I don't review often but wanted to add one here because both my wife and I made eye exam…read moreappointments this year, (it was time) and after going through the initial eye tests, checks and pictures (without dilation), we then saw Gabriela Miller, O.D. for review, discussion and additional testing. We were both happy with what she did, and how everything was explained clearly. Prescription eyewear selection followed and that was fairly smooth as well. I thought the frames selection was somewhat limited but I don't have anything to compare to currently. Overall happy with everything, and will return in the future.

Dr. Rubin is an amazing ophthalmologist whom I've been seeing for eye exams for many years…read more However, in the last couple of years, there have been changes in the office and it starts to feel different. I went in again and there was this one lady at the front desk who was extremely rude and unprofessional. When I approached the front desk to request a printout of my contact lens prescription as suggested by Dr. Rubin, she insisted I had to pay for both a contact lens exam and a glasses exam, even though I hadn't requested a glasses exam, and my glasses prescription was still valid from four months ago. I paid, but requested explanations. Despite explaining my insurance coverage and situation, she remained adamant, refusing to listen and even declined to provide my prescription print out, citing distraction from billing inquiries. She then callously added, "You contact your insurance. If nothing else I can help you. You can be out of here." When I suggested Dr. Rubin come out to explain, the lady at the front desk callously retorted, "Dr. Rubin doesn't own the business. It is what it is; you have to pay for two exams." This further added to my disappointment and frustration, as it seemed to dismiss my concerns entirely. Feeling frustrated and disappointed, I requested Dr. Rubin's presence myself, and he and another front desk staff member clarified the billing procedure and explained changes in my insurance policy. Despite this, I still questioned the necessity of double exams, especially given the recent glasses exam. While Dr. Rubin is excellent, the behavior of one team member left me feeling disrespected and dismissed, tarnishing the overall experience.

Outstanding staff, not limited to Robin at reception, Parker who does initial exams and Carey…read morefinishing up after the appointment. Dr. Rennie makes her patients feel comfortable, addresses concerns, however trivial and provides knowledgeable service a patient can trust. With the Mt. Airy Eye Care team, I feel confident in my eye care.

Just went here for eye exam. Website said they take United Healthcare. Scheduled 3 weeks in…read moreadvance. Called ahead to set up appt and left message on answering machine with plan # and insurance info day before. I take off work & get there and they say they do not take insurance from United Healthcare. I am told they haven't in 5 YEARS. I pull out phone & show them where my plan is listed on website and am told that they called to change that (not sure if the website company she was referring to?) and that hasn't been changed. 5 YEARS and that is not fixed? She says she will talk to the office manager to have it fixed. Too bad for me and missing work I suppose. The woman was nice enough and I don't blame her but this is ridiculous. Hate posting negative reviews for anything let alone a local business - sorry guys, unacceptable

It's been years since I got my eyes checked. Meanwhile I've beat my glasses up so bad I have to get…read morenew ones - and need to anyways with my driver's license coming due. The last place I went to, years ago, nearer my home in Westminster, featured an aging German couple who started out lacking any sense of customer service, and degenerated into outright hostility when it came down to working with insurance. So, having no clue where to start ... I walked into an "optician" shop not too far from downtown Frederick - and they only did glasses, but said they'd made plenty of referrals and got back plenty of raves for the eye exam by Dr. John. Sure enough, Dr. John not only gave me the exam, he gave full explanation of everything he was doing, including checks for health issues not directly related to vision (did you know they can spot early indications of diabetes, MS, kidney issues, and more from an eye exam??). Dr. John also answered lots of questions and worked through various scenarios on how I'd actually use the glasses (e.g. computer screen, skiing, whatever), to come up with a good solution. Plus it's no fuss - the exam fee includes all my follow up visits while I'm trying out some contacts. Recommended.

Would give them more stars if I could. I went to this establishment near the end of their day with…read morea eye problem and they couldn't have been nicer. Highly recommend. They resolved my problem quickly and their prices are surprisingly reasonable.

Dr. Schwartz and his team are outstanding! They went above and beyond to fine-tune my prescription…read moreuntil I was completely satisfied. Communication was always prompt, whether by text or phone, and scheduling appointments was incredibly easy. The office is modern, welcoming, and makes every visit a pleasant experience. What impressed me most was the professionalism, genuine care, and attention to detail. The level of service far exceeds anything I've experienced at other optometry offices in the area. I couldn't be happier with my experience and look forward to being a patient for many years to come. Highly recommended!

Dr Boaz is very professional, but the office has a family feel to it. I just received my new…read morecontacts and very happy with the results. Great atmosphere, great results.

My wife and I have been coming to Dr Gore for many years, and have consistent annual exams. He is…read moreextremely attentive and has picked up on a couple of issues between us that required referral to a retna specialist. By catching early and following through I am sure he has preserved our vision as best as could be hoped for. He is incredibly trustworthy and makes great recommendations for lens types as well. I never would not have understood how my progressive lenses would work out without his careful guidance. This is not a "discount" location by any means, but you certainly get what you pay for, and for our vision that is priceless.

Rude and incompetent staff!! I set up an appointment 6 WEEKS…read more in advance and was assured that they took my insurance. The day before the appointment they called and were snippy because I did not fill out the paperwork and was told btw that they did not take my insurance. I don't care how good a doctor is, unless there is an organ transplant involved, if the staff is nasty, I don't have room in my life for them. It is only an eye exam-- I pay less for a hair appointment or cute shoes. I would have gladly paid out of pocket but didn't want to deal with the crusty wench up front.

Today I visited Peepers for the first time. I was incredibly happy with every aspect of my…read moreappointment. From my first phone call to selecting new glasses, the customer service, care, and attention to detail was perfect. I wasn't pressured into buying new glasses or buying a year's worth of the most expensive contacts, which is a refreshing change from some other multi-location eye-care places. The exam itself was also very good and thorough. I'll happily be going back year after year to a place like this.

Nothing but good things to say about this office. Everyone, and I mean everyone, is very nice and…read morefriendly. They were able to get us in on short notice and were able to give us later appointments for when we got off work. From the front desk staff to the actual doctor, everyone was a pleasure to be around. We will definitely be coming back here from now on!

I was just at the Eldersburg location. My doctor told me to get an eye pressure check immediately…read more He was concerned that I may have an emergency-level glocoma issue. The lady at the desk told me she could make a full check appointment with me on Wednesday, that there was no time available today. I have been a patient of theirs for over 10 years. I will be looking for a new ophthalmologist.

I've been visiting this location and their Westminster location for 15+ years now. Well today at…read moremy appointment, they decided to add another fee to their long list of fees, and in this case claimed my insurance doesn't cover a $75 contact lens fitting fee. I wore my glasses like I was told to, but without my lenses, they're gonna hit me with another fee. My last visit. It's all about the money, not the patient.

I like coming to this business for my wellness eye checks. On the days I visit, their lobby is…read morenever busy with a lot of patients, and their employees are always smiling and very helpful. I also like my doctor as well: Dr. Yecheskel, as to why I keep coming back each year. On a recent visit, I noticed they had a Coffee Bar with a board showing the choices they had. There was also a magazine stand if you want to select something to read. I am always on time when I visit, and they are usually ready for me when I get there. I have never had to wait long for my appointments and I certainly appreciate that.

Exams are professional and get five stars for that. Gave three stars because I had an issue. I…read morecalled three times and left voicemails asking for a return call. I also sent a text, but no response. Then the next day instead of calling me or responding to my text I received an email. I found that to be unprofessional.

Had just shared with family/friends about what a pleasant, confident experience my appointment here…read morewas . . . . From initial call to ofc staff, to Dr Gill's comprehensive exam, & staff check-out, I felt everyone was most professional & accommodating. Thank You !

Staff is friendly informative and accommodating. COVID measures in place allowing customers to…read morepickup items such as contact lenses and glasses inside the vestibule rather than from the staff. Enjoy seeing Dr Gill every year. Her professionalism and manner are unparalleled.