I could only give 1 star for the receptionist. He was nice and was just trying to do his job, but the rest of my experience was horrible. I set up my appointment 2 days prior to make sure my insurance covered this facility as it was coming up as an in-network provider for Cigna. The person was robotic and sounded like she was at an out of the country call center with a lot of noise in the background. Not at all personable. Informed her that my insurance is in network with Cigna open access plus but my employer uses a 3rd party administrator. This was confusing her but then rushed through and said everything was good. I received a text to verify and I downloaded my insurance card and drivers license ahead of time. Once I arrived to my 8:20 appointment at 8am on 2/27/24, I noticed how filthy the door entrance was. Trash spilling out of a trash can, dirt along the doorway but even worse was the excessive amount of rat droppings all along the building and around the pillars at the doorway entrance. When I walked in, the lobby was packed with people which I was surprised since they just opened at 8am. There was a significant odor in the lobby that just hit you as you walked in with ceiling incandescent lights flashing continuously. Just as I described wasn't enough, when I checked in with the receptionist, they had my insurance information messed up and the receptionist said he couldn't figure out how to fix it. I was told, I can have someone look at it, but I needed to pay first what was coming up in their system. How can you charge someone out of pocket expenses without having the insurance information correct. I called my insurance representative, but Akumin staff didn't seem to care whether I was even there. I waited to tell the receptionist that I am going to cancel my appointment since no one there could care a less about helping me. First impressions go a long way and my experience never made it past the lobby. The excessive amount of rat droppings at the entrance alone is a health hazard to patients especially those who might be immunocompromised. I would hope leadership and management will read this review and not only have this facility cleaned appropriately but to improve on the processes the patients go through and ultimately improve the patient experience. Maybe a visit from OSHA or the health department might give some guidance. But at this point, I will not use this facility and will not recommend using Akumin. read more
