My 3 year old LG refrigerator started leaking water from the ice compartment over the memorial day weekend. Then by Monday, everything spotted cooling and all food was spoiled. Call Fair Repair on Monday of the memorial day weekend. Alex came out and diagnosed the fridge and said the compressor was dead. Told me the steps to get a new one ordered from LG, which is covered under warranty. They repair to install would not be covered. He gave me and price to replace and would waive the diagnostic fee if they were to install the new compressor. The compressor took almost 2 weeks to get from LG as their process is not acceptable but nothing to do with Fair Repair. Once Alex received the compressor we scheduled the date to install, he came on a Friday night and finished putting in the new compressor. Fridge is back up and even though LG is responsible for such a bad product, Fair Repair did an great job getting our Fridge back up and running. Give Alex a ring next time something (appliance) gives out on you within couple years of owning it. read more

Fair Repair - Alex hard at work getting the compressor replaced on my LG refrigerator. - Appliances & Repair Near Me

Wow. They are super fast. They are able to fix our dishwasher issue within the same day we contacted them. Nice service and advice from Bill too. Thank you, Bill. read more

Fair Repair - Wow! They are super fast. They are able to fix our dishwasher issue within the same day! Thank you, Bill. - Appliances & Repair Near Me

Samsung oven stopped heating and needed to get this fixed before Thanksgiving. Called several places, but they did not service Samsung appliances. Fair Repair not only fixes Samsung, but they were here the next day to take a look at the over. The service tech called me ahead of time to tell me he was on his way which I thought was great. Once the Tech arrived he was in his mask and he never took it off. He took a look and checked the igniter which went bad and then told me about the process and cost to fix it. I told him to go ahead and fix the issues and he was done in 15 min. After he was done he sent me a text message so I could pay via text. 100% no contact visit and all covid protocol was met. Very pleased with the service and I hope nothing else breaks, but if it does, I will call them! read more

You can't get a more fair and better service. Called them on Sat night and they were able to squeeze my service into their Sunday schedule. The technician came and was super professional. Was able to troubleshoot the fridge in 10 short minutes. Unfortunately, the diagnostic was dire - as there is no easy fix for a gas leak. The tech suggested to replace the 10 y/o fridge or use a not-recommended method of sealant. I opt for the sealant - that was able to hold for a less than 4 hours. True to his words of both recommendation and by the way of good customer service - I got refunded for the sealant! what a GREAT customer service! read more

They did a great job and the technician is very knowledgeable. You won't be disappointed if you call them.

Called 3 different repair companies. They were the only one to answer live that is no voicemail was needed. They scheduled the service the next day. The repair person diagnosed the issue very quickly and provide his assessment. He also followed up the next day. Will consider them in the future. read more

My ceiling AC is leaking water into the hallway. I called and talked to the manager Alex on a Sunday, he listened carefully and moved up the appt to Tuesday from a week later. On Tuesday I met the AC technician "Alexey". Alexey was extremely polite and professional. He asked a few questions, diagnosed the problem, then explained to me a special tool was needed to properly clean the drain pipe from a very small condo ceiling to outside. He came back the same day and fixed everything. I am very happy with Alexey's promptness, experience, and professionalism! read more

Highly recommended. We needed our washer repaired, and Fair Repair took care of it easily and efficiently. Bill & Alex communicated clearly and proactively, provided an accurate estimate, came prepared with the necessary equipment, and completed the job quickly and effectively. Will call them again next time. read more

Ray came to my house to replace the compressor fan in my refrigerator. He arrived on time, did the repair and made sure everything was clean before he left. Later that day the fan started making a lot of noise. I called and let them know about the noise. Ray came back that night after working all day and put in a new fan motor. I even offered to pay for the second fan motor and was told that wasn't necessary. The new fan is quiet and I'm very happy. It's great to deal with a company that is on time, and stands behind their work. read more

I highly recommend Fair Repair! Our Samsung dryer we bought a year and a half ago wasn't heating up and drying our clothes. When we called Samsung, they had told us we were out of warranty and that we would have to contact one of their vendors to come out and have it inspected and fixed. The vendor they referred us to charged an outrageous price (enough to purchase another dryer!). I went onto yelp and found Fair Repair. Alex responded quickly, and scheduled a same day appointment to have his technician come by. Bill came by promptly and explained to us what the issue was and provided a fair quote. He came back a few days later once he got the part and fixed our dryer. Even during this pandemic, I appreciate Alex and Bill for their service and to help us on an urgent call. Bill also came by wearing protective equipment to make sure we were safe as well as him along with maintaining social distance. Now our dryer is fixed and working good as new! Thank you Fair Repair - I'll definitely be reaching out for any future needed repairs! read more

Fair Repair - Bill taking apart and repairing our dryer. - Appliances & Repair Near Me

I highly recommend this appliance repair company. Got an appointment very quickly and exactly when I needed it. They also adjusted the technician schedule so I will be able to have the piece when he came. Really appreciated that. The technician, Bill was very efficient and above and beyond to fix the issue. Thank you! read more

Great service and very responsive. Alex was able to communicate and schedule the visit effectively. Will do business again for sure. read more

I use their service to fix my air conditioning last year, now after year I have the same problems. They came the. Sry same day and resolve the problem without any additional cost. I appreciate the responsiveness of Alexie the person who actually came and fixed the problem. I am happy to give him all 5 stars. read more

Very good service! We'll def work with you guys again. I contacted a few repair companies on 4th of July morning, Fair Repair was the only one who could come by the same day and our technician Zack arrived on time same day I called. He diagnosed the issue super quick, then he actually showed us step by step what the problem was and spent the time to explain us the details. Zack did a great job fixing our fridge. Thank you for making this right! read more

Fair Repair - Appliances & Repair Near Me

Showed up first thing in the morning to estimate my job. Explained the problem and scheduled a repair date (had to order part). Showed up early on day of repair (a Sunday!) and performed a thorough job. Fair rate. Would use again. read more

I believe that the quality of customer service is measured when things go sideways, not when everything is easy and smooth. Our air conditioner broke during a 100+ degrees heat wave. I called Fair Repair at 7 pm on a Tuesday, and the technician (Lionel) arrived at noon on Thursday. Very reasonable response time and faster than others offered. Lionel quickly found that a capacitor was fried, so he replaced it and the AC was cooling again. However, 30 minutes later the AC stopped cooling. I talked with Alex (the manager) and Lionel came back at 8 pm (after work hours), to see what went wrong. He found that the fan motor also went bad and told me that they'll need to order that part, which may take a few days. Alex called me in the morning to tell me that they'll try to get the new part ASAP, but he cannot promise me it'll be before Monday. At 9 pm that day (to remind you, it's a Friday), Lionel called that he has the part. Shortly after he showed up and worked until almost midnight to finish the repair. Doing everything possible to fix the problem as quickly as possible, even on a very late Friday night, combined with Lionel and Alex regularly communicating with me and texting me any time they had an update, made me feel that Fair Repair really cared. In my experience, Fair Repair showed impressive dedication to customer satisfaction. I don't think it can get better than that. read more

Really great service. Called in around 5 pm Sunday to schedule for a service of water heater. I did not hold much hope; however, Alex was able to send in a technician at 8 pm and solved my problem immediately! Couldn't be more happier!!! read more

Having our dryer give up in the middle of our laundry day, which is on Sundays, is no fun. Alex was very responsive with all the inquiries I had, from 1st contact to payment. The technician arrived on time, worked fast, kept me up to date with all the steps and was very easy to interact with. He showed me exactly where the pulley and belt had failed, as well as a price list for both materials and labor based on what was broken. No mess left behind. Great work, and great customer services. read more

Fantastic service. Called Sunday afternoon, they came later that evening. They diagnosed the situation in 10 minutes, googled the part, and placed the order. Got a text message a few days later that they were ready to finish the job. The technician came by shortly after, and was done in 20 minutes! He even let me clean the thing before putting it back (dirty oven sides). Fast and efficient. read more

I needed a range looked at on short notice. They gave a fair and honest assessment and made good recommendations toward a replacement

I called Fair Repair and Bill came out to fix our Samsung dryer. He figured out that the heating element had to be replaced. He did not have the part. He was able to get a part from his colleague and came back later that evening to replace it. He not only fixed it the same day, but he went above and beyond and took the dryer apart and cleaned all the lint stuck in the dryer. He was friendly, timely and knowledgeable! read more

My experience was Grade A+. From the moment I contacted them, they were responsive, professional, and competent! Ray, my service technician, knew his stuff and quickly diagnosed the problem. He even checked on other things to make sure the entire system was working properly. My entire complex just found its "go to" company for heater repair. I definitely recommend others to at least consider Fair Repair for their repair jobs. read more

I have never been so impressed with a vendor. They messaged me back right away and gave me a fair price to come out and look at our heater @ my work. They came out the next day and we were worried that they would try and charge us thousands for our old heater. They got it working right away and only charged about 200.00. Bill walked in with bed head and walked out with a crown! He was kind and actually knew what he was doing! My frozen toes thank you!!!! read more

My elderly grandmothers furnace went out in the middle of winter, so I called Fair Repair. I called them on a Saturday and they came out within 2 hours, and were able to pick up the correct parts and fix it the same day! Very impressed with the level of service and I will be using them again in the future. Prices were fair and the tech seemed knew what he was talking about, and he did not recommend the most expensive option for our repair as it was unnecessary. read more

Was available on a Sunday and kept coming back until repair was completed. Pricing is reasonable. We had an issue with our downstairs furnace; it was not talking to the thermostat. All fixed now. read more

Called yesterday afternoon. Repair guy shows with a mask and works outside only. Shows me the parts he replaced (2 fuses and 1 capacitor) and asked me to confirm the cold, blowing air. Billed me on his phone and sent invoice. Fast and efficient. read more

Based on their Yelp reviews and the service area shown by them, I called them for an appointment to fix a refrigerator but the guy who answered the call says they don't service my area!! Its really strange! read more

My dryer broke down last Saturday so I requested a few quotes through Yelp near noon on Sunday. Alex promptly responded to my request and offered to send a technician to diagnose and repair that afternoon. The technician Fair Repair sent, Bill is a knowledgeable, patient, and skillful technician. The dryer did not work initially after a new timer was installed, so Bill spent a significant amount of his dinner time to troubleshoot and finally made it work again. Fair Repair's charge is "Fair" and I am very pleased with the services it provides. I will definitely use their services again. Thank you Bill! read more

They charged $270 to fix a fuse, which I think is quite expensive.

Very satisfied. Professional and polite, from the gentleman who set up my appointment to the repairman himself. Came out the same day and repaired our dryer in about an hour. He thoroughly explained the problem and how he would fix it. Exactly what we needed. Will definitely use them again. read more

Alex and team are fantastic. I contacted Alexa and he responded very quickly with many options to come out and take a look at frig. Awesome communication, great service, and if you could give 6+ stars, I would. I highly recommend Fair Repair. read more

I had a broken ice maker in my LG refrigerator and called Fair Repair in Sunnyvale, CA. Got a quick response to my call and easily set up an appointment for the next day. Super competent Bill showed up, quickly replaced a part and told me to call the next day to make sure it was making ice. It wasn't and scheduled another visit in a few days to replace a different part (they advised me that there was a chance that the first part wouldn't fix the problem). Bill again came over (miserable day-pouring rain), replaced the other possible part and voila, I'm drowning in ice now. The most impressive aspect of dealing with these people is their communication diligence. Although it took two parts ( with a delay due to a backlog for the second part), they kept me totally updated throughout the whole process. Things will always go wrong but as long as the vendor keeps the customer informed, these glitches can be dealt with. Fair Repair went above and beyond in doing this. I would highly recommend them to anyone needing appliance repair. read more