I didn't even need an eye exam or new frames; I just needed to get my favorite pair of glasses…read morefixed, and Empire Optical did it so easily and for free! As soon as you walk in, you're met with a massive selection of beautiful frames, and what I think is super unique about their store is that they're pet-friendly! They had two dogs, Elton and Bowie, wandering around while you shop, and they're so sweet. Everyone was very friendly and helpful, and I'm looking forward to going back for a new pair of frames in the near future!

I went to pick up my glasses today and was very disappointed with the entire experience. First, I…read morenever received a phone call letting me know that my glasses were ready. I had to stop by on my own, which I found to be very unprofessional. When I arrived, the staff could not locate my glasses. The employee assisting me did not know where they were, and another staff member had to suggest another location to search. He then had to ask one of the owner's family members where the glasses were before they were finally found. Once I received the glasses, I immediately noticed that my vision was blurry. When I mentioned this, I was told that the lenses had "two dots" on them. I asked what the dots had to do with my inability to see clearly, and they explained that the glasses had been made as reading glasses. This was the first time I had heard that. When I placed my order, I clearly explained that I wanted to use one pair of glasses that I had previously purchased in Kansas (and got those repaired at Eyewear they did a fabulous job) for night glare, and I wanted this pair for daytime use while also allowing me to read if needed. At no point was it explained to me that the lenses would be made specifically as reading glasses. Instead of attempting to resolve the issue, the staff removed the new lenses, reinstalled my old lenses so I could see properly, and placed the new lenses in a plastic bag. There was no apology, no effort to correct the mistake, and no attempt to make things right. I was told that the employee who originally took my order must have been confused. If that was the case, I do not understand why the business was unwilling to correct the error and provide the service that was requested. Mistakes happen, but customer service is measured by how those mistakes are handled. To make matters worse, I had to ask the employee assisting me if she could at least put my glasses in a proper case or container. After paying $95, I expected some level of care and professionalism. Instead, she offered me a Ziploc-style plastic bag. If that was the only option available, it certainly did not reflect good customer service or concern for the customer experience. I also was not offered any refund, credit, discount, or other solution. As a result, I am now left waiting until I can have the lenses corrected so that I can receive the progressive lenses that were apparently needed. Unfortunately, no one took the time to explain the importance of progressive lenses to me during the ordering process, which could have prevented this entire situation. At this point, I am out $95 and still do not have the glasses I believed I was purchasing. What is most frustrating is that no one seemed interested in resolving the problem or ensuring that I left as a satisfied customer. The entire experience left me feeling undervalued, dismissed, and frustrated. and by the way, these were Versace glasses that I owned and was putting new lenses in. Based on my experience, I cannot recommend this business. The lack of communication, disorganization, poor customer service, and unwillingness to resolve a mistake made by their staff left me extremely dissatisfied. I will not be returning. I wouldn't recommend this business to my dog. Not if my dog needed a glasses. The only reason why I'm giving one star is because I can't get past this point without giving a star they don't deserve one star not the way I was treated. I would like my $95 back. I need a refund. I don't even get to enjoy the glasses. I left with nothing. They put my old lenses back in the glasses.

Love my glasses...love the way they make them here...best quality...it's worth it to get such…read morespecialized service.

I went in and it was several minutes before anyone appeared, from the office next door. She was…read morevery nice and said the sales person was with a customer and I should wait. They did have lots of cute frames, but after 10 minutes, I left. The place was very nice and the office next door, Dr Hanson, is super. I just didn't want to wait any longer.

I came across Hicks Brunson via their YouTube Shorts where they explain all about the Transitions…read morelenses and others. Such good content, and answers so many questions. That said, I still had tons of questions so I reached out via phone. They spent 30 minutes on the phone, discussing my needs and provided me with 3 written quotes for various combinations of lenses that would work for me. I was amazed at the level of knowledge and care that was provided. The whole process was very consultative and didn't feel like sales pitch whatsoever. I am forever grateful for the help they provided I wholeheartedly recommend this establishment.

Outstanding service from Becky Joe at Hicks Brunson Eyewear! I placed my order over the phone, and…read moreBecky Joe made the entire process smooth and stress-free. She was incredibly knowledgeable, patient, and attentive to every detail--even helping me choose the right frame style and fit without seeing me in person. Her professionalism and warmth came through clearly, even over the phone. It's rare to find that level of care and service remotely, and she truly exceeded expectations. Highly recommend working with her! THIS IS THE PLACE TO GO FOR FRAMES!

I walked in, and they immediately offered to help. I own Warby Parker glasses currently. They asked…read moreif they could clean them and he replaced the nose pads because they were very worn! I'm so thankful I walked in!!

This is the best Warby Parker! Everyone here is so kind and more than willing to help. They go…read moreabove and beyond in helping you pick out glasses from their wonderful collection, which can be so difficult (especially if you're as indecisive as I am). They also help adjust and make your new glasses feel like home!! Big thank you to Stephanie and Tabitha that helped on many different occasions:)

I received exceptional service from Ms. Aveah. I've been coming here for years, and this is a face…read moreI will not forget. She was thorough, clearly explained each step of the eye exam, and was very personable throughout the process. Thank you for making my eye exam experience comfortable instead of something I dread. I truly appreciate your outstanding customer service.

Soooo, NEVER had glasses in my life. I think I have been to Zoellner in my childhood to have my…read moreeyes checked at memorial location, but that was many moons again, so essentially this is new to me. First of all, I'm aware of all the stigma surrounding this business. Not my business, didn't affect me, so don't let it drive you away. The folks were PROFESSIONAL. Found out I needed glasses. Insurance helped a lot. I am picking them up today or tomorrow after RX is done processing. Shoutout to Makayla at Harvard, the tech. She is SO professional and took away my anxiety over this whole thing. We ran a few tests and I was so surprised to see I couldn't read all the lines! Thank you Makayla and Dr for helping me through this process. ‍

Black Optical has been, and will continue to be, my go to destination for quality glasses. They…read morehave a fantastic selection of high end optics and top of the line customer service. If you're a local or just in the area, I would highly recommend stopping by to check out what they have. Thank you again Black Optical for an amazing experience

All of the staff at Black Optical are amazing, addicted to serving, and even helping me with style…read moreguidance. Highly recommend them!!

I had my third round of a blocked tear duct in my right eye. I had 2 previous surgeries to correct…read moreit, so I was reluctant to do it again. I held off for a couple of years. Dr. cox did several things to help ensure success this round. I appreciate that.

It depends on the doctor. I had Dr Cooper who was great but is no longer there. Then I had Dr…read moreSidiqui. He did my cataract surgery. He didn't warn me that I would no longer be able to see up close. Even with glasses, I can't see what I did before. And he diagnosed me with AMD age-related Macular Degeneration and said I'd be blind in both eyes within 10 years, but I'd be dead by then anyway so don't worry. Well, I was 65. My folks usually live to be 98 on average. Some 105! So no I won't be dead by then. I got a second opinion from a retina specialist who said that I only had one spot with AMD, and it was unlikely to cause blindness, but that i should be checked annually just in case. If it did spread, there are shots that can be given in the eyes to slow it down. And it does NOT always move to the other eye as Dr Sudiqui had told me. Dr Sudiqui also wanted me to have another surgery to correct the glare I was experiencing. But I only get glare when I'm wearing glasses, so how is surgery going to fix that? The specialist said no I don't need that surgery and it wouldn't help that problem. I need glasses that don't reflect as much light into my eyes.

Yes, this is a comment on the E admiral store in Tulsa, Oklahoma. Worst customer service ever if…read moreI could give this place a zero I would one person in there will tell you one thing and the other will tell you something totally different. The next day they won't help you out on anything they don't know anything. They even printed out the insurance and still couldn't give me what I was supposed to pay or what I was supposed to anything . So yesterday I could've got free glasses but today I pay for them. I'm not paying $300 for a pair of glasses my Mart express just worst store ever please if you're gonna go do not go to the one on

I went to the 4002 S Yale location yesterday with my 86 year mom and 87 year old dad with dementia…read more I went in (left parents in car) and asked how long it would be to see us. I had the car so I could see them. One man was checking out a customer. There was one customer in line. In several minutes the customer waiting left. I asked if we were next in line. I was told yes. I said can I go get my mom and keep my place in line? He told me yes. When I got out the wheelchair, brought her in, the other lady working there was waiting on a lady, who apparently walked in while I was bringing in my mom. I said I thought you were holding my spot. He just shrugged. We waited about 10 min hoping the guy getting checked out would be done soon. So disrespectful. I had already picked out the glasses for mom before I went to get her. I put them on a shelf and left. What has happened to keeping your word? He knew I was bringing in my 86-year-old mom. Total disregard for us. I know nothing will happen, but I think people need to know how we were treated. If I could rate below 1 I would.

Shelby is so helpful and knowledgeable about fashion! A lot of great finds in the past for work and…read morecasual clothes. My last awesome find was a Calvin Klein plus size dress that is amazing!

Mom's Closet is a spot I pass by all of the time without noticing & the only reason why I know is…read morebecause I went with my partner for her to update some stuff for her art display. Once I walk in, I see all kinds of eye catching colors & articles of clothing. Clothes on the left wall, right wall & right in the middle... plenty to choose from. What's funny is a day or so before the visit, I was telling myself how I wanted more buttoned short sleeved shirts & I found two at great prices. Both shirts were $10 a piece & there were other pieces I went back & forth on that averaged around $8-15. I look forward to coming back more often because I enjoyed a lot of selections that weren't in my size, which made me on the hunt for more of the inventory whenever it's updated. Shelby, the owner, was super nice. She was also telling us about a special they were having with certain discounts on jackets & sweaters. There are events that happen often here, you can stay up to date on their social media accounts or website.

After 20+ years i've been a patron, they've always provided outstanding customer service. Their…read more willingness to work with you and provide superior expertise is top drawer. I highly recommend David and his father whom have an established record of stellar performance and experience.