Great service in replacing my two hot water heaters. Fast, dependable, great quality job on removal…read moreand installation!

I had a whole new HVAC system installed. they replaced my very old A/C and furnace. All three techs…read morewere friendly and efficient. They explained how the new system worked, went over the features and made sure I knew how things worked. They fixed up my existing humidifier and made sure it worked with the new system. I am very happy with the work!

Stay away from this business! My entire cooling and heating system was left in an inoperable state…read more I called for a diagnostic of the air conditioner today because cool air isn't coming from the vents. I was told the diagnostic would cost $149. I asked to be informed of any repairs that had to be done. Technician checked the system and recommended replacing unit. We discussed replacement unit and cost. I was ready to pay deposit. In the next 10 minutes I was told that the model I selected is old and not available. New model costs $1000 more. I asked for a proposal to decide later. Technician told me that the visit costs $396. He said that he fixed air conditioner that was not working. He never told me that he is fixing anything. Through our the visit it looked like he was figuring out the problem. I talked to the owner and we agreed that any repairs that were done will be undone so that I do not have to pay for repairs. Then the technician removed all the wires from the board making both heat and fan unusable. He did not just undo the "repairs", but made entire system unusable including fan and heat which were working before his visit. See the photos to show what was done!

Reply to 2 reactions from Harmonic on my 1 star review…read more 1. A. & K. claimed A. fixed my heater Tuesday; lie. Bad customer service. Harmonic deserves 1 star, but all the starts below 5 are NOT indicated on the Google graphic of the numbers of review stars 1-4: false. 2. I never promised a review pull-down for a discount. My husband & I have better things to do than having an "agenda" as Harmonic accused. My husband was on a business trip. 3. I never called for an emergency repair. I did not switch from repair to cleaning & maintenance. I asked A. if C & M was possible afterward, unaware of 2 more with no heat. Harmonic called me "selfish" for this. 4. Any possibility A. and K. have unconscious biases towards people like me? They accused us of "manipulating" what? To save a few hundred bucks, while we spent in the tens of thousands at Harmonic's better former (aquired) company) you imagined up? 5. How could Harmonic accuse me of lying about my pain. Because I was able to and had to carry my 10 lb dog for a short moment because of her barkin? Why do I even have to explain my chronic severe back pain and mostly failed back surgeries and weak immune system? 6. I had no "agenda," but getting my heate fixed. I am not playing any "game" as accused. I am standing up for myself. 7. K.'s statistics on the number of my Goole reviews are false. 8. A. & K. are the ones who were "aggressive, harsh, unethical, disrespectful, and manipulative." Stop projecting and gaslighting. I wish I would remember to record conversations when I am alone with a person like A. Why did K pull down his absurd replies on Google?

Alex came to the house on time and provided helpful consultation on how to solve my 2 issues. Have…read morehad plumbers nickel and dime me in the past, but Alex provided a fair price for 2 quick fixes. Will definitely use them again.

Jeromy was ultra knowledgeable and gave excellent recommendations that we needed! Scheduling was…read moreeasy and dependable; outstanding communications made it perfect. The guys were careful moving large heavy furnaces through our narrow hallway. At the completion, the furnace room was spic and span cleaned up, a nice treat. We also subscribed to their economical maintenance package, which will make our lives purr along in the future. Thank you Jeromy and Angel!

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.

The technician was suppose to come between 8 - 830. I called around 9 am I was told there was an…read moreemergency. Fine My concern Is with your customer service. No one called me This makes me angry. I used to work in customer service. This would be something to the customer. If I did this I would be in serious trouble. Because you don't treat your customers like you did. You always let your customers if there is a delay. You guys failed this If you guys keep doing this. You guys will go elsewhere for service

Went with Youngrens to take a look at our AC unit that was not effectively cooling. From the start,…read moreMisty was very pleasant to set up an appointment with, and was able to setup a service call for the very next day. They had given us a a 3 hour window from 9:00 till noon. The next morning they politely asked if it would be OK for them to come out sooner, which worked better for us in our case. Andy the technician was very thorough and answered all our questions, and did an excellent job. He did not try to upsell us and offered us all available discounts available for us. He did a great job and would use their services again

most honest group of guy I've ever hired. constant photos of what is damaged what I need. All new…read moreduct work in crawl space. Best money I've ever invested in my condo for repair. The temp in my home is perfect I've been freezing forever. Not knowing I was heating and cooling my crawl space breathing musty smell. My sneeezing stopped overnight. All pro I highly recommend for air duct work, cleaning your dryer venting out. I'm sure much more. I've spent 500.00 on air purifiers in 2 years Ask for Ivan

Just had my ducts and furnaces cleaned out. Josh and his partner, unfortunately didn't get his…read morename, did such a thorough job. They were very patient with me too about dealing with my cats. The price is very good compared to some other places. They took before and after pictures and honestly, I feel like I had better flow. Highly recommend and don't forget to tip your techs!

I needed a humidifier installed in new construction home. I'm extremely pleased with my experience…read more They explained things patiently and thoroughly. When they came for the install, they informed me that the original humidifier was not the best fit. Rather than installing it just to get the job done they paused. They recommended a different option that was actually a lower cost and that they would have to come a different time to install it. This shows their dedication to customer satisfaction and making sure the customer has the best product to address their needs. Highly recommend them.

Pillar Heating and Air will provide the help you need with your furnace, air conditioner, or…read morethermostat. Travis and Adam are knowledgeable, professional, honest, and prompt. Service is done with care. They have taken care of our HVAC needs for years. We believe they are the best in the business. Give them a call!

This is actually a 3 part review: Part One - a couple of…read morereviews down mention being told they need a new boiler because of a universal part. I had a very similar experience. I was traveling overseas to see my daughter, got a call saying the heat at home wasn't working. Contractor came out and stated due to my unit being so old the manufacturer no longer made the part that failed and i'd need a new unit. So, i'm overseas and over a barrel. Told them to give me a quote, i have NO heat here. promised a quote 'tomorrow' well tomorrow ended up being 4 days later, the quote was upwards of $5000. By the time I got the quote (tuesday) I got a call from home saying the heat was working again and has since, it has been just about a year now without issue. What i believe happened, the tenant replaced the battery in the thermostat and didn't connect it properly when replacing on the wall. the contractor came and when he removed it to check, put it back on correctly. so, instead of a failed part that didn't fail and paying $5000 it was only a thermostat reset. imagine my anger at finding such a incompetent contractor being used by Pivotal. Part two: Last year i could call Pivotal for an issue and talk to someone pretty much immediately. This year, I've called a couple times for the same issue and have been on hold or a minimum of 30 minutes each time. extremely poor phone answering. If we have a problem we can't sit on our butts or 30 minutes to get to talk to someone. get more people to answer your phones. You can't say "it was a busy time" that doesn't cut it. Be prepared and bring more folks on board to work your calls, customer service and response is extremely important, especially during winter months. Part three: Related to part two - once i finally got through and was able to talk to a contractor it took a bit but they were great, they arranged the schedule and got someone to come out that evening to work on another burner. She said Pivotal uses many local contractors and some of them suck, must be talking about part one! She did say she believes you can request a specific contractor if you've had a good experience with them. I'll do that in the future. Part four - just adding this now. When the 'gas company' held these contracts response was near immediate and always very competent. I never had any issue during those times. They'd come out in the fall, inspect and clean your furnace and set you up for winter, all of that great service and response went out the window when Nstar sold the service business off of to Pivotal.

This company is a typical insurance company! No morals. I was told by 2 or 3 different people that…read morethey haven't received my reimbursement form showing I had paid for the service( which they required) and the pictures they required, all the while I'm looking at the email from on course stating they had received my reimbursement form and the supporting documents! I cancelled all 5 of my accounts and don't you know they deducted 5 payments for another month out of my checking account. They are less than zeroes

Furnace wasn't working and they showed up a couple of hours later. Quickly diagnosed the problem…read moreand even gave me some helpful suggestions going forward.

The new AC was installed quickly and considering our needs. Thank you - glad to support local!read more

I highly recommend A Climate Services! Over the summer, our AC unit went out, unfortunately, this…read moreoccurred during a very busy week for the company and 2 weeks before my baby was due. Without hesitation, Art came to our house, installed our new AC unit and fixed everything in a couple hours. As months went by, we experienced issues with our heat/furnace (of course nothing related to what he fixed over the summer). Art took quality time over the phone to guide me into what our furnace issue could be, which resulted in us using the wrong filter. Arts dedication, guidance and support to us was greatly appreciated. A Climate Services takes great care of their customers, a company our family will continue to use from here on out! Thank you, Art!

Just got a new air conditioner from these guys. I called several companies to get a few quotes and…read moreone guy who didn't even show up for his appointment! We were really impressed by the guy who came out. He looked at our unit and the way things were set up and talked to us about it. He told us that the unit we had was overkill since our house was zoned. He could have just given us quotes for the same type of unit and made more money, but he was very honest and informative. The bid was very reasonable and this company offers zero percent financing for 12 months which was very handy. The guy who came out to install was very friendly and got right down to business. I think he was in and out in about 3 hours. There's nothing worse than having your a/c stop working and then finding out that you have to spend thousands of dollars to get a new one. This company made the whole process less painful and I have cold air now! Just in time for the really hot weekend we are going to have!