Owner,Chris, acted like a complete Jerk to my wife on a phone call. Been doing business with Fairway for 23 years. We were early customers from their start and have spent many thousands over the past. Fairway did not arrive for our scheduled Window wash Appt, and never contacted us to advise. We called to discuss that we did not understand why we were Not called. Instead, owner Chris, very rudely did not want to discuss anything abt their unprofessional non-call and informed us that due to Their mistake that perhaps They could no longer do business with us. Complete surprise to loyal customers. I would never recommend their service to anyone. No excuse ever, for any business to treat a great customer in such a way. read more

I signed up for "unlimited services" on both my interior and exterior with this company a few months ago. I have been extremely pleased with the service. I received a schedule for every visit they will make for the next year (approximately four times per year each for interior and exterior) with the specific services that they would perform each time. So far, they have been very prompt, good at communication, and the services have been absolutely meticulous. Small hiccups were resolved quickly. In addition to the indoor basics (window cleaning, carpet cleaning, wood floor cleaning, granite cleaning, tile and grout cleaning), they do a lot of little things like change lightbulbs and clean lighting fixtures and ceiling fans. Outdoor, they clean gutters, power wash driveway, roof and house, and do windows. They did a fantastic job power washing my decks and screened porches. They were also very tolerant of my animals and never acted annoyed when I had to move them from room to room to allow the team to continue cleaning. I was hesitant to sign up for the service because it is a lot of money. But the high quality and easy scheduling I believe makes it worth the money. You do not have to be on the phone chasing after guys to come over, you do not need to worry about no-shows. And the work has been just fantastic. The carpet guy removed stains that professional carpet cleaners have not been able to get off for years, simply by taking his time and using different products until he got some thing to work. All in all, I would highly recommend this company. read more

Notified of time of appointment & date; notified of their expected arrival and they were on time. Checked the house before washing. Excellent service from the crew that came to our house. Cleaned up the debris from gutter cleaning. Our house looks so much better. Thank you Wesley and Kerry. read more

So very happy with the results! I contacted Fairway after receiving their flyer in the mail. Our other pressure washing company kept falling through on us and I decided to look elsewhere. Their communication is great! They give you a heads up before arriving and are very easy to get in contact with via calling or email. I was worried about getting the run around or not being able to get the job done soon enough, but these guys do not waste time! Only 4 stars because they are more expensive than the competitors- however their quality and customer service definitely backs up their pricing. read more

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Poor work and customer service. Chris the owner is not customer focused. Will not refund for work not done.

This review is about my interaction with the company, not the product, since I wasn't able to use Fairway. I called for an estimate for a routine house wash. The soonest appointment for an estimate was 3 weeks out. That was ok with me, it's good to be busy. I also called a couple other places to compare. Fast forward 3 weeks later to my "free estimate" appointment. In the mean time, I've had the house cleaned, since two other companies were able to get back to me sooner and had time to do the job. The gentleman from Fairway arrived on time (you get a star for that) and I let him know that since making the appointment for the estimate I'd gone ahead and had the job done but will be needing it again on a routine basis. Clearly annoyed, he immediately asked why I didn't cancel the estimate appointment. Dumbfounded, I explained that I was interested in his price in order to potentially do business next time around - like this fall. His point was that he needed to see how dirty it was. That is fair, but if we are cleaning the house 1-2 times a year, it shouldn't be very hard to estimate the level of effort, even if its a ballpark. He just said "call us when it's ready to be done again" and walked off. Right. Compare that to last week, when another company happily gave me an estimate after the job had been done, and quoted some other smaller jobs like my sidewalks as well. I guess I didn't represent a quick payoff. Pretty short sighted, and frankly kind of rude. I won't waste your time or mine again. read more

We've been using Fairway for about 10 years and through 3 homes for pressure and window cleaning services. Recently they started a program where certain services are included in the yearly fee. I'll comment on both. Over the approximately 12 years of providing pressure washing (once per year) and window cleaning services (2 times per year) they have done a very good job. There have been relatively small hiccups along the way but Fairway has always addressed any concerns. Don Jr. was the best crew leader but the good guys always move up! I do have high hopes for the latest crew leader though. In the past 6 months we've had 2 window cleanings, the latest (new crew leader) was very good, the earlier I thought there was some very obvious things missed (but taken care of in a return trip). We took advantage of their included granite sealing program as well. The tech was very friendly and respectful of our home which is very important. Today we used the program handyman hours to take care of several items in our home. The process of the home inspection (Jan), waiting for the report (March) and then waiting to get the crew scheduled (May) just took way too long. That said, once they were here Don and Chris took care of everything from caulking, loose towel bars, weather stripping and masonry repair. These guys were friendly, respectful of and careful in our home, as well as knowledgeable in what they do. They take care of all that little stuff that adds up over time - great job by these two. At this point we truly are fans. We've had a long term service relationship with this company and appreciate the changes they are initiating. Further we believe they try to do the right thing which means a lot to us. However, time will tell if the yearly fee is worthy of the services we receive in return - we hope so. read more

First I had Fairway pwerwash the entire house in order to get ready to sell the place. Fantastic job. They mentioned they have a new Fairway Handyman Service and I had a squeaky kitchen floor I needed fixed before I listed the house. They inspected the crawl space and wrote me a quote. The following week they came out with a couple of people with radios, one inside and one under the house. 30 minutes later all of the squeaks were gone. Fantasitc service, very professional. I had previoously contacted other flooring and handy man services to have this work done and none would touch it. Fairway will be my go to vendor when I move into my new home also. read more

Still an A-1 company. The work is always always done beautifully and professionally. Gave this package as a gift and the giftees are over the moon! See you soon Fairway. And thank you thank you for keeping my home in tip top shape read more

I have had this contract for almost a year after being a customer with them for over the last 10 years (before they implemented their home detailing business model). The office staff are always professional and exceedingly helpful! The staff that respond to perform the work are professional and responsive. BUT THIS SERVICE IS WAY TOO EXPENSIVE and you don't get what is advertised or what you are paying for. We have difficulty with expectations, communication, and scheduling. The service is advertised as an unlimited service and that you can call anytime and book the service right away. In reality, it takes weeks to have someone actually come out and do the work. I had to ask for a written calendar of services so that I could be prepared to know what service was actually happening and when it was scheduled. You usually get notification about the service about a day or two ahead (which doesn't give you a lot of time to remove sceens, pull up rugs, and prepare). And often you will get a call the day of service trying to reschedule to get the crew in earlier or later due to someone else's cancellation. Staff are not very clear about what should be prepared by the homeowner before a cleaning service engagement. For example, remove the screens from your windows. Pull the cushions from your furniture (or they'll clean around the cushions and then the cushion won't get cleaned either). Pull the outdoor rugs up from the porch or they'll just clean the rug in place, etc. We specified additional items in our contract (retaining walls) and no one ever cleaned them. No one ever came out to the house to the view the property so you end up trying to specify everything over the phone or via email or you have to be home to work with the crew directly. For thousands of dollars a year, I should come home after a long day at work and be blown away at how good everything looks - and I am not. We are sad to say that we are not renewing this contract. And we will not continue to do business with this company. If I have to spend this much time and effort to manage a multi-thousand dollar contract, I can contract the work to individual providers and pay A LOT LESS MONEY!!!! read more

Fairway came today to clean and seal my granite. James did a great job. He was so knowledgeable and a pleasure to work with.

We have been customers of Fairway for well over 15 years, in both our previous home and in our present one. This company has NEVER disappointed us, their work has ALWAYS been at least as good, and usually even better, than we had expected. Their prices seem competitive to us, and since we are looking for a consistently reliable, high-quality job, we don't "shop" for price. They are very reliable, and can be trusted with work both inside and outside your home. I am very comfortable endorsing them, and recommend Fairway for any and all of their services. read more

The two men who came to clean our roof and gutters were friendly and professional. They did an excellent job and cleaned up the blown debris petter than we expected. They flushed the gutters and downspouts with low pressure water and discovered a blockage of roots growing up through and underground drain pipe into the lower section of the downspout. I highly recommend them and will use them again myself. read more