I am beyond disappointed with my experience at Face2Face Spa. My mother got me a facial for my birthday, and she chose this place because she thought it was close to me and my work. I had never heard of this place before, but when I tried to call to make a reservation, their phone line didn't answer. I tried multiple times over several days and couldn't get ahold of anyone, so I ended up booking online.
They showed that they were open on New Year's Day, so I booked my appointment then since the other times available didn't work with my work schedule. Four days later, I got an email saying they canceled my appointment--no call or text to follow up. So, I tried calling again and still couldn't reach anyone. I ended up booking again online and got a text two hours before my appointment telling me it was canceled again, this time because the woman who was supposed to do my facial didn't have a ride to work. Then, in the same text, they said she had COVID. The way they texted, with no apology and no advance notice, made everything feel suspicious.
After being canceled on twice, I had to reschedule yet again. Then, they canceled on me a third time, claiming they didn't have power. I completely understand that things happen, but the lack of communication and how everything was handled was frustrating.
The location is hard to find--no clear signs, and I had to walk through grass and under trees just to find the door. Luckily, someone in the parking lot pointed me in the right direction.
Once inside, the lady at the front desk was rude and didn't even greet me properly. The person supposed to do my chemical peel was unclogging the toilet while I waited for my appointment, and I honestly had no idea if she washed her hands before performing the facial. The facial itself was fine, but I didn't experience any peeling from the chemical peel.
I left a tip and said goodbye, but the front desk lady didn't even acknowledge me. I will never return to this spa. This experience was a nightmare from start to finish. read more