VERY POSITIVE EXPERIENCE!!! Although Orvis is a corporate entity, they seem to excel at attracting local talent with superior customer service skills. This is certainly the case with Andrea. She took the time to do a knowledge transfer regarding the nearby waters and walked me through selecting flies whilst patiently answering my questions regarding techniques. An unfortunate event abruptly ended my trip and I left Wyoming having never wetted the line. Andrea's professionalism was a bright spot in my visit and I'll be sure to return to this Orvis when I get back to Jackson. read more

Andrea and Casey are the best!! They switched a reel from left to right, replaced a broken tip and gave us some real good local knowledge!! Go see them!!! read more

Orvis - Jackson Hole - Women's Clothing Near Me - Jackson, Wyoming

Went into this store for fishing licenses. A breath of fresh air after getting awful service at Grand Teton Fly shop. The employees at Orvis were extremely helpful and friendly. We got great info on the area, and picked up some useful gear as well. Thanks guys! read more

My kind of place! These guys were so helpful that I bought a new rod! Will be back! Wish there was an Orvis store in every town. read more

Abel is amazing!! My husband and I were doing a winter fly fishing trip in January. Unfortunately, I fell while hiking out of a spot and broke the tip off of my vintage Orvis and tore my rotator cuff. When we arrived at Jackson we went into Orvis and were beyond impressed with the help Abel offered. He understood my silly sentimental attachment to the rod and sent it out for me. He gave us great advice on where to fish and eat. A few weeks later I received a replacement rod in the mail, mine could not be repaired but the replacement is fabulous. If you're in Jackson stop by and see Abel. He's knowledgeable, kind, and a genuinely good person. read more

Skip this Orvis all together if you can help it. The high prices at Orvis are tolerated because of the quality of products AND superior customer service. You can get one without the other at pretty much any store. I went in to exchange a broken umbrella with a lifetime warranty. Orvis is famous for their unmatched return policy and making defective purchases right. Right away they had to call in a manager for this (bad start) and the very first thing he said to me was, "you have a receipt?" Really? Keeping a receipt for an umbrella? When I told him no, he automatically said there was nothing he could do. I had to ask him to even look me up. When he did, he said I haven't made any purchases in a while, without even checking for the umbrella... So? The umbrella has a lifetime warranty... Then he said "he had no way to know if I even bought it at that store." Really?? First off, why in the world should it matter to a manager which location I bought it in?? Second off, it says Orvis all over it! Lol! Some manager! He wasn't willing to work with or even listen to me at all. He acted put out that I was even asking for his help. Not at all polite or friendly. I worked at Orvis for years and we always bent over backwards for returns and defective products. I once exchanged a 5 year old shirt at the managers request because the collar was fading. That's The kind of experience you'd expect from a place like Orvis! At least you used to. Sure gave a lot of fuss about exchanging a $30 umbrella with a warranty and still didn't do it. Is Orvis really struggling that much?...so I went next door to T. J. MAXX and returned some sheets I had just as long, with no receipt, and they politely gave me a store refund for the full price! Lol, Orvis should be fully EMBARRASSED for being totally showed up by T. J. MAXX customer service! Why bother paying a manager salary to someone that deals with a situation like that? Anyone at all could've done that! He needs to be demoted to an associate and have someone that cares about their job and their store's reputation take over. Surprising high amount of low ratings for an Orvis.. says a lot. Maybe I'll try the next one I find. I'll probably stop shopping there though after this. Maybe Orvis is still of great repute elsewhere, but don't expect that here. You and your money are nothing more than an annoyance here. If they're looking for stores to close post COVID, they should really take a second look at this one. Find a different tackle store or wait till can find the next Orvis. Not worth the hassle or experience for the high prices! Update: I chatted with Orvis customer service online and I'm being sent a new product! It was very easy, Lol, it was obviously just a bad manager doing a poor job. read more

We ran into a gentleman working there that actually is in charge of the phoenix orvis. Small world! We were helped with the flies and which ones to buy for Wyoming. We were shocked with the big ones they suggested. They were so right, all the ones they suggested we got fish on. Fly fishing is definitely an expensive sport, but it is a lot of fun. The people that work here know all the hot spots and will share that information with you. read more

What a turn round! These guys have got it going on once again. Congratulations on the turn around, friendly helpful and the customer matters again. It had been a three year disaster and they are back on their game, kudos! read more

Terrible Customer Service. Waited around as several employees talked and gossiped as they played with their "little steamer". Asked for help, they said,"they would be with me in a moment" and went back to talking and laughing. I went to the front and waited and waited as the "mustached cashier" also ignored me as he talked to a local. By the time one of the "steamer squad" showed up, my wife had already walked out frustrated with the the poor service. I was probably in there for 10 minutes before anyone came to help me with a local fly selection. At this point while I was picking flies the "mustached cashier" shows up with two locals and begins reaching all in front of me choosing flies for them as if I was invisible. Ended up walking out, buying a Yeti from ACE HARDWARE next door and hitting another fly shop. read more

Very helpful! Provided 3 days a great Intel. If you need to know where to fly fish stop in at the shop that are awesome! Have any and everything u will need! read more

Way overpriced Map for the Snake River. We were going to do some Fly Fishing while we were out there and this map was 10.00 and it was CRAP. It probably cost Orvis a nickel.. It is more about Orvis, the staff seemed friendly and admitted it was a bit ridiculous as well! read more

Orvis outdoor outfitters is a wonderful store. Filled with welcoming people with smiling faces and a precious dog. They not only help you with finding what you need but wrap your gifts warm heartedly. I would recommend this store to you any day...5 stars read more

I've never received such terrible customer service before. I spent the morning of July 13th fishing in the Gros Ventre Wilderness. I broke my reel and wanted to surprise my wife with a fly fishing set up of her own. I was ready to drop all my cash in this store. On the drive over, we were listening to the Orris fly fishing podcast, you know, being huge fishing nerds. So we get to the store around 11am and sure we are a little dirty. We've been fishing and camping for a few days. You would think that the folks at the Orris store would understand this. Nope. They wouldn't even look at us. Three different employees walked past us multiple times never once asking us if we needed help. They also ignored a younger couple that left the store looking a little disappointed. To the lame employees credit, I guess I would be a little jaded if I was stuck selling clothes all day instead of outside fishing. I'm a Wetfly man now and will not buy anything that says Orvis on it. read more

Good selection of men's clothing and excellent customer service. I am a fan of Orvis Men's Wear. If they don't have what you want in stock, they go out of their way to help you get it throught their catalogue store. read more

Abel and Brian rocked it. Good customer service. Good advice. Didn't sell me on anything just helpful in many ways. Campsite location. New fly rod (I broke mine) fishing spots. I was pleased read more

In and out and set to fish in 10 mins. Great customer service. Will go back for sure.

Friendly service and high quality gear so no complaints in these departments. The only drawback is the selection. This small store wasn't nearly stocked enough as it should be. You would think for such a big fishing destination like Jackson Hole they would have a larger store full of fishing and outdoor gear. It's pretty small and unstocked. read more

TERRIBLE CUSTOMER SERVICE. I was so excited to go into an Orvis store. We order so much out of the catalog and was excited about seeing a store! I went in and there were two guys working... or I say working. No hello, no nothing which was ok, just sort of a weird first impression. I was going to purchase about $340 worth of clothes and such and when I went to the register, one of the guys was on the phone which was OK, but no eye contact or no like a gesture of please wait a minute and the other guy looked at me but just kept doing whatever he was doing... paperwork or something perhaps. No acknowledgment, no nothing. I stood there for no joke... 7 minutes and nothing. So I calmly just put every item back which took a little bit and while I was going out the door, the one guy got off the phone and if he would have looked at me and acknowledge me, said oops or something... really I am a nice person!! I would have gotten everything... but nothing... absolutely nothing... I will never buy anything from Orvis again. There are other outfitters with comparable things who will get my business and all of my family's business... which actually totals several thousand dollars a year. Too much completion now a days to have pathetic customer service like that. read more

just stopped in for a license & some suggestions. abel was professional, friendly, & knowleadgeable. i followed his advice as to fishing location it was spot on & i had a great day on the snake river. next time in jackson hole i'll be sure to stop by & stock up on info & flies. read more