I loveeee this nail salon!! I get what I ask for every time and she cares about my nails being just…read morehow I like them. I can wear my gel manicure for three weeks without a single chip. Every single time! That's unheard of. Definitely best nail salon I've tried in Kirkland and I've lived here for my whole life!

I recently relocated from Scottsdale and have been searching for the perfect nail artist-and…read morefinding Michelle has been an absolute dream. With my work, I need to keep my nails short and in neutral tones, and she understood exactly what I was looking for right away. She's incredibly kind, efficient, and truly listens. I couldn't be happier with the result. Here's a pic of my nails after 1 week

I started coming here after my previous place closed unexpectedly. I wasn't happy to try and find a…read morenew place because my old place was "working" for me.... But I am so glad things turned out the way they did because the Wax and Lash Boutique is 1000% better! First off, I didn't know you could have your lashes done and have it not hurt. Second off, these lashes last way longer. Third - they just look better! Every time I leave I'm in love with the work and they always get me done within the timeframe. They are consistent and give me exactly what I want. The salon is very relaxing and everyone I've seen has been polite and amazing. Plus you can tell they take pride in hygiene and it just feels clean. The prices are great and they also always have fun goodies and product for purchase. This place is the best and I highly recommend- thank you for always doing an amazing job!

I was a loyal customer for years, regularly receiving services every two weeks. That ended because…read moreof how ownership handled its own billing mistake. My membership was set up for automatic billing. When my credit card expired, the business failed to bill me or notify me for six months. When they finally discovered the error, rather than taking responsibility, the owner blamed me and expected six months of charges to be repaid immediately or within two weeks. I was also told that if I didn't pay according to the owner's schedule, the employee providing my services wouldn't be paid. I later confirmed that wasn't true. I never disputed paying for services I received. The issue was the lack of accountability and how a longtime customer was treated because of the business's own accounting failure. I've also watched this business struggle to retain long-term employees over the years. After this experience, that is difficult to ignore. Businesses make mistakes. How ownership responds to them matters. This one cost them a loyal customer.

I've been here a few times and have always been happy with the experience…read more Sunday 10/02 I went in, I was late for my appointment but they still seated me and started on my nails within 10 minutes. Ivy was the nail tech that did my nails this time. I was extremely impressed with her work. She completely reshaped my nails perfectly and was extremely patient as I figured out a design. She took her time and Ivy got the shape and design that I wanted down perfectly. I was so happy when I left the salon.

Needed my lashes done desperately and also needed a new place to go....found this place by chance…read moreand am very much delighted with the outcome. My lashes are beautiful. Its a great location, easy parking and plenty of chairs to take you in. I haven't tried the mani/pedi's yet but I sure will soon. I walked in with zero appointment asked if they could do my lashes, the lovely woman said yes, I asked when she said now, if you want. Yes, i did want and I was so thankful. The chair/bed is very comfortable. I got volume lashes after she asked what i wanted and showed her some pics of me when I had them and they hadn't been a mess like when I walked in. I left super pleased and will be back for a fill and more. Thank you thank you thank you!

Spacious location that is very clean. Great place to get your nails and toes looking good…read more Friendly, experienced staff.

Daughter injured during pedicure and owner took no responsibility for it :(…read more My 5th grade daughter's cuticle got cut and infected. We incurred a doctor bill, she missed school and ballet class. My wife called to complain and they asked for proof versus offering an apology adding insult to injury. I decided to call and they treated it as "unsatisfactory service" rather than the alarming incident that it was. They offered to refund the specific pedicure service but shorted me the refund anyway. I expected an apology and some show of accountability and goodwill, but only got a lecture about them being a small business and that mistakes happen. WOW, how about making good on your mistake like a business owner who cares about their customer? We won't be back and we'll be sharing with our friends who will also be ex-customers. You continue to defend and explain from your obtuse perch... This was not simply an "unsatisfactory service." A child was injured, developed an infection, that elevated to a need for medical care (and yet you question why days later?), and missed school and ballet. Your restaurant analogy about credit for an unsatisfactory dish in our conversation misses the point. The equivalent is not an unsatisfactory dish--it is a dish causing food poisoning. Refunding that dish alone would not address the resulting harm or medical expense. Accountability is not explaining why you did enough; it is recognizing when your response fell short and making it right.

Great waxing service!!…read more Claire is amazing! She pays a lot of attention to detail and spends all the time nevessary to make sure it looks good and you like the results. I came to know this place through a Groupon coupon for a Brazilian wax. I have been coming here regularly since then. I liked the service so much that I decided to start getting my brows done here as well and they look great! Highly recommended!!

This was the most calm and peaceful lash lift I gotten! She's very gentle and my lashes look great!read more

Tammy does excellent work. She's personable, the salon is clean, welcoming and relaxing. I could…read moreeasily drift off during my pedicure. My biggest decision is choosing a color, I think she has every one. Tammy makes sure her clients walk out happy. I have never been disappointed and highly recommend her.

My husband and I came in for holiday pedicures and had such a great experience. The salon was…read moreclean, festive, and relaxing, with soft music and pretty decorations that made it feel extra special for the season. The technicians were gentle, attentive, and took their time with both of us--especially with the massage and hot towel, which we really appreciated. Our feet look and feel amazing, and we both left feeling pampered and refreshed. We'll definitely be back and would highly recommend this place for couples looking to treat themselves around the holidays!

Great experience at HERA compared to the price tag and quality of job!…read more I had Philip do my gel manicure and regular pedicure, and felt very satisfied with the results. I also brought my mom and dad, who have both never gotten treatments done, for mani + pedi (mom) and pedi (dad). They enjoyed their experience too! Julie and the other male nail tech were attentive to their needs and very helpful. Julie's customer service in particular is off the charts. She is kind and patient, listening to all of your needs, and she even helped me pick the most pretty neutral color for my nails. Would come again!

​0/5 Stars ​If you value your hard-earned money, loyalty,…read moreand basic respect, do not go here. ​I was a loyal, monthly customer for nearly two years, consistently supporting this business and filling up my entire loyalty card (with my next session meant to be my reward). I always kept quiet, gave grace, and wanted to support a small family business. But loyalty is a two-way street, and this place only cares about your money, not you. ​When I came back less than 24 hours later because I was unsatisfied with the French tip work, they had the nerve to tell me a redo would normally cost $35, but they'd "generously" discount it to $15. So after already paying $72 for a pedicure, they expected me to pay over $100 total just to get it fixed? Their excuse was that I should have spoken up "in the moment"--completely ignoring the fact that the technician rushed straight to the next client without a word. ​They are more than happy to take hundreds of dollars from you month after month, but the second accountability is required, they fold and try to nickel-and-dime you. I handed them back their fully stamped reward card and told them I'm good. A business that treats its most consistent regulars like this doesn't deserve a single cent. Save your time, your standards, and your money for a salon that actually knows how to treat people.

BEST EXPERIENCE EVER!! Amy is perfection!! She was nice and happy and good! They were busy she…read morestepped in and helped out. Great way to celebrate Americas Birthday.

Absolutely horrified by the complete lack of customer service at this place. It looks chic and…read moreupscale however there is zero customer service. This is the second time I've been here and it was another huge disappointment compared to other nail services I have received: 1) Unanswered phone calls after I tried to schedule an appointment, rang several times then went to a private voicemail account. I left a message at the beep and half hour later got a "potential spam call" and voicemail from the place. I ended up just walking in. 2) No one was at the front desk when I walked in, waited to be acknowledged for a full 5 min. I was finally (reluctantly) acknowledged, I was rushed to pick colors, no direction as to where the sample gel vs regular colors are in the salon, eye rolling as I spent a few minutes deciding. 3) I asked for a regular pedicure and a gel manicure, BOTH technicians gave me grief and guilt about not getting gel pedicure instead, saying it will last an hour (this ends up being true/key later) 4) Manicurist, Kelly, was extremely condescending, correcting me saying "well NOW you know better!" when I "mistakingly" asked for more cuticle oil on my cuticles. She applied it sloppily all over my fingers including nails and said "See! That's why I didn't do it earlier!" Just wow. NOT even close to describing this as a relaxing "spa" experience. At this point in tears. When I asked if they had a certain complimentary beverage which was listed with pictures at the front desk, they brought me the wrong one and told me that's all they have. I asked if they have another kind and the manicurist then told me they charge an extra $5 for it. I realized later that this extra charge was something she made up. It was supposed to be complimentary and they also lied about having it available even though it was clearly listed and visibly stocked at the front desk. Wi-Fi apparently only on one tv screen (both the same) but the channels were different, one with a quality show and the other showing a free show. Annoyed when I asked about it. 5) Requested a hot stone add on which is normal at other salons. Again, they gave me grief about not getting their special package including hot stones versus requesting a quick add-on. Hot stones for 3 min massage on each leg but the stones were COLD. Ironically this foreshadowed my entire time here. 5) I sat for 30+ min to allow my reg toenails to dry, lightly touched the big toes to check if they were dry- they COMPLETELY smudged off like warm gummy glue gel. They rubbed off at the lightest tap! This becomes MY fault for touching regular gel. Yes, I checked! I can't wait a full hour+ for crappy old jelly-like gel to dry. I waved her down, she reluctantly re-painted my big toe nails after scolding me. 6) I was placed into the lovely foam ducky flip flops which I usually bring myself so I appreciated, however she yelled "dryer, now!" I followed her to this round thing by the front desk (I tried to enjoy the massage chair for another minute knowing I was going to have to pay an arm and a leg for crappy old gooey nail polish that never dries. Sat me at a table to dry, no directions, just complete annoyance and disgust at my toenails painted in pure goo. Not worth the $70+ including cold "hot' stones. I could easily screw my nails up with 2003 nail polish at home, thanks. 7) I witnessed a 3+ day overdue pregnant woman (I heard her explain this when she sat down) get the same snarky, unprofessional treatment I received. Of course by the same lady who was condescending to me: "well NOW you know not to ask for that!" I felt bad for her because I saw she had a hard time explaining what she wanted. Same lady obviously made her feel bad by ordering a pedicure without polish, had to leave in a certain time. Damn, give the uncomfortable, overly pregnant woman a break! Her treatment was most disturbing to me. I will not be going back because of how they treated this pregnant lady. I can live with gooey nail polish that swipes off at the slightest touch, but this was awful to witness. 8) Lastly, janitor came around vacuuming by my feet. Manager lady at the front desk came up and UNPLUGGED the dryer I was using after only sitting there a couple of minutes. Didn't say anything, just unplugged it. I gave the janitor a look, he turned it back on. She was literally hiding behind the front desk when I tried to see who unplugged the machine. I got up in my flip flops, completely frustrated by the lack of any kindness, courtesy, or fundamental customer service and paid for the services only. I said NO TIP. I never do that as a star people pleaser. This was awful. Not the relaxing self-care experience I was expecting/hoping to have after a really rough day. Unacceptable.