They were replacing the lenses for my wife's existing glasses (that she had bought from them a few…read moreyears back and had only used a handful of times). Their lab broke them, and are not taking any reasonability for it. Direct messages from them below "Good morning, unfortunately the lab broke your frame while mounting the lenses, do you have another frame you would like us to send to the lab" "Unfortunately the lab is not held responsible for older frames. We could give you a 20% discount towards a new frame" Shocking attitude for a small business towards someone who has been multi-year multi thousand dollar customer.

This is the second pair of lenses that have begun to disintegrate since the new doctors have taken…read moreover. They switch to a new lens manufacturer. These lenses cost $600 and they will not replace Them They are a few months past the two-year warranty. I have another pair of sunglasses that I've had for five years that were manufactured by the previous lens manufacture and I have not had a problem. It's disappointing that the doctors that now are running the practice do not stand by their product. I have switched to Costco, which is about a third of the price. My suggestion is to take your prescription and get it filled elsewhere.

Love going to get my eyes checked with them. They are all so kind and so helpful. I was dealing…read morewith having bad migraines then I went to go get my eyes checked and found out needed progressive lenses. They are so great and make your time so positive and relaxing and they are all so sweet.

Poor disclosure regarding eye exams. Came in for glasses. Was told I needed eye exams but no…read moreexplanation that it included a bunch of expensive tests that related to eye disease not just vision. Beware and ask questions before accepting any service! I called and the manager refused to do anything!

The nicest folks. All kind of eye wear but the Best customer service. If parking is full, just go…read moreinto parking structure and a short walk to their place. 5 Star Business. I will always return.

Nice selection very accommodating and quality lenses and service. I am new in town and I like very…read morelight in weight glasses and they have Sillouette glasses and get light lenses for them. My dog has eaten my glasses three times and they have taken the most inexpensive route to fix them who've save me from having to buy a complete new pair. Once they put new covered on the over ear section. Another time they ordered another side piece and another time they transferred my lenses into a similar pair of glasses that was on sale. So I go there with confidance.

The service is amazing. The selection is even more amazing…read more We recommend getting your fancy glass frames here in Del Mar. We are giving them five stars.

I came in as a walk-in at the Del Mar store and was fascinated by the extensive collection of…read moreeyewear available. As it turns out, Stacy was of wonderful help and offered me the best advice for lightweight frames. I came in two weeks later to pick up my eyeglasses as well as sunglasses with added prescription and again, Stacy put a lot of attention to detail to the fit of the frames so that they wouldn't fall down my nose bridge until they fit perfectly. Definitely recommend their excellent service! Will come back soon!

I was looking for a new optometrist since moving to north county. I was able to make an appointment…read moretwo months out since the doctor was on vacation. The visit was pleasant and I had all my questions answered. I really enjoyed my visit. When I paid my copay, I thought that it was rather high. I called my insurance (thinking that I should have checked to see if they were in-network, and they were). I called the office to question the discrepancy in the amount and was told that the charge was for the retina imaging. I was not informed of the additional cost. (I have not had to question additional costs at an optometry office before.) I was told that it gives the doctor a better view of the eye. I really liked the doctor and she answered all my questions. She was very thorough. I just wasn't informed of the additional service/cost.

My son and I just had our first appointments and loved our experience. He has special needs and I…read morewas worried that he would be scared at his first ever appointment but they were so kind and welcoming that he was very comfortable and relaxed. Dr. Peterson is fantastic and has some really cool techniques that I had never experienced AND she is going to turn my favorite designer sunglasses into prescription sunglasses (3 other places told me no). Super excited! Thank you for a wonderful experience, we are loyal customers now:)

I've been coming to Dr. Fitzpatrick since 2016. I've stayed loyal because of her knowledge,…read moreempathy, and care. She's incredibly talented and personable. Highly recommend if you want an optometrist who cares about her patients! She also has a great aesthetic and fashionable eyewear to choose from, which I always appreciate!

I want to share my recent experience with Specs at One Paseo to help other customers make an…read moreinformed decision. The first thing I noticed right away was that I had been overcharged on sales tax, which the staff corrected when I pointed it out--but I really shouldn't have to double‑check something so basic. I purchased a pair of Vuarnet sunglasses here for $324 after the staff told me they were polarized. When I wore them in my husband's car with UV‑tinted windows, I noticed they didn't show the usual rainbow pattern that polarized lenses create. After double‑checking (including testing against another pair of polarized lenses), it became clear these were not polarized. I returned to the store to give them a chance to make it right. Here's what happened: * The staff admitted the sunglasses were not polarized. * They refused a refund because I was "past 7 days." * They offered to swap my Vuarnet glass lenses for plastic polarized lenses, or charge me another $50 for the correct Vuarnet lenses. * They asked to keep my sunglasses to show the owner, saying the owner would contact me. The next day, instead of the owner reaching out, a staff member contacted me with the "resolutions" the owner had decided on. Given the seriousness of selling me sunglasses under false pretenses--whether it was a mistake or not--I felt this was poor customer service. They had the opportunity to make things right twice, and chose not to. I left this process with no sunglasses and no refund, and the staff I dealt with were unapologetic and unhelpful. If you plan to shop here, I strongly recommend double‑checking everything they tell you about the products and watching your receipt carefully. Personally, I will not shop here again.

Dr. Starkey was fast, efficient, and kind - just perfect. Odessa the optician was the same - and…read moregave me a great deal on upgrades. Bottom line, I like taking care of my eyes, and this place does it well. Thank you!

My daughter had an accident at recess during school and came home with a red painful eye. Our…read moreregular eye doc was on vacation and I almost brushed off a visit to an eye doc but it starting becoming painful for her. Did a quick Yelp search on the closest eye doc and made a phone call right away and they were able to get me in same day! We saw Dr Kim Admire. She was just wonderful!! Amazing with kids so kind and patient. She said she had a big laceration on her cornea and administered some drops right away to numb the pain. She spent her time examining her eye with all the fancy equipment and even took photos of the back of her so make sure it wasn't deep. This happened on a Friday and she didn't want the entire weekend to go by without her being seen so she came in on her day off a Saturday just to see her. I couldn't believe her level of care and concern for a first time patient. We just got back from our 3rd visit and she said my daughters eye is all healed! Thank you Dr Admire I wish every doctor was as caring as you!!!

Very nice experience from Debbie at the front desk to Tania, who gave me the most thorough eye…read moreexam I have had. This company runs a lovely business. Great assortment of glasses and they were both helpful in my choosing the perfect pair. Not inexpensive but with my insurance, Alignment, it was acceptable. I recommend this company highly. Debbie made me feel at home and valued and Tonia was expert in thoroughly checking my eyes. Looking forward to picking up A lovely pair of glasses. What nice people!!!

Twice the office helped me with trial contacts after my own snafu. Dr Kim did a nice job on my…read moreexam. When I came in over a miscommunication Dr Tania was pleasant classy and very professional. I stopped in with sunflowers for the office. This as a thank you for making my world brighter.

Great place. I needed emergency contacts as one of my contacts ripped and was waiting for a…read moreshipment. Wink came through and hooked it up. Thank you guys for the last minute help

The eye exam was performed very well. (I was a professor in a well-known Optometry School for many…read moreyears, so that is a professional assessment.) Their billing department, on the other hand, is a frustrating disaster. I paid all that was due at the time of my visit. Subsequently, I have received a bill that fails to show my payment accurately, and thus indicates a payment is due. I have made several calls about the problem, and each time I am told someone will get back to me about it. No one has got back to me, and each month I continue to receive the bill. It is only a small amount shown as due, but this has been going on for nearly a year now.....Another competent health-care provider, with a completely incompetent administrative support!