We had been buying Pendleton products at the Old Faithful gift shops, such as the bison coaster…read morerugs, and thought the products were of high quality and cute. We wanted to buy a set of Indian art inspired coffee mugs and T-shirts, so we were really excited to find this big Pendleton store in town. But this store was not welcoming. There were only one staff at this large but narrow store. This staff was an old white woman, wearing a whitish cowboy hat on this day. We crossed her twice, closely, when we entered and exited the store. The store has very narrow walkways, she looked at us with unfriendly face as to say; what the hell are you doing here. No greetings or a smile, just mean stares! The second time when we cross her again on the way out, she looked at us with side eyes again, seems annoyed. This was unfortunate and abnormal, as we have been to many other stores in town. Everyone was friendly, greeted us and tried to help. Do not go here unless you want to be treated with a bad attitude. Management, if you care, we were at this store on Aug 30, 2024, around 10:30am.

Just stepped into Pendleton to purchase a Grand Teton limited blanket…read more Left with nothing but a bad feeling based on my interaction with a retail male clerk. Unhelpful Judgemental Unkind He mumbled an unnecessary remark under his breath and looked shocked when I looked back and stared at him so he knew I was not intimidated by his words. Very odd and unnecessary interaction in a retail environment He is a surprise to me as this store has always hired kind, knowledgeable retail clerks and managers. Owners, Let me know when he is gone so I can resume my Pendleton shopping.

This is a very cute store and I understand why there is so much buzz about this place on the…read moreinternet. There is a huge selection of fun stuff that if I had more room in my carry on, I might have went hog wild. What didn't help was that I came here in November so there were Christmas things for sale already and I love good Christmas decorations. The store is also fairly large so you can roam and take a look at a lot of different things. There are also quite a few entrances/exits, which seemed odd for shoplifting reasons but I appreciated being able to walk out onto a different side of the street. I will say that stuff was super pricey in here, but if it is mostly hand made by artists, I understand. I also live in an overpriced tourist city, so I understand the mark up. I will say that I thought the staff was a bit aloof. Like they didn't care to answer any questions or make any conversation, or even say hello. That was fine. I like being left alone when I shop anyway. Aloof is fine but rudeness isn't. When we left one of the employees was super rude and slammed the door on us (someone else had left it open and she thought it was us so she said something and slammed the door) so that left a bad taste in my mouth but I will say this store is still pretty cute and I'd come back.

Unfortunately I ordered these earrings that came broken during the delivery. I emailed them twice…read morefor replacement and till this day, I never received a reply or response. This was the second time I've ordered from here and would have continued but weird that I never got a response.

A lady at the checkout was super helpful and knowledgeable in answering my boot questions.read more

We went here just for fun to look around. We were ready to leave and when we walked out the alarm…read morewent off. (I'm assuming from our hotel card, or our tags from the art museum that we're still in my wife's purse)? We walked back in and joked saying we didn't take anything and the staff were really rude and said, "I didn't say you did, just have a good Sunday" I would not recommend, very rude staff.

Cannot go to Jackson Hole without stopping in Pendleton! The blankets are fabulous and they now…read morehave dog beds that you can match w/ your blanket. Dusty was so helpful for helping me decide which one to get.

A cute little spot with the ONLY shirts I liked but a bit pricey. I found some cool cheap stickers…read moreand the best socks! The lady at the register was super sweet. Will come back here first, next time!

The guy working there was very kind and experienced and their prices are very reasonable and the…read moreflies are very high quality I really recommend this store.

We are from South Florida and sought expert advice on the correct footwear for my husband to wear…read moreto summit the Grand. The sales person seemed very knowledgeable but steered us in the completely wrong direction and we wasted $286 because my husband did not save the receipt. I do not recommend the staff for expert advice.

VERY POSITIVE EXPERIENCE!!!…read more Although Orvis is a corporate entity, they seem to excel at attracting local talent with superior customer service skills. This is certainly the case with Andrea. She took the time to do a knowledge transfer regarding the nearby waters and walked me through selecting flies whilst patiently answering my questions regarding techniques. An unfortunate event abruptly ended my trip and I left Wyoming having never wetted the line. Andrea's professionalism was a bright spot in my visit and I'll be sure to return to this Orvis when I get back to Jackson.

Andrea and Casey are the best!! They switched a reel from left to right, replaced a broken tip and…read moregave us some real good local knowledge!! Go see them!!!

This store seems to be run by high school kids or just out of high school with zero training. The…read moreemployees and managers, I feel have zero education on retail sales /marketing of customer relations and have this cavalier attitude that they are above the clients and are able to make false accusations make up lies and portray their lack of experience and being unknowledgeable about the product and huge lack of experience! Now the clothes are cool and well made but the core managers know absolutely nothing and I would bet they lack in commerce education on Marketing,Retail Sales and my experience and evidence is because they have a 2 star rating on Yelp and a 3 star rating on google reviews and that is a fact of under achieving the goals of running a 5 star successful biz The culture in the company sucks and they need to hear it. They also have 14 more 1star reviews below that are unpublished that says exactly the same experiences I have had myself If the 14 reviews below were published and included into the total rating they would have less then 1stat rating The place really has less then 1star rating in my book if we took i to Consideration the 14 one star reviews unpublished that are legitimate So with that being said we have so many 4 star and 5 star ratings of reputable high quality ski wear shops here jackson hole with terrific brands there is no need to waste your money on 1500 dollar ski outfits here from this ungrateful inexperienced company I want everyone to know I wasted over 10 k in this store and had to argue with them to stand behind a 650 dollar ski jacket I just bought with a flimsy skimpy thin plastic zipper that's isn't a high quality zipper that can stand up to heavy wear and argue with a child that insulted me and the staff stuck up for her laughing about the issue at hand like it's a joke then proceeded to lie about my behavior when I was legitimately correct By the way I rushed to handle this issue with them and they knew I was about to arrive in 5 mins and they closed the store down early to avoid me and that was even more provocative and immature of a professional quality staff after spending over 10 k in their store The owner Mr Sullivan should recognize the short falls of his staff and make the proper adjustments Andrew Swersky I hope Yelp doesn't burry this review with the rest of the unpublished 1 star reviews below You possibly can't sit there and explain away so many one star reviews and walk away as a credible reputable ski wear shop as if we are all wrong and defend your poor rating like everyone else lis ultimately wrong and come up with excuses to back and support the unprofessional disrespectful attitudes by your unhelpful disrespectful employees and grow your biz ! We have so many ski shops packed and busy that are reputable and staffed with highly professional knowledgeable experienced staff that are grateful to go out of their way to be helpful when we spend thousands on this gear ! No need to waste your time here when we have Teton Sports and so many others with way better of a selection and grateful polite staff and they all have 4-5 star ratings not like Stio with its super poor ratings and poor reviews! It's just unexceptionable and tine to stop defending this negative culture that exists in the shop with this brand here and pretend it's the clients and the staff is doing great work cause it's failed and continues to fail the owner ! And the employees could care less if this company doesn't ever rise to its true capabilities They need to start completely over with a new management core including this crazy lady from HR that's crosses over to handle customer relations and treats the clients as employees that need to be Disciplined by her The staff acts like a high school. Frat house that no one can ever let them know that the store and the staff has let them down with out them becoming bindi and in a state of denial and contestant defense so they never have to admit that the sales team and the manager and the culture of this group is hugely flawed. ! Don't just believe this review, go ahead and read many more one star reviews below and on other media sites and hear similar experiences from ex clients

I made an error with an on line order. I inadvertently entered the wrong shipping address. When I…read morerealized that I made a mistake, I emailed customer service. Stio's customer service department said that the item had shipped, but they bent over backwards to correct a problem that I caused to the point of issuing me a refund. Great communication, outstanding service.