Seeing all the 1 star reviews makes me feel a little more sane. I'm still in shock over the most bizarre conversation I had with the guy who answers the number for this company. I told him the stucco on the exterior of the house we just bought was bulging, which, according to our home inspection, suggested a moisture issue. Also, parts of the stucco are spongy, again suggesting a moisture problem. The guy on the phone asked me if it was wood behind the stucco. I told him I didn't know. I'm not 100% sure what's behind stucco, so I told him I think I need to do more research because I'm not sure how to answer his question. He said sharply, "I haven't asked you any questions." I was kind of shocked by his tone, but then I said, "Yes, you did. You just asked me if it was wood behind the stucco and I told you I didn't know, and that I need to do my research." He raised his voice and said, "I TOLD you it was wood behind the stucco. I didn't ASK you! I haven't asked you anything!"
He then said I could send him pictures of the cracks in the stucco. I said we didn't really have serious cracks. The issues were bulging and softness of the stucco. So then he says, "So you don't want to send me pictures." He was getting even more agitated. I told him I want to send pictures, it's just that the pictures won't really show much cracking, as the issues seem to be with the stucco bulging and with sponginess of the texture. He then goes off on a rant about how I don't want to take care of my house! He said, "You're going to have a termite infestation, then all the wood in your house will be eaten, then crumble, then your house is going to fall down around you. But if you don't want to take care of your house, then I can't help you."
I was speechless for a few seconds. I honestly couldn't believe how this conversation had gone, and for no reason. I asked the man his name and he refused to give it to me. I asked for his name again, and he just talked over me then basically hung up.
I was more than willing to pay this company the $495 he said they'd charge to come out and look at my stucco. Since buying our house, I've paid various companies their fees for their thorough inspections, whether I ended up using their repair services or not. Time is money. I get it. What I don't get is why this guy seemed to come at me and raise his voice at me, when all I wanted to do was set an appointment to have my stucco looked at. It seems like the business manager for this company is reading and responding to these reviews. I'm sure he'll call me crazy or a liar or I don't care about my house. Whatever. I'm just so grateful that this company showed me up front who they are and how they treat people. Better to find that out in the very first phone call rather than after signing a contract or paying a deposit. So, in that sense, thank you Fairfield Stucco Contractors. read more