I cannot recommend this company based on our experience. I genuinely wish our move had gone as…read moresmoothly as the many positive reviews here suggest, but unfortunately, that was not the case. I'm not even going to get into the issues with how our move was handled or the fact that responsibility has continually been placed on us. What was most disappointing was the way our representative treated me during the follow-up phone call. Instead of listening to my concerns, they were dismissive and demeaning, which was both surprising and unprofessional. I would also caution anyone considering the lower-cost service option. Based on our experience, it felt as though choosing the less expensive option resulted in a lower level of service and support compared to customers paying for higher-priced services. I am attaching only a few pictures of what we found after opening a container to unload. I have more. I'm sad to say this company is accusing us doing this to our belongings. If you're considering this company, I encourage you to do your research and proceed with caution.

I was just moved over 300 miles by the most efficient and courteous moving company in 50 years! I…read morehave experience several moves including one that was 780 miles and another from the US to Europe. Movers On Duty USA LLC delivered the most incredible and difficult move, bar none, that any of the major movers have performed! Leading a team of 5 high-performing workers, Gabriel sold, planned, executed and closed my move from 2 locations to 2 new locations with precision. The Queen of Customer Service, Denisse, along with Marie, Valencio and Norma worked incredibly hard - with perfection - while making me comfortable throughout the 13-hour journey. That was no small feat. I was mesmerized and grateful for this team. They moved me and all of my worldly belongings with the greatest of care. I highly recommend Movers On Duty USA LLC for any move within the continental U.S. You will NOT be disappointed! Dr. Veronica Ann Williams

I'm too tired to write a full, detailed review due to me & my husband having to go complete the 2nd…read morepart of our move ourselves--unfortunately, we weren't quoted the right size truck after an in depth convo w/ the owner & my emphasis on a 1-trip only move. The gentleman who moved us were GREAT! Friendly, professional, and efficient! Daniel & Mitch were exceptional! The third gentleman was recently back into moving I believe and struggled a bit but that was fine. He wasn't an issue at all & I appreciated all their hard work. The issue came at 10:30pm at night when we were quoted for the 3-hour travel time, in addition to the work time. I don't know where the miscommunication came from but that is why I documented/confirmed in email exactly what I would be responsible for as the customer--$160/hr for 3 men and a 27' truck; hours worked; $0.99 for every mile after the first 25 miles; and taxes. I was not told that I'd be paying for drive time. Mileage, yes. Gas, no. Looking back, I'm guessing the loophole was "the guys will call you when they're on their way." Idk. But that night when it was all said & done, the owner was VERY unprofessional. She handles the payments over the phone at the end of jobs. She was not the pleasant business owner I initially spoke with over 30 days prior. That 10:30pm version was more like...the uncouth family member in every family who had too many drinks at the BBQ and was talking out the side of their mouth. She had the nerve to threaten cops, take me to court, and throwing jabs such as "just because you don't have the money" etc... So...that's my overall gist/experience. We resolved it. You may not have this issue because hopefully, this review will help you know what to expect. Nobody likes surprises. You're free to look at my past reviews....I post a lot of great reviews & I simply call it like I see it.

Kdee movers moved a safe from my garage to the second floor of my house. There was no damage…read morewhatsoever to the house nor the safe, and the movers were all very professional and very nice. Everyone arrived on-time, the work was completed in a timely manner and everyone was super nice.

Moving to Chambersburg is tricky because it's such a small city and the closest pod facility is in…read moreHagerstown. On top of that, they typically give a longer delivery window than they need, then deliver early and expect you to unload within three days. Luckily, I found Labor Plus Movers! Rob drove up on short notice, packed the moving truck like an ace, and was just all around a cool guy to work with. And strong! (He moved my elliptical machine by himself!) A+ work! Thanks, guys!

This business is ran so horribly. There's no contract agreement. There's clearly lack of…read morecomprehension skills as well. I hired these people on the SPECIFIC basis that I am moving my ENTIRE HOUSE - EVERYTHING IN IT. Rob, waited until DAY-FREAKING-OF to say how it'd be extra fees. This guy knows how to insert last minute details during windows of desperation - loser. I could've easily messed him completely over knowing he would not win in any court of law. I still paid them out of pity - but - please - you'd do better hiring a CAVEMAN. DONT DO ANY BUSINESS WITH THIS GUY UNTIL IT'S IN WRITING. HE NEEDS A BUSINESS INTRO LESSON.

Manny and crew were here moving furniture and lots of boxes for my reno. They took great care in…read moredisassembling my sleep number bed. Fast, reliable and courteous service...

I really wanted to like Manny and his crew and he's a nice guy but unfortunately things went wrong…read morefrom the beginning. The truck was too small for our 4 bedroom house which he knew about ahead of time, 2 trips of 1 hour each had to be made for a local move, there weren't enough blankets and packing/ protective supplies, and his crew was not very careful with our walls, railings, and ceilings resulting in marks, scratches, and paint removal in many places. I spent 3 hours the next day fixing and painting our walls because we were putting our house on the market. * I will note we had tight townhouse stairs and box springs so some marks were to be expected but places not tight at all were covered in marks and they managed to damage 3 small nightstands and a bookshelf less than probably 20 lbs. While he did give us one of the lowest prices, beware in this case sometimes you get what you pay for. I watched as they loaded the second truck full without wrapping or protecting any of the furniture and as a result most of that load ended up scratched and damaged. As I arranged my furniture I found gouges, scratches and one shelf on a bookshelf was completely cracked. Overall about 4-5 pieces were damaged that I've found so far, and sadly I expect to find more as time goes on and I continue unpacking. When asked to rectify the situation, about his insurance he claims he carries, or for any sort of compensation for the damages, he refused and told me we did not sign a contract with him and to have a goodnight. Buyer Beware. Don't move with this company if you actually like your stuff.

Kevin and his team were efficient, professional and polite. our move from Frederick to the Bethany…read morearea went without a hitch. We highly recommend them!

We have used Heart 2 Heart twice and were very pleased both times. I found them to be hard…read moreworking, punctual, honest and friendly. Their price was very reasonable. Also, on both moves there was no damage.

These guys are terrific, extremely hard working and efficient. Very polite and nice. I would…read moredefinitely hire them again.

Just wow! Came out and did a somewhat odd move in that I had some stuff that I thought I would move…read moremyself but between injuries, illness and heat, I decided to see if someone would do the job. Antwan and his team were so great! They were timely...big relief! And wrapped my stuff and took away my trash without a blink of an eye. They were done so quickly. And they put stuff where I wanted, again, so pleasantly. A great value!! Thanks all around!!

The crew worked hard moving our furniture from our storage unit to our new home! It was a very hot…read moreday and they did a good job!

The Frederick Moving Company workers were excellent. They were very polite and worked extremely…read morehard. I have nothing negative to say about the labor. I was, however, unhappy about the quoting accuracy. When we started the project we were quote 6 men, two trucks, 10 hours at $300 per hour. So essentially $3000 estimated. Granted, our move was complicated by multiple factors. We were doing two households, my condo and my daughters townhouse over 3 days. They sent the six men on a Monday and were completely done loading my condo and 95% of my daughters townhome in 5 hours. Great! Everyone said that unloading always goes faster. The last part of my daughters townhome couldn't be done until Wednesday so everything stayed on the truck Monday and Tuesday night. This is where the first misquote came from. When interviewing Frederick Moving I asked what would be the cost of the trucks for storing overnight expecting a large charge. Rosemarie said minimal-$100. It actually turned out to be $100 per truck per night totalling $400! This was NOT disclosed during quoting. The final pickup at my daughters townhome was done in 1/2 hour but we could not move in until the closing on the new property was completed 3 hours later. Trying to mitigate the cost of 6 men at $300 per hour sitting and waiting for 3 hours ($900) I asked if they could send one truck in the morning with a couple of guys and have the other truck follow later. Bob, the owner, said no but that he would reduce the number of guys and drop the hourly to $250/hr and only send 5 guys. What he actually did was drop it to 4 guys at $215 per hour. These poor guys worked their butts off but it took 8 hours to unload the trucks! This resulted in a bill of $4480 not the original $3000 quoted. Again, the guys were great but overworked. It was the quoting that I had a complaint with and Bob did not see it the way I saw it as explained above. Thus the 3 star rating for increasing my cost by 50%. If you use them, make sure you tie it all out in writing. Again, the guys who moved us were great

Quality movers with great attention to detail! They took excellent care of our very heavy recliner…read morecouch, navigating steep stairs and thick carpets. They were on time, communicated well, and careful from every angle. I really appreciated how they put down moving blankets to keep my threshold and wood floors safe, too. Would definitely use again!

My move experience was outstanding!!! Timely, friendly and very reasonable. I will use again and…read morecertainly recommend to my friends. Thank you Kelvin