I am writing to express my deep disappointment with the service I received at LensCrafters in…read moreWillow Bend Mall. and this has been one of the most frustrating customer service experiences I have ever had. I had to return to the store five separate times because of repeated mistakes with the measurements for my progressive and Transitions lenses. Despite multiple visits, the issues were never resolved correctly. What made this experience even more difficult is that I have mobility challenges. Every visit required a great deal of physical effort from both me and my husband, who had to push my wheelchair just so we could return to the store and clarify the ongoing problems. This was physically exhausting and emotionally draining. Most of the problems began with Kimberly. She made repeated errors from the start and recommended polarized lenses without taking the time to properly review whether they were appropriate for my vision needs. I trusted her professional advice, believing she had carefully considered what was best for my eyes. When Connie became involved, I hoped the situation would finally be corrected. Unfortunately, the measurements and service were still not accurate, and the problems continued. Throughout this process, my husband had to take on the responsibility of carefully reviewing every detail, asking repeated questions, and making sure everything was correct because we had lost confidence in the accuracy of the work being performed. In addition, I was disappointed by the way Kimberly spoke to my husband. Her attitude was unprofessional and discourteous, which only added to an already stressful situation. In the end, we accepted a full refund because the problems were never resolved. While we appreciate receiving our money back, it does not make up for the time, physical effort, stress, and inconvenience we endured over the course of five visits. We invested significant time and energy trying to resolve these issues, only to leave without a satisfactory outcome. I hope this complaint is taken seriously and used to improve the quality of care, professionalism, and attention to detail provided to future customers. No customer should have to experience what we went through.

I came in today because I had a minor issue with my glasses. I met with José and he was able to fix…read moremy glasses free of charge. Will definitely be back!

I schedule a contact lense exam. I called to verify my appointment and to confirm that my copay is…read more$0 for the contact lense exam. The agent agreed that my copay is $0. Then proceeds to tell me that the my copay is $95-170. I asked what am I paying for, he said contact lense exam. I asked him to affirm my copay is zero. He says, "Yes". He could not tell me why I was being charged. There was zero alignment with my concerns. I have not used any of my benefits this year. Honestly it looks like insurance fraud

I had a great experience picking out frames. It took me about 45 mins with help from one of the…read moreemployees. She sold me the frames right off her face! Checkout was quick, and I received the frames in the timeframe given. I've always hated wearing glasses but these are so nice I don't even mind. I recommend.

We came into the store and there were two other guests in the store and only one customer service…read morerepresentative. We came in to get an adjustment with my daughter's glasses. We waited over 20+ minutes and were never acknowledged by the representative until he was free to service us. The management needs to look into ensuring there is enough coverage to take care of customers and train them on customs and courtesy.

I loved this place! 1st time getting glasses (thanks 40+ ). The service was outstanding! I wish I…read morehad the name of the young lady who worked with us to give her a shot out. She was incredible! I think both my husband and I were there maybe 30 mins total? And we both got glasses. I got a pair and my husband got 2. They also have wonderful frames, very modern and affordable prices. They ship the glasses to your homes so I believe we will be receiving ours very soon. This location is the legacy west in Plano. Easy access to us plus I love the area. Again if you need glasses this is the place to go! Go check them out!

Dr Amy is amazing and really feel that she wants to make sure she does her best on each visit. I…read morenever feel rushed and I always feel like she cares about my concerns

Great service and staff! Went to get new a new frame with updated lenses. Brought in my…read moreprescription from another Dr. Picked out a pair of acrylic frames that I liked, got them promptly and they started bugging me very shortly after I left. Brought them back in for adjustment and still falling down and getting headaches. Emailed them and they happily exchanged for a pair of metal Raybands, Nick was super professional, had my new frame picked out in under five mins. Great recommendation and only took a week to come in with upgraded lenses. Picked them up this morning and they're great, nicely adjusted and look stylish. Just paid the difference and it's so much better. Thanks guys!

Sent me a text message saying my glasses are ready for pickup right when they're closing. What's…read morethe point I doubt y'all just received my glasses. Could've told me in the morning or wait till tomorrow morning but nooo they sent it right when they're closing.

Optometrist isn't actually there- it's all via Zoom. Optometrist was somewhat rude, and when…read morecontacts finally came in for a fitting, they told me I had to come in that day or wait two weeks because they didn't have anyone working. I did come in, driving a good 20 minutes out of my way and the single employee working didn't acknowledge my presence at all, and I found the optometrist office empty with the lights off. Just shut this down if you're not going to staff it.

Came in to get my glasses fix and Jillian made sure I was taking care of and the customer service…read morehere is awe keep up the good work

I have had a few issues in the past . The service is inconsistent..I went in and stated my Medicare…read moreinsurance...they were not helpful and wanted to only upsell me...well went online...and ordered glasses single vision for all covered under my Medicare insurance....in the -ast depending on who waits on you. Same issues. Always the hustle...

Dr Minh Nguyen was the absolute BEST eye doctor I dealt with…read more In 12 months, I dealt with 2 optometrist and 3 ophthalmologist to try to see clearly. I went to 5 in ONE YEAR !!! Dr Nguyen was SO MUCH BETTER than anyone I got to see who actually tried to fix my blurriness with glasses..... AND succeeded!!! I can truthfully say Dr Nguyen was actually more perfect for my eyesight than all the others in 2025.

Dr. Bui is an excellent optometrist - he offers services and equipment that most ophthalmologists…read moreuse. I have multiple complex eye issues going on at the same time and he is very accommodating and understanding - which is great for someone like me who is terrified of having people and objects go near her eyeballs (think Kubrick's "A Clockwork Orange"). I never feel pressured to spend money I don't have, and though it can be complicated every year billing and I work together to parse through my primary and secondary medical insurances as well as my vision insurance to get everything covered as much as possible. I never have a problem getting squeezed in when I scratch my cornea either - though that happens far less frequently now than it used to as we have figured out why it kept happening and how to better prevent it. He has no ego like so many other doctors and sent me to a retina specialist and now they work together, and we coordinate with my migraine management schedule to try and take tests at the right time. If anything doesn't work for me I typically have what I would consider a long window of time to test and return for either a refund or replacement - imagine if other doctors did that for medications or treatments! Huge shout-out to Jen/Jenn/Jenny (please forgive me - I am terrible with names) is AH-MAZE-ING when it comes to frame adjustments so she has been able fit all my frame choices to not only crooked features but also to adjust the nose bridge flare and and other angles for the more "Alternative Fit" I need - which is harder to do when you only wear acetate frames. She's a magician, I swear it, and if you ever find that your frames never seem to look right or fit right, or after a while they need re-adjusting, call and ask when she'll be in to ask for her help. I have even learned the hard way that sometimes my Rx is right but after adjustments (and sometimes due to the shape/curvature of the frames initially) need to be tweaked with added measurements.

Kathy and Total Eyecare and Eyewear Gallery staff in Cross Roads have beenboth professional and…read morecourteous during the 4 years that I have been visiting them. Exams are quick and specific to meet my needs. The vast array of modern and stylish eyeglass frames from famous designers have allowed me to select the exact frame that fit my face. I have recommended Total Eyecare to friends who value eye frame consultants that help a client pick the eyewear that is best for their lifestyle.

I suspect t this place is permanently closed. Got an exam and the contacts did not work at all…read more I've been calling and Leaving messages for weeks and no one ever answers the phone or calls me back. What kind of business gives you a bad script then disappears? Go to a more reputable provider. This one won't even get back to you in an emergency.