It's terribly sad that I'm even having to write this review. When my family and I went into F45, we were looking for something new, fun, and exciting.
And honestly, during the free class they offered us, those were the vibes I got from the place.
It wasn't until after the class ended and we were confronted by the extremely "salesy" owner, Jay, that the vibe 100% changed.
He provided us with packages they offered, and although he knew we were very hesitant to even purchase anything, he was still extremely pushy.
The facility was 30-45 minutes away from our homes (which we mentioned), my sister is a realtor working very demanding hours at the moment and, I myself, am an ICU nurse in the middle of a pandemic working 13 hour shifts.
Again, although we explained all of this, the owner or manager continued to be pushy and actually almost ridicule us by saying, "come on. You don't have 45 minutes to an hour for a work out?"
When in reality, if he had actually been listening to us, we were more concerned about the hour+ long commute it would take us to get there and home, in addition to not knowing if the times the classes were held would have accommodated our schedule - (As there are only classes offered very early in the AM until 9AM and only in the evening time).
We asked if they offered small packages, so we could try to see if the commute would be worth us making. He said they did not offer any small packages, nor did they offer a package for 5 classes - which we specifically asked.
Needless to say, my boyfriend had to walk out because of how uncomfortable and pushy he was. In the end, he ended up "creating a new package for my sister and I" that would "benefit us" in the end, charging us over $150 for 10 classes.
Later that day, I started following this specific location on Instagram and was reached out to by their social media team. They offered me a package in which the manager/owner said they did not offer in-person - FIVE CLASSES for $10.
This is not only terrible customer service, but it's bad business and a lack of veracity on managements end.
Even after spending the money, I refuse to go back to a place with such terrible ethics and morals.
I highly recommend a different training/workout facility - or at least make sure you reach out via Instagram before going into the facility and being 100% taken advantage of. HA. read more