After traveling all evening and getting there late, I did NOT appreciate the rude call from manager…read moreat 1AM to tell us he got complaints about us "jumping" in our room. We were all in bed and trying to sleep -- other than opening the sofa bed for my kids, we were acting normal and quiet. When I pointed this out, rather than apologize, he just hung up the phone. Also during our stay the staff barely touched our room -- including leaving dirty/used coffee cups in the room and not giving us new coffee packs for the morning. This may sound minor, but as someone who travels and uses Hyatts on a regular basis, it is not the kind of quality I expected from a Hyatt-flagged hotel. I'll be staring at one of the other Hyatts next time I'm in Norfolk.

Great location, clean hotel, reasonable prices and very friendly service. We made a good…read morechoice staying here.

Where do I begin? - My review is based on my recent Saturday Evening Stay - End of September 2025…read more Room was fairly priced and I was appropriately offered a Government Rate as I was traveling on such business. It was raining extremely heavily and they closed the side door of the Hotel; - So, by the time I reached the front of the Hotel - to begin waiting on the Check in Line - I was drenched. I felt terrible for the young man that was checking everyone in. Guests, were primarily misfits with poor credit. People on the line were demanding Extra Cots in their rooms and would proceed to share their life stories with the young clerk - mind you; I want to go on the record and tell you what a gentleman he was. Roaming crowds of Prepubescent Energetic Girls ran through the hallways and occupied the pool area. I was terrified to take a dip in the pool. I'm just going to go on record and tell you - overall my room was essential outdated and filthy. Nothing luxurious about this place. I had requested a Handicapped Room and these were all taken up and I took extra care not to slip and dislocate my neck - exiting the shower. Why L-rd? Limited selection of items, the following morning, at the Breakfast Buffet which was packed with an overzealous crowd of eclectics. This Hotel is the furthest thing from luxury - But, in the end - I'm grateful for the shelter and the kindness of the Clerk who was forced to deal with guests who had overspent their credit cards. What an experience? Oh beautiful for spacious skies, I won't be relocating to this section of American anytime soon.

Extremely dirty , suite linens stained , mattress stained…read moreBathroom had mold , floor tiles were dirty, carpet was dirty

I only tried the bar/restaurant. It was fabulous. Limited menu but friendly atmosphere and good…read morefood.

The hotel staff were incredibly friendly and helpful, especially for a group working over the…read moreholiday weekend. We got extra towels, the front desk receptionist remembered my request from the day before and checked in on me. Another front desk receptionist helped us with our day time excursion. There was also a lively evening calendar with jazz and a dj in the lobby.

Having a sweet is always great for families. There's the kitchen with a full refrigerator and a…read morestove with an oven pots and pans plates and silverware and a dishwasher. Spacious with separate bedroom, separate living room. TVs are in the living room and bedroom. There's an outdoor pool a gym a laundry room, complementary breakfast buffet style - pretty standard. Very friendly staff.

I hesitate giving it a 3, because it is good value, but just not good quality. The staff is very…read morenice. The room feels dated, but it is big. The TV is small given the size of the room. It does have a kitchenette, which I didn't use. I did make coffee, but it was not very good. The breakfast has no hot buffett items, just some packaged sausage biscuits you could microwave if you wanted to. Again the coffee there wasn't very good. If you stay her longterm and want a kitchen to cook in, this is a good option, but if you're just staying a couple days (like me) you'd be better off at the Courtyard next door.

The room was comfortable, free parking. But this is another case where Marriott does not take…read morehousekeeping serious. No housekeeping during my entire stay. They just blow it off when you tell them and offer to replace your towels. Also, no coffee or water or any other refreshments in the lobby or public space. These are common amenities that this hotel fails to provide. When you ask about coffee, they've obviously gotten this question hundreds of times because they say, then look down, not outside of breakfast hours. Marriott service continues to be inconsistent across the brand.

This review is based off of a single stay of one night. I will say that if they give you room 100…read morejust go sleep in your car. You will hear people going up and down the stairs all night long. It doesn't stop. Yes, we did check in late and it was a full hotel so we did not make a complaint. It would not have gained anything for anyone. Breakfast in the morning was the usual fare, and getting that for what was paid is a bonus.

As many times as I've been to this property, I never want to leave! As a proud IHG member, this…read morehotel happens to be part of their portfolio. I did a review on another IHG property which is "The Holiday Inn Express", and I enjoyed staying there as well. However, coming to this Staybridge Suites always been more welcoming on many occasions. The front desk staff are always friendly and each time they gift me a goodie bag for being a IHG member. I will be signing up for their ambassador program soon so I can take advantage of all the perks available-not ashamed to admit it! I had a king size suite this past stay and I am always impressed. It was roomy, had a huge handicap-accessible bathroom, and a nice living area. The suite also comes with two televisions (one in living room and one in bedroom). And that comfy bed....I didn't want to get up! Check out this place for your next vacation in the 757 or staycation ‍! I love it here!

They have a great friendly staff both at front desk, housekeeping, maintenance and food service. I…read moreenjoy my clean room. The breakfast has enough varíety to accommodate everyone. The staff accommodates my family needs for handicapped accessible room when ever we stay. My family and I visit this property located at 109 Woodlake Drive often. It's a pleasure staying here

Staying at Homewood Suites by Hilton in Greenbrier is a pleasure; the front desk associates are…read moregreat, breakfast is delicious and plentiful, and the rooms are clean! I love the comfy beds and the suites with the tub-not the walk-in shower however. Hilton did well with the keyless door entry through their phone app, so that make check-in and out so seamless and convenient!

Had a very mixed experience from this hotel and though I do not really want to write this review I…read morefeel it neccicary due to the staffs disgusting. Upon checking in the staff was very kind and welcoming. Walking into the room it is very dated some things seem missing and things like the counter were crooked, little to no water preasures at the sink, but it was fairly clean and nothing to really complain about. During the stay I used the pull bar which immediately snapped from the bottom and I fell with the bar in hand which completely came off from the wall. I probably should have notified the front desk, but it was late and didn't want to be bothered or moved. The staff came in later that day to replace towels, I figured they would have notified maintenance or something, but no one said anything and I'd be leaving shortly anyway. When I checked out I mentioned when I pulled myself up on the pull bar in the bathtub it came loose and would need to be repaired before booking the room again. The front desk didn't indicate anything and seemed friendly. Hours later I get a huge damage fee added to the bill. I called asked about, it and they just said there was damage to the room and because I didn't immediately report it, there is a fee, he indicated they knew about it and had taken photos, but again never said or did anything... I let him know the anchors at the top of the bar were certainly not adequate (didn't appear to be gripping anything except the shower pannel and drywall-see photo) and the screws at the bottom of the bar were completely rusted-see photo. He continued to gaslight me which really set me off. This is property liability and negligence. The condition of the tub and area is obviously not well maintained. The cheap coating they used to cover rust in the tub is flaking off so much that the tub was already clogged with white flakes prior to even trying to use it. Still its my fault, and when asked about safty inspections he says they do them constantly, well this is maintenance failure and I wasn't going to make anything of it untill getting this charge which they refused to do anything about untill maybe Monday. I did contact corporate and they basically said the same thing no one there could do anything untill maybe later. I offered to send photos and they didn't want them. Maybe they want a photo of my butt with a bruse on it? What if this happened to an elderly person who could have suffered serious injuries or someone who was looking for a pay out... they wouldn't have notified the front desk they would have called a lawyer for premises liability and obvious negligence in addition they showed zero care. Never asked if I was ok only issue charges for their own safty failures. Since this happened I feel confident there are probably many safty issues at this premises. Corporate or even the insurer of this location should send out their own safty inspection to minimize liability. The way they went about this is simply underhanded and wrong, they have no issue issuing the fees without a manager that is capable of doing anything, but "can't do anything about it until later" for everything else. I let them know I would issuing complaints and contacting the CC to dispute this charge in addition I will be contacting city code compliance. Instead of offering an apology and fixing the issue for the next guest they do the opposite, add insult to injury. I will attach photos and you decide, do you want to stay at a place that allows this, knows about it, but won't do anything other than charge you for it. Notice the bottom screws there is no fresh metal exposed so these were deffinitly completely rusted through.

I decided to break up my Outer Banks trip with a stay at this property. After driving nearly 300…read moremiles in Hurricane Helene's rain and wind, I finally arrived. I was warmly greeted by their team at check in and was in my room in no time. Room was clean and comfortable and pretty quiet considering how close we were to the interstate. Interestingly, liners were staged for use in trash cans but not in the cans. Even more interesting is the inability to connect to their wifi. Not too big of a deal as I had nothing pressing to take care of, but as a Bonvoy member I was unable to access despite my credentials. To be fair, I realize internet services may have been impacted by SC tornadoes spawned by Hurricane Helene. Breakfast was abundant and good. Eggs, sausage, sweet waffles and other items made the meal good and satisfying. The best part of the stay? The SpringHill Suites Team! Cheerful and accommodating! I'd return to this property.

I've stayed at a lot of Marriott properties, and honestly... this was probably my least favorite…read more The rooms feel outdated, and in my specific room (509), there were no accessible outlets near the bed. They had USB ports in the lamps, but it's 2026, who's still using those older USB plugs like that? That alone was frustrating. To be fair, the room itself was clean, but stepping outside into the hallway was a different story. There was what looked like the craziest stain in the carpet, not fresh, but clearly the aftermath of a rough night for somebody. The wild part is we had to walk past it for five days, so whatever cleaning happened clearly didn't fully take care of it. On top of that, the hallways had a light marijuana smell that lingered throughout the building. They do have a pool, but it had to be drained twice during our stay. It also didn't help that kids were running around unaccompanied, not just in the pool, but also in the gym, which ended up getting trashed too. And honestly, calling it a pool is being generous. It's just big enough to qualify, and even then it feels like the bare minimum, closer to a kiddie pool than anything worth using. Now let's talk breakfast, because this one was all over the place. Day one: sausage, oatmeal, boiled eggs. Day two: scrambled eggs and dry turkey sausage. Day three: scrambled eggs, thick cut bacon, corned beef hash. By day five, I just skipped it. And yes, there were waffles every day if that's your thing, but I don't eat those. Honestly, I don't understand why they couldn't just keep it simple, eggs, potatoes, and a meat. Some of the options felt random, and at times, the food just wasn't good. One thing I will give them, the staff was great. Everyone I interacted with was friendly, professional, and check-in was quick and smooth. That was easily the best part of the stay. The location is solid too, right by a mall and plenty of food options, which made things convenient. Overall, for the price, it wasn't terrible, but I'd definitely pay a little more next time to stay somewhere else. It didn't ruin the trip, but it also didn't feel like a true Marriott experience. Definitely a one and done for me.

Hotel Stay Spotlight -- Virginia Beach, VA…read more I recently had the pleasure of staying at Hyatt Place Virginia Beach Town Center, and it was the perfect blend of comfort, convenience, and location! From the moment I walked in, the atmosphere was welcoming and modern. My room was spacious, clean, and designed with everything you need to relax after a long day -- and yes, I'll be sharing a video so you can see it for yourself! What I loved most: Prime location right in Town Center -- close to shopping, dining, and entertainment Comfortable bedding and a cozy sitting area Clean, well-maintained spaces throughout the hotel Great option whether you're traveling for business, a quick getaway, or adding a stay before/after a cruise If you're looking for a convenient and comfortable stay in the Virginia Beach area, this is definitely one to consider!

This place is right in the middle of town. Clean and ample parking. Conveniently located to…read moreshopping and eatery. Has a gym, pool and self service mini shop. We would definitely stay here again.

The floor in the room were not clean. There was a rust spot in the tub. They only had two towels…read moreand a washcloth in the room. The mattress sagged and every time I turned over the bed squeaked. I asked about a bathmat and hand towels and received two bathmats and two more washcloths. The lobby was not manned most times that we went into that section of the hotel. The coffee in the lobby was cold. The breakfast room was not manned during the breakfast hours or stocked as items diminished during the morning. I would not recommend this hotel to anyone.

This place is a horror movie! My room WAS NOT cleaned! Upon arrival my door was open with the…read morelatch sticking out. EVERYTHING was used including the sheets! Dare i sleep on a pool of diseases. Front desk is a joke. After driving 5 hours, i really needed some rest. Instead it took me a while before i cleaned the chair and sat down. Contemplating on sleeping in this chair, or my car. Sadly due to the no refund policy and an extra service fee ( don't know what that is), they also charged for incidentals! So I'm stuck in a place where the police, and the health department should be at this very moment. So many drug addicts walking around here it's ridiculous. DO NOT COME HERE!