In a perfect world we would judge vendors by doing a job and having it be perfect forever. The next best thing is when a problem, or a potential problem, arises is how is it handled. This review is the latter situation.
More Core did my roof, and some other items. These were done last year. Darren led the team and it was completed. There were some problems, minor things but they were handled immediately and without complaint from them.
Fast forward to Sunday, March 6, 2016. I look out a window and notice the part of the roof that overhangs my front door doesn't look right. I take pictures and email them Sunday afternoon. About 7:45 that same Sunday night Darren calls me and tells me he will come out this week.
This week turned out to be the next day, Monday March 7. He took a look and got right to work. No trying to get out of it, no excuses he got right to work. I couldn't get a good look last night, but this morning it looks perfect.
Now some people may say, "Well that is what they were supposed to do". Let me tell you, in my 57 years this very rarely happened. Add to this that this job was done and paid for months ago. What could I have done? Write letters, emails, call the BBB? Yes I could have and I have in the past when much larger companies failed to live up to their products and warranty. I did nothing like that. It was an email, a call back, and done.
I am an accountant and not particularly handy especially doing major home repairs, so I am always wary of contractors. We have all heard of the stories. But More Core responded to me quickly and professionally. I fully recommend them for not only the work but for how the deal with people and problems.
They do more work than roofs and they will be my first call.
Thanks More Core and especially Darren. read more