It's terribly sad that I'm even having to write this review. When my family and I went into F45, we were looking for something new, fun, and exciting. And honestly, during the free class they offered us, those were the vibes I got from the place. It wasn't until after the class ended and we were confronted by the extremely "salesy" owner, Jay, that the vibe 100% changed. He provided us with packages they offered, and although he knew we were very hesitant to even purchase anything, he was still extremely pushy. The facility was 30-45 minutes away from our homes (which we mentioned), my sister is a realtor working very demanding hours at the moment and, I myself, am an ICU nurse in the middle of a pandemic working 13 hour shifts. Again, although we explained all of this, the owner or manager continued to be pushy and actually almost ridicule us by saying, "come on. You don't have 45 minutes to an hour for a work out?" When in reality, if he had actually been listening to us, we were more concerned about the hour+ long commute it would take us to get there and home, in addition to not knowing if the times the classes were held would have accommodated our schedule - (As there are only classes offered very early in the AM until 9AM and only in the evening time). We asked if they offered small packages, so we could try to see if the commute would be worth us making. He said they did not offer any small packages, nor did they offer a package for 5 classes - which we specifically asked. Needless to say, my boyfriend had to walk out because of how uncomfortable and pushy he was. In the end, he ended up "creating a new package for my sister and I" that would "benefit us" in the end, charging us over $150 for 10 classes. Later that day, I started following this specific location on Instagram and was reached out to by their social media team. They offered me a package in which the manager/owner said they did not offer in-person - FIVE CLASSES for $10. This is not only terrible customer service, but it's bad business and a lack of veracity on managements end. Even after spending the money, I refuse to go back to a place with such terrible ethics and morals. I highly recommend a different training/workout facility - or at least make sure you reach out via Instagram before going into the facility and being 100% taken advantage of. HA. read more

F45 Training West Spring - Instagram message from F45 - Trainers Near Me - Spring, Texas

F45 is the best! The workouts are fun and challenging! I've been going for a couple years now and it's always something new, fun, challenging and never a dull moment. The community feel is amazing and everyone knows everyone in class and everyone supports and encourages everyone to be the best they can be. If you want the best workout in town I highly recommend coming to be a part of the F45 family. I average between 650-750 calories burnt in each class. You can too if you come join me at the 6:30 am class every week day. The trainers are also amazing, fun people who will help you be the best you can and enjoy some good conversation! read more

F45 Training West Spring - Trainers Near Me - Spring, Texas

I would not recommend going here whatsoever. I was mislead and lied to on contracts and fees by management on several occasions which resulted in a loss of a significant amount of money. I had missed one class I had booked online, despite not being told whatsoever that there was a charge for despite membership. This resulted in the loss of $60 overall ($20/incident) and was called 2 weeks after the fact about it while I was completely unaware of this after it happening 3 times. It was not stated in any writing that this would happen either. They were in no way taking any responsibility for this shortcoming stating it was my responsibility to handle it and be accountable. In response I then told them I no longer wished to renew the contract; but was informed breaking contract now would cost $350. I notified them right then and there I would pay out the remainder until the contract was over due to this and I would not renew - I thought this ended it. Afterwards, I found myself charged another months membership after the original contract had ended. Calling them, I was now told that the contract stated my rate rolled over month to month until I cancelled. I had originally told them over a month prior to the renew date I was cancelling, but once again I had been mislead. I was not reimbursed - another loss of $130 (keep in mind this was a discounted rate). I was also informed since I had not given 30 days notice at all I would be charged for the next months membership (after the one I was charged for that I thought wouldn't happen) which would be another $130 ($260 total counting the months I didn't want). I spoke with the same manager who I had originally spoke with and told I was not going to renew - she told me at that time that my contract would end but failed to mention signing a form to do so which resulted in the aforementioned charges. She defended this stating it was in my contract, but I called her out on it via me telling her prior plus the misleading info. The management seemed to have no idea why I was upset when after having sent in formal writing via the aforementioned form, and asked why I was unsatisfied. I told them the whole story in which their response was "thank you for your feedback"; signifying they had no remorse in their actions. After several emails, I managed to get out of the contract with a grand total loss of almost $200 unnecessarily (potentially $300+ had I not caught and fought them over it) as well as over a month's worth of frustration. The management is not to be trusted in my opinion given my experience. It is sad that this happened; the gym itself is fairly decent (albeit perhaps not for everyone, only suited for specific needs meaning the gym may not be worth the price). Also, nothing makes up for being mislead and lied to. There are other gyms out there for better prices and that have more integrity - don't use this one. read more

BEWARE OF THE OWNER, Jay. He is very pushy and will take advantage of you. After my very first workout, my sister and myself were cornered and begged to purchase what we were told was a minimum package of 10 sessions at an expensive rate of $170! Then, the day after, on Instagram, we were offered a 5 session package for $10!!! Both my sister and myself discussed our fear of not being able to use the package because of the limited class times offered at the studio, with the Owner, and he begged us to "give it a try for the month of January" to see if we could make our schedule work with the classes offered. Several weeks went by and February came around. We had not been able to attend one class bc my sister is an ICU nurse who works 70 hours per week and I have children in multiple commitments, in addition to a full time job. So, I reached out and asked that per our in-person discussion, we have the packages refunded bc there was no way that we would be able to use them without more class times offered. A refund was refused and I am appalled by the customer service and experience, especially being in a customer service based business myself. I would never be able to take someone's money if they could not use my services! My advice is to go to another location not owned by him! read more