I have always had a wonderful consignment experience with Chicago RealReal. I have consigned with…read moreHaley Ross for years and plan to continue to do so because of of her genuine kindness, knowledge, and follow through. She always goes above and beyond! Haley arranges my consignments seamlessly from time of pick up (or drop off) to when the items go live on the RealReal website. The new RealReal boutique on Walton Street is very fun (and quite addictive) to shop. They showcase an excellent selection of jewelry and handbags that I adore. You could easily not even know that you were shopping consignment because the items are pristine and merchandised so beautifully. Chelsea and Julia are spectacular, and I cannot recommend enough for the chic style suggestions and assistance. I highly recommend Chicago RealReal for consigning and shopping!

Before my appointment, I confirmed in writing with a RealReal representative that this would be a…read morevaluation-only appointment, completely non-committal, no onboarding, no signatures, no banking information unless I chose to consign. I confirmed these terms multiple times. I also informed them in advance that I would be bringing 15 bags. I arrived in the loading zone for my 2 PM appointment as instructed. The manager directed me to unload all 15 bags and place them in their intake area so the evaluation could begin. She then told me I could not stay parked there and needed to find parking elsewhere, despite my having asked in advance where to park and receiving no response. I followed her instructions exactly. When I returned, I was told I was late and could not be seen. The same manager who accepted my bags, directed their placement, and sent me to park used the time it took me to follow her own instructions as the reason to deny my appointment. The explanation then changed entirely. This was not a valuation appointment. It was a full onboarding session requiring personal and banking information, which is why they were unable to evaluate even a few of the bags. The exact opposite of what I had been told in writing. When I asked how they planned to evaluate 15 bags in one hour while completing onboarding, there was no answer. What followed was repeated pressure to leave my items there despite my having declined clearly and multiple times. My bags were already in their intake area. The terms had already changed. And they kept pushing. When I pointed out the discrepancy and began documenting the interaction, it escalated immediately. She said "no" when I asked to record the convo; hence, I took a photo, which is legal in a public retail space. The manager moved toward me and put her hands on my phone. When she could not provide any rationale for the misrepresentations, she loudly called security and had me escorted out. As I was already walking out the door, she followed me and loudly threatening to call the police, first over the photo, then claiming I was causing a disturbance because I turned my back to her, as I was actively leaving at her request. No one acknowledged the discrepancy. No one attempted to resolve it. The response to a legitimate concern was escalation, intimidation, and removal. If you are planning to bring valuable items to this location or any RealReal location, confirm everything in writing before you go. Once your items are in their intake area, store, warehouse, the dynamic changes. Update: Within hours of posting this review and submitting a formal complaint, I received an automated email from The RealReal informing me that my account has been permanently closed. No one addressed the physical contact made by their staff member. No one addressed why the terms of my appointment changed after my bags were already in their intake area. No one addressed the pressure I received to leave my items in the store overnight.