Fabio was very helpful and patient with me during my process of getting my glasses! probably my…read morefavorite location to go to.

We came into the store and there were two other guests in the store and only one customer service…read morerepresentative. We came in to get an adjustment with my daughter's glasses. We waited over 20+ minutes and were never acknowledged by the representative until he was free to service us. The management needs to look into ensuring there is enough coverage to take care of customers and train them on customs and courtesy.

Great selection and great service. The best eyewear center I've ever had!! The frames and lenses…read moreare fantastic. And the prices!!

Absolutely, 5 stars best customer service we've experienced from a small business owner. They both…read morewere super knowledgeable, affordable. Check this place out they have any designer frame you can image and if it isn't in the store they can order it for you. Fast, reliable and super efficient. We absolutely recommend and they have our business forever!

So, I have quite a few glasses, Cartier, ic! Berlin, etc. I tried on a pair of IC, the guy gave me…read morea price for prescription including the glasses. I asked him for the name of the glasses and he said we don't give out the names of the glasses. So basically what he's saying is he's afraid the price may be more than at other boutiques and doesn't want me to price them out. That alone is telling me he's hiding price on the glasses. I needed to know the size of the lens so as to compare my other IC's for prescription purposes and size over my eye which I could compare online then order them there if I wanted something larger etc. But this practice of not telling a customer the name of the frame is a very deceptive practice. If they're pushing the price up too high and have to hide that it should tell you everything you need to know. Dishonest. I won't be back. You know I know that the names are on the frame I asked him for the name of the frame and he wouldn't give me the name or hand me back the glasses. He simply said we'll have the name in our computer here for you. That's not forthcoming!

I went in just for glasses. I came in saying how I wanted someone to help me find a pair that…read morelooked good on a face and someone who would tell me what didn't look good. (it's hard enough trying them on when you can't see. There's nothing worse than someone saying everything looks good on you, because let's face it that's not true) Dai helped me out and he was awesome from start to finish. I told him I'm find to be pushed out of my comfort zone and he did it. He walked though what we discovered what looks best on my face. So I feel confident that I could go in next time and say exactly what pair I am looking for. He was super friendly and helpful. I was a little worried that the location would mean these glasses would be more expensive than the silhouette glasses I would usually get, but I was surprised that they were much cheaper. I was able to get two pairs for almost the price of one of my old go-to brands. They have a fun and some very unique glasses. I am getting so many compliments on my new ones. I recommend them and especially Dai for helping you step up your glasses style.

Absolutely worst eye doctor I have ever been to. Not looking out for customers best interest…read more Extremely pushy and sales minded. Does not listen to customer. Would highly recommend not giving them your business

Did my annual check up which was good experience . But the mixup with my contact lens prescription…read morerequired me to go back and do another test with another doctor was a bummer. Nice folks though.

This was by far the most disgusting, disrespectful, and blatantly racist experience I have ever had…read morein my life. I walked into this place and was completely ignored like I didn't even exist. Not a single employee acknowledged me, greeted me, or offered any help for the entire 15 minutes I was there. It was beyond obvious that this was intentional. The level of unprofessionalism and prejudice in this store is shocking. They looked right at me and chose to pretend I was invisible. I have never felt so unwelcome and disrespected as a customer. This is not just bad service, it is unacceptable behavior that should not be tolerated anywhere. I strongly warn everyone to stay away from this place unless you want to be treated with complete disregard and disrespect. Absolutely the worst customer service experience imaginable.

The manager at this location-- Connie or Kimberly-- can't remember who was who but one of the women…read morewas screaming at the other woman for making a very simple mistake. She was being completely inappropriate, aggressive, and demeaning to her employee. Was incredibly unprofessional and awkward to see and hear. No one should be yelled at for making a mistake.

Thank you so much to LJ once again for saving the day!!…read more After losing a pair of Ray Ban eye glasses earlier this year, I happened to lose a second pair of Swarovski eye glasses a few weeks ago. LJ was super sweet and helpful with helping me order a new pair of frames and made sure they were ready for pickup quickly. LJ is great with customers and really awesome to talk to. Thank you!

I took my prescription for progressive eye glasses to the Target Store in Frisco located by the…read moreStone Briar Shopping Center. They made glasses I could not use. The middle portion of the glasses to read a computer screen was so narrow that it was impossible to read . They did not want to correct it unless I pay extra $ 140.00 . I do not think this is correct

I got some Ray Bans from here and I want to give a huge shout-out to Nayyab who was incredibly…read moreprofessional and patient during the process. She answered all my questions with such confidence and ease and repeated herself when asked. I went through several stores for glasses and this location and experience at Lens Crafters has been the easiest and most seamless experience. You don't see someone like Nayyab every day who knew exactly what to say and all the itty gritty details for each aspect of glasses!

The team lead at this store has no customer service at all. It seems like the other employees are…read moresharp and nice and helpful and I was unlucky to walk up to the only person not doing anything. Now that I think about it he probably wasn't doing anything for a reason.

Great experience! Dr…read moreKenneth Garza and his team are professional and super friendly. Made an appointment for the annual vision check and was promptly greet upon entering the office. Minimal time. Dr Garza pays attention to listen to my questions and did not rush to go see his next patient. The staff patiently spent time to explain eyeglasses quotes - no pressure to purchase at all. The office is clean throughout. Highly recommended! Check them out if you're looking for an eye doctor around the area.

Thank you, Jenni and Dr. Dang for seeing me on short notice for my eye issue. Very nice staff very…read morenice location.

Dr. Vo is the BEST! I have been coming here for years for routine vision screenings and eye exams…read more This year, I had a horrible case of pink eye, which lasted several weeks and impacted my vision. Although, I was treated by a telehealth doc, my infection was getting worse. Not sure what to do, I called Concept Eyecare for an appointment. Her amazing staff worked me into her schedule multiple times. Dr. Vo ALWAYS took the time to educate me about a treatment plan and reassure me that vision will return once my eyes healed. I had no idea that an optometrist can treat pink eye too! Thank you, Dr. Vo, for not only being a knowledgeable, but truly caring for my wellbeing.

Dr. Vo is seriously the most amazing human being I have ever come across. I have been a patient of…read morehers for about 8 years and she is genuinely the only person I will ever trust with my eyes. She is compassionate which is extremely rare now a days. It's like she is never having a bad day, we always have great conversations. My father and uncle are her patients now as well, I try to refer as many people as I can to her.

Great customer service. The gentleman helping with the glass fitting was really easy to work with.read more

The atmosphere was wonderful. The doctor was very kind, extremely skilled, and polite. I bought…read morecontacts and glasses. The doctor was able to get me to 20/20 after 5 surgeries.