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    Thomas Herberger, DDS - Custom Orthodontics

    5.0 (1 review)
    Closed 12:30 pm - 7:00 PM
    Updated over 3 months ago

    Services - Thomas Herberger, DDS - Custom Orthodontics

    Orthodontics

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    9 years ago

    These guys are great to work with for payments. The work done by Dr. Herberger is exceptional. The receptionist is so flexible and kind!

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    Carolyn B Crowell, DMD - Carolyn B. Crowell, DMD, & Associates

    Carolyn B Crowell, DMD

    3.2(9 reviews)
    3.3 mi

    My 6 yr old had a difficult time with sealants. He was gagging and couldn't complete the…read moreappointment without tears. Dr. Crowell was visibly irritated and frustrated with my son. I did not like her demeanor and I chose not to go back based on how she treated my son.

    Have to repost since yelp took down my first review.... My…read moredaughter went here for years with no incident for routine cleanings. I generally give medical offices the benefit of the doubt, but this year we were handled very unprofessionally at every appointment we attended. The practice itself is very nice and clean. The staff is generally friendly. At a routine appointment I was alerted that they had found an extra tooth on my daughter's routine x-ray. I trusted their recommendation as to next steps; see the resident orthodontist for a consult. We scheduled the consult for the following week. The only thing I needed from any doctor at this practice, was an opinion of whether the extra tooth needed to be surgically removed. Remember this. At the orthodontist visit, they initially did not seem to review her records or know why she was there and immediately started talking about braces (even the receptionist said the phrase "First Braces Appointment" we checked in over the phone). Sometimes days are busy and our consult was a little out of norm for what the orthodontist generally sees, so I didn't think much of it. But the tech nor doctor knew about the extra tooth until I put the brakes on the braces talk and specifically brought it up. They pulled up the radiograph and essentially said "we'll have to schedule a panoramic which is great because she'll need that for braces too"... and immediately went super hard into selling braces and performing an oral exam on my daughter to show me all the spots braces will fix. Braces are on my horizon, but they were not my concern for that appointment. After the non-assessment, the tech made it a point to tell me that my "insurance is great" and "where does your husband work?" not realizing that it is my own insurance from my engineering job. I brushed it off and they told me that my insurance would probably pay for the panoramics and a good chunk of the braces my daughter seemed to so urgently need. I was then ushered to the receptionists where I scheduled our panoramic radiographs. I was sent home with a flyer saying that we were enrolled in the "First step towards braces!$!$!" Still, we came back the next week for the panoramic. I called from the parking lot to check in and they asked what we were there for (after not initially seeing my daughter's name on the schedule). I responded "[Daughter's name] is here for imaging" (because they specifically told me Thursdays are for imaging...their own words). The receptionist said "Ma'am, you know this is a dental office right?" Anyways, of course the images couldn't be assessed remotely (I just needed a professional opinion on whether the extra tooth needed to be surgically removed)...I'd need to schedule another orthodontist consult for that! At this point I put the breaks on everything. I had now taken time out of my work schedule 3 weeks in a row to take my daughter to their practice. Nothing was ever communicated clearly. No one answered why we needed another in-person orthodontist consult. Today I received a $215 bill for those x-rays. Guess my "husband's insurance" isn't so good after all. I don't recommend this practice anymore. It's family friendly, but they don't seem to respect client time at all, considering the fact that I am still left answer-less after they've seemingly squeezed enough money out of my dental insurance.

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    Carolyn B Crowell, DMD - Carolyn B. Crowell, DMD, & Associates

    Carolyn B. Crowell, DMD, & Associates

    Carolyn B Crowell, DMD - Carolyn B. Crowell, DMD, & Associates

    Carolyn B. Crowell, DMD, & Associates

    Carolyn B Crowell, DMD - Carolyn B. Crowell, DMD, & Associates

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    Carolyn B. Crowell, DMD, & Associates

    Thomas Herberger, DDS - Custom Orthodontics - orthodontists - Updated May 2026

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