This was the first place we went after our 20 year old fridge went out…read more Alex really was so knowledgable and we took our time looking and making our decision. We got our fridge delivered that night and our food didn't spoil. We were able to box up and put in the garage. I'm happy this happened in January so we could put our food out there in the garage. He showed us new, used, scratch and dent and we considered all of the options carefully. It was an easy place to shop and we will for sure go back when our next appliance dies. Thanks Alex! Carla & Mike (West Aurora)

Our experience here was great! The owners both personally went out of their way to make sure we got…read moreexactly what we were looking for. We got all of our appliances in our home updated at an awesome price! Highly recommend checking them out before you look for appliances somewhere else. Recommend 5/5

sales person was friendly and very helpful. Got the appliances that I needed and did not need to…read morekeep shopping. Delivery was great. I asked the delivery guys if they can put it in my dining room a few stairs up and they didn't mind. I really appreciate the effort they did. Thank you for that.

Benjamin Felch was awesome!…read more Very helpful and very knowledgeable Will definitely do business again! A+

This is my go-to place when an appliance in my apartments malfunctions. They charge $30 to come…read moretake a look, fix it if it is a small problem, or haul it away to their shop to refurb and sell in their shop. My tenant can then get another one off their shop floor, all nicely cleaned up - they deliver and install. Haven't had any problems with any appliances I have bought from them, they have a 3 month guarantee, which might seem low but most of what they sell was made when appliances were meant to last a generation. The cherry on the pie for me is that I get to avoid adding a repairable appliance to the landfill. Why 4 stars instead of 5 ? Limited shop hours make it hard to get to for working people.

Great service if your on a budget. You don't get the fancy store. This place is the Goodwill of…read moreappliances.

Anytime I go to this location the employees have been super friendly and helpful! Moved here…read morerecently and the girl at customer service has given some tips and tricks for handling Winter Weather here! We just recently went in and ordered a dryer and were pleasantly surprised with how helpful the lady helping us was. VERY informative and VERY knowledgeable in her stuff! We will always go to this location! It's also always clean! Value is same as any other Home Depot!

The young ladies working in the outdoor greenhouse teller are a sweet as can be. Helpful, they got…read morethe menfolk to load my bags of dirt! Thanks so much for helping me out.

If I could give a negative 5 stars I would. We "ordered" our appliances in July for delivery in…read moreOctober. This required a deposit. We were told that the appliances would be in their warehouse waiting for our instruction about the final delivery date. In early, we confirmed the delivery schedule. The DAY of the delivery, I was notified by email that my appliance was "back ordered". Huh? I ordered them in July! It turns out they lie about ordering them and having them in their warehouse. It turns out that, as a result, my kitchen project was severely delayed costing me thousands of dollars. They gave me $500 as "compensation" (on a $25,000 order) It they aren't crooks, they are liars. if they aren't liars, they are bad business people. In any case - STAY AWAY FROM PLASS!!!!!!! Wish I would have gone to ABT....

In 2011, purchased a new oven and stove from Plass. Also bought the "extended warranty" (thru…read more2016). Low and behold, the extended warranty is now worthless as Plass shut down all of their stores, and there is no parent company to honor the warranties for people. There seems to be some sister corporation based in St. Louis, but thus far, we have have to jump through hoops and it has been a tedious process even trying to get thru to this company between sending written letters and voice-mails in between the last two weeks of the Christmas and New Years holiday.. Our stove's "self-cleaning" feature hasn't worked in awhile, so it appears we are now stuck. Should we get through to this possible sister company and get resolve, we will be happy to not only update our review but provide information to anybody else this same situation may have happened to.. Real classy, Plass...

Zero stars. Do not shop here unless you can pay outright for your item. Their financing company…read more"American First Finance" is awful. I bought a stove in August for 800 (included tax, delivery, components, etc). Made all payments on time. I even made extra payments. Counted my payments and realized I had already paid 966 and it was still saying I wasn't done making payments. Called to find out why it is still saying I owed a thousand dollars. Argued with the customer service until I was blue in the face. They told me I had to pay 2300 dollars.. for my stove (price tag was 686). After arguing with them they said if I pay them 94 dollars it would close up my balance. So I ended up paying $1060 on a $686 stove. It felt like a shake down. I will NEVER go anywhere near that store again! None of their customer service people could tell me why or even verify the original purchase price. If I wanted to spend 2300 dollars on a stove, It would have been a heck of a lot nicer than the basic stove I got from this place.

Purchased 7 boxes of vinyl planks the arrival dates they told me were off by a week. The molding…read morepieces shipped a week after those. I called them to verify they were there at the store when I went to pick them up only five boxes were there. I went home called them a couple days later when they said the other box would ship, they said those boxes were there. I went there to pick them up and those boxes were not there. I had to go back a third time to finally get the boxes when I got there, they had no idea where the packages were and It took an hour for them to find them. They only use one installer for the floor. I had booked the installer they use and had to reschedule the installer for another date. I booked an appointment and on the morning of the appointment the flooring company they contract with canceled. So you're telling me they only have two guys for all of Home Depot to do flooring installs? Plus they couldn't reschedule me for the same day. The entire experience is horrible. Home Depot may offer some deals here and there and products here and there, but their service and their follow-through and customer service is horrendous. The GS flooring company I would not recommend but that's the only flooring company Home Depot uses. So unfortunately now you're stuck they've got your money and you have no recourse at this point. Customer Service has gone down the hill. No one cares about their jobs anymore. They fleece the American public in general. The American people get screwed over by corporations. Then they respond apologizing yada yada yada put some link below for you to fill out a Webform and you can't even click on it to enter any information. It's all a bunch of BS.

Do NOT buy anything here…read more I'll start with appliances..Do not buy appliances here. Why? A few reasons: (1) Sales associates who are clueless. Went in to ask about dishwashers, and specifically reliability. The older gentleman went into full mansplaining mode--but told me nothing. Exact quote: "You see here [he points to the star ratings]: This one has five stars, this one only four. You also want to look at how many review there are." Dude...I can check online reviews. I expect a sales associate to have more of a clue. So, I tried asking another way: "Which brand seems to get the most complaints?" His reply: "I have no idea, but if you look at the star ratings...." and he proceded to repeat what he just said about star ratings. SMH. Anyone who knows anything, knows that the star ratings are mostly fake--either posted by company PR folks or, competitors. (2) Three years ago I made the mistake of buying a washer/dryer from this place. Installation guys must take "clueless" lessons from the sales guy. Long story short: They installed the dryer, which immediately gave error codes. They said it was because I needed to have my vents cleaned. Showed him a receipt that showed my dryer vents had been professionally cleaned less than three weeks prior. He doubled down: clean your dryer vents. Giving him the benefit of the doubt, I decided to have a DIFFERENT vent cleaning company come out. The guy checked the vents, re-cleaned and, as he pulled the tube that connects the dryer vent to the outside, he pulled out a piece of paper and said, "This is what's causing the error codes: the installation instructions for the new dryer. I took pictures, had the vent buy sign a statement that the vents were perfectly clean, except for the instruction manual the installers left behind. They could have burned my house down!!!!! At first Home Depot denied it, but I kept on them and, finally, management relented and agreed their installers made a mistake, so they reimbursed me for the installation fee and the second dryer vent cleaning. Do not buy....anything in the store. Went in today (when I asked about dishwashers) and picked up a few items for around-the-house repairs. FIVE staff members were STANDING AROUND WATCHING EACH OTHER at the self-checkouts. If five idiots can stand around and just watch, why not have them--I don't know--do actual WORK? They should be paying CUSTOMERS for doing THEIR job of checking out. SO...what did I do about the dishwasher? What I should have done in the first place: went to a reputable locally-owned appliance store where the sales associate actually KNEW a lot about EACH brand of machine--repair rates, what typically goes wrong first with each brand, longevity of each brand, which ones get sent in most for repairs. THEY GOT MY BUSINESS...and will always get it. I won't set foot into a Home Depot ever again.

The rain Guage I purchased several years ago for $5.99 needed to be replaced. Today, April 6, 2025,…read morethe rain Guage is $19.98! It's just under $5.00 at Amazon. What is your problem Home Depot!?

Very bad service! I am a woman already over 45 years old and I have arthritis. I have been buying…read morecement packages there with them and I have bought almost a pallet in parts and in more than 4 times I have had to upload them to my truck because they do not send any employee to help me. Even if I have asked them alluda they do not do it!

We ordered a Samsung Dryer from Pacific Bath and Kitchen. Armando and Reuben were professional and…read moreamazingly efficient. We love our new dryer.

Bought a redbud this year and it looks like it will do fine next year. Super helpful with…read moreinstructions to keep it alive through the summer. They definitely bring a white glove experience, handling all the logistics, definitely worth it if you're looking to get a quality mature tree in the spring/summer.

We just had 10 trees planted in our backyard. The three men did an excellent job!!! They took…read moretheir time and double checked all trees for perfect fit!!! We highly recommend Wasco Nursery!! Thanks!!!!!!