I read some of the reviews for siding and windows and must say my experience with Empire has been…read morenothing but positive-from the initial sales meeting to final install. I was asked if there would be a significant other attending sales pitch meeting and I politely indicated I'm a single mom and will make the final decision myself. Yet, I understood the reason behind the inquiry and had no problems with it. The sales guy was straight to the point didn't really try to sell me the product just provided information regarding the product and answered questions I had accordingly. Which I was grateful for! He let me know that there would be about an 8-week fabrication Lead time which I was fine with. The windows did end up ready for installation within that time frame. Empire graciously set the installation date according to my schedule. And I can't rave enough about the three person team who came out and completed the install. Dave and his crew were on time, addressed my concern about placing down floor protection- which they had already anticipated. They were knowledgeable with the product and how to install the windows and the back patio door. Hard consistent workers, there was no downtime during the install. the framework after the bay window was removed was done very professionally and looks amazing. They answered my questions professionally and didn't make me feel stupid for asking very simple questions at times. I cant say enough about this crew, I hope they see this review and see how appreciative this single mom is. They cut no corners and provided exceptional install service that gives this mom a peace of mind! Plus they graciously accepted to take a photo in front of my new front windows!! Thanks Empire for the new windows and patio door!

Had windows replaced in 2020. Would never buy again from them. One window is fogged up and was told…read moreI had to pick the window up which would be a 50 minute drive. Numerous window coil springs/balances break everytime I try to tilt them out to clean the windows. The part that breaks is cheaply made. And You have to silicone the frames so they open smoothly.

Neat, courteous and professional. They placed drop cloths removed their shoes vacuumed the work…read morearea and made sure the windows were clean. Installers Caden and Azklan showed up on time and were respectful of our property and time and worked quickly and efficiently. The windows are well constructed and smudge free. We have used a different company in the past and this company is far superior. They cost a bit more but the quality and value are far superior.

What a surprisingly pleasant experience. The window is really quite nice - actually, it's better…read morethan I expected. The 2 men who installed were great: very professional , and friendly (they were very patient and kind to our dog - who just wanted to play with them). And, the price was the best around. When I need other windows, I doubt I will shop, I will just call Infinity from Marvin. Thanks, guys!

AMAZING! If I could give more than five stars I would. I've never been more satisfied with a…read morecompany from start to finish than I am with Windows Universe. Eli did a fantastic job, not only teaching me about the options I had but making me feel comfortable that the decision I made was entirely my own. Absolutely no high pressured sales or gimmicks, just straightforward pricing and honest information. *Chefs kiss!* Once I committed, WU literally sent me an email every single week keeping me posted about the status of my windows as they were manufactured. Even after the windows were made, I still received a weekly email until they were ready to schedule us. The installers, Lou, Jon, and Calvin, were nothing short of professional and kind people. Not only did they do a fantastic job of removing the old windows and installing the new ones, but they cleaned up absolutely every speck of dirt that accumulated from the install. My home was even cleaner than when they arrived!! I absolutely love my new windows and loved the entire process. I cannot recommend them enough!! 10 out of 10!

Excellent professional replacement window company. Great experience with no pressure sales in the…read morebeginning to the actual installation! The install team worked hard and efficiently and cleaned up afterward! The installers are not subleased employees and company employees. Our installers Lou, Mike, Benny and Donovan are top notch installers! We love our new windows! We especially love the window security factor that the windows have on them to prevent theft. We will be using this company in a few weeks for our front door and sliding glass door! **Update to this last post** 8/21 we had our front door and sliding glass door replaced and the team that was sent out Calvin, Zack, Drew and Will also did a great job! Very professional and found some water damage to the floor near the old sliding door. They replaced the floor at no extra charge! love our new front door and sliding glass door! I highly recommend window universe!

Aaron and crew did an amazing job on four windows in our home. Looks great and easy for us to…read moreuse. So happy with their work. and they cleaned up everything. aaron was very kind in explaining everything to us. Very professional but personable. so glad they hung in there during the pandemic delays. Good company with a great office staff and kept us well informed in the delays and progress. Highly recommend this company. Would call them again.

I had a door and window replaced but Smart Choice windows. After receiving poor costumer service at…read moreother places regarding the size of my door... The price was perfect ,Installation was quick... Thanks Guys

I had what I felt was a roofing problem and Mark responded very promptly. He determined that it was…read morenot a roofing problem but more likely linked to the HVAC. A very personable man and if/when I need roof work this is definitely the company I will go with. Outstanding service.

Majorly switched around my schedule to be able to have August come give me a quote for a project…read more He came to the property, took measurements, wrote stuff down, was enthusiastic about the project then just ghosted. I emailed and called to follow up, as I was looking forward to working with them and no response, even after customer service promised a call back.

As a homeowner, I realize that taking care of my home and updating it and maintaining it can be…read moreexpensive. I also understand that I am going to have to talk to vendors that are trying to make money off me and I am going to have to listen to their spiel and haggle with them. And then deal with several other people along the way before the job actually gets completed. After my experience with Window Nation, I don't think I can honestly recommend that anyone else purchase windows from them unless they are prepared to deal with all the hassle up until you get the actual windows. Knock on the door from an ill prepared salesman who said they were in the area that day. Had to haggle about the price and were offered coupon after coupon (price without any of the coupons was astronomical). We were offered a cruise we had to pay for (not a free cruise, only a voucher for a company that offers cruises to people who make large home improvement purchases). Huge lack of communication from the company until the actual day of the install (we had to call them several times about the cruise voucher, about a receipt, about scheduling; things were really only taken care of once the owner of the company got involved and handled things). We were given no direction to move furniture or window treatments prior to installation. Day of install was great, aside from my husband having to move all the furniture out of the way and take all the window treatments down because the installers are not allowed to do any of that, and aren't even allowed to help. Installers were professional and efficient, covered all our stuff with plastic, and didn't leave a mess behind when they left. Seriously, other than the furniture being out of place and the new windows, I would have never known they were there when I got home. So if you choose to go with this company, beware of the process prior to actually getting the windows. The installers are great, the windows are great, but the company itself and the way they handle things can give you a big headache.

We sat and listened to their sales pitch for 1.5 hours while they told us why they so professional…read moreand would do a perfect job. The two salesmen that gave us the bid looked at the window. Three people came out to do measurements. None of these people told us there would be any problems installing the window. This was for one window that was going to be installed in one day. It took two months and I had to finish the work myself. Apparently ours was the first house that they had ever done a window replacement for that had vinyl siding. They took five weeks to finish the outside of the house because they needed to order replacement parts that were damaged during removal. They needed eight weeks to get replacement woodwork for the inside because (you guessed it) they damaged it during removal. If I hadn't had to consistently call to find out the status of the job, we'd probably still be waiting to get it finished. COMPLETE AMATEUR HOUR. Do your self a favor and find someone that can do the job right.

About 1 year ago, Denny Thomas came out in regards to a leaking bathroom exhaust fan - in both…read moreupstairs bathrooms. He noticed a sag in the flex tubing exhaust. He thought the water might not have been escaping, and instead, pooled up causing a belly in the flex tubing. Over time, he wondered if the water released back toward the fan and settled in around the fan, causing staining on the ceiling. He fixed it but said that may not be the root cause but to reach back out if the problem seemed to get worse. It's been about a year and the problem wasn't fixed. I reached back out and he came out the same day to try and figure out the problem. He decided to replace all of the tubing in both exhaust fans with an insulated tubing (thinking condensation was the issue). He, once again, said to reach out if it wasn't fixed. BOTH TIME, HE WANTED NO MONEY FOR HIS TIME. He said it was a very simple job and not much time. I wouldn't let him leave without taking money, but with companies charging lots of money for estimates, it's amazing to see a company willing to go to this extent - actually do the job and not ask for money says a lot about him and the company. It's great having a company you trust for home repairs. I won't need another number - and you shouldn't either!!

We called One Time after experiencing storm damage to our roof. They responded quickly, made…read moretemporary repairs, and were very helpful in dealing with the insurance adjuster. Although the project was significantly delayed, due to insurance company "foot dragging", Will worked with us and the insurance adjuster to get the entire claim approved. We were very satisfied with the completed job, and would definitely recommend One Time Construction.

The team at EZ Window solutions did an amazing job and I highly recommend them! Their communication…read moreand work ethic is top notch!

Amazing what good windows can do for your energy savings! My parents were just visiting from out…read moreof town and could notice a huge difference in the warmth of my home. I had EZ Windows do a full overhaul on all of my windows and I couldn't be happier. They look gorgeous and have saved me money on electric and gas bills. Highly recommend!

Crew did good work sale was communicating even on the weekend…read more Repaired a soil pipe within an exterior wall. Crew was professional and once a date was established on time. They are busy, which indicates to me they do a good job for a reasonable price.

I cannot comment on their work because we never even got that far. A GG representative visited the…read morehouse to provide a quote. We followed up immediately, asking for a second (altered) quote to better fit our actual needs. The rep texted back that they would come out the following week. They never came / no contact from them. After I reached out again, they said we were on the schedule for another date, which came and went with no visit or message. After that I could get no response, so I called the company, spoke with another person (who said she would get to the bottom of it)...and I never heard from them again. This group was unprofessional and they wasted our time. Look elsewhere.

We had siding installed about 3 years ago. The crew that installed the siding was efficient and…read morecleaned up all materials. This week we had two places where the siding pulled loose after the high winds experienced around Christmas. The company sent out a crew within hours of our call! Thank you Paul and Juan! The company has always responded quickly to our calls. THANK YOU!!

My spent $15,000 for a shower remodel. Very disappointed with the work. I caulking job looks a…read morekindergarten class project. Both green board under the shower and it leaked. Allowing mold to under shower pad. I contacted them on several occasions and no help. I went to office in Indianapolis on two occasions and lip service. I have emails from them and about 50 pictures of the crappy service. My email is Watashi1948@yahoo.com. Any questions contact me. I would not recommend to anyone.