False advertising! I'm not sure how they get away with advertising that they are a Marriott property. Or shame on Marriott for allowing them to operate. Old, dirty and run down. What's the issues? Potholes in lot Lack of landscape Across from a pot shop Alongside a noisy freeway Half the building is closed off because of a defunct water park. Carpet is filthy with large stains Mold on ceilings and bathtubs Take a look at some of the photos I posted read more

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As someone that frequently stays on Marriott properties, I am pretty disappointed with my experience here so far. To start, this is a hotel in an incredibly small town so by no means did I expect the Ritz but I expected more for $150/night. First off the hotel itself is old and musty with a fresh renovation right on top of it. So at first it looks nice then you start to look closer. Our room wasn't great, there was a stain right in the middle of the floor and chair. Looks like someone got stabbed honestly. A couple nasty stains on the bed too, I'd be worried but there is a strong smell of cleaning chemicals so I choose to believe the room is clean. Our bed was firm but after a night with a couple "juice boxes" it felt fine and I slept like a baby. The bathroom was the least renovated of the hotel and our shower is continuously dripping water. It's dripping FAST too, but I'm not paying the water bill so if management doesn't address it, I'm not worried about it. Now to the worst part of my stay... the breakfast. I assume Marriott requires all properties to offer the same breakfast because I've had the same offerings of scrambled eggs, bacon, biscuits/gravy, etc at other properties but I can easily say this is the worst breakfast I've ever had in my life. That's not an exaggeration or hyperbole, literally the worst; I imagine this is what it was like to be on Kitchen Nightmares. The eggs looked and tasted like yellow sand, I don't even know how you manage that consistency with an egg. You could tell the biscuits were pre-baked, frozen, then put out. They were ice cold. Finally the bacon looked like it was cooked in about a month's worth of grease and was absolutely dripping when you pulled it from the tray. Even the orange juice tasted bad! Needless to say we immediately asked the front desk where we should get breakfast and they gave us numerous recommendations. I would be utterly embarrassed to serve that food to guests, I would never want to be viewed by others the way I view the staff. Overall, I hope I never have to stay here again, if you're in town it's the only hotel so get ready. I'm sure am ready to go home. UPDATE: I dropped a star based on further things we experienced. -We requested that our room be turned over (gave 24hr notice) and it wasn't. -There is one working ice machine on the property and it's in the lobby -The shower went from an occasional drip to now a non-stop stream -There is nowhere you can get water besides the one functioning water fountain in the lobby. -We asked for an additional pillow because one of ours was nasty and they said they didn't have any. Overall my experience went from a really bad Marriott property to thinking I'm staying at a Motel 6. read more

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Yuck. We stayed in Room 137. The smell of damp and mold was absolutely disgusting. The room was dark, damp and moldy . Every summer we come to Coloma for a family reunion. Everyone in the family talks about "Surfari Joes". They have a small watermark attached to this hotel but it's not in service. Even when it was in service you could just tell it was a preti dish. The breakfast bar had zero cereal, milk or pastries. What? Complimentary breakfast was water, juice and a granola bar. Next year we will be getting an air b n b. read more

Only stay here if you have children because they cannot destroy this place anymore and it's already been wrecked. Let me give you a little bit of a background I'm titanium for life with Marriott and I am also ambassador status this year... So what that means is I stay in a crap ton of hotels. If your kid takes a dump in the lobby, it will be an enhancement. During my stay I saw the same three dudes sitting around a table in the lobby area what they were doing there I have no idea. I'm convinced next door to me they were running a cat house Because of the sounds and men coming in and out of the room. Dude ..... You actually had to give me this room when it was a week before Christmas and the entire hotel was pretty much open? Check out the photos below! read more

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This is a comparably nice hotel given the small town it is located in. The lobby looks updated and I like the breakfast area. They serve a good selection for breakfast: yogurt, milk, oatmeal, boiled eggs, scrambled eggs, biscuits and gravy, Jimmy dean sandwiches, bacon, bagels, muffins, bananas, oranges, apple slices, coffee, tea, and juices. The rooms are spacious enough, though, I do not think it is cleaned to the tee. I do like that the TVs can be controlled from your phone after scanning a QR code. Alarm clock is there but not even plugged in. The sheets are a little rough. The only toiletry offered is one soap bar. The shampoo, conditioner, and shower gel are attached to the shower wall. Walls aren't the thickest; I could hear my neighbor snoring. But overall, the hotel isn't noisy from the outside. The check-in process was quick as well. If you're looking for late night food options, there is a Burger King and Taco Bell nearby. read more

This hotel has bed bugs and would not refund our money after we found them and showed them to the front desk. They refunded the customer that left for the same reason prior to us and told us to call in the morning to get a refund. That was July 5th and today they informed us they were not going to issue a refund as the manager didn't think we deserved one. read more

This hotel should be shut down. When we came the first room we were offered smelled bad of cleaning products. The second room did not smell but the bathroom was not clean. The tub was chipped and the shower head had calcium deposits. There was black dirt in the corner of the tub and floor. We complained to the desk and all they offered was to let us out of our three day reservation and only pay for one night. We were in town for my parents funeral and did not want to find a new hotel. We were stuck. The free breakfast in the morning was the worst.no coffee. No eggs no sausage. No juice. Bad bad bad. Apparently a tree trimming company was in town and they ate up all the food and the hotel was not able to replenish the breakfast. Our complaints fell on deaf ears. The hotel said to us that they were struggling to keep it going since covid. With one maid. That is why we had no maid service to our room. No trash no towels no soap no nothing. This is the worst hotel I have ever stayed in. I have been staying in hotels for 60 years. This is the worst. DO NOT STAY AT THIS HOTEL.!!! read more

Fairfield by Marriott - Stained tub with no tub stopper - Hotels Near Me - Watervliet, Michigan

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I would give this place a zero if I could! What a complete dump! It was shut down and left to sit and then reopened as a musty broken down hotel. Staff is rude, room smelled like mold. Was up all night because their fire alarm system went off every 10 minutes. Paid $418 for two nights of moldy musty hell. I'd rather sleep in my car then stay in that place again read more

If I was able to provide a zero star I would! I was very upset about this hotel. I can not even say anything about our stay because we were unable to stay because of a gas leak. We were not notified that our stay was cancelled until arriving after driving 140 miles with two kids under 4. Better yet prior to leaving we received an email confirming our stay. We were not offered anything for the major inconvenience, and had to find ourselves somewhere to stay last minute further away from where we wanted to stay. Also during my conceits the front desk they notified me that the water park has been closed for 2 years even though it does not say that at all!!! I am very disappointed and upset and has me not ever wanting to stay with any of their establishments here or around the country anymore. read more

Was very pleased with the hotel the staff was very nice and helpful want to put a shout out to Jessica who was able to store some ice packs in the freezer for me to put in the cooler for cold water the next day very pleasant very nice read more

I have stayed in literally dozens of Marriott properties, many Fairfields, and this is by far the worst of the lot. There are the things you expect going in: it's right by the freeway, so it's a little loud, and it's pretty much in the middle of nowhere. But that's fine, we knew that when we booked, and we were just staying a night because we were attending a wedding nearby. There's an attached "waterpark" that's very small and very dreary. In contrast to the beautiful sunny day, the waterpark was dark and sad. The room we had was subpar. Even though it had been cleaned (beds made, towels folded), there was hair all over the bathroom: two little hairs in the sink, a hair on a towel. The bathroom smelled like vomit. The bed was lumpy and uncomfortable. We checked out the breakfast in the morning, and it was fine. They had three cereals to choose from, an assortment of things to toast, scrambled eggs and hard boiled eggs, sausage, fruit, oatmeal, and a waffle maker. The waffles were shockingly bland, and the hot water for tea ran out before the breakfast time was up. There were a bunch of chairs in the breakfast area that were torn. Two rather than one star because quality to price made sense. read more

Nice rooms but they didn't clean the beds and I have had bad experiences with hotels before so I always check my beds before I lay down on them and I found hair underneath my pillows and scattered around on the bed sheets read more

Fairfield by Marriott - Hair on bed sheets from previous visitors - Hotels Near Me - Watervliet, Michigan

Really not sure why this hotel has such a low rating. I would rate this four stars but seeing some of the low ratings and comments (like highway facing rooms)I feel they were unfair so I'm going to give this a bit of a boost. Maybe if you live out in the country and are not used to noise I can see it being an issue but it never has bothered us at all. The downtown area his a decent microbrewery as well and this isn't far from St. Joseph so it's a perfect stop. We have stayed here on our way to an annual trip to Troy, MI and have three children. The attached waterpark is fantastic even if slides are not open during the week. Pool water is always warm and the splash pad area is fun for young kids. Hotel staff has always been kind and accommodating. Carpet could use some spot cleaning but otherwise the hotel is well kept and clean. We are accustomed to staying in Embassy Suites, Westin and vacation club suites. Now this of course isn't along that level which I would consider in the more five star range but if you have kids it is a must stay if you need somewhere to stop while traveling. read more

Coming from Chicago over MLk weekend w our toddler because the indoor water parks around us raise their rates considerably during 3 day weekends. The reviews had us nervous but were unfounded; this is a nice midprice hotel for families looking for a small waterpark vacay. --Hotel guests get access to all areas except the large slides. I think the waterpark is weekends only? --towels are provided at waterpark but we brought hotel towels too bc they were busy and ran out. -- for our toddler the kiddie play area was enough, but as others have noted, that area's water is pretty chilly. We alternated her in the free swim pool which was quite warm, same as the lazy river. --- this is a kids hotel. Kids were running thru our hallway at midnight but thats what earplugs are for. --- waterpark opens at 8 am on sundays and i think was open till 9 sat night, serving food and even offering a bar! There's another bar in hotel lobby too, and church services there on sunday. -- the elevator and breakfast areas are sorta overrun constantly. I found the stairs handy and we had some breakfast foods we brought to supplement the paucity of fresh fruit ( they had apples). But these are realities and not complaints. --- our room had complimentary online youtube, hbo go streaming, and showtime streaming plus a broad cable package. Hbo streaming has lots of kids shows these days. The rioom was clean and seemed well designed for families, with a minifridge and pull out table. We'd recommend this place! read more

Fairfield by Marriott - Hotels Near Me - Watervliet, Michigan

When a hotel puts on their web site, google, hotels.com, expedia.com that this place has a pool then they should have their own pool, not one that is in the attached water park that is closed. When it takes the reservation hostess 5 minutes to show me on their web site that the water park is closed - cool. Show me where it says THEIR pool is closed. They can't. They refused and argued about providing an inconvenience discount too. The person at the hotel that I talked to, Roland, never made mention that the pool AND breakfast were unavailable. False advertising and deceitful. Hampton has my business in the future. If you're traveling in this area, keep driving. read more

20+ minutes from St. Joseph, so the name is misleading. Room had no shampoo, no conditioner, no kleenex, no ice machines except on the ground floor (all had been ripped out), hard lumpy mattress. Rooms facing the highway get extremely loud road noise. Just dirty and neglected. Wish I had read the reviews about bed bugs. Take a hard pass. read more

Checked in Friday night and with a few soccer kids we were immediately told the pool was closed. Not a great start for kids traveling! The room was fine, very few amenities so bring everything with you. Woke up and there was NO food. We asked about breakfast which was "included" and the staff told us sorry but they didn't have food for us. We were offered cereal, a few pieces of bread or bagels and we got them to make some "oatmeal". Don't be fooled if you think you are getting breakfast - there are waffle makers but no waffles, no breakfast meats, potatoes, eggs - literally nothing. Frustrating when you plan for a breakfast and have to gather up kids quick to find food on the go. Should NOT advertise breakfast if they don't have food. read more

I'm not one to leave reviews usually, but I would want to know this about a hotel before I booked it. When we checked in and got to the room, I checked the bed for bed bugs (I always do this, and I've never found anything luckily). However, I was very tired and just checked up around the headboard. I woke up the next morning to a bed bug, filled with blood, crawling around the sheets. I immediately killed and found two more. I went straight down to the front desk (the customer service was great), and I got moved to another room. I wanted to make sure I was being thorough in checking for bugs at this point, so I flipped the mattress. When I did this, what I found was outright disgusting. It looked like someone just died on the mattress. The entire thing had a HUGE black, brown, and yellow stain. It was at this point that I told the front desk I would just like to end my stay and check out. I was refunded all money, which I really appreciate. The employees that I dealt with were great - just please be cautious if you choose to stay here. Giving two stars instead of one because of the great service. read more

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Room: Our shower water ran the whole time. You couldn't shut it off. So you hear running water the whole time. It's clearly an ongoing issue by the stains in the tub. "Breakfast" is served only until 9, even on the weekends, and it's not like they have to work at it. It's a brown bag with apple, muffin and breakfast bar. It was $330 for two nights. Way overpriced for a double queen. The room he adjoining doors and port thin walls. We could hear people talking, phone calls, and the TV at all hours. It was awful! Never again. read more

horrible..unprofessional at best!! false advertising ! hotels.com say, hot tub and pool... wrong! front desk attebdess said the water park had been closed because of covid. well guess what???? covid is over! you need to open the damn hot tub and pool or give me my money back! phone in our room didn't work... 3rd floor has a sign that says ice machine. guess what?? no ice machine..i don't mean, it was empty, i mean there wasn't one!!! and the one on the next floor was broken for over a week!! how do you have a bar in the lobby, but you have no ice??! who allows that???? moron at front desk said. every place is like this now...ummm wrong again!! like i said: do not stsy here...not eorth the money. read more

The hotel was nice, especially the downstairs area with bar, restaurant and cafe. The room, however, was not cool. We were on the third floor, facing the highway. Big mistake. The interstate is a major corridor for shipping, so 18 wheelers we're hammering through all night. So, we decided to turn on the A/C to drown out the noise. It was not central and the window unit came on and off of turbo mode. Fortunately we were able to sleep through it. How are there not soundproof windows here? It's like the window was open! What saved this all... As we were headed out the next day, we saw a stream of water going across a doorway. Upon further inspection, we found a freaking water park... WHAT!? We had it all to ourselves. It was crazy, how did we not know this when choosing this hotel. The water park saved this hotel's butt. The room was not good, but the rest of the hotel was badass. read more

Best bed ever! Slept 11 hours straight! Stayed on a Tuesday night after a trans-Atlantic flight into Chicago. Thought we could make it home to Ypsi, but only made it as far as Watervliet. We had no reservation but the front desk clerk was friendly and helpful and within minutes we were checked in at a great rate and on our way to sweet dreams! Different set of front desk folks the next morning but just as friendly and nice. I know we were tired, but not too tired to notice the cleaniness of the room, the great shower and yes....those dreamy, comfy beds! read more

Too noisily close to the Interstate (at least my "internet" room was) . Good bed. The pace was probably ok 10 years ago, but it's run down and dated now. Soda machine and ice machine and elevator lounge furniture all removed from my floor. Bed linens and curtain liners pretty beat up. Carpet in the room dirty stained and faded. Holes in the driveway asphalt . Not a very good value today. read more

We stayed here during our Michigan road trip. The room was generally clean, there were some nasty yellow stains on the curtains and there was water stains in the bathroom, indicating a leak and there's possibly mold (my boyfriend's nose has been acting crazy and he got a migraine). Like i said, this hotel gets the job done but probably won't stay again. read more

This hotel was disappointing for the price point. When I stay at a Marriott, I expect to be comfortable in my hotel. When arriving, nobody was at the front desk. I waited 10 minutes for someone to show up. I asked for my room to be changed to 2 queen beds as soon as I got here and they refused. They weren't even close to full. Fast forward, my keys were given to me without checking an ID or taking a card for incidentals. Not safe, but at a minimum I knew what name the reservation was under. Went to grab a drink at the lounge they advertise, well, there is no lounge. Disappointing. When asked about extra towels, we waited 2 hours and didn't receive them. I went down to front desk and the lady said she was going to bring them. I said we need them now. She quickly retrieved them. Last night I came in and said my room key wasn't working anymore...no big deal, but the guy at the front desk made me 2 keys without checking name or ID. Hope someone doesn't try telling them the wrong room or you could at risk. If I were coming to the area again, I'd stay somewhere different even if it's in St. Joe or South Haven. read more

Terrible customer service and management. Was locked out of my room for several hours after trying multiple room keys and apparently hotel staff couldn't access the room without a key which makes no sense. What if there was an emergency? One person on shift throughout the hotel and couldn't reach maintenance nor the manager to get a response about the room. Temporarily checked us into a new room after a hour of waiting and there was trash on the floor and the tv didn't even work, along as hairs on my bed and a beyond dirty phone. Hotel is poorly managed and wouldn't recommend my worst enemy to stay here. read more

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Great customer service. Got there early for a wedding and the front counter girl I think her name is Cami? Well anyways she had green highlights in her hair. Best front desk person ever! She helped us get in a room early to get ready for a wedding. And when we told her she was very helpful. Her response was it was team work ...which was great. Thank you again would stay there again read more

Sheets were dirty with some type of stain or substance. Used one of the towels and it smelled like chlorine. You would think they would be a little more clean considering COVID is going around right now. The lady at the front desk was not very pleasant or welcoming either. read more

Don't go there is over a year of reports from getting chemical burns from pool and bacteria infections from the water. Many people a year later are still suffering from the bacteria infections. Poor kids having chemical burns. This is just awful nothing has been to prevent it. Be aware of the problems. read more

So here's what happened. My partner has Marriot points that he has to use before they expire. We think to ourselves "let's try to go somewhere family friendly (we have an 8-month old) and within 2 hours of Chicago for baby's first road trip...it'll be fun!". So we choose a place that's a little further than the lake side towns we've already been to and bookmark some places to try around the hotel. A couple of things. One, as it turns out, there's NOTHING to do IN Watervliet (besides perhaps the indoor water park at the hotel) so you have to drive to towns around it to do anything fun and two, this hotel is NOT enjoyable to stay at unless you are actually enjoying said water park (which we weren't). Here's why... 1) The place is recently remodeled and looks nice enough, but it's still an old building with old stuff made to look pretty. The walls are sooooo thin you can hear everything outside of your room (seriously, EVERYTHING), the air conditioner/heating unit is loud as hell and kicks on all day/night long making you crazy if you're a light sleeper, and the bathroom was like half redone so the sink and surround look nice(ish) but the tub was questionable. It really could use a good refinishing and a scrub with CLR before I'd want to take a bath in it for sure. 2) I guess I should've realized that a place with a water park would be crawling with children but I also thought that a random weekend in January wouldn't be that busy and also that people would tame their feral spawn. Man, was I wrong. I will say this: the staff was pleasant enough and the room was decent. It had a tiny little microwave and mini fridge and a nice little desk area which was helpful to hold the mass amounts of crap you have to bring for your kid(s). They also have free wi fi which is a nice touch. I didn't see the water park or much of the hotel besides the lobby and our room so I can't say anything about the rest of the place. Overall though, I wouldn't stay here again. Even if it's free. Maybe I'm a hotel snob, maybe I just hate other people's kids, or maybe I need a more happening hotel/surrounding town. I don't know. I just know I wasn't a big fan of the Fairfield. Sorry (not sorry?). read more

My fiance and I stayed the night here for a wedding and we were extremely pleased with our experience overall! The staff was very friendly and our room was extremely clean. The pool was a lot of fun for a small "water park" and was also clean. We didn't stay for breakfast, but it appeared to be pretty good for a hotel breakfast. My only complaint was being in a room facing the very busy expressway. You could hear the sounds of trucks all night and we couldn't find a way to keep the AC running to drown out the noise. Made it difficult to sleep. Other than that, really a decent hotel overall! read more

I am a Marriott member so I stay Marriott when I can. This location did not impress me. First off, it wasn't that busy and the staff placed me in a room facing the highway-very noisy. Secondly, I was in a room that had an adjoining door to another room-why? Again, it wasn't busy or full, why put us next to each other. I could hear the man next to me during his phone conversations and I could hear the person talking on the phone-thin walls. Lastly, I found the room inadequately supplied. I only had one trash can in my bathroom. I bring food when I travel so I usually need a decent size trash (with a liner) to throw food trash in. read more

As of today, 2/19/15, I am still waiting on a phone call from the manager. I guess they are not too concerned about what goes on in their building. read more

FREEZING. For the love of God, why they keep both the water & air cold, I have no idea. It did not make for a pleasant experience. Keep in mind this was in December, so being cold indoors was not particularly enjoyable. It was hard not to be distracted by how cold it was inside. Even my 9 year old nephew was so bothered by it, he just wanted to sit on a bench under a towel. Some of us sucked it up & eventually got somewhat adjusted. There's two water slides. They're both fun, but quickly get old. There's a lazy river, but it's pretty short. There is pool, about the size you'd find in a hotel. However, no jumping in or splashing. read more

Ok, if you live in Indiana and you want to go to Lake Michigan this is the place to make your reservation. Only 3 hours from Indianapolis and they have a watermark at the hotel! Free breakfast in the mornings, not the best, but good enough. Very nice rooms and very close to lake front communities. read more

First this is only for the water area Surfari Joes! It's small, but for ages 12, 9, 7 and 5 it's just fine. We didn't have to drive 3 hrs so we didn't spend the night. It was clean, warm, and safe. The 3 -4 guards on duty were pleasant, as well as the MANager. The back area noted from a prior review is clearly visible and little non-swimmers wouldn't be in that area. It's a river rapid with moving water. There are PLENTY of adults around for the kiddie area. I didn't see any trash anywhere. Plenty of guards at first and second session. We stopped at the front desk, in order to know where to go and they were pleasant. My only complaint is the signs for alcohol, which they no longer serve (beer). We were allowed, however, to bring it in ... No Glass. My 9 yr old wanted to come for his bday and for 60.00 from 11:45 to 6pm....this was a great deal/day with lots of pool fun. Went to the grocery and got chicken and fries, brought it back and fed 4 kids in the conference type room, used to be the arcade but its empty now except for microwave, toaster, tables and tv, part of the hotel. Hubby grabbed beer for us there too. Don't know where the animals are, that are posted as pics below, I didnt see any. I think that maybe when the ownership changed, these left. My hubby and I could watch from above. We could study and enjoy outselves too. As for the lady whose son hit his tooth on the wall....my son got both of his front teeth broken at home in the driveway. Accidents happen everywhere. I'm sorry it happened to my son, neighbor pushed him down playing monkey in the middle, and I'm sorry it happened to yours. read more

Great service, complimentary breakfast and free wifi but paper-thin walls (and a lot of kids). My wife and I were driving down I-94 from Chicago to Toronto in early January. Although I thought I accounted for all the storm systems in the area, an intense wind and heavy snow came out of nowhere reducing visibility to near-zero. Once we started seeing trucks flipped over off of the highway we decided it was time for a pit stop. So we ended up in a small town whose name I don't know if I can articulate: Watervliet. Fortunately Watervliet had a Marriott Fairfield Inn, but unfortunately we had our dog with us, and while he is a certified service animal we didn't have his paperwork printed out and could not access it on our Internet-less devices. The gentleman at the front desk was very understanding and accommodating, he let us use his Internet and printer and set us up in a room. We enjoyed the complimentary wifi and breakfast in the morning and we used the small store within the hotel to buy a bit of food before we turned in. That night and the following morning we discovered that (a) the hotel was full of noisy children on account of the fact that the town's main attraction is an adjoined indoor water park and (b) the walls are very thin and everything, even the details of conversations in an adjacent room, are completely audible. While that was unfortunate, the great service and friendly disposition of the staff makes up for it. Maybe if our stay was longer we may have been more uncomfortable, but it was certainly more than sufficient for our needs. Once our stay was coming to an end the room-key enabled back door leading to the parking lot allowed us to load our vehicle quickly and be on our way. I did think $100 a night seemed a little pricey for a small town of 1,500, but it's probably a cost associated with the demand to visit the water park. read more

Just here with our 2 grandsons ,12& 10 had a great time, Staff was great very friendly desk clerk even made a pot of coffee for wife and I , check in was simple , room was clean and modern , had a hide a bed for our grandsons , and the water park was awesome had a great time, they let us check in early then went to the water park used the facilities which were clean and modern , and fun, staff was friendly , went back to the room went and got some take out plenty of choices nearby then went back to the pool , hotel parking lot was crowded and so was the pool area by now , next morning they had a great full breakfast in the lobby area , went back to the pool for a bit and left , all the staff was great chatte with the mgr, really nice guy , will stay again , the water slides are great but the mgr said in the winter they are shut down weekdays , but the rest of the water park is open, , read more

I'm giving two stars for the customer service. The people in reception were very nice and helpful. That is the only good thing I can say. This was our second time staying here and it was a lot worse than last time. The water in the water park was a lot colder, and the entire hotel and waterpark were very dirty. It's a lot to keep up with, there are a lot of people. I get it. I would suggest to staff appropriately. There was trash and dirt everywhere for our entire stay. The breakfast was alright. I would say after this time we will not be back again. Not worth it for the money. read more

well at first when I got here I was kind of disappointed in the lack of information I got when I was on the phone with the hotel. but when I got here I was very impressed with Austin and Anita how they handled it I tried to go to an ATM to deposit money into my account cuz my card was declined. My closest bank was 40 miles away so I came back to the hotel and told them that I uploaded the money on a prepaid card which it would take some time. Anita the manager insisted that I get my room keys and she would process the payment later which I very much appreciated considering a 6 year old birthday party was on the line. frustration and anxiety sometimes gets the best of me and at this point they really alleviated some of the tension that I had. I definitely recommend the hotel considering everybody treated us very well for her birthday party she got to pick a top shelf prize. I was very impressed with the staff overall on a Friday night. Understanding and very helpful. read more