Great customer service. Small but nice selection of hiking shoes. Nice store overall.read more

I needed some shoes and this place was recommended by a different store that didn't have the…read moreselection I was looking for. Luckily, for me, I didn't have to shop any more after this because JD High Country Outfitters had a large selection of women's shoes and I found two pairs I actually liked a lot. I thought the pricing was fair for the area and the high end nature of the shoes. I bought a pair of Sorrel waterproof sneakers for $120. They were marked up about $35 more than Sorrel's website which is about normal for retailers like this. The only real problem I had was with the service here. I tried my best to not get mad but I was fuming by the end of this experience. I'll try to give them some grace and say that maybe I wasn't forward enough in pushing other people out of the way to get them to bring me shoes from downstairs but a place with great customer service wouldn't need that. I also can say well, they were young men, who didn't seem to care about their jobs but again, why work here if you don't want to help people.

Great service! Team was helpful and gave us great advice for renting the bikes and riding to Teton…read morevillage.

Had a great experience here last week. Dave was super helpful getting my family outfitted with…read morebikes. He went out of his way to ensure we were comfortable and gave us tips on our journey. Great service!

I walked in the store and was immediately greeted by a very pleasant man who asked if he could…read morehelp. That opened up the conversation so that I could ask him for help with finding a place to camp that night. He spent plenty of time showing me the maps and even writing down suggestions that fit my criteria. He provided great guidance on pros and cons of the area. My Ds looked around at the clothing but decided to wait before buying anything. It was a little more expensive than he expected. I really appreciated the kindness and help offered.

This store has good selection of jackets and other mountaineering gear. The second floor has a…read moresmaller area compared to the first. Two sales persons in the store were available to help. Prices can still be higher (since it's in Jackson Hole) than stores in other cities; nevertheless, some items are on sale.

Jackson Hole Sports helped make my most recent ski vacation to Wyoming a memorable one. I'm…read morerelatively new to the sport but knew from a past trip that rentals were not the way to go if I wanted to enjoy my week of skiing. The team here was able to squeeze me in last minute for a bootfitting (I had an appointment earlier at another store in Teton Village who told me they didn't have the brands that would fit my feet). And after about 1 hour of heating the boot and molding it to accommodate my navicular, Will had set me up with an awesome pair of Salomon BOA ski boots that are arguably the best-fitting shoes I own. What a delight these boots were on the slopes last week: Zero foot pain. Will even made great sock recommendations that ensured dryness and comfort. I couldn't be happier with my new ski boots, and it was all thanks to Will. Next, I needed new ski goggles, and Ali at the front was incredibly helpful and knowledgable. She recognized that a low bridge fit might be more suitable for my face. Ali definitely came through, and these made a huge difference last week with the snow storms, as the ability to easily swap out lenses magnetically on my Smith goggles ensured the best visibility. I was so impressed with the team here at JHS and made a few more trips back to the shop throughout my week in Jackson Hole. Everyone there was incredibly professional providing great service, and the store stocks the best brands and the quality of their goods was world-class.

Very cool area with tons to do. Tandem Parasailing was on our list and was totally worth it. The…read moretetons are some of the most scenic mountains in the US and this was an amazing way to view them.

Well, they've been around forever. They got amazing gear and they always do great Collabs with…read moreiconic cultural artists

I love this place! It's got some of the coolest mountain bike garb in Jackson Hole. Sick…read moresweatshirts and tees, everyone is super nice.

It seems like every time I come here all they wanna do is sell me a membership. they speak about…read morethe wonderful guarantee you get with all your purchases, but you get that anyhow. If you say no, then they ask you if you have a friend that has a membership.

Staff were very helpful in helping me locate what I needed. Prices are slightly higher but not…read moreoutrageous for the quality you get. Will go back when I need more gear.

Great selection used gear (clothing, skis & boots, climbing, shoes & boots) at very reasonable…read moreprices. Like the idea of reusing something rather than buying new or throwing out perfectly good gear.

I'm a plus size newbie skier from out of town. I wanted to get a snow outfit for my trip without…read morebuying an entirely expensive new fit. PLUS I found it nearly impossible to find plus sized clothes anywhere. I'm SOOOO excited I stumbled upon this spot. They have a wide range of items from snow shoes to skis to kid's gear. It's small but mighty. & Omg their plus size options had me in tears because I had multiple options to choose from. I'm not sure if everything is pre-owned because some items still had its original tag on it. I found snow pants from $70-300, so you can find something in your price range. They have an accommodating fitting room as well & the employee was chill.

This store seems to be run by high school kids or just out of high school with zero training. The…read moreemployees and managers, I feel have zero education on retail sales /marketing of customer relations and have this cavalier attitude that they are above the clients and are able to make false accusations make up lies and portray their lack of experience and being unknowledgeable about the product and huge lack of experience! Now the clothes are cool and well made but the core managers know absolutely nothing and I would bet they lack in commerce education on Marketing,Retail Sales and my experience and evidence is because they have a 2 star rating on Yelp and a 3 star rating on google reviews and that is a fact of under achieving the goals of running a 5 star successful biz The culture in the company sucks and they need to hear it. They also have 14 more 1star reviews below that are unpublished that says exactly the same experiences I have had myself If the 14 reviews below were published and included into the total rating they would have less then 1stat rating The place really has less then 1star rating in my book if we took i to Consideration the 14 one star reviews unpublished that are legitimate So with that being said we have so many 4 star and 5 star ratings of reputable high quality ski wear shops here jackson hole with terrific brands there is no need to waste your money on 1500 dollar ski outfits here from this ungrateful inexperienced company I want everyone to know I wasted over 10 k in this store and had to argue with them to stand behind a 650 dollar ski jacket I just bought with a flimsy skimpy thin plastic zipper that's isn't a high quality zipper that can stand up to heavy wear and argue with a child that insulted me and the staff stuck up for her laughing about the issue at hand like it's a joke then proceeded to lie about my behavior when I was legitimately correct By the way I rushed to handle this issue with them and they knew I was about to arrive in 5 mins and they closed the store down early to avoid me and that was even more provocative and immature of a professional quality staff after spending over 10 k in their store The owner Mr Sullivan should recognize the short falls of his staff and make the proper adjustments Andrew Swersky I hope Yelp doesn't burry this review with the rest of the unpublished 1 star reviews below You possibly can't sit there and explain away so many one star reviews and walk away as a credible reputable ski wear shop as if we are all wrong and defend your poor rating like everyone else lis ultimately wrong and come up with excuses to back and support the unprofessional disrespectful attitudes by your unhelpful disrespectful employees and grow your biz ! We have so many ski shops packed and busy that are reputable and staffed with highly professional knowledgeable experienced staff that are grateful to go out of their way to be helpful when we spend thousands on this gear ! No need to waste your time here when we have Teton Sports and so many others with way better of a selection and grateful polite staff and they all have 4-5 star ratings not like Stio with its super poor ratings and poor reviews! It's just unexceptionable and tine to stop defending this negative culture that exists in the shop with this brand here and pretend it's the clients and the staff is doing great work cause it's failed and continues to fail the owner ! And the employees could care less if this company doesn't ever rise to its true capabilities They need to start completely over with a new management core including this crazy lady from HR that's crosses over to handle customer relations and treats the clients as employees that need to be Disciplined by her The staff acts like a high school. Frat house that no one can ever let them know that the store and the staff has let them down with out them becoming bindi and in a state of denial and contestant defense so they never have to admit that the sales team and the manager and the culture of this group is hugely flawed. ! Don't just believe this review, go ahead and read many more one star reviews below and on other media sites and hear similar experiences from ex clients

I made an error with an on line order. I inadvertently entered the wrong shipping address. When I…read morerealized that I made a mistake, I emailed customer service. Stio's customer service department said that the item had shipped, but they bent over backwards to correct a problem that I caused to the point of issuing me a refund. Great communication, outstanding service.

Great customer service! Workers were super helpful and polite. This is our first time fly fishing…read moreand we knew very little. He walked us around the shore and made several recommendations. Thank you!

VERY POSITIVE EXPERIENCE!!!…read more Although Orvis is a corporate entity, they seem to excel at attracting local talent with superior customer service skills. This is certainly the case with Andrea. She took the time to do a knowledge transfer regarding the nearby waters and walked me through selecting flies whilst patiently answering my questions regarding techniques. An unfortunate event abruptly ended my trip and I left Wyoming having never wetted the line. Andrea's professionalism was a bright spot in my visit and I'll be sure to return to this Orvis when I get back to Jackson.

Friendly, funny staff - Old school drug store with a little bit of everything. We were looking for…read morefishing items and found exactly what we needed.

One of the greatest small businesses I've seen in my travels. Helpful pharmacy staff and you can…read morebuy everything from camping/fishing gear to kids toys