The whole process was very helpful from the beginning. The salesman I had actually communicated with me consistently through the whole process. Even when I was unable to contact the finance person or the manager, because of their busy schedule, I was able to always count on the salesman to be my middle man for all the information. I was able to get the car I wanted and the whole team was very courteous with me when I was there in person and very helpful. read more

If I could give this car lot negative stars I would!! We drove an hour and half to buy a Mustang from these clowns. The car hadn't been cleaned, washed or filled with gas (yeah they sold it to us on Empty), now we get the car home and it won't pass inspection. We call and they tell us "Do not bring the car back here, it's your problem now"! They sold my 18yr old a vehicle with hallowed out catalytic converters and now won't return calls or emails and refuse to acknowledge or fix the issue to make it legal to register. This is the sketchiest Car lot I ever delt with. He hasn't even had the car for 15 days! You guys are a joke read more

They lied about the condition of the truck saying "there is nothing wring with it". They asked for a $2000 deposit in order for us to inspect the truck. An inspection by a local mechanic shop found numerous serious required repairs totaling well over $3000. When we asked for a $1000 reduced price, Faine's offered $200 and said they would NOT return or credit our $2000 deposit - NO ONE AT THE DEALERSHIP SAID THAT OUR DEPOSIT WAS NON-REFUNDABLE. Go to Faine's if you are happy to be lied to and are ok with having your deposit stolen! read more

walked in after being lied to by automall Sean our salesman was perfect answer all our questions and concerns. helped us all the way to end of the sale 5/5 to this dealership. will definitely go back Dealership was clean and professional read more

The owner of this dump is a scam artist. He sold me a 2018 Chevy Silverado knowing that the AC did not work. I was told the truck was all set with zero issues. There was a leak in the coil which ended up costing me over $1400.00 to repair along with a bad TPMS sensor that was $114.00 to replace. Do yourself a favor and DO NOT BUY A VEHICLE FROM FAINES AUTO SALES in Springfield, IL. You will get screwed by the owner. He didn't even have the balls to talk to me on the phone. I hope this post reaches all who would consider buying from this loser. You will thank me later. read more

Salesman asked when I could come in for vehicle, after being in contact and having a preapproval, drive 2 hours to deal with salesman that were obviously confused and out of the loop of anything going on. Do not recommend, waste of time, gas, and money. Stay away from this dealership. I've bought and sold 61 cars, this is the worst place I've ever dealt with read more

Bought a 2018 ram 2500 with 90,000 miles after a week it needed 4000$ in repairs. Dealer was going to fix it since i had just purchased it. Was lied to about how and when it would be fixed. I asked several times to speak with the owner Reco to help resolve the issue but never heard from him and was too busy to speak with me even when i made the 2 hour trip to the dealership to get it resolved. It was in need of repair for several weeks and never heard from Reco and kept getting the run around when it was dropped off for the repair. Finally took the truck back home and having a reputable diesel repair shop fix it correctly and in a timely manner. Would not recommend this dealer to anyone at all. Very poor customer service and cant believe the owner couldnt have the decency to contact me or help it get resolved! read more

Almost bought a truck. Description did not say the exhaust was straight-piped and vehicle showing check engine light. Lucky I got my $500 refunded. SCARY read more

a used vehicle that I purchased had only one key, they elected to not disclose until after the deal was made, and it also was past due on service and there was no fuel. wouldn't negotiate on price, they charge you more than double for IL plates compared to what the DMV charges. Very shady practices and they will cut corners. Don't even think about buying the garbage "warranty" that they try to shove down your throat. read more

These people are the absolute worst to deal with, their nothing but unpleasant unprofessional and shouldn't be allowed to be in business, Their customer service is pathetic as they are, they don't even greet you when you come in to ask questions about a vehicle.. my family member ended up buying a vehicle from them but it was the worst experience ever, they are crooks in every since of the word...i would never deal with them nor ever recommend anyone to buy from them. don't waste your time! too upsetting and to much to write about the experience! RUN!!! read more

This auto shop is one of the best places I have ever been too for cars they have exactly what you need if not better! Workers are very respectful and helpful and can assist you with whatever you need read more

Faine's has rightfully been the worst dealership I have had the displeasure of doing business with. Back in June 2020 I found a truck in which fit the criteria I was looking for. Scheduled a test drive and purchased the vehicle the same day. Not only did they find the worst possible finance company, but the dealership included their "GOLD STANDARD" warranty in the financing quote without telling me until they've ran my credit. Fast forward ten days after purchasing my truck I decided that my payments were outrageous so I called to cancel the said "GOLD STANDARD" warranty. I was advised by the warranty company that I, as a customer, cannot cancel my policy and would have to have the dealership do so. Fine, whatever. So I call Jared, the salesman I worked with on purchasing the truck. Conversation was somewhat on the line of: "Oh yeah, no problem. We can get it cancelled but the guy who does that isn't in at the moment. I'll have him cancel it as soon as he comes back." Sound easy enough, right? Wrong. I texted and called Jared from June 29th to mid August and eventually stopped getting replies. I made DOZENS of calls to the warranty company as well. On August 14th I called the dealership asking to know what the hell is going on and finally was able to speak with the elusive handler of the warranty cancelations! As expected, I was kind of pissed off at this point and requested my warranty be canceled as requested almost two months prior. He advised me that we have never spoken and that this is the very first he has heard of this. Obviously Jared hadn't passed on this information. While assuring me he was going to cancel the policy and send me the paperwork so I could forward it IMMEDIATELY to the warranty company, I had to call the 17th to have him send it to me again because no email was ever received. After two months of trying to get this canceled, I was finally able to process the cancelation. Oh you thought I was done? Nah. So I call the warranty company and they state that refunds are currently behind and are taking 30-60 BUSINESS DAYS to process. BUSINESS DAYS. Real "GOLD STANDARD" service, huh? But that's just a side note, here's to my last complaint: once this check was finally mailed on OCTOBER 1ST 2020, I called Faine's to check if they had received it. Called on the 12th of October and they said they didn't know if they had received it. Called on the 15th, they told me it was laying on someone's desk and they would mail it out that week. Cool. Call my lienholder the week after to see if they'd received the check. Nada. Call Faine's on the 31st of October and guess what? My check was laying on someone's desk, right where it had been for two weeks. This company is negligent and devoid of basic customer service skills. I've considered an attorney multiple times in the process of dealing with this company. read more

I got a truck from Ron wasn't able to see it in person before I paid for it but Ron had 100 pics of the truck and video calls. Once I got the truck it couldn't have been farther than a nice truck and it's hard to find truck like this one anymore. Headlights don't work scratches down to metal paint so thin you can see the primer. I knew about 2 dents and 1 scratch found about 10 more dents. Interior panels broken or not even installed correct. The hood will not go all the way up due to a shock being bent and the hood will not stay up at all. Only had about 30 mins to look at it and that's what I've found so far. Called Ron to say this isn't the truck he described to me and his response was I told you about what I saw I didn't lie to you, you own it now I'm not giving you any money back or taking the truck back. I can't make it a new truck you too picky it's a nice for a 13 year truck. I'd never give this guy a dollar. He couldn't care less that he sold me a pile that'll take a lot of work to even get it to pass nc inspection much less the truck I was told I was getting. Buyers beware don't buy anything from here they will take advantage of you every chance they can. read more

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I found the type of car that my wife and I were looking for, and after getting info from employee named Ron and agreeing on a price assuming the car was "as advertised" I paid for a flight from our home near Pittsburgh, to Chicago then to Springfield Illinois. They knew that I was bringing a check and planning to take the car. They did get me from the Springfield airport and drove me to the dealer. After traveling, I arrived to a car that hadn't been cleaned what looked like ever, filthy ashtray and floors. It appeared valve cover gasket was leaking and oil was dirty and appeared 1 quart low. The pics on the internet showed a headlight out which I brought to his attention over the phone prior to traveling. When testing the headlights once there, it was replaced with a 95% worn out xenon light. The headlights are hundreds of dollars each. Other items that were pointed out over the phone were also present. I asked to be able to put it in the air to check for other leaks however Ron, that's Ron knew of nowhere to do that. Here comes the clincher. While looking at the filthy wheels, I NOTICED THE TIRES WERE DRY ROTTED! AS IN, DON'T DRIVE ON THEM! LET ALONE 75 MPH BACK HOME 600 MILES!!! BUT NOT TO WORRY, THERE WAS APPROXIMATELY 1/32 OF A BRAKE PAD BEHIND IT.!!! SO, AFTER THE DRY ROTTED TIRES FELL OFF, I COULDN'T STOP!! IF STOPPED IN PENNSYLVANIA THEY WOULD HAVE THE CAR PARKED UNTIL REPAIRED. HERE'S THE NEXT CLINCHER. AFTER TRAVELING 600 MILES, I DECLINED TO PURCHASE. THIS CLASSY ESTABLISHMENT DID NOT EVEN OFFER A RIDE B A C K TO THE AIRPORT!!!!!! RON, THAT'S RON, WAS MUTE. UBER DID. ANOTHER AIRFARE AND 15 HRS LATER WITH DELAYS, I ARRIVED HOME. 2:02AM. THIS IS MY EXPERIENCE. It would be hilarious if it wasn't true. PS... I did request my airfare returned based on the car not being drivable, literally. FAINES declined stating....NOBODY ASKED ME TO TRAVEL THERE. I guess I was supposed to purchase the car "sight unseen". STAY CLASSY, RON! THAT'S RON AND FAINES. THIS STORY HAS CONTINUED, STARTING WITH HAVING CONTACTED THE ILLINOIS STATE ATTORNEY GENERAL. read more

Found a truck we were wanting to look at that was at this dealership. As we live 2 hours from the dealership, we wanted to make sure we knew everything possibly wrong with the vehicle before we traveled. Good thing was the salesman we dealt with on the phone went through the truck and sent us pictures of even the smallest dings and problems. So we made the 2 hour drive with the thoughts that were probably gonna buy this truck as long as everything checks out. Seemingly nice salesman (Ron I think was his name) we had been dealing with on the phone met us, looked over the truck, and took it for a test drive. Truck seemed exactly as advertised other than straight pipe exhaust, which we were worried would not pass inspections in MO, where we live. Asked for couple hundred off asking price and was told probably not by salesman due to multiple price drops on the truck. Ok, that's fine....except truck had only recently been priced dropped once! Mentioned that to salesman kinda jokingly calling him out and he seemed surprised we caught his lie. So ended up we made a deal and shook hands in agreement that salesman would fill up fuel tank (as tank was below 1/4 tank) and we'd buy the truck as is. As we're in a different office filling out papers, salesman came in and told us happily he filled the tank just a little below 3/4 tank. When we asked why not fill it all the way like he agreed to do his response was he didn't want to overpay the prepay fuel pump and he couldn't go back into gas station to get change. Ended up, after having to complain about the only thing he agreed upon doing for us and with some hesitation he went back to the station to fill the tank all the way. Overall, did not like the salesman at all and would not recommend him. Seemed very sneaky trying to lie and get by with less than agreed upon. Only reason giving two stars is the financial guy we dealt with. He was super nice, very straight forward, and extremely helpful when trying to explain everything. read more