1. Eyelash by Emiko

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Pasadena, CA

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Eyelash by Emiko

4.6 (58 reviews)
ModerateEyelash Service

By appointment only

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Review Highlights - Eyelash by Emiko

“During consultation, I told her my story and my feeling toward Japanese extension and Emiko totally understand my fears.”

Mentioned in 6 reviews

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Sumi Lash - Pasadena

Sumi Lash - Pasadena

4.5(109 reviews)
3.7 mi•South
Women-owned & operated
Certified professionals

I haven't gotten my lashes done pre pandemic at the original SG location. I came by out of trust…read moreand convenience to Pasadena before a music concert to get some drama in my lashes. The store is super cute, very comfortable, still offer blankets and a lot of communication and suggestion for what I want vs what my natural lashes can hold. I'm super satisfied with the result & got a lot of compliments on them!

Absolutely HORRIBLE experience. I am beyond upset and regret ever coming here initially sat in the…read morecar cried on the way home trying to think about how I'm going to fix this she really pulled out and cut all my eyelashes down.. I originally got my eyelashes done here a few weeks ago, and they were uneven and looked unnatural to me, so I decided not to get them redone. When it was time to remove them, I figured this would be the best place to go since they had done the original set. I NEVER expected to leave with almost all of my natural eyelashes cut down and damaged. The removal process was absolutely awful. The technician had me lie down, put eye patches on me, applied eyelash remover, waited approximately 10 seconds, and immediately started pulling at my extensions. When some of them wouldn't come off, she started PLUCKING MY NATURAL EYELASHES OUT. I understand that a few natural lashes might come out during removal, especially since I use a lash growth serum and have quite a lot of lashes. But this was NOT a few stray eyelashes. She was plucking out SO MANY of them. To make matters worse, as she was plucking and tugging the remover got into my eyes, causing intense burning, I literally jumped out of my seat. My right eye was somewhat tolerable, but my left eye was burning so badly that I could barely stand the pain. The technician continued working despite me expressing how much it hurt. The employee working on the client next to me even heard me complaining about the pain, they talked a bit and the removal continued. Then I started hearing snipping and cutting noises. I could literally feel what seemed like my eyelashes being cut, but I could not imagine that someone would actually be cutting off that many of my natural lashes. After several minutes of hearing those noises and feeling those motions, I realized something was seriously wrong. When I finally looked at my eyelashes, I was HORRIFIED. Almost all of my natural eyelashes had been cut down to extremely short lengths. They are now uneven, with individual lashes appearing to be different lengths, and there is still glue residue left behind that was not properly removed. I cannot even begin to explain how upsetting this is. I have spent so much time growing and maintaining my natural eyelashes with a lash serum, only for them to be ruined during what should have been a routine removal appointment. My lashes are now so short that I cannot even wear mascara. I may have to wait months for them to grow back, and there is no guarantee they will return to their previous condition in months. HOW does someone go in for an eyelash removal appointment and leave with their natural eyelashes practically destroyed? If the extensions were not coming off properly, the technician should have taken the proper steps to remove them safely instead of repeatedly plucking and cutting my natural lashes. If the process was taking too long, that is not an excuse to rush or take shortcuts at the expense of a customer's natural eyelashes and comfort. I left with damaged natural lashes, burning eyes, and literally unfixable lashes. I would NEVER recommend this place to anyone. If you care about your eyelashes, please think twice before coming here. I would not wish this experience on anyone. Don't worry I will post the pics. Left and right is different lengths due to different cuts with some old extensions still on there.

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Sumi Lash - Pasadena
Sumi Lash - Pasadena
Sumi Lash - Pasadena

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Eyelash by Emiko - eyelashservice - Updated October 2026

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