After living here for TWO YEARS, I can confidently say this is the worst apartment complex I have…read moreever lived in. I would urge anyone considering Bexley Round Rock to LIVE SOMEWHERE ELSE.
The nightmare started the DAY I MOVED IN. The first time I walked into my supposedly "move-in ready" apartment, the AC was broken and the unit was 92 DEGREES... in JULY, in TEXAS. Maintenance repeatedly "fixed" it, only for it to break again within 24 hours. I spent HUNDREDS on portable AC units just to safely stay in my apartment. Their solution? Stay in a hotel at my own expense.
Maintenance has been atrocious ever since. I routinely waited a week or more for repairs, and MULTIPLE requests were marked "completed" when nobody had even come. My dishwasher was broken for over a month more than once, my water dispenser essentially never worked, my patio door was left with a hole I had to TAPE SHUT while waiting weeks for repair, and my garage didn't work properly for over a month. I have literally watched maintenance employees detailing their cars during work hours while residents had outstanding repairs.
The paid "amenities" are a joke. Gates frequently don't work, valet trash doesn't consistently get picked up, and the property has had serious pest problems. There were MASSIVE hornet nests throughout the complex, including on both sides of my balcony and even hornets INSIDE THE GYM. When I complained, they left a can of bug spray outside my door.
Then there were RATS. Rats got into the garage I PAY FOR and caused THOUSANDS OF DOLLARS in damage to my car by chewing through wiring.
Management is somehow even worse.
For TWO YEARS I couldn't properly access my mailbox because the key THEY GAVE ME didn't correspond to my assigned mailbox. Their solution was telling me to contact USPS. Never resolved.
Getting anyone in the office to respond is nearly impossible. Emails and voicemails go unanswered, and I have had to call 8-12 times repeatedly just to get someone on the phone.
But the absolute final straw has been my move-out.
My lease ended in late August. I submitted my required 60-day notice IN MAY through the dedicated online form in THEIR resident portal. They now claim they never received it.
First management told me they didn't have an online notice form. Then they admitted they DO have one but claimed they don't accept notices through it. Then the story changed AGAIN: they DO have the form, they DO accept notices through it, but supposedly mine was never received.
Their "resolution"? I have to pay for an ADDITIONAL TWO MONTHS at nearly $2,600/month.
And here's the kicker: MANAGEMENT HAS ACKNOWLEDGED TO ME THAT THEIR SYSTEM HAS ISSUES.
This isn't even my first experience with their system malfunctioning. When I moved in, I had issues submitting required documentation through their portal, emailed management explaining the problem, and was GHOSTED.
Now their system allegedly failed again, except this time I'm expected to pay THOUSANDS OF DOLLARS for it. I escalated the situation to the regional manager and was ghosted there too.
That perfectly summarizes Bexley Round Rock: things break, maintenance doesn't fix them, management doesn't respond, amenities you pay for don't work, and when THEIR system fails, YOU GET THE BILL.
Between portable AC units, thousands in rat damage to my vehicle, countless unresolved issues, and now thousands more because they claim their portal didn't record my notice, I cannot believe how much money this place has cost me.
This is not luxury living. Charging luxury prices does not make a property luxurious.
If you choose to live here, SCREENSHOT EVERYTHING. SAVE EVERY EMAIL. DOCUMENT EVERY REQUEST.
Better yet, don't live here.
