I do not write reviews, my experiences with customer service have fallen within the expected level…read moreof service. I refuse to waste energy on a negative review. This time I am taking the time to share the amazing customer service I received from James Mares at La Paz Optometric. I have been with La Paz Optometric for 30 years at least. Dr. Yamamoto is awesome; the staff is courteous. I am in once a year and that is it. About two weeks ago I went in to have my glasses frame fixed or replaced. They called me a few days later and I picked up my glasses. The next day I noticed that I could not see as clearly as I did before. I swore that I had the wrong prescription lenses. I called and demanded to speak to the Office Manager. I was ready for a battle on the phone (shame on me). James very nicely said no problem come in tomorrow and I can check it for you. I went in earlier than expected. Now am ready to be a "karen" if need be. Well, I did not have to wait long even though I showed up 45 minutes early. James was very nice, took the glasses, came back and said the prescription was correct. I said how do I know that it is? I could see fine before and now not so much. He did a quick test, and it looked like my sight had changed. Thinking to myself "great now I need to get a new prescription, and it has not been a year since I bought these glasses " James suggested having my eyes checked again by Dr. Yamamoto who happened to be there. I agreed and waited 10 more minutes. Dr. checked me again and in fact my sight had changed a bit. The entire time, James had the most delightful attitude and made me feel like I am a valued patient/customer. He took the time and with kindness he disarmed me. I offered to pay for the new exam, I do not like to take advantage, I just want to see. I highly recommend la Paz Optometric. I will be seeing them for another 30 plus years with the grace of God. Superb level of customer service. M Lopez

Compassionate Care and an Excellent Eye Doctor…read more I recently took my mother, who is disabled, to La Paz Optometry in Mission Viejo to see Dr. Mimi Truong, and I cannot say enough good things about the experience. From the moment we arrived, Dr. Truong treated my mother with the utmost respect, patience, and genuine care. She took the time to make sure my mother felt comfortable throughout the appointment and never rushed the process. It meant a lot to see a physician show that level of compassion and professionalism. Dr. Truong was also extremely thorough during the eye examination. She carefully evaluated my mother's vision and eye health and took the time to explain everything in a clear and helpful way. She provided a lot of valuable information that helped us better understand my mother's eye health and what to look out for moving forward. La Paz Optometric Center has been serving Southern California communities for decades and offers comprehensive eye care services, including detailed eye exams, advanced diagnostic testing, and a wide selection of eyewear. Their doctors use modern technology to detect and manage eye conditions early and help patients maintain healthy vision. (Optometric Centers in Southern, CA) Our visit confirmed exactly what their reputation suggests: a professional clinic with knowledgeable doctors who truly care about their patients. If you are looking for an eye doctor in the Mission Viejo area, I highly recommend La Paz Optometry and Dr. Mimi Truong.

Everything, from the receptionist to the doctor to the person who helped me with the glasses, was…read morefriendly and professional. The waiting area felt welcoming and warm. I like the way Dr. Evan explained everything about the health of my eyes.

I highly recommend this place for trustworthy service that truly makes you feel cared for and not…read morelike a transaction. I feel confident about my eye health and getting the best possible service and options for my glasses and contact needs. Dr. Goldman was so kind and informative, and they took their time to go over things. They even did an in depth retinal scan. Everything was communicated properly beforehand regarding the charges, insurance, etc. They have a large selection of designer and everyday frames including sunglasses. I appreciate that we did try another sample of contact lenses to see if something else worked better for me. No pressure, just kind service and care that makes you feel like friends. This is the first optometrist we've seen since moving to Orange County, and I would recommend them to everyone I know.

They have some frames available in store and can take care of lenses for your own frames or for one…read moreof theirs. Same day service for lenses is very impressive given the normal 7-14 day min. Pricing is fair and they were extremely kind

I'm speechless at the customer service I just received from this business. I'm assuming it was the…read moreowner who answered the phone. I called and asked if it would be possible for them to fix a minor repair on my glasses and before even letting me finish he said yes we could fix it with an appointment. And then proceeded to say we are fully booked. Goodbye. Just appalling customer service. I understand if you're busy and that's wonderful but advise me if you don't have anything for the next couple of weeks which I would completely understand. I would expect to be treated with kindness like a customer when you have a business that depends on them. Perhaps my repair was not worth his time but there is no excuse for speaking to a customer like that.

Had been going to another optometrist for 20 years, but heard great things about this optometrist…read moreand her staff so decided to give them a try. First, my daughter, Sophie, got an exam and love Diana and her team. She said she pointed out things the other optometrist never did. She ended up getting a beautiful pair of Chanel glasses that she loves. My wife saw the quality of care and decided she would get her next glasses here and also got a pair of next season's Chanel glasses that she got a "sneak peek" at. She just picked them up this week and loves them. We'll be making Diana and this location our new optometrist for the next 20 years.

Extremely Unsanitary and Unprofessional Experience - Resulted in Eye Infection…read more I went to Dr. Zia at the Optometry at The Shops in Mission Viejo for a simple routine eye exam and unfortunately ended up with a severe eye infection. Within a day, my eyelid became swollen, painful, and red. I have since had to see both my primary care doctor and an eye specialist, who confirmed the infection and prescribed antibiotics. Despite treatment, the swelling and discomfort have persisted for several days (photos attached show the progression). During my exam, I observed very poor hygiene practices -- no handwashing before touching my eyes and no visible cleaning of tools between patients, eye drops used but cannot be sure how clean and new it was. When I brought this up after chafing my my primary care that I for sure picked up an eye infection my concerns were dismissed they tried to blame it on other things AfterwardsI reached out to provide feedback and explain that I didn't feel comfortable having my exam given the outcome and several mistakes during the exam (including entering the wrong astigmatism axis). A staff member named James initially offered to reverse the charge so I could go elsewhere, but the office later refused and billed my insurance anyway. When I later spoke with Dr. Zia, she confused me with another patient named ("Zaineb"), gave inconsistent explanations, and seemed unsure who she was speaking to, even though she is the one who called me back, which was very unsettling. Between the poor hygiene, few mistakes on the exam, and refusal to take accountability, this was the most unprofessional medical experience I've ever had. I'm sharing this review, along with photos, to warn others to be extremely cautious before booking an appointment here.

This Optometry is thoroughly a hidden gem. Dr. Niloufar Hedayat is one of the kindest yet most…read moreprofessional and caring human being. Clean office, friendly staff and excellent choices of glasses. You feel being treated with dignity and friendliness of genuine good old time yet with a very modern atmosphere.

I recently visited Excel Optometry for an annual eye exam. I have been going to this office for a…read morenumber of years and never had a bad experience, but I wanted to share my experience this time because I had interaction with 3 different people on this visit--one which checked me in and assisted with a selection of glasses, one who performed some preliminary eye tests, and the visit with the Optometrist. All 3 of my interactions were exceptional. All 3 had very welcoming and positive attitudes.

When we relocated from Los Angeles, where all our doctors were in the Wilshire and Robertson area…read moreand Cedar Sinai Medical Center, we worried if we would have the same quality care in Orange County. Our doctor at the Beverly Hills Eye Center referred us to Dr Domínguez, Modern Eye Optometry, in Lake Forest. Since 2018 we have been with Dr Domínguez and his team; we have only received excellent, professional and caring services. Our fears were allayed immediately, and time and time again Dr Domínguez' expertise in optometry has been demonstrated. I had an opportunity to also see an ophthalmologist that when I mentioned I was under Domínguez' care, he said "Ah you are in great hands." Thank you Dr. Domínguez, you and your team are definitely and highly recommended for the personal caring reception you always give your clients and because of your level of expertise, use of updated technology, and flexibility in seeing us.

Had a great experience at Modern Eyewear Optometry! Dr.Dominguez was so kind and knowledgeable. He…read moreprovided me with great information about contact lenses and took his time with getting me the prescription that worked best for me. It was such a Beautiful office, everyone was so friendly and kind. Great selection of frames, so many to choose from. I had a hard time deciding and Maribel the optician was so helpful and sweet! She was patient and helped me narrow down my choices and really helped me figure out what my insurance covered and best options for me. 10/10 service. Will be making modern eyewear optometry my home office from here on. Genuine service, great hospitality with people who truly care ! You won't be disappointed

I had such a wonderful experience at People Optical! I brought in my Tory Burch sunglasses because…read morethe frames had stretched out and become too wide. They were incredibly friendly and courteous, adjusted them perfectly, and didn't charge me anything for the service. It's so refreshing to experience this kind of customer service. They made such a great impression that my husband and I will definitely be coming back when we're ready to purchase new sunglasses. I highly recommend People Optical and am so happy to have found them!

I highly recommend this local optical shop. Not only is the staff always friendly, but they also…read moreassist customers by making free adjustments if you stop by with any issues--even for glasses not purchased there. Furthermore, the lens replacement service is excellent; the lenses are fitted perfectly, ensuring top-notch quality that leaves me completely satisfied. I highly recommend this shop. Thank you to Jake & his team!!!

Ive been coming here for a long time. This is the spot to go, very friendly and helpful staff. Big…read moreselection of glasses and the quality is on point. Dr Vu is great to work with for eye exams and more!

As I was getting ready to post my review, I noticed my previous review from 2020, and my comments…read moreremain the same for the exceptional care provided by Dr. Ursetta-Eck! She has excellent clinical skills and sincerely cares about her patients just like Dr. Vu does as well. The staff are absolutely terrific and create a comfortable environment for their patients. Job Well Done! Jonathan Robertson

Great optometrist, recommended. Courteous staff and friendly atmosphere. Convenient location.read more

brought my 6-year-old son to Project Eye Care Optometry, and I honestly couldn't be happier with…read morethe experience. From the moment we walked in, the front desk assistant was welcoming, professional, and so kind -- she immediately made us feel comfortable and taken care of. Dr, Cano got us in right away and was absolutely wonderful with my son. He was patient, friendly, and great at explaining everything in a way that both of us could understand. You can tell he truly loves what he does -- he took his time, never rushed us, and made sure my son felt at ease throughout the entire visit. Everything about the experience felt personal, professional, and private. The level of customer care here is outstanding -- you don't feel like just another patient, but like they genuinely care about you and your family. If you're looking for an optometrist who is knowledgeable, passionate, and great with kids, I can't recommend Project Eye Care Optometry enough. We'll definitely be coming back!

They do not answer the phone ! It's either no answer or the call just gets hung up…read more I've had way better service in the Alhambra store where I used to live. Guess I'll have to drive over there to check on the status of my new glasses

I ordered some glasses over at Costco optical. Matt was super helpful and the service was pretty…read morequick overall, especially for a weekend! There are lots of glasses options for any style. Plus, if there is a long wait you can always go on a sample adventure while waiting.