Believe the one star reviews and do NOT bring your clothing here for alterations. I had a pair of…read morepants hemmed and after I picked them up, I realized they were still about a half inch too long (they didn't offer to let me try them on at the time). I took the pants back and they refused to fix them without charging me another $40. The rude woman at the front would only say, "this never happens, when I pin the pants, they are always right". Unbelievably bad customer service.

I made an appt to bring in a 2 piece suit for measurements/alteration. Service was very friendly…read moreand easy. My suit was ready earlier than they estimated and fit perfectly. Price was much less than I expected. It was a great experience in every way. Five stars!

I'm sad to be writing this review, but I think it's important to warn anyone of Pacific Heights…read moreCleaners. The staff are nice enough, but my puffy coat was just ruined. I had brought it in because of some water stains and left with new stains and ruined buttons. I was devastated. I pointed out the new stains and the damaged buttons and was told "we are not liable for button damage" and they didn't take any responsibility for the new stains. I think the worst part is, they were pretty much calling me a liar, saying the damage around the buttons was already there. I've worked in customer service for over 20 years and I couldn't believe that they wouldn't take responsibility for the damage- going as far as saying "it was already like that". They didn't even offer to refund me for the service. Very unprofessional. Anyway, this is a warning for anyone reading these reviews (I wish I had read more) - pick a different dry cleaner.

Don't patronize them. They are dishonest. After they overcharged me, later returning the…read moreovercharge, they rudely won't accept my business because I caught their scam. There are many alternatives in Marin.

I hate to leave a bad review but I swear they didn't even dry clean my clothing. It doesn't smell…read moreclean, none of the stains were removed and everything is wrinkled. I asked why no stains were taken out and they were worried about damaging the clothing. However this was not relayed to me at time of drop off. Lastly I came on Saturday at 9:15 am and the door was locked despite the open sign being on, after waiting 10 minutes I left as I was in a hurry and wasn't anticipating picking up dry cleaning to take more than 15 minutes. Wasted over $100 to have to take this else where and wasted my time.

Now that the Shelter-in-Place restrictions have eased up and businesses are slowly re-opening, I've…read moredecided to clean up my act. And by that, I mean get my car washed, get my hair cut, and take my clothes to the dry cleaner. After all, it's been 3+ months. I'm tired of wearing the same damn outfit. Unfortunately, the two local cleaners that I've been using these past few years have closed shop. So it was time to find a new go-to. Fortunately, I found Strawberry Cleaners on Yelp! I can't believe I've never been here before. They're only a mile away from where I live. And they couldn't be friendlier. They do regular cleaning, dry cleaning, and alterations. They have plenty of free parking out in front. And they're pricing is reasonable. So happy to have discovered this local business. I'm just sorry that it took so long for me to find them when they were right there all this time under my nose.

Consistent great service ..we've been going to them for years. My wife is very particular and they…read moremeet the bar

I wish I could give this place zero stars. I called around 4:06 PM to ask about a simple alteration…read moreon a synthetic fur coat, and the woman told me to come in before their 4:30 closing time so she could take a look. I rushed over and arrived well before closing. The moment I started explaining the minor sleeve adjustment, she abruptly cut me off, snapped that she couldn't do it, and walked away mid-conversation to continue working--without a shred of courtesy or professionalism. I was so shocked with such dismissive and disrespectful behavior. The lack of basic courtesy and professionalism toward a potential new customer was extremely disappointing. Horrible attitude--very unwelcoming experience. Avoiding this place.

Kind and friendly owners do a great job with the dry cleaning, alterations, and wash and fold.read more

Excellent service and value. Very nice owners. Everything was cleaned pressed and either on hangers…read moreand folded neatly. Our clothes were ready when promised and again the owners were wonderful.

This is my second time getting the waist taken in on a pair of pants, and the experience is always…read moreso enjoyable, and the results are perfect! Always enjoy coming into quality, such sweet customer service and a;ways produces a great product.

We used Quality Cleaners for over a decade and loved Mr.Lee and his staff. New ownership and we are…read morenot happy with the inefficiency here. Currently looking for a new dry cleaners.

I'm a local and believe in supporting local businesses when possible. Whether it is shirts to be…read morelaundered...sports coats/pants for dry cleaning...or fire department uniforms needing to be resurrected from the ashes, Mrs. Sandhir, Pamela, and the TOC team are my trusted go-to. And if quality laundry and dry cleaning services aren't valuable enough, Mrs. Sandhir and her tailor applied substantial experience, skill, [and I think a bit of magic] to fit and tailor my new dress uniform so it doesn't hang off of me like a horse-blanket, but rather a well tailored suit. It's hard to find an effective substitute for the skill and care Mrs. Sandhir, Pamela, and the TOC team provide...so why try!

Cross-posting because the owners (Anar and Sherman) are the same as the place I went, Smith Ranch…read moreCleaners. Do yourself a favor and stay away. I only went here because the Bellam location closed, and I was told that they were the same owners. When I went to the Bellam Location (A Touch of Class), I absolutely loved dealing with Sherman. He was kind and friendly, and quality was always top-notch. At Smith Ranch Cleaners, you immediately ask yourself if you should maybe go somewhere else. The inside of the place is not clean, and the lady who works there has nasty long fingernails. I wouldn't want her to touch my clean clothes, that's for sure. She is on the chatty side, and it's hard to get out of there. She also told me that the clothing is no longer being cleaned in Marin, it's all being done in Oakland now since the plant on Bellam got shut down. After picking up my clothes, I couldn't believe my eyes. Here is what I emailed the business: --------- 1) one of my sweaters, cashmere, was hung on a very dirty hanger! A plastic hanger with tons of black grime on it. Please see picture. Because it was not the typical sticky hanger, the sweater slipped off the hanger in the parking lot and fell on the ground. Not ideal for something that was just cleaned! Since when do you use those types of hangers, and why do you use dirty hangers for customers? 2) two of my brand new dresses came back with pulled threads, see pictures 3) my brand new coat came back with white hair all over it! See picture 4) when I've brought items to you, there is always a note on the order if a stain didn't come out...I asked the lady who served me if she knew if the stains came out of my white linen pants and she wasn't sure, she said it depended on the stain...it didn't come out which is fine, but why wasn't there a note? I am so disappointed in Smith Ranch Cleaners. The worst part is really the two brand new dresses that have pulled threads. Can you help me understand what happened please? Why is the service so terrible at that location? What can we do about my damaged dresses? They weren't cheap and they were brand new. The hair is so strange too, we don't have a pet and it wasn't there before. ------- After this email in January, I didn't hear back for a week, and called. I spoke to one of the owners, Anar, who told me she would call me back in a week because she was dealing with a death in he family. I waited 3 months to give her space, and still didn't hear back. Not acceptable. I emailed again and she wrote back, and I asked her if she would be able to fix the damaged clothing, no response. Another month later I emailed again demanding a refund. She refused, only offering to try to fix the clothes. I refuse to let this business get their incapable hands on my clothing ever again. I now wasted over $100 in drycleaning charges and had two $150 dresses ruined. I will be filing a BBB complaint. I cannot believe how the owners of this business treat a loyal customer. Please take your business somewhere else and save yourself the trouble.

Horrible experience. I went in to get a suit dry cleaned. Cost about $30 and they didn't clean…read moreanything, the pants had stains all over it, the shirt had a bunch of stray fabrics, and the jacket has this huge stain on its sleeve. This place has the worst service alive

Love Lombard Cleaners! It's owned by a sweet lady named Kay and her husband. I've gone to them to…read moreget pant alterations done as well as get my comforter cleaned. Kay truly cares about her profession and takes time to make sure the alteration is done correctly and in a timely manner.