Dr Bui was very thorough in explaining the tests done on my eyes. Her staff were friendly and made me feel like a long time patient even though it's my first visit. I highly recommend Dr Bui. My suggestion is to provide paper or email copy of test results and prescription. read more

Dr herself is very good tried communication with me about eyes. But staffs no I'm very disappointed they did nt explain first place about the first frame glasses. It's still under warranty to fix replace lenses due stratch on Len. They say no lab can't they did nt tell me why becuz they gave me two glasses frame free without explain cover one frame warranty without ask me I want my first frame to fix lens but no. I asked go back to first frame fix say no. Two frames I did nt ask free due waiting almost a month if they have problem just let me know but no that's mess up and communication lack of it. read more

Hands down the best experience ever be had during an eye exam. The entire staff has been awesome from the moment I called in to make the appointment. Huge selection and lots of options. The dr is incredibly sweet and explains things in an easy way to understand. Definitely going there from now on. read more

Dr. Bui is amazing--thorough, kind, and efficient. She truly took my personal situation into account when discussing my prescription options, which I deeply appreciated. The selection of frames is impressive; I found the perfect pair within minutes. Every staff member was exceptional--not just with me, but in how they interacted with each other and other patients. The entire experience exceeded my expectations. I'm incredibly grateful. Thank you! read more

The moment I walked it I knew everyone was friendly . That was the vibe I was getting. I met Dr. Bui who was educating a student who is going to school to become an optometrist . I agreed to have her in the room . Dr. Bui is passionate and very knowledgeable. I was shocked to find out my last eye doctor a year ago didn't assess my contact lenses right . The prior doctor made my left eye about a whole grade stronger . So Dr. Bui corrected this and so far my contacts are great . It's rare to find Drs who are so kind / passionate and professional. I will come back again for my annual next year ! read more

The staff and the doctor are very pleasant and the eye doctor does a really well eye exam I'm really glad I found this eye doctor will be returning read more

This is my very first yelp review. Only reason I'm writing one is because this place changed my life. Dr. Bui and staff are amazing! I was diagnosed with Keratoconus (rare eye disease) in 2007. My vision was deteriorating to the point where I was no longer able to drive or do anything normal using my vision. No eyeglasses worked because of my condition. Dr Bui was able to get a specific contact lens for me and now my vision is 20/20. It's like I'm looking at a whole new world. Extremely grateful for this place!!!! read more

The staff is so friendly and helpful. Dr. Bui is kind, knowledgeable, and welcoming. It's been my favorite ophthalmology experience by far.

I love Dr. Bui and her staff. They are all friendly and helpful. I was having a bit of a struggle with my new lenses. Ruby went above and beyond in figuring out what the issue was. She called me and was able to replace the lenses in office the same day. Ruby made sure my new glasses were a perfect fit. I'm so grateful for her efforts and excellent customer service. Thank you for always providing me with the best experience. I definitely recommend Dr. Bui to all my friends and family. read more

I just got my progressive and desk glasses from Eyedeal and I cannot be more happy with them. In ten years of glasses-wearing this is the best, most accurate prescription I have ever had, and the calibration on the lenses is spot on for every zone. My eyes are so comfortable and everything is so clear. It makes a huge, huge difference. Thank you, Dr. Bui! read more

I have been going here for over 5 years and my parter as well. The Dr. Does great thorough work. The group of ladies in the office treated you very well. However they have a new manager Makana who is very unprofessional. I have VSP insurance but they shouldn't matter. Every-time I go in she keeps asking me if I have medical assuming for whatever her reasons are that I do. She shouts is out loud. I also felt I got less service because she felt I had medical. She has brought the business down tremendously. I had to ask to sit down to try on my glasses just a terrible manager I hope Dr. Bui sees her business has dropped in customer service due to Makana and Makana alone. read more

Bottom line, they just don't treat you well. Especially if you are MedI/Medi. Feels like a money train and I want off. read more

Dr Bui and the office staff is very caring and knowledgeable. Makana went above and beyond to make sure the glasses fit and felt comfortable. Thank you read more

They only get a star because Yelp! won't let you leave it at zero. The customer service here is poor at best. As a customer in between jobs I had to use my Medi Cal insurance. My daughter and her mother used to be patients here and had pretty good experiences. But maybe that's due to the insurance they have. When I first contacted them they said they don't take Medi Cal !!!! My daughters mom called them back then it changed. Ended up that there was some part of the exam that Medi Cal doesn't cover, which I said I would pay cash!! Then all of a sudden they take Medi Cal and could schedule me right away!! The lady in front was super flirtatious even though she clearly had on a wedding ring. She was more interested in talking than informing me of the time frame these glasses would be in. The Dr. was great at doing her job no pain or intrusiveness. Buuuuuut....3 months later still no glasses. I'd given them calls to check up with them. Same answer every time. Not to mention they are only open 3 days a week. The lady who answered was cheerful at first until she had to look up my patient file. Then it was down hill. Put me on a fake hold then clicked over to say,"Still no word...I can't even tell you when you can expect them." I admit I was frustrated but never once did I curse her or berate her. I said ,"it sounds like a crock of shit, I've used medical benefits before at other optometrists and it never has taken 90+ days for some plastic frames!!!!"The lady kept interrupting me while I was trying to ask her questions then hung up saying I was abusing her!!!! When I called back the flirtatious lady answered,(I only know it was her because she was Indian) and starts yelling at me. Saying she heard me disrespect her coworker and she was cancelling my prescription and I could come pick up a paper copy to go somewhere else. Mind you she was on an office phone not speakerphone. And I never raised my voice at her. I called back again and this time the Dr. answered. And was much nicer and informative but still denied Do not go here even for water if your clothes are on fire. They are utterly useless and ignorant to customer service. They grouped together and stood behind a woman who was disrespectful over the phone and discriminant against Medi Cal benefit users. read more

A few years ago, my son and I went to this place to an exam. Good exam and pleasant service at that time. Fast forward to today, i wanted to follow up with a check up to see if my or my sons prescriptions have changed, but for some reason the office has not called back. I have left 3 voice mails over the past 4 weeks, with no call backs. I will not call again, but will look for an optometrist who would want my business. read more

Tried calling multiple times for new patient eye exam 10 x during their business hours. No answer. I finally was able to secure an appointment online but it looks like it was cancelled. A word of advice for new customer, just don't even bother. It's pointless. Good luck! read more

It boggles my mind at how unprofessional this place was. So for my first appointment there I had explained i wanted to purchase contact lenses and glasses as well. considering i have an astigmatism in both eyes this is a very expensive task. after seeing the doctor the receptionist totalled me up for the day. 1. she did NOT take my measurements for glasses, so when they arrived they really dont fit like they should 2. I gave her 90 dollars in cash and paid the rest on my card and she recorded it as only 70 and when i told her that I think she made a mistake she got defensive and stormed off to grab the money and recount it, she was indeed wrong. 3. she told me that if i bought a year supply of contact lenses that i would get a rebate form for anywhere from 70-100 dollars back. WELL SHE WAS WRONG because i have an ASTIGMATISM and the rebate was NOT for the brand i bought, so instead I only get 50 dollars back and i am out way more money then i wanted to be. All in all, i will NOT be going back here. read more

Excellent customer service! Very welcoming environment. They were very attentive and listened to my husbands needs. They scheduled my husband within 5 days! They worked with his insurance to give him the best deal. Would highly recommend! read more

Shout out to ruby! She was seriously super nice and fun to talk to! She was really patient with me and we had a lot of things in common and we were just drooling over all the food we were talking about. I really appreciated her assistance on getting me my new prescribed glasses! Thank you dr. Rebecca for an easy and painless visit! I love my glasses! read more

Just had my first eye exam here on the recommendation of a coworker and I can't believe I ever went anywhere else! Dr Bui and her staff are the nicest people in the world and their customer service is exceptional. Dr Bui was so educational, explaining the pros and cons of lasik and other options available to me. I didn't once feel like I was being sold anything; all the information I was given was to benefit myself. It's such a good feeling when you find a permanent specialist. This is officially my eye doctor! Thank you Eyedeal Optometry! read more

If it wasn't for them losing my appointment that I'd made 3 weeks prior in their system this would be a 5-star review. That left a negative first impression. That being said, I was very impressed with Dr. Bui and the eye exam I recieved! The exam was very comprehensive, and Dr. Bui answered any questions I had with professionalism and tact. The front office staff were also very helpful when I was selecting my frames. The girl who assisted me gave honest opinions about whether a set of frames looked good on me or not and encouraged me to choose frames that my vision insurance would cover more of (making my out-of-pocket costs lower). All in all, a solid 4-star experience! read more

The Dr very thorough, wonderfully patient and explains things in plain English lol. Great service, warm + welcoming. Love my glasses.

The people are pleasant but don't expect anything in a timely manner. I had an appointment about a month ago. I have been calling and calling and I do not get a response. I just need my glasses. I just showed up and apparently one set was ready but my wifes was no where to be found. We never got a call or a call back saying one came in nor was my wifes even ready. Poor customer service. Needs better communication with patients. read more

I had a great exam with the doctor and she suggested a particular lens. The front office person changed the doctor's recommendation. I called the same day questioning this and didn't get a call back. I called two weeks later asking about the status of my glasses. Nothing! No contact. I even submitted the survey back to the office after my initial office visit! I now have a pair of glasses I can only use for reading. They don't work for me in my office or for meetings. I could and should have gotten a $5 pair of readers from Walgreens. Terrible customer service! No return calls. And why ask for feedback from customers and not act when you get unfavorable results? There are too many options to ever go back here. I have never left an unfavorable review for any service. I always give people the benefit of the doubt. But this experience was ridiculous. read more

Last year I had my first visit with Dr. Bui and was impressed with how professional and complete my eye exam was. I was interested in the new bi-focal contact lenses and she made sure they were the right fit for me by first ordering samples and letting me try them and choose the ones I liked best. (I later learned that most Optometrist will not take the time to do this) This year it was almost time for my check up when I noticed my eyes were very blood shot. It was a Friday and I called her office first thing in the morning, the staff managed to get me in to see her by afternoon. Again the visit was very professional and I was very thankful to be able to pick up medication and be on the mend that very day. I recommended Dr. Bui to my sister and she was also pleased with the service she received. Don't expect a fancy office but do expect great service from a professional. read more

I love going here to see Dr Bui. Boy are my eyes bad. I have astigmatism, I am near sided, and have something called keratoconus. I apparently also had an eye infection and miss Rebecca bui took care of everything for me. I am super pleased so far. They also told my spouse he had eagle vision. Near perfect site. Thanks for all your help to the staff members too ;) read more

So happy with the service and staff at Eyedeal Optometry. I always enjoy going in. Gulie, Rubi, and Dr. Bui are so knowledgable and I have been very happy with their advice about frames and lenses that would work for me. Grateful to have found this practice so close to home. read more

This is how bad this review is going to be, I haven't even been to this office. I had made an appointment on their website and was told I would receive a confirmation email, never got it. I have been calling non stop to ask if they would like me in sooner to fill out paper work, I needed to know if they were in network with my vision insurance. They do not do any reminder calls at least to find out if I even have an appointment. Nothing. I called 3 times today alone. This is horrible customer service. I am in the medical field and if there is one thing I know, people want call backs!!! Even if their voice message stated something like "due to high volume of calls, calls shall be returned with the next 2 business days" geez. There are way too many optometrists to have to waste time going to this one. read more

Ordering my contact lens refills was easy and convenient.

Super service, ordered 2 frames for me to try out, honest opinions, about how the frames looked, Dr Bui was very thorough, I would recommend Eyedeal Optometry read more

Great staff,very helpful in picking frames overall great experience from exam to picking up my glasses, ,highly recommend

I've had such a good experience at this optometrist. Dr. Bui was wonderful!! She made me feel like I was her only patient of the day even thought she saw another patient while I waited for my eyes to dilate. I had to have special contacts ordered and they took longer to order than they originally told me, but I got a call right away saying they were going to be delayed. Then when the contacts finally came in I was out of town for 2 weeks. They told me it wasn't a problem for them to hold on to them and just to give them a call when I got back into town. I never heard any irritation in their voice when I talked to them. This was truly a pleasant experience and I would highly recommend this place to anyone who asked. I plan on going back for new glasses soon. read more

Gulie was a total professional...she found frames that fit perfectly and handled my many issues. I just walked in with RX in hand, no appointment. I'll tell more when I get the glasses back. Ok got glasses. They were perfect! Expertly fitted by the staff. This was a complete relief after a bad experience with another optical company...and having waited for 3+ months since I broke glasses! Ahhh..comfort and good vision, a relief! read more

Absolutely amazing service from a great team. It was my first time there and I could not have been more pleased. Place was clean and organized and they had a pretty good selection. Although, I was looking for something (glasses) a little rare and hard to find. The receptionist was a great help and went above and beyond to help me find exactly what I was looking for. In the end, after searching for a needle in a haystack, there it was. The glasses I ended up loving were there on the shelf. After looking through boxes in the back and searching online she found me something I fell in love with. Eye exam was very smooth and straight forward and honest. I really felt the doctor and her team were really concerned with how I felt and made a real effort to make me comfortable. Now, just waiting for my spectacles to be delivered. :) read more

My first time visit and I thought the service here was exceptional. They have a great selection of eye wear including a wide range of sunglasses. Dr. Bui and her staffs are super friendly. They even have my prescription glasses back early. I would definitely coming back for a second visit. read more

Won't go back because of their customer service. So I ordered a pair of frame glasses and they told me it would be ready in one week (it was a Friday and she said they would call by next Friday). But I waited for two weeks and they never called me back! I tried to call them twice but no one answered. Even left a voice message but they didn't reply at all. I was even a little worried because I've paid full price... Then the third week I visited them and the receptionist checked my information and said the glasses arrived yesterday and they gave me a call and apparently they made a wrong call... Come on I seriously think it's just a professional lie. Anyway I give it three stars because at least they got the job done but I'm still confused about their service... read more

I went to that office for my daughter"s eye exam. Inna and the Doctor were very nice and proffessional. Dr. Bui explained everything very well, my daugther needed a glasses, so I was able to order them rigth there. My teenage daughter was able to pick the frame she likes and its covered by my insurance. Thank you Dr. Bui. read more

I've been to the old office many times before and every time was a great experience. Dr Bui & her staff were very friendly and helpful. They explained everything in details & always tried their best to make you feel comfortable. I've never doubted their professionalism. Thanks Dr Bui & I'll gladly continue to be a regular customer at your new office. By the way, I love the new office. It's really bright & spacious. read more

Dr. Bui and her staff are all so wonderful. I went in because I hadn't had an eye exam in well over three years aaannnddd....well let's just say I needed it. I was pleased with the high level of customer service and selection of eyewear. I also appreciated the honesty of Dr. Bui and her staff while I tried on pair after pair of glasses. If you are looking for an eye doctor, I highly reccomend Dr. Bui. read more

I love this office and the staff. The doctor is very nice and professional. And atmosphere there very friendly. I would highly recommend this place. read more