The most inefficient, poorly run operation I've seen in my entire life, and very unsafe conditions especially at the swift and steep river exit. We were told to arrive at 11am for our 11:30 float time. We stood in three separate lines (check in, tube rental, shuttle for two hours total, and didn't get on the water until 1:30pm. It happened to be 109 that day, and they could not handle that capacity or even half of it. And in a record breaking heat wave, this place was way way way overbooked, crowded, long 3 hour lines, and even with lots of warning there were no extra shade tents or warning that we would be in line twice as long as the float lasted. We brought lots of water, but didn't anticipate needing 3 extra bottles as we baked on gravel in line for 2.5 hours in 109 degree heat.
Also, their directions for the river exit were totally wrong! We were told to exit 1/4 mile after the Fall City bridge, but it's actually immediately a few hundred feet after the bridge, and several people missed the exit, which is in thigh-deep swift water that will knock you over easily. And with the oversold capacity, there was a back up so they asked even children to try to jump into swift water to wait to exit the step, slippery bank. There was one person there to try to help and he was totally overwhelmed--poor kid. Other customers helped each other, thank goodness. There were parts that felt too rapid and swift for tubes, so this is not appropriate for beginners until August.
Be warned, this risk it is NOT worth it. Go float with anyone else but this poorly run business. They need to overhaul their operations with people on mobile iPads, and need to improve the River exit safety. Shame on you for risking customers safety this way.
If you do decide to risk your life with them, don't forget that you have to buy two things if you need to rent a tube or cooler: first your order a "Shuttle pass with rental" (hint it does not actually come with the rental!!), then you need to buy a separate tube rental, too. Um why wouldn't your customers think that a "shuttle pass with rental" DOES NOT actually come with a rental. And they are's confused why people buy this thinking it comes with one! Luckily I was warned, but about 263 people in front of us in line had "shuttle passes with rental", but had to purchase expensive tubes because they ran out of rentals! I think the business has found a very profitable way to sell cheap tubes for people who thought they purchased a "shuttle with rental." Literally they sold hundreds of overpriced tubes with this practice. Sooooooo bad!! read more