Eye Tile has done work for me in the past and they have done a okay job. BUT one of the owners (Frank) uses a family member as the companies plumber. The plumber showed up on a Saturday and we made some changes to the plans but he never did any work that could have been completed. He said, "he'll be back on Tuesday" but then canceled and rescheduled for Thursday. Five minutes before he was scheduled to arrive he canceled again because he was tired. Yes, he said, "he was tired". Asked if he could come on Saturday, exactly one week after he was suppose to start the job. Eye Tile had schedule the bathroom and kitchen to be sheet-rocked on Friday which had to be postponed.
I called the owners and Ronnie handled it like an owner should. He was apologetic and was going to solve the problem. I called Frank (the plumbers relative) also (my mistake) and he was not interested in hearing me vent about living without a kitchen and bathroom for an extra 7 days. Frank was rude beyond belief. I guess it's okay to complain about an unprofessional employee as long as its NOT a relative.
I told Frank I was done with his company and hung up and he called back a few minutes later, cursing and yelling at me. Yes it's true.
This review kills me because Ronnie has done a nice job in the past but we all know bring relatives into your business is difficult because they know they will not be fired. Kinda hard to sit across from him at Thanksgiving dinner, it's just easier to provide unsatisfactory work to a customer.
I am dumbfounded that an owner could care less that his employee/relative delayed a customer from getting a bathroom and kitchen because he's "tired" and some how Frank found a way to blame me.
I wish I could give Ronnie more stars than Frank but unfortunately it's one company. read more