I had rented cars from this location before. My Land Rover broke down so I had AAA make arrangement…read moreto get a rental for a day and was planing to extend it from my pocket. I also did go to the location to meet with Peter Brios to make sure I get an suv today at around 2:30 pm. When arrived another gentlemen was there and he knew nothing about my reservation nor was acting as if he wants to help. Meanwhile peter arrived and started helping another person who arrived after me without reservation. While the other employee was explains to me about not having an suv Peter was watching me and said nothing. Very unsatisfactory service. No customer service what so ever!! I would have fired both of them if they'd were my employee on the spot. Bad attitude!! The first time I rented a Tesla from them two weeks ago the car was extremely dirty in and out with no charge left in it

Beware of this place don't give info instead of take their info…read more I visited for buying a car on Tuesday 9/1/26 and she asked my name and phone number to call back somehow, I am getting many spam calls coming up by my name which I gave my nick name that's why I figured it out.

They have the best customer service answer any and all questions and are helpful. They assembled…read morethe electric scooters for us we bought 2 for my son and daughter. My son rode his out of the store down the alley and back to the car. Thank you both for a wonderful experience we'll be back to do more business. from the dino to moval

My name is Sylvia I am so happy I found L7 auto group once again ..I had bought a car from them…read morecouple years back I was very satisfied with the deal I got ..plus the car was a champ ..plus there customer service is amazing they felt like family to me ..I Highly recommend this place if anyone is looking for a vehicle..I am on my way to purchase another car ..but NEVER WILL I GO ELSEWHERE BUT L7 NOW THAT I FOUND THEM ONCE AGAIN ...

I've always had exceptional service from Enterprise and this was no different! Everyone was top of…read moretheir game and excellent at their job! I returned my car early Monday morning and the lines were very long. To my delightful surprise, the whole process was quick; and I was taken to Caliber Collision immediately after checking out. Great job, all!

Top tier experience for my first Enterprise rental. Nothing but excellent customer service from the…read moremoment I waa greeted by Aliya at the counter to when I returned my vehicle on that rainy Monday morning to a smiling and pleasant guy (whose name I regrettably cannot recall) who didnt let the cold and pour down impact my customer experience in the slightest. The car and the price were both good and the customer service was excellent!

Matin at the Tustin car rental location was very helpful and such a great person. My reservation…read morewas actually at a different location, but luckily he was able to help me. I was very satisfied with the service. Thank you, Matin

This was an extremely frustrating experience. I tried calling this Hertz location multiple times to…read moreget basic information about renting a car and checking availability, but I could not get anyone at the local branch to answer. Each time I tried to speak with someone directly, the call either went unanswered or felt like it was being disconnected. I understand places get busy, but not being able to reach anyone for simple rental information is unacceptable. Customer service matters, especially when people are relying on transportation. Based on this experience alone, I would rather take my business somewhere that actually makes customers feel valued. There needs to be better accountability for the level of service at this location.

On Sunday, 4/19 around 3 p.m., I was leaving home to run errands when four dashboard warning lights…read morecame on, including the check engine light. Realizing I would need a car, I immediately began looking for a rental. Since it was Sunday afternoon, many places were already closed. I found Stop-N-Go Rent-A-Car and booked a vehicle online after seeing their reasonable prices. I called to confirm the reservation, and Ben, the owner, verified everything and honored the quoted price. I arrived shortly before closing, feeling stressed and overwhelmed, but Ben was incredibly kind and accommodating from the start. I rented the car from Sunday, 4/19 through Saturday, 4/25. Throughout the entire process, Ben was honest, transparent, and genuinely helpful. He truly went above and beyond and was a lifesaver during a difficult week. When I returned the car with my daughter and planned to Uber home, Ben kindly offered to drive us instead. My daughter had recently fractured her foot and was limited in mobility, so his kindness meant even more. He has a very humble, fatherly presence and made a stressful situation much easier. I would highly recommend Stop-N-Go Rent-A-Car to anyone in need of a rental car, and I will be referring others to Ben. I'm very grateful for the kindness and exceptional service he showed me and my family. If I could give him ten stars, I would. Such a wonderful, ethical and amazing business. Thank you!

Very quick Airport pickup. easy enrollment, frienly employee and clean well, running car…read more Wife wrote this though my husband rented the car)

What a find. Close to John Wayne Airport. Excellent service and staff - very helpful. MUCH cheaper…read morethan the big car rental companies. Any problem they are on it right away and responsive when you communicate with them. What else do you want? Nothing fancy here just reliable and safe cars to rent.

This was the best customer service I've ever had by far. Chloe helped us out with renting a car…read morewithout an appointment and genuinely cared to make sure we were taken care of. She took the time to explain how the whole process worked and made sure we got the right price for the vehicle we needed. I couldn't be more happy and I'd give it 10 stars if I could. That woman deserves a raise!

I walk into the business…read more "My car is in the shop and I need a rental for the meantime." "Sure, here are our two options." The staff member, Phil, says to me. "Cool, I'll take this one." I respond. "Sounds good. Here's the paperwork." Staff says. "Thanks, I'll return it in three days." I say as I complete the paperwork. "Alright, here are the keys. Drive safe." Fin. That's more or less how the process went with renting a car with Enterprise. It was quick, friendly, and most importantly simple. That's all anyone can ever really ask for. Top tier service, significantly better than another rental car place that will not be named (rhymes with Schmertz). Shout out to Phil. Keep doing what you're doing, my g.

My car was being worked on at Crevier BMW and it was going to take a while so they sent us to Hertz…read moreto get a rental until my car was fixed. There was only one person at the location. He did everything from getting all the paperwork done, to getting the car, cleaning + washing the car and doing the hand off in the parking lot. We felt bad for him, he worked nonstop and couldn't even take a break because there was a line of customers waiting to be assisted. Luckily, all the customers we encountered were VERY patient. If this would've happened at a different neighborhood/location, I assure you that there would be a lot of complaints due to the long wait. We got a Honda HRV, which was in great condition and was clean. We hope that they've hired at least another associate for this location. Kudos to the hardworking gentleman at the location. We didn't get his name but we think he's the manager.

Absolutely horrible excuse for a business. One star is too many for this place. They're extremely…read moresketchy and you do not want these guys having your payment info. You'll receive charges for the next 6 months over a rental you haven't even had for a good 5.5 months. They love over billing, bait and switching from what you reserve online, and sending people off with run down Teslas (literally falling apart), so they can hit you multiple times with even more made up charges, fees, etc(don't expect any itemized list of your charging history when you get charged another 300$ either). If you read this review and still make use of this location in downtown Santa Ana, you deserve what happens when you get ripped off major. The guy that runs this place is a beacon of toxicity and negativity. The type of individual that makes you immediately hate his presence, even before he opens his abrasive mouth. You've been warned.

Choose any other location if you value your time. I already had a rental car from Enterprise and…read morejust needed to renew my contract. Came to this location because it was close and it took exactly half an hour. They have 1 person working here, and for such a small and obscure location, it is very busy. There were 3 people ahead of me and 5 more walked in while I was waiting. Making every single person wait half an hour is ridiculous. You are better off driving twice as far away than coming to this location.

Just returned my rental today. Alyah and Jackson made this the easiest rental experience I've ever…read morehad. From the moment I walked in, they greeted me with big smiles. They were attentive, supportive, and went above and beyond to make sure everything went smoothly. This location on Edinger Ave is lucky to have them. Will definitely be coming back!