If we could give negative points this place would have them...people working here don't care about customers...and this is based on a 3rd visit and the same experience. They need to hire the right people. The one young Asian guy who made an effort to help went to the women to ask them a question...they ignored him. Wow. Replace the old women who work here, and the store might see more business :-) read more

Not worth the trip -- and you'd pretty much have to make a special trip, unless you have a sudden desire to buy recycled appliances next door. They have maybe a third of the selection of Dressew, all priced at twice to three times the price. The store is a shambles, with fabric bolts thrown around indiscriminately and shoved on the shelves, totally out of order. Basically, if they don't have it at Dressew, they definitely don't have it at Fabricland. Don't bother driving down to SE Marine. read more

Overpriced and bad service. Been in 3x in the past few months. It's 'good' to see that one thing is consistent each time - rude and unhelpful service from the nonchalant staff. They point to a general area when you ask them where something is located. They give you attitude and snitty responses. I went in yesterday to get fabric glue. It was $18 for a little bottle. You get 50% of you have a membership (for only $25!!). Ask the lady on duty if there was any other cheaper fabric glue available and she stares at me with the most evil look, abruptly says no and walks away. Today, I go to Michael's, greeted by a staff member who walked me to the aisle because it is hard to find. She explains the various types of glue available and then leaves me to make my choice. The final price? With coupon discount, I paid $3.07 after tax. Saved over $15 by buying it elsewhere and I was treated royally. To be fair, the glue at Michael's is a smaller container than what Fabricland carries but I only need a little bit for a small job. Another time I bought two small pieces of fabric at the minimum of .2m. There was no price on the roll but I almost had a heart attack to find out that the 2 strips of fabric cost me nearly $19. Needless to say, I will go elsewhere if I ever need fabric or fabric supplies. 3 strikes and you're out. read more

Aaaagh. The customer service here stinks. I have been standing at the cutting counter for five minutes while employees walk past doing other things. The button man was friendly and helpful, but he works for the button company, not for Fabricland. If only Dressew had longer hours and a better selection of flannel and fleece, I might never shop here. read more

Went into the store today to buy some pillow cover material and greeted at the door by 2 friendly sales staff. My friend and I selected my material and proceeded to an empty table. A small Asian sales clerk told us to move our fabric to another table because she was helping another customer. We obliged, moving our material to the next table which was a mere 2-3 feet away and was wondering why she could not move herself to the next table ...and being Asian myself ... Wondering why the attitude. She didn't even bother to ask us if we needed any assistance and didn't even look us in the eye when speaking to us. I give this store 2 1/2 stars ...but only because of the two greeters at the door and the one that actually was very helpful. I think someone needs to get some customer service training. read more

I used to shop here all the time for most of my sewing needs but eventually got to the point that it was time to find another fabric store. I quit going here about 4 years ago. Had been a regular shopper until I realised that the prices were not better than at Fabricana in Richmond. For one thing, the location is awful. Secondly, the staff's behaviour toward customers is dismissive and frankly sometimes even rude. Wait time for getting fabric cut is unacceptable. I was surprised to see that this place is still in business. Perhaps only because there are hardly any fabric stores left that this store is still standing. read more

I've heard so much about Fabricland that I decided to go check it out. I felt that everything was pricier, but they do offer discounts for "members". It's a paid annual membership, you have to shop there a lot to be worth it. Selection wasn't that great (Dressew has way more notions, Fabricana probably has more fabric). Customer service wasn't great either, people run around ignoring you, we have to go chase after them. I left a bit disappointed, didn't find anything I love. read more

Go here if you love getting completely ripped off. The prices are not just high, they are at least double the price of any other fabric store in Vancouver. They basically make you join in order to get 50% off their overly inflated costs, so you have to pay $25 dollars just to get a deal on fabric that is 65% more than any other store. Plus they have the worst selection of cheap gross fabric. Ugh. read more

Fabricland has recently doubled in size and selection with a lot more quilting fabrics and more selection on the apparel fabrics. With the membership-discount, I still find Fabricland to have some of the cheaper prices for the stuff I am interested in sewing with - and the increased selection means I'll be going there more often in the future. Previously I found the selection somewhat lacking, but this past Saturday I found several exciting fabrics that will make their way into my wardrobe over the next month. Keep it up Fabricland! read more

I had an issue with their 7-day exchange/return policy when trying to exchange unopened merchandise but after informing their email hotline, was connected to the assistant manager who was kind, obliging and helpful. Lots of variety in this shop and some good prices. read more

Have been to several outlets and ALL have terrible customer service. Rude and indifferent sales staff are the norm. I shop here only when I absolutely can't get to another fabric shop. I would rather travel and extra half hour to get to another shop with better service. read more

Nobody helped me as it was my first time buying fabric... they were all snotty and judgemental. Not coming here again.. haha

They charge you to join a club and charge exorbitant prices to those who aren't a member of the club and also offer a discount if you 'share' your email address, so of course this would just increase the spam you already get in your email. Top this off with rude non existent service and one wonders how this place stays in business at all. I won't ever shop there again. read more

Contrary to other reviewers, I thought they were quite good in service and in stock. I came to see if they had "animal safety eyes" for making crocheted amigurumi. The clerks were friendly and pointed me in the right direction. They even have "animal noses" and other eye colours/variations. I bought the cheaper animal safety eyes at Dressew and the washers at the back couldn't even fit in! Wasted my money. I should've just came here. read more

This is the only fabric land near me so I have had to drive over here from north Vancouver. The service is awful. I was there looking for a zipper and asked Mary for help. She gave me the one she said was right size for my jacket. I bought it and took it to the tailors. It was 2 inches shorter so now it looks funny. I had to go back and get another one. I am now down 40$ and have to have it redone. MARY IS A TOTAL INCOMPETENT PERSON. Do not ask her for advice or help! read more

The reason for negative reviews are many and I keep hoping that management will attempt to do something about the unpleasant vibe that exists here. I would like to continue supporting the very few options home sewers have these days but honestly each time I go to this store I am surprised at the attitude of most of the sales people. Most of the time they are annoyed at having to help more than the very basic...i.e. cutting your fabric. Social graces are nil...in some cases their personal presentation is at an all time low (how about a decent dress code). Also, the displays showing what can be made with the fabrics are horrendous...feeling bad about being so critical but when one is treated as a nuisance rather than a paying customer, one starts to focus on the negative. On the positive side...it is in a convenient location and their selection of home decor fabrics and some novelty fabrics is quite good. read more

Don't bother shopping here unless you have an annual membership......no sale for you otherwise. $25 discounted price per year. Expensive too. read more

I was on my way home and I stopped in to browse. It was about 20 minutes to closing and 2 different employees approached me to see if I needed any help. They seemed nice enough. The fabric selection overall appeared frumpy and old lady-ish. It's not my style, but I did stumble onto a wool remnant for 75% off. I would say this place is a hit and a miss, depending on what you're looking for and how much you're willing to pay. read more

I normally go here and it isn't ever great service, but I have a membership so I try to utilize it when I can, otherwise, the selection is much better at Dressew in terms of fabrics and notions. The service was especially terrible today when I was stuck in traffic and arrived there 4 mintues past their closing at 6pm. I just had to do a quick exchange from a purchase the day before and the lady who opened the door was being lazy and lied, telling me that I would have to come back tomorrow because everything is 'shut down'. I don't really understand what it is that would shut down automatically at 6pm because the only electronic I can think of that they use at all is there register, which is just a run of the mill one, and obviously those don't just 'shut down'. Never really a good service or friendly environment, but does the job here and there. read more

Fabricland really has got to get its stuff together. I'm done with them once and for all. I had been going out of my way for two years to go to the Marine Dr store, and every single time I was ticked off at the retched service. You can stand at a cutting table and have staff walk past you like you're invisible to the point that it's hilarious! The final straw was being repeatedly harassed one evening (starting at twenty minutes before closing) that the store was closing. This escalated until the cashier was yelling at me while customers were waiting at her till. Outrageous! You will not survive, Fabricland, with staff like that. read more

Very poor service. Not only did no one ask me if I needed help the entire time I was there (despite the face that no fewer than 4 employees were standing around chatting) they refused to let my 2.5 year old use the bathroom. It was a bit of a bathroom emergency and I begged them to unlock the door but they refused saying that it was for employees only. I can understand completely having an employee only washroom but have a little humanity! read more

We received great help at Fabricland....we'd gone in hesitantly after reading all of the poor reviews about the store. Kudos to Dawn who was sensational - a wealth of information and incredibly patient with me and my busy girls! read more

Having recently started a small business that requires me to purchase fabric on a regular basis this store has been amazingly helpful! I have had nothing but good experiences with the staff including several who have gone out of their way to teach me how to use a new product. There is a membership fee for a year but if you par planning on buying fabric more than once it is completely worth it. I would definitely recommend people go in and check it out for themselves! read more

Fabricland would have been amazing, if they had let me in. Online sources, including the store website indicated that this store would be open until 6:00pm. My friends and I arrive at the store's front doors at 5:25pm, only to find them locked, and the cage already half over them. Naturally, we were ignored by the employees who did take the chance to glance at us (which is common in every store, I suppose). At 5:30, the entire crew comes to the door, and who I'm assuming is the manager or supervisor on shift opens the door a crack to shake her head and ask if we're waiting for someone. I shake my head no, and ask her why they're closed at 5:30pm instead of the 6:00pm listed on their window and on the website (there is also a sign on the door informing customers that the store closes an hour early on Easter Sunday, which happens to not be today, the day I decided to pay a visit). The manager/supervisor ushers the employees out--sharply, I might add, and then returns into the store and promptly locks the door. Now it's not all bad. It would be dishonest for me to leave a list of all these bad points without mentioning what I thought was good. I have never been inside Fabricland before, but from the window, I could see what appeared to be their wide selection of fabric. An abundance of colours, patterns, and textures. I'm sure I would have found the perfect fabric had they let me in. It's a shame I couldn't take a look around the store myself before they close down for good, but I suppose I can see why. read more

So many workers and nobody working? I went there the other day and it seemed crowded with employees, yet it took forever to get the pattern I wanted. It was annoying enough that I couldn't just walk up and grab the damn thing myself and that I had to write down what I wanted as opposed to just telling her the number, what a waste of paper! Let's kill trees because your employees aren't intelligent enough to remember a few numbers. So in this place where there was easily twice the amount of employees as customers, no one greets me or asks what I'm looking for and it takes 15 minutes to get a freaking pattern? The experience wasn't helped by a middle-aged woman making a whole scene about her complaint. Hers however was not one about customer service, but rather, false advertising. Now, I'm not usually sympathetic to winging customers, but this lady's argument seemed perfectly valid. She got some fleece material from a section marked 75% off and for whatever odd reason they came up with they didn't want to give her the discount. They tried to say that it wasn't included in the sale, but it was displayed right there! I need to find a better place to get patterns... read more

This location is not worth going to. I usually go to the Surrey store on 108th, and have had wonderful service there. This location on SW Marine is TERRIBLE. I arrived ten minutes before closing, and was told rudely "We're closing in 5 minutes." No hello. I finally found the cottons, and when I told the salesperson what i was looking for, she curtly replied "we don't have quilting fabrics, it says in our flyers that not all stores have full selection." it does NOT say on the website, with the information about the SW Marine store, that it doesn't carry the full quilting collections. The salesperson didn't make any effort to see if any other stores carried what I was looking for, and five minutes before closing, I was told that I had to make a decision now. Frankly, I resent being blamed for not checking if the store carried the fabric, when they're the ones with shitty selection and a tiny store, and the "I'm sorry, we don't carry that" was disingenuous at best, insulting at worst. I will NOT be back to this location, and strongly encourage others to avoid it. The New West or Surrey stores carry much more, and have much friendlier and more helpful staff. read more