Horrid experience, and extremely non communicative. Left me in the dark for over an hour. I came here early for my appointment. And asked if I can go in earlier. They said yes. Then had me wait, I then waited 15 mins past my appointment and they asked me to wait longer. They are unorganized and took in 5 other patients before myself. Mind you they took in my wife early. And when I was sitting for 15 mins they said I should be dilating. But nothing. No communication, if you are short staffed, let us know. Don't make us wait 1 hour on top of whatever time you need to get your stuff together. It's plan unprofessional. Don't set appointments and take in other clients and leave someone on the side without letting them know your situation. read more

When on vacation, what is the first thing you decide to do? Yep, me too...I go to the eye doctor. My husband was complaining that he was having trouble reading his cellphone, menus and other smaller print. The office staff was super friendly and validated our insurance to make sure we could see the doctor. I loved that the forms we filled out were via dry erase. No keeping unnecessary papers! The doctor was very efficient and I felt I had a great appointment. LensCrafters is right next door. Which is convenient if you live in the area. I would definitely go back if I lived in the area. read more

Williams Eye Care - Filling out forms - Optometrists Near Me - Frisco, Texas

See all

HORRIBLE service. Disrespectful and inconsiderate front management. Would not recommend going to this eye care center. Withheld my contact prescription from me for 2 months. Wouldn't even send it over when I needed to order my contacts. Very unprofessional. Not happy with the service I received. However, the actual doctors you work with are kind, caring, and knowledgeable. Efficient, get you in and out quickly. They just need new front office management. read more

My family has been seeing Dr. Williams for years. The wait is never more than a couple minutes after you fill out the necessary paperwork. Although they have moved a bit further north our family will continue to see him and his group. read more

Williams Eye Care - Optometrists Near Me - Frisco, Texas

I have followed Dr. Buthob ("Dr. B") from one practice to another because he is the best I have found! He is excellent at getting my eyes to their sharpest vision for multi- lenses, tri-focal, readers, everything and I have terrible eyesight! He is patient, and takes extra time for questions, whatever you may need, unlike so many eye practices who double book clients and you spend so much time sitting in rooms waiting and waiting. He is very patient, has been great at giving me recommendations for cataract doctors. He understands the need for patients to comprehend procedures and is an excellent communicator. He is very kind, HAS A low-key mellow personality that is calming and shares his eye expertise freely and will address whatever eye related needs you may have. I can get anxious about my eyes, they are not "cookie -cutter" but a bit challenging for me, and "Dr. B" is great with "me being me", my worries and my need to have stuff explained until I can understand. I recommend him as above and beyond, 5 stars! He works at a few different eye care offices and is only at Williams Eye Care in Stonebriar Mall a few days a week. read more

Do not go here! Extreme rip off! The dr is so rude! Wouldn't let me stay in the room with my 5 year old until I told her we're leaving then. Yeah... sorry don't want to leave my 5 year old with a stranger. Then don't forget they don't tell you about the "new customer charge" until after you're done with appointment! Run! Do not go here! There are plenty of other places to go! I looked at the reviews on here first and saw that some of the bad ones were from years ago so I thought it would be fine to try them out..... DO NOT GO HERE! As I write this review the two office ladies are cackling about me trying to stay with my kids.....so unprofessional. On top of that make sure you get to your appointment on time so they can make you wait for 30 mins past your appointment! read more

Williams Eye Care - Optometrists Near Me - Frisco, Texas

Received the worst customer service. Girl at front desk was beyond rude. Have been going to the same dr for 10 years needless to say I will be looking for a new eye doctor after this experience. read more

The ladies at the front are the best. You will be treated well and they are fast and friendly. Not all doctors are of the same quality here but Dr. Patel is simply amazing. Her exam was thorough and she is personable. I would recommend Dr. Patel and the practice as a whole. Dr. Freeman at the Fairview location is also excellent if you live closer to that side of town. Thanks for making sure I got a proper eye exam! I look forward to seeing better read more

Williams Eye Care - Entrance - Optometrists Near Me - Frisco, Texas

Extremely rude place. They try to upsell the checkup and if you do not fall into the trap, the behavior change. Never going back.

I have been getting my eye exam here for the last 5 years.... before I moved to Frisco lol it is a super convenient location since it's right next to Nordstroms :-) Very friendly service by all the staff. The doctor I see is amazing. He is caring and takes his time. They take VSP which is my eye insurance. And they always explains my coverage to me in details. If you need an eye exam! I highly recommend this place! read more

I didn't have time to order my glasses at the LensCrafters next-door to Williams Eye Care. By the time I ordered my glasses and then picked them up (just after 90 days) the prescription was completely wrong. When I called them to have it redone they said I would have to pay for it as it was after 90 days (barely). I do not wear glasses, so this isn't due to major eye issues. I basically got the glasses because my insurance was paying for it and I thought, "why not get them and see perfectly if I want to thread a needle or something." They RARELY answer the phone and don't call back. I would take my business elsewhere. read more

For all of the people rating the eyeglass shop, this optometrist is not a part of the eyeglass shop. Lol. I started coming to this optometrist 3 years ago. The wait is never more than a few minutes and the staff is nice and helpful. I'm never rushed at all. Checkout is super speedy and you always leave with your prescription. I order my glasses through glasses.com. read more

If you're into high-end frames and excellent service, the Frisco "Eye Clinic" is the place for you! Located on the upper end of the Stonebriar mall next to Nordstrom's, this quaint little eye gem is separated from the noisy highly trafficked portion of the mall. Dior, Fendi, Gucci, Prada, Coach, Bebe, Juicy Couture. The list of designer labels for women is endless! Though the space might seem rather small, the number of frames they fit into the area is profound! Unfortunately, the men's section is not as extensive and only occupies a small area on the right end of the store. If you're a woman, you're in luck though! I fell deeply in love with the first pair of frames I picked up...a tastefully bejeweled tortoise pair of Fendi frames set at a whopping $330. Thank the heavens I have vision insurance (VSP is incredible) Osama was patient, soft-spoken, and very knowledgeable of the lenses and frames. Their policy is excellent -- if the lenses aren't perfect or if even your appointment at one of their optometrists wasn't quite right you'll get your lenses redone free of charge or a free revisit to the optometrist for a new prescription. The only downside is if you end up not liking your glasses overall in the end, no refunds! If you need a new pair of peepers and have decent vision insurance, run don't walk to the Frisco Eye Clinic! (Note: For the most optimal service, visit much earlier than December as people usually flood their office around that time of year when most people's insurance is either changing or resetting for the year) *UPDATE* Went again to go hunting for glasses with my boyfriend. The staff has completely changed since my last visit - definitely NOT as attentive and not as knowledgeable. Why the heck do they need 3 people to serve one person when there are obviously other people that would like service??? The selection of men's frames as aforementioned is miniscule. Check out the Eye Clinic at Colin County for a larger selection of glasses & better staff! (I hear that's where everybody went!) read more

These people are super friendly and Andrew was a great big help to me. I love the selection of designer frames. read more

Williams Eye Care - Optometrists Near Me - Frisco, Texas

I don't know if maybe they have changed staff for the better or what, but I was just there on Saturday morning and my experience was fantastic. I arrived for my scheduled appointment and found out that my vision insurance couldn't be verified. After the staff worked with me, we found that they were not in my network. (That's my crappy insurance's fault, not theirs, and they were very nice throughout.) I did a little digging on my own and discovered that my crappy insurance would reimburse some nominal amount for an eye exam. Since I was already there, I figured I'd just go ahead and do it. I'm glad I did. Every person I dealt with there from the doctor to the front desk was very personable, kind, and helpful. So in total, yeah, it's probably a little more expensive. They don't seem to take all insurance. The shop is small-ish, so they might not have a huge selection for frames... (I didn't really look.) But at the heart of it, this place is there to provide a medical service. The gauge of quality should be that the medical service provided is competent and kind. I feel that they are great on both counts. read more

I'll definitely never go back. When you go to a doctor and fill out a medical history and previous doctor, you expect some sort of check into what you've written. Not here. It's only to waste your time so they can charge you their obscene, "new patient" fees but we'll get back to that. For now, history. For example, I could've got my leg chopped off and was replaced by bionic deer hoof. It wouldn't have mattered because they didn't check. I know this because they didn't reach out to my previous eye doctor to see when my last exam was, what my prescription was, and what brand of contacts they were. Because if they did, they would've seen I was still within a year of having an exam. Ahhhh, the plot thickens. So to justify their incompetence or laziness, they charge you $135 for a new patient fee. Which they conveniently don't tell you until the very end. I have pretty good insurance and rarely has my exam cost more than what the insurance covers. If it does, it's around $10-$15. Fair. But this wasn't even the exam. This was a "New patient fee". As if to say, "What an inconvenient twat he is for choosing us over everyone else! Charge him more money instead of welcoming him". That's your business plan? Even strip mall lenscrafters "2 pairs of glasses for $20" has a special for new patients. This place derives it's business tactics from the movie deliverance. What a shame. Our should I say sham. read more

WORST EYE GLASSES SHOP EXPERIENCE EVER! The first time when you go in there to get your prescription glasses made, they are super nice. They did not get the glasses made right the first time and so it had to be remade. It took such a long time and there was no follow up from their staff. Their customer service is terrible and staff is unprofessional. When they make the mistake, they make you feel as if it was your fault. We will never go back there again! read more

The doctors and staff are like family to us. Desiree in particular always looks out for us to make sure we get the best possible value in our selection of glasses and never tries to sell us extras that we don't need. In addition, she is a trusted advisor when choosing our frames since she has impeccable taste! read more

The Eye Clinic has been a great place for eye care for years. Andrew especially is a great worker!

Medical Insurance pays for an eye exam? YES! $10 co-pay = eye exam. Thats what I used to get my eye exam here. Woohoo! I'm 3 months into my new glasses and Im LOVING them. Trust me, this place is worth the visit. Nice selection, nice doc.....plus Nordstrom is right next door so you cant go wrong. read more

Extremely friendly environment! I'm big on customer service, and I have to say, they nailed it! They showed genuine interest in helping me select my new glasses, even though I took FOREVER to decide! I'm very satisfied. :) read more

These people do not care anything about YOU, its all about your $$$$$$$$$$$$$$$$$$$. I have experienced nothing but dishonesty, failure to honor their guarantee for client satisfaction with contacts and eye glasses. I feel ripped off and lied too. read more

I like the changes I see here. It gets more upscale every year I am in for my annual checkup. The service is topnotch and Dr. Buthod is awesome. Who doesn't like to see clearly? This place has me looking sharp! read more

Avoid this place at all cost! My wife and I relocated from out of state and this was the first place that was listed on our insurance so we thought give it a try to get our eyes examined. I should have known better when they were asking for not only my vision insurance but also my health insurance. Come to know, they wanted to double charge my vision insurance and my health insurance. I have been wearing contacts for 25 years and they had the audacity to demand that I come in for a follow up appointment to ensure that my contacts were "fitted" properly. What a bunch of crooks in this place. Should have known better than to choose a place in the mall with the overprice rents that they have to resort to questionable billing practices. This is a contributing reason why health care is so expensive. We are all aiding to these doctors and optometrists vacation home and boat payments. read more

Hands down the best place for eye care. Andrew and Desire are the best. They genuinely care and welcomes you in as a friend. Their patiences and expertise surpass any other place my family has gone to. I highly recommend Frisco Eye Clinic and the wonderful staff, Andrew and Desire! Thank you all for taking care of mine and my families eye care needs! read more

I am very shocked to see any bad reviews! I have been going to this clinic since they first opened and have been highly pleased. The staff is very informative and truly cares about your happiness. Everyone I have encountered has been very friendly and informed so I would encourage anyone to give them a try! read more

We used to use this clinic and only went there for their customer service from, Ida, but she is now gone and took the clinic's customer service with her! I went there for my yearly check up and all they wanted to do is make sure I used my insurance on REALLY expensive glasses. They put me in a pair of contact lenses but only temp ones because the ones I needed were on backorder. Once they finally came in, 2 mths later, I had to Keep calling to check up on them. Each time I was transferred and put on hold for A LONG TIME! Picked my trial lenses up and scheduled my follow up appt. Then after all of the wait I was running late for my appt but I called to let them know that I would be 5-10min late. The front desk said that was too long to wait and I would need to reschedule. There was an appt later in the day--- I was there- even early, and I waited, and waitied, and waited. No one told me why or a timeframe.... Mind you this was a check to make sure my contacts are ok and then they release my Rx a 15 min max! I finally asked what was going on and they said the dr was going over and I could reschedule. Urg! I just needed my Rx! And then they said well if you don't have any problems with them I'll (the front desk rep- no medical experience) released my Rx. I'm sure my insurance enjoyed paying a front desk rep for my contact follow up?!?! read more

Excellent, professional service with high quality products and top notch employees who go above and beyond to satisfy their customers. Ask for Jason. read more

I would give a 0 if there is an option for the customer service, they charged 1000$ for the first visit and glasses, I wanted to buy 2nd pair since the first one is little tight and uncomfortable, I approached them first and they again gave me a quote of 500$ with a great favour of 30% off (btw the 500$ was after 30% discount they gave me) which is wayyyyyyyy costly for a pair of glasses (again they said the lens itself costs me 300$ when I was shocked to see the bill though I picked normal frame). I asked them to atleast provide the measurements so I can buy online at a reasonable price, they rejected right away. So folks, who are rich enough or willing to spend 100s of bucks on ur glasses, please go ahead and try this place else do not even think about it read more

Frisco eye clinic is not good place to do eye glasses or exam for eyes due to bad attitude of their employees and the Dr. optician is not caring at all about customers needs , I tried to get eyeglasses and it took me almost more than a month to get my eye glasses done by third party even with out case or proof of lenses type although charged 500+ $ with wrong power and they never refund or fix the power problem of eye glasses measurements .Please stay away from this store if you want to save yourself the pain and headache read more