Scheduled an appointment and went right in. I got gel on my toes, it was very quick. And got medium…read morelength lashes which were fast as well! The quality of both lashes and pedicure were 10/10. Very sanitary with their tools. Nice environment. Recommend!

Horrible experience after being talked about by one of the ladies and getting aggressive service.read more

I had an incredible time at A1 Brows. This is their second location. This one has been open for…read moreabout three months. I did a walk-in during lunch time on a Wednesday and it was empty. I asked for eyebrow threading and upper lip. I loved my threader. Her name is Nisa (might be spelled differently) and she was so funny and easy to talk to. I'm sure I'm not alone in this, but going to a new brow place always feels like a risk. There is always the fear of potentially getting your brows messed up. Nisa and I laughed about this. I told her I wanted my brows thick and long. She determined a light clean up with be good for them and I was really happy with the results. We giggled about past nightmare brow stories and how threading one side of the face can be more painful than the other sometimes. It was good convo and above all else a good experience. Eyebrow threading is $15 and upper lip was $10. I'm looking forward to returning and getting my brows done here again.

I usually go to my consistent place, but with schedule challenges found that I needed a quick place…read moreto be able to just walk into at my own convenience. This was that place. On walking in for my first ever visit, I was shocked to be greeted in a bright, clean, and very quiet spot. I was the only customer and was quickly greeted by Nisa. I appreciated that she asked what service I'd like to get and I asked her the cost ahead of time, as the service list was scrolling across the digital screen and had already passed the threading services. She told me to have a seat and then went to wash her hands, and came back to begin my eyebrow threading service. She was nice and personable and asked me how I like my eyebrows. I thought it was a nice gesture that she recognized that I had never been to the business and usually go elsewhere, so she acknowledged wanting to learn more about the thickness I like and shape. She worked quickly to clean up my brows and while working a couple of other customers came in and she was able to greet them while still providing my service. She was patient and kept providing the mirror for me to provide feedback to her on whether I was happy with my brows or if I wanted her to continue working to remove any fine hairs or to continue improving the shape. This visit definitely exceeded my expectations because I was not expecting it to be personable and to have someone so patient who really did value my happiness with my brows. Overall great service and I would recommend this place to others for your brow services. I will definitely return. I also think this is a newer location and she did tell me they have been on West broad for many years, so seems like a place with a good history.

Nilam is professional, personable, and gentle. I've been a client for several years, and I…read moreabsolutely love the services she provides at every visit--never disappointing.

I was really glad I found someone who could do my eyebrows the way I like because I moved to VA…read morefrom Florida, but she is not consistently with her hours and I travel from like an hour away to go to her. One time I drove there and she was closed so I learned to always call before going.

Wonderful studio, excellent facials, waxing and eyebrow threading services. Excellent customer…read moreservice, very happy with the services

Jessica & Tae are my wax technicians ! They are the absolute best! Keep me informed and updated…read moreabout what I need to be doing between waxes and upcoming too! Waxers get 5 stars These two waxers deserve a raise and TLC! Day paid off too ... Front desk people SUCK! Front desk gets a two. Customer service in the front is ghetto!

Out of all the EWC's in the RVA This one is the absolute worst one…read more I have gone here most often because it's close to my work, but all the other centers are much better. So if you have a choice pick any other ones. For the most part the techs here are friendly and caring people. It is the front desk and management that are F'ed up! I am absolutely tired of their BS, every time I go there they have some type of problem or send me back must later than my appointment. This time they lost my appointment but said they had techs available. Then told me they had no appointments for 45 minutes. I told that I could not wait that long. I will not be back!

I went to their nail salon today the design that the girl was trying to give me did not match the…read morepicture. I asked for her to change two of the nails and everything became extremely hostile. She got up from the seat, refusing to fix them. Manager came over and told me I could leave. The manager ended up fixing them, but was rude to me the whole time I will never be going back to this establishment I'm not sure why do they feel like they could treat people this way they don't respect us as a culture.

they are my go-to nail spa in the area. They are always friendly and patient. They try to get you…read morein as quickly as possible if you're a walk-in without sacrificing quality. Service is just top-notch. They give you a choice of drink and a cup of fresh cut fruit while providing the service, which is just so sweet. I never get anything other than basic mani and pedi just because my lifestyle is much too rough for anything else. I never have any complaints. They are also reasonably-priced, so that's nice. I would definitely recommend.

They provide good service in an attractive facility. The staff is friendly and they offer a variety…read moreof services. I have been going there for years and have never had bad service or a nail infection.

Came for my 12 noon appointment today with Hnh (Hannah) and they informed me that Hannah is not…read morehere WTF? It's 12:25 and the old lady (that I do not like) has come over to do my pedicure. She cannot speak English and so I cannot communicate with her! When she's hurting me, she just keeps doing what she is doing. I don't know why they ask for you to pick a tech when they just assign anyone. This is a helava way to run a business! SMH!

Booked an appointment believing it was mobile for an elderly woman, when the person didn't show up…read more(after 15 min) I immediately emailed as this was the only point of contact she gave, she said it was in person and she didn't show, she then called them and refused to refund the deposit for the misunderstanding. Once I contacted her and explained we have no way of knowing how you run your business we started out at the mobile service and was sent to the dragon site unknown to us it was not mobile and this is a 75 yr old woman she still refused to refund the $ or accept any responsibility for the misunderstanding. Just finger pointing, very very unprofessional and if $38 meant that much to this business they need it more than the client

Amazing through and through, the manager India and my nail tech Marcela were lovely and made sure…read morethat I loved my nails and customized them to my liking. I got these nails for graduation at my university and I've gotten so many compliments. Great service and perfect shape and design. Gel X is my favorite and the application here is wonderful. It's so easy to book an appointment online even last minute. Thank you again ladies for making me feel like a mermaid princess!