Great customer service. A big variety of all kinds of glasses. Will definitely be back.read more

Great and friendly staff. Very clean location. Doc was very knowledgeable. Answered all my…read morequestions in detail. Glad I made the switch

Our daughter wanted a new pair of JINS glasses before returning to college. She also wanted to…read moreupdate the prescription on her JINS sunglasses. Despite our disappointing experiences at this location, time constraints forced us to give them another try. We arrived just as they opened. Our daughter already knew which glasses she wanted. She checked in and was first in the queue. A couple minutes later Valerie called us up to the counter. She had the glasses our daughter selected and began her order. She walked us through each step of the process, highlighting important details while patiently answering all our questions. Valerie also easily handled the prescription update for the sunglasses. She re-confirmed our daughter's address and phone number for the shipment, pointing out that although the receipt notes "Pick-Up", her glasses will be shipped. Later while having lunch across the way at Din Tai Fung, our daughter said she thinks her prescription may have been entered wrong. She felt bad about having to double check, but we wanted to be sure. After lunch she walked over to see Valerie again. Although it was busy, Valerie took the time to pull her orders, explain what our daughter saw and confirm that her prescription is accurate. It was a great experience today, thanks to Valerie!

Stopped by JINS in Arcadia last night with my daughter to fix my glasses, and Anthony took care of…read moreus. He re-bent the frame so it was straight again, replaced the nose pads without me asking, and gave them a full clean. By the end, they honestly looked and felt brand new. The store itself is clean, well organized, and they have a really nice selection of frames at reasonable prices. After this visit, the value definitely stands out. What I appreciated most was how easy and genuine the whole interaction felt. When I asked how much I owed, he just smiled and said not to worry about it. Simple, great service like that goes a long way. Thank you again, Anthony.

I shopped here a couple of times and I had a good experience. On my first visit, I unknowingly…read morearrived close to closing time. They were so welcoming and not pushy. On my second visit, I got to explore a lot of frames that I had missed the first time. I also liked how knowledgable they are here. I felt like the selection was good. They occasionally have deals too! PARKING Parking structure (paid), street (meters mostly)

I walked in here solely to browse and see if it was worth it investing in some everyday glasses…read more Christina greeted me with a smile and pulled a few things for me to try and I walked out with a dream pair that I didn't know i was looking for. She was amazingly welcoming, even sharing her personal favorites with me. Since i've worn them daily and will be returning in the future! I highly recommend! :)

Lots of brands, great sunglasses, great service. I like the small business vibe with personal…read moreattention

Looks great! i rode my bicycle all the way from DTLA to pick up some outdoor tech headphones. They…read moreare an authorized seller. They were closed when they should of been open according to their website. I had to order online instead. I may try them again down the road. The photos online look nice they look like they have great stock.

Broke my glasses last night and came in, they were so friendly and hospitable and attentive, they…read moreeven made sure the frame fit me better than my last frame. They had it done fast and the prescription felt and looked the same. They were fast and I felt like I had great treatment and a great experience. I don't think you'll find a better optometrist office than this place. 5/5, I WILL be back

This is a location in a plaza with Lee's sandwiches. I've been by to inquire about lens prices and…read moreto have some small repairs done. All in all never had a bad experience, but just found that every time I've been by this location hasn't been too helpful for the things I've needed so this is more of a note to myself.

I'm an aging guy, on a limited budget, who went from decades of scraping by with non-prescription…read morereaders to finally accepting that I needed four pairs of specialized prescription glasses--for reading, for sitting in front of computers for hours on end, and for distance both indoors and outdoors (sunglasses). After resisting wearing glasses for so long, and, let's face it, being a little vain, I wasn't a good candidate for progressives despite the practical and economic considerations. Trying to wrap my head around an expanding universe of frames and lenses in every shape and price range after being so resistant for so long was overwhelming. I'd gone to all the usual suspect shops in Old Town Pasadena, where parking is always a challenge, as is finding a knowledgeable and caring employee working on an hourly wage, without coming close to making a purchase. One day I was driving down Colorado Boulevard, stopped at a light, when I spied Brighter Optical and its spacious, free parking lot. I'd never heard of the shop, but thought why not, I might as well give it a shot. I was warmly greeted by owner Raymond Yu himself. I immediately felt comfortable in his small but well-stocked shop. Then I was immersed in a lengthy consultation with someone who had unlimited patience for my long list of questions, who spoke in soothing tones that put me even more at ease. It was so much better talking to an owner with a lifetime of experience and the ability to negotiate multiple purchases than an hourly employee with no real stake in the outcome. Not only did Raymond know everything there was to know about frames and lenses, he knew how to break it all down into easily digestible concepts that I could grasp even though English is just one of the languages he speaks fluently. Better yet, he filtered all that knowledge into personalized recommendations which rang so true I had no qualms about pulling the trigger on the sale. When the dust settled, Brighter Optical had a customer for life, while I came away with four pairs of flattering glasses for every purpose that exceeded the most fervent hope I had for my budget--and a new friend.

Overall a great experience. The store feels comfortable as soon as you walk in. The staff are…read moreprofessional and patient, and they recommend suitable frames based on your face shape and needs. There's a wide selection of stylish frames, and I ended up getting a pair I'm very satisfied with. Great value for money--highly recommended.

Brought my glasses here to add antiglare and anti blue light. Janet was very patience and explained…read moreto me that it can't be added to my current lenses. She gave some recommendations and process took only a week. Great service! Recommend this place!

I really love this shop. It's a complete hidden gem! I've been "visually challenged" since the age…read moreof eight. So I've literally been wearing some sort of corrective lens (glasses and contacts) for 35 years. The most difficult part for me was ALWAYS finding frames that fit me - my must have #1. That means I need nose pads. Then, I look at style - sad, right? So I wore contact lens FOREVER... I loathed whenever I had to go get new glasses. Well, not since a few years now. We come to this shop ALL the time. My AWESOME Poloroid polarized sunglasses are from here (with custom nose pads). Now that wearing glasses is back in style, YAY!! I thought there would be more selection now. NOPE, I was wrong. The trendy glasses now are large and round and I can't wear that style at all (I cannot wear most plastic frames w/o custom nose pads installed - which can be done at Monterey Park Optical! I bought my Tom Ford frames at a crazy low price at Costco and brought them to Mr. Ling (the optometrist - he's licensed in Taiwan, but since he opened this store, he only "fills eye glass prescriptions" - but he sees everything an optometrist does. He even double checks my family's prescriptions before he "fills" it, our whole family comes here and I refer people here whenever I can, since they are the best I've found so far. I'm almost positive that a prescription "re-check" is NOT a service he offers to other people (since he only has a Taiwanese License to practice Optometry). Mr. Ling and his wife Janet, yes, this is a "mom and pop" boutique eyewear shop. They have frames to fit all budgets. Never before have I found a pair of glasses that I liked and could stand up to my vigorous usage. I have seizure disorder, so I've ruined many pairs of glasses by falling over and breaking them (which is what happened to my Tom Ford light brown frames you see me wearing in some photos). I used my glasses all day, every day from when I wake up to when I go to sleep. Mr. Ling, the owner, himself wears an amazing looking Teal colored pair of glasses. I HAD to know what the brand was. His wife Janet also had amazing looking glasses. I realized fairly quickly that this store was a boutique store. Mr. Ling was wearing Silhouette Eyewear from Austria. His wife Janet was wearing an amazing pair of rose gold/pink glasses that are from Japan. And NO, they DO NOT carry COACH - Thank God... I can't stand Coach. And neither can they! Why? Because they don't think that the quality of Coach frames are good enough for what Coach wants to charge. I realized that Mr. Ling and his wife Janet scour the WORLD for eye wear. I ended up getting a pair of Silhouette's as well. I looked up their website: www.silhouette.com/us/en/home/ and found out that they have designer collections. Nope, I can't afford the $20,000 (yes, $20k for glasses!) 18kt solid gold pairs with 72 VS1 diamonds (last collection. Current collection is round colorful and plastic frames - no clue on price) and Monterey Park Optical said the glasses were beautiful, but each pair was $20k. Crazy! They have the 23kt thick gold plated frames there w/Schwarovki crystals for about $1000. Bling is not my style, and I had zero probs finding glasses here. Monterey Park Optical has all the brands you would want, Gucci, Burberry, Prada, etc. But their specialty is finding companies from all over the world that make only eye wear. When I saw Janet's glases, I asked her if the Japanese frames came with springs on the hinges. She literally took off her pair of glasses and pulled it into a straight line. So each link (that I thought was a fashion thing) was a spring. My Tom Ford glasses broke because of a recent seizure and the frames cracked when the side of my head hit the floor. The lenses were still good but had a scratch in the coating (they were expensive transitions lenses that had every kind of coating that you could buy). I literally only had to buy the frames and Mr. Ling installed the frames for me. He noticed the scratch and pointed it out to me, letting me know that once the coating is scratched there's no way to fix it. My mom tried to save money by doing the same thing that I did - just replace the frame, but her lenses were too scratched up. However, that didn't stop Mr. Ling from doing it for my mom anyway, even though the lenses needed replacing (in my opinion, Mr. Ling said, "if it's too scratched, bring it back". So about two days after my mom got her glasses back with the scratched lenses, she ended up going in and ordering new lenses. Mr. Ling and Janet know us well, all my family comes here and all my mom's friends. We love them! I have found my eyeglass heaven. I don't need to go anywhere else from now on! I literally don't want to go anywhere else. I can't find a better shop, nor better educated owners who care about the quality of glasses and their customer and not flashy names. Trust me, flashy name brands are generally cheaper than QUALITY. I love my Austrian glasses!!

I've been coming here since 2016 for my regular checkups and contact lenses. Dr. William is…read moreawesome. He and his team always take care of you and make the whole process easy. He does a very thorough exam every time and makes sure everything looks good with your eyes. I also appreciate that he's helped me out with extra contact packs when I've been running low. They take most insurance. I've been using VSP here with no issues. Pricing on contacts is also pretty comparable to other places, which is another reason I keep coming back. Overall a solid and reliable spot. Definitely recommend.

The front desk staff member had a very unfriendly attitude. While I was trying to choose a frame, I…read moreasked if we could get a recommendation from another staff member. She told us that we would need to make an appointment with him, even though he appeared to be available and she didn't make any effort to check. Additionally, while we were still looking at the frames, she took them from the tray and put them away right in front of us. This felt very rude and unprofessional.

Every year, I'd get my eye exam elsewhere, uploaded my prescription and placed my order with Warby…read more I have ordered contacts from Warby back in 2020/2021 and the subsequent years just glasses from them because it was faster to get my contacts directly from my optometrist. I've been very pleased with their glasses. However, this year I decided to have my eye exam with Warby (Pasadena location). It was a huge mistake. Prior to the exam, the technician gathered basic information and then took digital retinal images (six total). Then I had my eye exam with the doctor. The retinal images were not reviewed or discussed during the exam and I forgot to ask about them. That's not how it should be done. At all of previous eye exams, my optometrist always review the retinal images with me regarding my eye health. Anyways, the doctor said my vision hasn't changed so my prescription will be the same. So they checked me out and I placed my contacts order too. A few days later the contacts arrived and that's when I discovered the contacts don't match my current prescription (expired January 2026). Instead, they match the prescription from 2020/2021. The new contacts I received is based off of a prescription from 2020/2021. Warby only has my contacts prescription from 2020/2021, which I had uploaded back then to order contacts. Since then the newer prescriptions that they have on record are for glasses only. It appears that from this eye exam with Warby, they simply created a new prescription based off of my 2020/2021 prescription. All the numbers (lens power, etc.) are identical. Warby gave me an old and wrong prescription and the imaging was never even discussed and refusing to issue a refund.

Solid option for affordable frames. Good for budget shoppers or those looking for a second backup…read morepair. I've been curious about Warby Parker for a few years, but finally decided to try them out. I made my appointment online for the optometrist and found the check in procedure very streamlined when I arrived. They wiped down each piece of equipment after I used it where it made contact with my face, so everything seemed hygienic, though there was some dust through the office (-1 star). The selection of frames was fairly stylish and the associated Athenas was very helpful in finding a good fit. The frames and lenses are budget-friendly (don't expect high end flex titanium or hingeless designs). They provide transitional and other standard lens coatings for a good price. Do note that they do laser mark your lenses, so that might be an issue with some people who think the letter is a smear.

I'm here today again lol sitting here letting the world know how always great experience…read moreI have here with only giving 5 stars to only 2 staff members: Rowena and Hugo. :) I drive from so far away (an hour to and another hour back making it 2 hours in total) from my home beaches to get here. And I decided to get their super cool black framed small aviator shape Chrome Hearts glasses instead :) Hugo is fantastic with his patient help and politeness the whole time to me. Love that. Highly recommend Hugo and Rowena who are my fav people here. Haha :) I'm just not a fan of the manager here who is too strict to me for no reason when every customer is different. Whatever payment beef that the manager here had in the past due to other customers in the ways they paid you, does not reflect on me. I have only arrived recently after those past certain customers to only give my money to you here, manager. I don't appreciate you being quite appallingly strict to me with your so called new policy on how customers need to/should pay you/your company here. How I can't Zelle your company to pay because I can't be driving out here when I'm coming from the Manhattan Beach area. Unless you want to pay for my gas, manager. Tbh, my Honorable Dad warned me to not shop from here because he can actually prior prophecy read the cons of everything here. But I love only 2 people here who have given me best customer services asap I called and walked in. But when it comes to the way I'm forced to pay by the manager is not only ridiculous to me but also a huge disrespect to me. Especially being that they have no idea who I Royally am. Fact is.. I am Royally from both my parents of The famous Tribes of Levi and Judah which is connected to my famous KJV Bible ancestors from Enoch, Noah, Shem, Abraham, Ezekiel, King David, King Solomon, King David's son Nathan, Nathan's daughter Mary, and of course, The One and Only Creator of the whole universe and beyond Messiah Savior Lord God Jesus. I'm also Royally from 5 famous China Dynasties: Li, Shang, Zhou, Song, and Ming. I'm also Royally from The Great King Taksin of Thailand. And I'm also from ALL Kings/Ramas 1-10 currently of Thailand. Therefore, manager here should know their place of highest respect and honor with Me. And apparently manager here does not. Do better, much better, manager. You need to learn to have WAY BETTER respect for people of my very special stature and very honorable special lineage. You apparently failed to do that, manager.

I had a great experience in Golden Vision. Love to go back there again for my eyeglasses and eye…read moreexamination. I will recommend Golden Vision Optometry to my friends and relatives.