My 6 yr old had a difficult time with sealants. He was gagging and couldn't complete the…read moreappointment without tears. Dr. Crowell was visibly irritated and frustrated with my son. I did not like her demeanor and I chose not to go back based on how she treated my son.

Have to repost since yelp took down my first review.... My…read moredaughter went here for years with no incident for routine cleanings. I generally give medical offices the benefit of the doubt, but this year we were handled very unprofessionally at every appointment we attended. The practice itself is very nice and clean. The staff is generally friendly. At a routine appointment I was alerted that they had found an extra tooth on my daughter's routine x-ray. I trusted their recommendation as to next steps; see the resident orthodontist for a consult. We scheduled the consult for the following week. The only thing I needed from any doctor at this practice, was an opinion of whether the extra tooth needed to be surgically removed. Remember this. At the orthodontist visit, they initially did not seem to review her records or know why she was there and immediately started talking about braces (even the receptionist said the phrase "First Braces Appointment" we checked in over the phone). Sometimes days are busy and our consult was a little out of norm for what the orthodontist generally sees, so I didn't think much of it. But the tech nor doctor knew about the extra tooth until I put the brakes on the braces talk and specifically brought it up. They pulled up the radiograph and essentially said "we'll have to schedule a panoramic which is great because she'll need that for braces too"... and immediately went super hard into selling braces and performing an oral exam on my daughter to show me all the spots braces will fix. Braces are on my horizon, but they were not my concern for that appointment. After the non-assessment, the tech made it a point to tell me that my "insurance is great" and "where does your husband work?" not realizing that it is my own insurance from my engineering job. I brushed it off and they told me that my insurance would probably pay for the panoramics and a good chunk of the braces my daughter seemed to so urgently need. I was then ushered to the receptionists where I scheduled our panoramic radiographs. I was sent home with a flyer saying that we were enrolled in the "First step towards braces!$!$!" Still, we came back the next week for the panoramic. I called from the parking lot to check in and they asked what we were there for (after not initially seeing my daughter's name on the schedule). I responded "[Daughter's name] is here for imaging" (because they specifically told me Thursdays are for imaging...their own words). The receptionist said "Ma'am, you know this is a dental office right?" Anyways, of course the images couldn't be assessed remotely (I just needed a professional opinion on whether the extra tooth needed to be surgically removed)...I'd need to schedule another orthodontist consult for that! At this point I put the breaks on everything. I had now taken time out of my work schedule 3 weeks in a row to take my daughter to their practice. Nothing was ever communicated clearly. No one answered why we needed another in-person orthodontist consult. Today I received a $215 bill for those x-rays. Guess my "husband's insurance" isn't so good after all. I don't recommend this practice anymore. It's family friendly, but they don't seem to respect client time at all, considering the fact that I am still left answer-less after they've seemingly squeezed enough money out of my dental insurance.

just tried to schedule an appointment for my 10yo and was told since he hadn't been seen at their…read morefacility in two years that he would be considered a new patient and that unfortunately they only accep new patients age 6yo and under. well then I tried to schedule an appointment for my 4yo since she's under 6 and was told since she's an new patient she would need to have a referral from another dental office to be seen here. what in the ghetto is going on with this place!!!!

I have two children that recently "graduated" from KidSmile to an adult dentist and it was actually…read morea sad moment! The dentists and staff at KidSmile were always so kind and accommodating to my children! My children were patients at KidSmile their entire childhood and the care that KidSmile provided was above and beyond in every capacity. One of my children had a serious dental issue and it was handled by Dr. Barb immediately and with great care and understanding. I would HIGHLY recommend this practice for your children. Our experience was wonderful.

First time visit as I had an emergency appointment. Professional & personable office staff. Dr…read morePardhan was very thorough & explained my options in detail. Highly recommend!

I was searching for a dentist for about 4-5 years after mine retired. I found iSmile dental and I…read morewill never go anywhere else again! The dr and staff are so friendly and very informative. I trust their practice and would recommend it 100%!

Terrible customer service, especially that so called manager Amber. She acts like she's above…read moreeveryone just because she's a manager. News flash, even if you own the place, you still need to treat people with respect. For only $25, you decided to show attitude instead of professionalism? Ridiculous. When there was a storm in your area and you canceled and rescheduled, we didn't charge you anything. But now that we can't make it to an appointment you rescheduled, suddenly there's a fee? Total hypocrisy. And to make it worse, they don't even give a courtesy reminder before your appointment. Instead, they call you after saying you're late. What kind of service is that? This place needs serious customer service training, starting with Amber

My daughter had an appointment on October 15 at 4:15 p.m. after school, but it was rescheduled. I…read morereceived an email stating that it's now on October 20 at 3:45 p.m. However, my daughter is still in school until 3:30, so the new time doesn't work for us. They want to charge us $25, which is very disappointing.

One of my friends suggested Walter Below DMD to me and I am so happy I found this dentist and his…read moreawesome staff. I needed a long overdue cleaning and examination . It's truly a pleasure to go to the dentist here. I've never met such a capable and great attitude crew of dental professionals . The office has a great view ,awesome building ,location and comfortable dentist chair. I am indeed lucky to have this dentist. They are truly an asset for everyone. 5 star all the way.

Local business shout it! The dental office of Dr. Walter Below in Westlake is amazing…read more We have been going to see Dr. Below as a family dentist for 12 plus years. My boys who are , 11 and 14 have no fear of dentists because of Dr. Below's "no pain and gentle" approach. He is office is state of the art and like something out of a Sci Fi novel.

Dr. Rocky is my grandson's dentist. He is autistic and is hyper active. Dr. and his staff have…read morebeen patient and so kind with him and never pushed him. If you have a child with disabilities, Dr. Rocky and his staff are the best!

Dr. Ray has been my son's dentist since shortly after he was diagnosed as having Autism Spectrum…read moreDisorder when he was 15. It is so nice to have a dentist and staff who recognize my son's issues and manage to treat him without upsetting him. He's no longer scared to go to the dentist, and strangely enough, seems to look forward to it! Everyone in this office is wonderful. I am so glad I found them!

I make an appointment and only a few days before they tell me that they will no longer accept my…read moreinsurance. I took a day off of work for this appointment. They want me To pay nearly $800 with insurance it would be about half of this. They claim they sent me a letter about the insurance in which I Never received. I would have stopped going here if this was the case. Unethical business practices

Just left the beautiful cozy office on Detroit Rd in Westlake and I'm so happy with the service…read more Teeth cleaned thoroughly by hygienist Loxie and I met dentist Dr. Dillon who has a soft touch and a wonderful bedside manner. The only thing missing is music! Lol!

The staff here is extremely friendly. The office is very clean. I would definitely recommend this…read moredental office for those who are uncomfortable visiting the dentist.

I am so happy I found this dentist! I called for help from a toothache after work and they got me…read morein the next morning! They were kind, friendly and...painless. I am going back for a full check up next week. Thank you very much for being so nice to me!