I have mixed feelings after my experience there today. (A long and thorough review)
I know it's their busy season and sales of their furs is their priority, and I only brought in a repair, but I guess I was expecting to walk out more hopeful and optimistic than when I came in. Alas, that was not the case. :(
I've read the reviews on here, and I even brought in a cute short rabbit fur jacket in last year to be cleaned, with an underarm tear that was very nicely repaired, but nothing drastic, and it didn't look much different then pre cleaning. But, it's not like I expected angels to fly out of it. At $69, it was a bit more than I expected, but the reviews raved about this place.
This time, I read the updated reviews, snd felt once again encouraged to try them out for a repair. Now, it was a bit more challenging, as I'd acquired an off-white shearling coat with a lovely fluffy collar and fur trim on the edges of the opening and hem, with chain closures. BUT, due to improper storage (I'm guessing) by the previous owner, there's a tear under the collar and the left "point" of the collar had been accidentally folded under and sustained a crease on the skin side as well as fur loss, not just matting of the fur. The left side of the edge fur is noticeably thinner looking and less fluffy than the right, which is also not just from matting, but "loss of the guard hairs"" so the salesman said. And the adhesive inside for much of the edge fur was worn away, though the fur still holds.
Anyway, I'd conveyed this all to Brian over the phone a few days ago, and he was of the opinion that it was just matting of the fur, and encouraging about the tear in the collar, saying they could fix it. I made clear it was in the skin, not just a seam repair, but he was still very optimistic.
The salesman I saw today was very sweet, gentlemanly, and seemed like a lovely person, so my problem isn't with him personally. I'm just very disappointed there could be such a disparity in the phone and in person outlook of these repairs. The gentleman today basically said the collar and edge fur on the left side should be replaced, and it would cost me twice as much as what I paid for the coat--$190--so, $380. :( :( :(
Still, while I work in legal now, my degree is in design, and I can see the potential
beauty of this coat at its best. So, I asked him if the cost could be less if I managed to find the fur needed. He said yes. But still, it was a depressing experience for me. Honestly, I felt like it was a bit of a wasted trip. And I didn't (nor did I think I would) get the same level of customer service as a sale, but, I felt I was misled by the optimistic phone outlook, which didn't mention collar and fur replacement AT ALL. :(
While I didn't walk out in tears, like the lady in review below with her bad Nordstroms experience, I definitely felt close to it. Still do, actually. Maybe there's no "Christmas miracle" in the cards for my coat now, or at Fabbri, but I'm determined to try and keep looking. I KNOW it can be a beautiful coat, even if they don't. When I asked what he would do, the salesman said he'd return the coat. I didn't actually meet with Brian or Sergio, but he seemed fairly knowledgeable, if disheartening.
All in all, nice and polite people, but more hopeful and optimistic on the phone than in person. I just wish the in person prognosis of the repairs and damage matched the phone outlook. :( read more