I have not yet visited the office, but I want to share my experience with the pre-appointment process and my interactions as a new patient. I was searching for a new optometrist in the area and, based on positive reviews, scheduled an appointment with Dr. Owyang. I completed all requested patient and medical history forms in advance. About a week before my appointment, I was asked to call the office to discuss insurance and received multiple reminders to do so. I did not complete this step in time, and the day before my appointment, I received an unexpectedly harsh email from Dr. Owyang herself, in which she emphasized in all caps that my appointment would be CANCELED if I did not confirm. It appears that no time is allocated during appointments to discuss patient history or insurance, which made the process feel rushed. I would also like to note that three steps are required to be seen here: scheduling an appointment, completing the paperwork, and confirming by phone. Based on this experience, I decided to cancel my appointment, as I did not feel comfortable being treated by someone who seemed impatient and exhibited an overly aggressive demeanor. I encourage others to explore the many optometrists available in the area before choosing Dr. Owyang, as I found her approach to patient communication disappointing and potentially stressful for new patients. read more

Need an annual exam for your vision prescription? Say no more! Dr. Owyang-Chapman is one of the most efficient and knowledgeable professionals in the area. My visions exams previously took an hour but her set-up is so efficient that we're done within 30 minutes including testing with my glasses and contact lenses AND all the nerdy questions I ask. I've seeing Dr. O-C for a few years and also noticed that she upgrades her technology, which is a VERY important sign when selecting your health care provider!! If your insurance is accepted or the out-of-pocket price is within your range, I highly recommend EOVO! Dr. O-C came highly recommended from colleagues and I'm passing the note onto others! Parking availability varies, especially depending on your appointment day and time, but if you give yourself a few extra minutes you'll find street or lot parking. read more

I have had a good experience on past visits with the exception of my most recent visit. Please be aware of that there may be surprise upcharges for services that are not necessary. In my past visits, I did not have any copay as services were fully covered by my insurance. However, on my most recent visit, I had the unpleasant surprise at checkout of being presented with a bill. No advance notice for the additional out of pocket charge was given at any time. I am fine with paying extra for additional services, however a patient should be informed in advance and given the choice to opt into or out of additional services that are not strictly necessary. I will likely continue to see this establishment, but this last experience left me quite disappointed, and I am writing this review so that a similar situation does not happen to others in the future read more

I've been going to Dr. Owyang's practice since her father was practicing. I have had nothing but excellent experiences, year after year. Dr. Owyang is extremely knowledgable, explains all of the eye exams and results, and is very kind. Dr. Owyang really listens and is present. I recommend Dr. Owyang and give her an A++. read more

Context: I both got my eyes examined here and order my latest pair of glasses here (January 2022). My insurance is accepted here. I saw Dr. Owyang for my examination. She was very polite, respectful, and professional. Her and all her staff are very knowledgeable when it comes to eyes, glasses, and the care of both. Dr. Owyang uses modern technology for examinations (read: I can get the inside of my eyes checked without needing to dilate my pupils now, thankfully!) which I really appreciate greatly! I feel like there's a lot of great glasses options and found a set a frame that I liked here! This place is definitely my regular optometrist now! read more

Eye On Vision Optometry - The latest frame I purchased from Eye On Vision Optometry in January of 2022. - Optometrists Near Me - Palo Alto, California

I've asked them to switch my sunglasses lens to the prescribed sunglasses lens. However, after two weeks of wait, they put in the wrong color; from green to red. The receptionist insisted it was the correct color until I drove all the way back from home after the glasses hurting my eyes. THEY WERE GONNA MAKE ME PAY FOR ADDITIONAL LENS THEY MISORDERED! Both receptionists and optometrist kept saying "sorry for your inconvenience" but every time I pushed her apology towards her negligence, both gave me an anxious silence. I even flat out asked whose fault it was, and again, unprofessional blame-shifting and silence instead of a simple "Sorry, we messed up." After a few minutes of a confusing argument with the receptionist who refused to take the blame for neglecting inspection (she's not colorblind by the way), I had to wait another three weeks! And the updated lens IS NOT EVEN PUT INCORRECTLY TO THE FRAME! I'd go back and argue with them, but I'm done revisiting that place. Friendly reminder to ask for lens price (around additional $150-300, I believe) unwritten anywhere in the establishment! If they ask for their receipt, it won't list anything but the total price so you'd have to do math in your head to review your purchase. Sweet. read more

Eye On Vision Optometry - Original (green) on the left, the updated lens (red) on the right. They tried to blame the color on me for "not specifying" the lens color. - Optometrists Near Me - Palo Alto, California

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My appointment today with Dr. Keri Owyang-Chapman was amazing. She uses the latest technology which makes my experience so pleasant. She has Saturday hours and parking is convenient. She runs her business with honesty and integrity. She didn't try to upsell me with anything I didn't really need. I'm so happy I found someone that I can trust and not just rush me out. read more

I only ended up doing business with these folks because they had the frames that fit the best, but the customer service from the woman at the reception desk is awful. I won't go back to this place because of her. They don't deserve your money. Stay away! read more

Dr. Owyang has been great! She is very knowledgable and happy to explain any questions around vision. The office runs on time and is very clean. They have also been very helpful when I needed a digital copy of my prescription when traveling. read more

After somewhat unpleasant experiences at Costco Redwood City, San Carlos and another establishment in Palo Alto. I'm so glad to have found a good Eye Doctor. I had a very smooth experience from start to finish. The office is clean and pleasant. Dr. Keri was very thorough and professional in our exam. (She even showed me the pictures of my retina. And shared some tips for keeping Childrens eyes healthy.). They have a nice selection of glasses. Dr.Keri is very knowledgeable about my vision coverage. I was able to get my eyes checked, new contact lenses, new glasses, and new proscription sunglasses all in one pleasant trip. read more

I am so happy to have found such nice doctors within my insurance network (VSP) and within walking distance from my neighborhood. Both doctors and their staff were very professional and helpful throughout the exam process and glasses selection. They explain very clearly what your insurance covers and what it does not. They also go over all the additional options very thoroughly and professionally so that it is easy to make an informed decision based on your vision needs. They have a pretty large selection of glasses, more than I anticipated to be honest! I had a hard time making a decision. I liked that they had plenty of affordable options that were within my insurance limits. Also, I was told that they offer 20% off your remaining balance if your frames are not entirely covered by your insurance. Luckily my favorite pair was fully covered, but it's good information to have for future purchases. I look forward to coming back here for all my vision needs in the future! read more

Eye On Vision Optometry - Optometrists Near Me - Palo Alto, California

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I'm giving 3 stars because I'm feeling nice and this is an old/family establishment. But this is the last time I'm ever checking yelp to go to a doctor's office! Where do I begin. First of all, the receptionist seemed a bit airy. She first walked me to the back of the office to conduct the preliminary eye exam. In the middle of the exam, she walks out and leaves me to complete the exam on my own. I sat there for a good 10 minutes before I realized that she wasn't coming back. I had to call out for someone to come check up on me. Is it normal for a receptionist to conduct an exam? Just seems weird. Now onto Dr. Owyang. He seems like a nice guy, but he was very intense which rubbed me the wrong way. When I mean intense, I mean that he would not stop talking and imposing his opinions on me. I get it, you're not like a regular optometrist, you're a cool optometrist. I also didn't like that he would make assumptions before I even answered his questions. It all just felt too sales-y to me, even though he told me he wasn't trying to sell me. I think this place is fine, but I've definitely been to better ones. Luckily, I only have to get my eyes checked once a year! read more

Clean and modern office, staff is nice and friendly, doctor is professional and knowledgeable. Great experience all around and will return.

I absolutely loved this office! Dr. Keri was super sweet and the staff is awesome! No wait time! They also have a large selection of frames to choose from and open on Saturday's (extremely helpful). read more

My family has seen Dr. Kenneth Owyang (father) and Dr. Keri Owyang (daughter) since we moved here in 2009. They're located next to Garden Fresh Restaurant on Ramona Street in downtown Palo Alto. Both doctors and their staff are awesome and friendly. They have convenient hours - open late on Thursdays and open on Saturdays too. Dr. Ken actually corrected a mistake another optometrist made. The other person gave me a glasses prescription that was too strong and gave me headaches. He lowered the strength of the prescription which eliminated the headaches and helped me feel back to normal. He coached me about talking to my VSP insurance about replacing the lenses at a lower cost. He wasn't making money off this purchase, he was just concerned about my eye health. My teenage son is rough on his glasses, and they've readjusted his glasses with no problem, from missing nose pads to bent frames. The only caveat is that since they're so popular on Yelp, you need to make your appointment as soon as you can. read more

Been coming here for more than 10 years, and they know how to take care of their customers! Great service, great advice, with a decent selection of frames. And I like that they're an independent father-daughter business. Dr. Keri works Saturdays, so she has been taking care of my eyesight for over a decade. All the while, she has been great at explaining how my eyesight changes and the options that I have at every step (e.g., the pros and cons of going with bifocals, etc.). Also, because of the shape of my face, any new frames I purchase need adjusting, and both Drs. Owyang have been able to find the right fit for me. read more

My family has been seeing (both) Doctors Owyang for about 15 years now. We love them! I live all the way across the country, but I still go in for an appointment when I'm in town visiting my parents. Both doctors (dad & daughter team) are exceptionally nice, great "bedside" manner and really know their stuff. Great doctors all around. Most recently, my dad came down with an eye infection the Friday before Christmas. It was pretty bad over the weekend, so we went over to see if Dr Owyang could take a quick look between appointments and write a script for anti-biotic eye drops. We dropped in, waited a bit and Dr Ken Owyang quickly check him out, wrote the script and chit-chatted with us for a bit. I also had my glasses frame adjusted because they've gotten loose over the last year. The other cool thing is that Dr. Ken Owyang is a HUGE Giants fan, so it's always fun to talk baseball with him :-) read more

I have an awful experience at another eye doctor who basically lied to me that my insurance would cover nothing and charged me for her exam in Sunnyvale. Luckily I took another chance and made an appointment with Keri Owyang. Don't look anywhere else for your eye needs come here. This is the first eye office where I finally felt that the doctors cared about me and helped me us my VSP insurance the best way. They are HONEST which is a rare thing when it comes to eye doctors. Dr. Keri Owyang did an excellent exam and patiently went through my options and my exam results. She took the time to really talk to me about my eye health and options. I was so impressed by her care & service that I brought my husband here too. He is very hard to please with customer service and even he raved about the professionalism of this place. I won't go anywhere else for my eyeglass/contact needs. They are honest, friendly, flexible, knowledgeable and most importantly helpful in using your insurance to get the best bang for your buck. read more

I've been a patient of Dr. Ken Owyang since 1993. Optometry is a medical science, but Dr. Owyang adds the art of narrative. First there's all the testing and measuring and my saying which lense, 1 or 2, 2 or 3 etc. gives the most clarity. Then the story is told. Dr. O explains what is happening with my vision in as much detail as I want, and understandably. He lays out the options of what is covered in my particular insurance plan, and his recommendations. I think it says a great deal that his daughter, Keri, has chosen to follow him into this profession. I've had a few appointments with Dr. Keri Owyang and she seems to have mastered his art and science as well. My husband and daughter are also patients, and satisfied customers! read more

If you need anything in regards to your eyes, this is the optometry office you need to visit! Dr. Kenneth Owyang and Dr. Keri Owyang are very knowledgeable, friendly, and attentive. I highly recommend Eye on Vision Optometry to my friends and family. read more

I can't wait to go back to Eye On Vision to pick up my glasses! I had a great experience with Dr. Owyang and his staff yesterday. I didn't have to wait for the dr to finish up with another patient; Dr. Owyang even checked me in himself. He was incredible friendly during the eye exam and was also extremely informative, especially considering that I've been visiting the optometrist once a year for the last 17-something years. And his staff? Awesome! My phone was dead so I couldn't text my trusty sister to ask her opinion on what frames I should buy but no worries, Dr. Owyang's staff to the rescue. Not only did the front desk girls actually help me pick my glasses, they even let me charge my phone on their personal charger before I left! They were friendly, honest and completely helpful! I can't wait for my new eyeglasses and sunglasses to come in :) read more

Meet with Dr. Kenneth Owyang today for the first time. Within literally 5 minutes he had figured everything out as to why my vision wasn't the way I wanted. He is booked out a month right now because of all the awesome reviews on yelp. Well, if you are willing to deal with the wait he is worth it. Super nice guy who shows he really cares and is centered in reality. -Rick read more

I've only been once, but I believe my eyes have found their new home!After not being as satisfied as I was in the past with my previous optometrist, and after a recommendation from a friend, I had the pleasure of being acquainted with Dr. Keri Owyang. She is awesome! I felt so comfortable, it was as if I had been going there for years. She requested information from my previous optometrists' office that hadn't come in by the time she left for the day. Apparently it was her day off the next day but she informed Dr. Kenneth Owyang of what was going on and he took time out to call informing me of where we were with the info. They didn't allow my sistuation just hang until Keri was back in the office; that was a plus for me. I look forward to becoming their patient for a very long time! read more

Very friendly people and very professional. They were perfectly on time. The doctor explained to me what she was doing and took the time to go over the results and answer all my questions. Then they didn't put pressure on me while I was choosing the glasses. I could take all the time I wanted and when I wanted a price or some insurance info, I never felt that I was bothering. Thank you! read more

One of the many optometrists in downtown Palo Alto. I got glasses, gun glasses, as well as contact lenses here. Dr. Keri was really friendly and helpful. They also have a good selection of glasses and contacts. Would definitely recommend. read more

Stopped by tonight to find some sunglasses after receiving LASIK. Staff showed me lots of options and didn't even mind that my 1 year old was crawling all over exploring. Dr. Owyang came out and introduced himself and asked how we found his location. He seemed genuinely grateful that we stopped by and was so pleasant and cheerful. Such a nice guy! Happy to support such a great place. read more

I can't say enough wonderful things about Dr. Keri Owyang-Chapman and the wonderful customer service we received from Eye On Vision Optometry. They are very kid friendly and my family and I had an all around positive experience. Being a glasses wearer for (ahem) over 30 years (that's all I'll fess up to), I know a good thing when I see it :) read more

I chose this place because of all the five star reviews, and based on my experience, I wonder whether I ought to ever trust Yelp again. When I was taking my contacts out for my exam, I noticed that the container holding all the solutions next to the sink was filthy. Worse, the doctor handed me a contact lens case to hold my contacts, and it clearly had been used previously. There were yellow stains on the edge of the case and inside. (I threw those contacts away after the appointment and got out a new pair, since I use daily disposables). I am not an optometrist and have no idea what the notations mean on the prescription, but I asked, just out of curiosity, whether the doctor had indicated that the glasses were to be progressives. Nope! The doctor forgot that detail. Um, that's kind of a huge mistake. I don't have any confidence in this place. read more

I've been coming to see Dr. Ken Owyang for 30 years and highly recommend Eye On Vision. He's friendly and has always been so great at explaining how my eyesight is changing and options for my revised prescriptions. The office staff are always helpful. My son and I have also both seen Dr. Keri Owyang and highly recommend her as well. I love being able to go to a local, family business. read more

Being Asian, I have a flat nose, Dr. Keri Owyang told me I can have plastic frame with nose bridge build in and VSP pays for it too. Now I can have any nice plastic frame. I used to look all over the places for plastic frame but none fit. Now I go around and tell my Asian friend about this shop. Dr. Kenneth Owyang fixed my eye glasses screw, it was broken by a kid at Costco optometry dept. (I didn't get mad at him, he is a kid) I used to get my glasses at Costco, but the bi-focal I got from Dr. Kenneth it is much better(don't feel dizzy using it). For glasses, I will go to Dr. Owyangs. For everything else, go to Costco.- read more

My entire family has been seeing Dr. Owyang for what is now probably 20 years. An awesome optometrist in all respects.

This optometry office is top notch - attentive service during your appointment/check-ups, great selection of glasses and very convenient location right near University. Dr. Kenneth Owyang and Dr. Keri Owyang are personable and you can tell that you are in good hands with their advice/knowledge for your eyes. I have referred many family members and friends to Eye On Vision and I know several customers who live far from Palo Alto, but have continuously come here for years. read more

I had a fantastic recent experience at Eye on Vision Optometry. My family and I have been long-time patients of this office and see both Dr. Kenneth Owyang and Dr. Keri Owyang-Chapman. Service has always been exceptional, with short (if any) waits, great patient service and attention to detail. I recently visited to pick out a new pair of glasses, along with new sunglasses. Dr. Owyang-Chapman was a great help, allowing me to try on multiple pairs and providing input and advice based on my particular perscription and needs (their selection of designer and affordable frames was also extensive). The location of their office, along with their Saturday hours, are very convenient, also. I highly recommend going to Eye on Vision for all your optometry needs! read more

What a pleasure to have the chance to go there! This guy is awesome. I have strong eye troubles and he was super good at making me comfortable, understanding what I wanted, and coming up with what I need. And he's really good at also explaining the financial side. His assistant was also super friendly and helpful. A very solid 5 stars! I hesitated among some other VSP providers, ended on this one thanks to yelp. Highly recommended. read more

I highly recommend Drs. Kenneth and Keri Owyang (a father-daughter duo). + Flexible (especially evening and weekend) hours to accommodate a professional's schedule + Friendly, patient, knowledgeable + Helped me navigate insurance claims + Amazing customer service attitude, responsive to e-mails and phone calls I have been transitioning off of Ortho-K lenses and so have been to their offices 15+ times over the last 3-4 months to get my prescription continually adjusted. I was afraid at first that because I paid a one-time flat fee at the beginning, they would be tempted to have me come as few times as possible and to push me through as quickly as possible, but this wasn't the case at all. Both Dr. Kenneth and Dr. Keri were amazingly patient and helpful and when I expressed concern about going past the time frame, Dr Kenneth specifically said his goal was to get me the right prescription. I've also made last desperate last minute calls ("Help! I'm out of contacts!") and they have been super accommodating every time. I would definitely recommend them to friends. read more

Been a client of Ken Owyang for many years. Professional, up to date technology, terrific staff.

How on earth can this place have a decent rating? I have to say that Keri was personable. This is where it ends. It has taken me 6 months to write this review because now I am absolutely livid. I feel cheated, disrespected, and the worse part is that I had to pay for their sheer and utter incompetence. To keep things short, this place made 4 attempts to make a pair of single focus eyeglasses correctly (without defects). 4 attempts!!! This back-and-forth continued over a 3-4 month period. 6 months later, it turns out that they are still defective!! I know this as I decided to get my eyes re-checked as they felt strained all the time. This is why I had my prescription lenses reviewed by another optometrist. Voila, the lenses are different from the prescription that Keri gave me. So, my eyes and my wallet suffered as a result of this incompetence. Lastly, each time I call, there is confusion as who has what, what the next steps need to be...like a circus there at that office! A letter to the BBB from my legal counsel is in order for their ineptitude. read more

Wide selection of frames, spanning a selection range bigger than that offered by big chain stores, at a competitive price. But you get individual attention from knowledgable staff, val and Jessica on top of all that. read more

I've had a great experience with Keri Owyang and w/ Eye on Vision Optometry! My husband and I love the office and the care we receive there. They have the latest in diagnostic technology, the exam is very thorough, Dr. Owyang explains everything very clearly and everyone is friendly and helpful in the office. I would definitely recommend them to anyone who is interested in honest, straightforward health care. They also have great hours since they are open on Saturdays! read more

I just had my annual exam with Dr. Kenneth Owyang and, as usual, it was a great experience. I have been a client for many (many!) years, and I am always struck by the quality of service, attention to detail, and the fact that he takes his time in answering any questions I may have. He actually cares for his clients and it shows. Everyone in his office is very helpful and pleasant. It truly is a "find" these days to come upon such great service. I hope to continue seeing Dr. Owyang for many more years. read more