REVIEW IS FOR JACQUELINE MARTIN WHO TOOK OVER FAITH COUSIN PRACTICE AND REVIEWS: At the suggestion of Dr. Martin during my first 6-month cleaning with her, I decided to schedule an appointment to have 3 of my silver fillings replaced. Just before starting she assured me that it would be a quick procedure (specifically noting 20 to 30 minutes) as the fillings were near the surface. An hour later I was told by Dr. Martin that I would need a root canal as she "irritated the nerve." Dr. Martin gave me a referral for an Endodontist, said she would give a prescription for an antibiotic to take "if it flared up" and then walked away. I asked the assistant what "flared up" meant so I would know what to look for but she wasn't able to give me a clear answer. I stopped at the reception desk before leaving and asked to speak to Dr. Martin. When she did come, she was dismissive and showed no compassion. And now I have to pay an endodontist over $1,000 due to her negligence. read more

Faith Cousins, DDS - General Dentistry Near Me - Silver Spring, Maryland

Please note, This review is for Dr. Martin, who has assumed ownership of this practice. As a new practice, you would think that Dr. Martin would try to attract patients, not drive them away. I was a patient of Dr. Cousins (the dentist who previously owned the practice) and came in right at the time of transition. I was scheduled with Dr. Cousins to do my dental work. However, I found myself in the hands of Dr. Martin. It would have been nice to be notified of this change. However, I was open to proceeding, but I found Dr. Martin to be unfriendly and arrogant. During my visit, she also noted that she would send me an estimate for additional work that was needed... it was never sent. The nail in the coffin for me was that the filling that was done was cutting the side of my tongue. When I called to see about coming back in to get this addressed, I was told they could not address this unless I paid for another visit. I quickly got my records transferred to another dentist (of course I was charged by this office to get them emailed), and got this issue rectified. I tried to give Dr. Martin my business, but it's a pass for me. read more

Happy to support women in dentistry. Felt well-cared for. Got three fillings done without anesthetic injection (they used a numbing liquid) and I only experienced minor discomfort here and there. read more

I love Dr Cousins. She and her staff are very friendly and caring. She has been caring for my teeth for over 15 years, including regular cleanings, fillings, crowns, etc. I always have the feeling that she cares about me and my health. I trust Dr. Cousins to do what's best for my teeth. read more

I have been going to Dr. Cousins since 2011, for all my dental needs, including cleanings, fillings, crowns, and extractions. I always feel comfortable and relaxed in her chair; I appreciate her professionalism, her expertise, her calm, down-to-earth manner, and knowing I am in the very best hands. I recommend her highly! read more

So. I've neglected my choppers for a couple years. And so I needed a few fillings and *gasp* to replace a crown. SO, I've been to this office four times this month....I have a crystal clear sense of this office. And it ROCKS. Every staff member introduced herself to me and shook my hand before beginning their duties. WTH? I was stunned to find out later that Dr. Cousins was actually out on vacation leave. THIS is how the mice play when the cat's away? Very impressive. Extremely sanitary environment. Even the handles on the overhead lamps have little plastic disposable covers. Every exam area has its own flatscreen, where you can watch the X-rays come up real-time. During cleanings and fillings, the staff are toggling through the images to make sure they have gotten everything...think matrix zion mainframe or minority report and you get the picture. Very high-tech & sophisticated. After my first exam, they printed me out a color digital map of my teeth showing the exact areas that need work. Then they proceeded to schedule the appointments that correspond to the digital "plan"...it was just top-notch. Period. The staff's interaction with me and with each other was polished and professional. I can honestly say I've never felt I was in more competent hands. They were gentle and accommodating. I do admit, I have a couple gripes: They don't have private rooms. It's a small office and there are 3 bays divided by tall shelving and plants. You can't see your neighbor, but you sure can hear them. There's NOTHING worse than hearing a drill being used on your neighbor right before your turn. Once, they had Fox News playing in the waiting room. As if a dentist visit isn't torture enough. And on several visits, my appt started 20 mins late, and twice, my service was interrupted while the dentist or hygienist tended to another patient. (I'm talking like 10-15 mins just chillin in the chair waiting for them to come back and resume...once with my mouth propped open mid-filling...JUST like that scene from Final Destination. Yikes.) But frankly, these things were completely blown off the table by their impeccable, high-tech service. If I could give them six stars, I would. read more

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I've been patient since 2002, Highly recommend Dr. Faith and her staff member Gladys.

I was charged $105 for a missed appointment fee and not providing "enough notice" 48 hours cancellation notice. This is the most excessive fee I have ever heard of for a missed appointment. I do not approve of such an excessive fee. In addition to being exorbitant, fees such as this should be clearly disclosed up front. I will not be returning for services at this office. Beware of the fees. read more

Dirty, run down two room clinic. This place didn't seem up to par in terms of cleanliness. I'm not sure you can call the service I received here to be dental work. It seemed to be the least amount they could provide and still legally file a claim with my insurance company. That aside, after my first visit I allowed them to book me for another appointment because they had hours that fit my schedule and most dentists do not. A few weeks before the appointment I got a voicemail saying my appointment had been changed to a different date at a different time. As this was not going to work for me I did not show up. For over a year now they have sent collections notices to me about a $25 charge they thought I should pay. Obviously, since this was not my problem it was not something I intended to pay. Their office then turned the bill over to a collection agency and added a late payment fee. After waiting this out for a year I now feel confident that this crappy little dentist office has spent more time and money trying hussle me for the $35 they are about to get than it was worth. Take your $35, but know this: I'll tell everyone I know about my experience with your joke of a practice... Just spent money to sign up for Angie's List so I could spread the word there too read more

Hello every one I am really disappointed with Dr. Faith Cousins treatment. I went to her last year to get a second opinion due to my suspicious of my previous dentist taking advantage of me. So I went to her because I still had cold sensitivity in the tooth, that I got a crown for from the previous dentist ( Gerry M. dublin, Gaithersburg). She pointed out to me that they would normally do a root canal treatment for cold sensitivity and not a crown to begin with, so I ended up paying for a root canal treatment with her. (She doesn't not accept any insurance). So they made a hole in the crown to do the treatment, but unfortunately the root canal treatment didn't help either. So I went to her again after several months of waiting due to their threat of paying a new big amount of money in order for them to look at it at their previous done job. Dr. Faith Cousins herself looked at my tooth and she kept on saying that the root canal treatment looked fine and it's the other tooth next to the one that they treated, that is causing me the symptoms, even thought that I kept saying that my symptoms is not from that tooth, but the one that they treated. She ended up giving me an antibiotic treatment, and said if my symptoms continue I have to take a CT of the area to find the source of my symptoms and that they can't help me any longer, because it wasn't due to their work at all. The antibiotics did help for a very short of period, but the pain and cold sensitivity returned there after. So Long story made short I went back to dr. Gerry Dublin, because I thought that the symptoms may be due to the hole in the crown and he offered me a new crown for free ( Of course because now he had already got the money for the crown). I thought it was a good idea, but looking back now I shouldn't have never done it, because ever since my symptoms have worsened and I am having a lot of trouble chewing on that side and that tooth which is my right. I am not sure which of this two dentist is the most greediest, but I will never go to them again and do not recommend others to do so. read more

A very incredible and professional experience all around. As a 1st time patient - I felt very cared for! The office is clean and inviting. The office staff (including the friendly staff at the front desk) were warm, patient and efficient. Wait time was less than 5 minutes (including the time it took me to complete paperwork). Monique (my dental hygienist) is very friendly, patient & informative! She took the time to explained every step of the process to me and answered all of my questions. Would highly recommend to anyone & everyone! read more

I'm surprised by all the negative comments on here. Dr. Cousins is a great dentist. I've been getting my teeth cleaned here for years. I had to get a couple of fillings about two years ago, and she was so good that I fell asleep while she was putting them in, and I have a super low tolerance for pain. Also, I have never had any problems with the current administrator, Nicole. I do recall that the person in the role before her was annoying. So, maybe some of the frustrations posted here have to do with that person. As far as actual dental treatment, Dr. Cousins is fantastic. You could not be in better hands. read more

Been to Dr Faith Cousins 3 times this year and will never return. The dentist and staff are rude and over charged me each visit. When I reviewed the dental insurance coverage and EOB with Laci, she became loud, rude and condescending. They are ripping their patients off and the crown broke three weeks after placement- REALLY?? read more

Faith Cousins is just okay, and her staff need attitude adjustments! Very rude biller, rude hygienist and the front desk staff were okay. On top of that I had a filling done 2 months ago that had to be re-done as it became very loose. Why go to an office where the staff are not friendly and are rude and a dentist that performs sub standard work???? read more

Ive been going here for 4 years now and I love it! I have had all cleanings, fillings and root canals(2) done here. The only thing dental I did not do was have my braces applied and removed (Dr. Cousins is not an orthodontist). This place is extremely clean, small and personal. I have had absolutely no issues (bad tooth experience or insurance-wise). I will continue to visit Dr. Cousins! Keep up the great work! read more

My daughters aged 7 and 4 have been going to Dr. Cousins since before the younger one was born. We have always had a good experience.

A excellent place to go! The office staff is very nice and professional. My family of 6 comes twice a year and they are always patient and kind with the children. Dr. Cousins is a very skilled and reassuring Dentist and the Hygienist are very kind. read more

My family: 2 kids, husband and even Dad have been going to Dr. Cousins for dental care for at least 10 years. She and her staff are the most professional, organized and kind group of people I've ever worked with. Her newly renovated offices are beautiful, and clean. She is direct and to the point - you always feel like she has your best interest at heart. I have never had a bad or uncomfortable experience there and neither have any of my family members. And guess what, my teeth are doing great! Thanks Dr. Cousins for your outstanding services. read more

To start off: I don't have a fear of dentists; going to the dentist has never sparked some weird fear in me... I just haven't gone to the dentist in 3 years and after having braces on for 4 years (I mean, can you blame me??) I decided it was time to go routinely. Anyways, I was recommended to this place by a coworker of mine and it's conveniently 7 minutes from me and within 10 minutes of Silver Spring metro. I needed x rays as a new patient and a teeth cleaning. Dr. Faith Cousins is an extremely friendly and down to earth dentist. Like wow! I was blown away by how relatable she was and her care for her patients seemed very genuine. She didn't just work on me like I wasn't a person. She took the time to talk with me, get to the bottom of why I wasn't flossing regularly (woops), and she even took the time to ask me what I want out of visiting the dentist. This may seem like a weird thing to highlight but honestly, I've never had a better experience than here!!! GREAT STAFF TOO!!! read more

Dr Cousins and her team are AWESOME! I enjoyed my two visits so much I asked her to attend our wellness fair at work and now my employer partners with her because of the phenomenal feedback. Everyone in the office from top to bottom was great and would highly recommend anyone looking for a new dentist or a change to make an appointment. read more

Great practice. Great staff. Highly recommend Dr. Cousins to anyone looking for a dentist.

I've been having my dental work done by Dr. Cousins for several years. The level of care has been excellent; I trust her professionalism and experience. read more

Technician was VERY rough during X-Rays and cleaning, and was dismissive when I asked her to be gentler. Dr. Cousins just gave me a blank "I don't know" when I asked what I could do to prevent a dental problem from reoccurring, and I was a bit suspicious of her recommendation that "all" of my fillings needed to be replaced. My insurance wouldn't cover a bill like that in one year anyway, and when I asked the receptionist about payment plans she was very rude about my inability to pay upfront. 2 stars because it was clean. read more

If you have Dental Insurance please verify the allowable charges with your insurance carrier. The office engages in dishonest billing practices. Dr Cousins biller (Laci) will bill you the Dentist's rate and not the allowable rate for covered and noncovered services they have agreed to charge in their contract with the insurance company. I have United Concordia Insurance and Laci has over billed me a number of times.. Most recently the office tried to charge me 3 times the allowable rate for a post and core. Even though the procedure is not covered, the Dentist has signed an agreement with the insurance carrier agreeing to only charge the allowable rated for the procedure. I have been a patient for over twenty years but I no longer trust the office to give me an honest bill. Therefore, I will no longer be going there.. read more

If I could give 10 stars I would. DR. Cousins is nothing less than amazing. I was always terrified of going to the dentist but DR Cousins changed my perspective on that. She took the time to explain each procedure pros and cons. She cares about her patients and their oral health. I would definitely recommend ! read more

Dr. Cousins is awesome. She is thoughtful, knowledgable and offers options for treatment. I would recommend her to anyone needing service. She even sends the ladies to "freshen up" following a treatment. Her staff tends to be efficient but impersonal. The wait can be extensive, I have waited more than 45 minutes and received push back upon trying to reschedule. read more