Update: I was just treated like complete garbage on the phone when following up on an issue I had…read morebefore Christmas when they said they would call me back and let me know how it went. They have now lost my business, my families and the people I referred. Excellent customer service and amazing selection of high end glasses. Yanet was amazing at helping me choose glasses. I brought my best friend to help confirm and they both chose the same pair. I brought my boyfriend who is extremely picky in to get a pair as well and he chose 4 pairs he liked. That just goes to show how great this place is. The staff was knowledgeable able and they also direct bill. Bonus it's a dentist office as well.

Great place for glasses, everyine is friendly and helpful. I always come here foe deals for glasses!read more

Located in a strip mall. I found the staff helpful. Large selection of budget frames. Prices are…read morebetter than most. They Fill prescriptions accordingly but send to a lab so you may wait a week. They will fix any errors. Some frames are very cheap though and break or the paint chips off easily so be picky.

Update: after I wrote the following review I was asked by the owner to up my rating which I would…read moreactually rate it one less star but 2.5 stars doesn't work so they are lucky I've kept it as 3 stars. I would rate Second Specs 3.5 stars. There are great advantages to get glasses here; reasonable price, direct billing to insurance companies, and quick service. But I found the quality of my product wasn't as good as other opticals I have purchased glasses at. I stumbled upon it as I was walking in the mall and was looking for new glasses. They are a local company with 2 locations in West Edmonton Mall and recently opened up shop in Cross Iron Mills just outside of Calgary. The frames are around the kiosk and most available to try on unless you are looking at the brand name ones they carry. They carry Ray Ban, Nike, and others but the selection isn't as big as at other opticals. There is a colour variety and I found a number of purple frames to try on. Most of the frames I noticed were plastic. Once I picked out the frames I wanted, I had to wait for service. I have noticed that they can get busy and with typically 2 staff working, there could be a wait. I provided my prescription and they did they measurements and adjustments to the frames. I paid the $308 for my glasses which was a lot cheaper than other places where the price is at least double. Two days later I was in the mall and decided to ask if my glasses were in and was told they would be ready in about an hour or two. I went back to pick them up about an hour later and they were adjusted and on my way! When I got home, I noticed a few things about my glasses. There was some glue on the arm of the frame, and lenses, and some screws were dark and some light. That evening, one of the nose pads fell off! (Which has never happened with any of my glasses). I was able to find the screw after squinting looking for it on the bathroom floor and put it back in with my glasses repair kit. Since the first day, I had to tighten a screw to keep the arm in place once but hope the problem is fixed. Without these problems, this review would be 4. They likely didn't do a thorough check on my glasses to clean the glue off and ensure the screws were tight as they wanted to get them to me promptly. Two days for glasses, is a quick turnaround time. The opticians are friendly if you don't mind you may have to wait for service. Price is great for those who don't have coverage, need glasses for children, or want a few pairs. I also wear contacts so it worked out to get glasses from here.

I was recommended Alberta sports vision through a friend. I took my son there to get sport glasses…read morefor hockey, they were very helpful and made sure he had the anti fog and cleansing cloths. He eventually wanted to try contacts, so we went back. They were once again very helpful and patient with him learning how to put them in and take them out. They gave us a generous amount of daily contacts to try in order to make sure he would be comfortable with them before we went ahead and purchased them. I would definitely recommend them to anyone requiring glasses, sport glasses or contacts.

I purchased a pair of Maui Jim sunglasses from this location. I originally did not like the brown…read morepair I was given but because I needed it for the weekend I had no other choice because the original pair I wanted would have to be ordered. The associate that helped me assured me that I can either return them or do a exchange when the darker pair did come in. So I was guaranteed this. I went ahead and purchased the sunglasses. Had I known this would later on come to be not true, I would have just turned around and walked out of the business not buying anything. Also the associate that helped me dropped the sunglasses before giving them to me. Again she assured me Maui Jim products are durable. I should have checked more throughly before leaving but they looked fine to me! I came in to return the sunglasses because I did not want to exceed the 30 day limit or returns for the sunglasses. I worn them once out of the store for less than an hour and have kept it in its case since the day I purchased them. Upon returning them I was told their terminal did not do refunds by an associate name Brenda. This is absurd as any other business as well as their other locations can do a return on their terminal machine. How convenient for this one location to not have a proper working terminal to process a refund. Brenda proceeds to tell me that they can mail me a cheque and tells me to return tomorrow when the doctor is in to process the cheque, or I can call their downtown location and speak to the Doctor directly. I proceeded to call in hopes of speaking to the doctor myself. I was put on hold. Later I was told that someone knows how to do a return and can walk the associate Jill through it. After I got off the phone, the store phone rang and Jill could not pick it up. Brenda ended up picking it up and did not come out to help me. I am extremely annoyed now because the next day I work, so the day I came in, was my only day off for the week to come in and return them. Brenda later leaves and goes to the back room. So she left me hanging. I'm standing there waiting for something to happen. How unprofessional. I went ahead and asked Jill if someone else can help me. Jill ended up taking my sunglasses and kept my receipt. I took a picture of it for safe keeping. I checked the sunglasses for damages before surrendering them, there were none. I should have taken a picture of the sunglasses while I was at it because the next following problem is coming. The next day, I was left a voicemail from a Dr. Brent Saik he told me that the sunglasses are damaged and he cannot give me my money back. I did not scratch them. Dr. Brent Saik basically blamed me for scratching these lenses when I in fact did not. I continued to tell him that this situation is a he said/she said and that there is no proof of myself scratching these lenses or his associates. He proceeds to tell me again that it was me. Not his associates. Then follows to tell me I'm being ridiculous. Wow what professionalism ... I told him I have only worn them for less than an hour outside after purchasing them and they've been inside their case when not in use. I just want my money back. Why is this such a big issue? I was also already told I was being mailed my cheque the previous day. So ... why the sudden change? Dr. Brent Saik proceeds to give me his suggestion of taking out the lense from the "scratched" lense and replacing it with the darker frames I wanted. I am not happy with this. It's going to look ugly being brown lense on a black frame. At this point he's not even listening to me and told me to "just give it to someone else or whatever." Yes he actually said the words in quotations. How unprofessional of him. He proceeds to also tell me he will look at these frames on Saturday. Hold the phone... So he hasn't even seen these frames yet and I ask how would he know they are scratched then? His wife Jenelle told him. I'm dumbfounded now because I'm wondering why they're so adamant to give me a refund after accepting already and now changing their mind, and escalating the situation this far. At this point, based on the service I have received, I much rather just take back the sunglasses and resell them myself and just buy another pair that I originally wanted somewhere else. A few days later, I called and asked where my sunglasses are because I just want them back at this point and I clearly can't trust them to take care of their inventory if they can just damage customers belongings and follow to blame customers for their mistakes. Where is it? No where to be found. How convenient. I asked the girl who answered the phone to find out where they are and bring it back to their terwilleger location so I can come get them. I waited the whole day and heard nothing back. Eventually I got to pick up my sunglasses. Definitely selling them and never coming back to this place. Yelp made me cut out a lot of other details so this is the short version of this review.

I have never worn glasses so was out to buy my first pair. Stopped by a few other places earlier in…read morethe day, and didn't find any frame that was more than alright. Because of this, I didn't have very high expectations when I walked into the Observatory late on a Saturday afternoon, but they really won me over! This was such a great experience! Immediately when they saw me walk into the store they knew what style of frames would fit me. I didn't have to try more than a few pairs before we had a winner. 15 minutes later I was all measured up and done! And on Tuesday (a couple of days later) I will get my new glasses. Very excited! The store had an excellent selection of frames - much more exciting than what I saw in the other stores. In addition, the staff didn't just sell glasses, they had the required expertise to find the glasses that fitted my face. Maybe the frames were a bit more expensive than what you'd find at some other stores, but to have someone who really knows what (s)he is doing find the perfect fit is to me most certainly worth the extra bucks. Also, the lenses seemed to be about the same price as in other stores.

Just got my fabulous glasses from the observatory. The service was excellent: very professional and…read morehelpful. The shop has a lot of unique frames, that you won't see anywhere else. They took the time to help my pick out the right frames for my face, and making sure the fit was perfect.The follow up customer service is also superior to similar business. I highly recommend The Observatory.

I have been coming to Karim since Smith & Wight first opened. The service has always been top…read morenotch and selection is outstanding. For the past few years, I have trusted the Smith & Wight staff to choose for me and they never get it wrong! Smith & wight may cost more, however I truly believe you get what you pay for in selection and service.

Wow, absolutely horrific experience. Smith & Wight will treat you like royalty and take your money…read moreuntil you have an issue. Don't expect them to fix anything, take responsibility for their mistakes, or help you get through complex issues. Karim's "special pricing" turned out to be exactly the same as the regular pricing at my local optician, so don't be fooled. WORST OF ALL, THEY RECORD YOUR CONVERSATIONS TO FIGHT YOU WHEN YOU COMPLAIN OR ASK FOR YOUR MONEY BACK!!!!!

The service was very professional and the staff were very friendly. The prices were very good.read more

I have been getting my families glasses here for about 12 years now. This place never lets me down…read more They always have great selection on all frames and get new stock regularly. The staff are following all Covid procedures and they are doing a great job at cleaning all the frames and high touch surfaces. I recently brought my 4 year old in for her eye exam and the doctors were so wonderful with her making her feel comfortable and guiding her through the exam. The staff even opened the doors for me to enter / leave which I thought was a nice added touch. If you're visiting here for the first time, they have free parking at the back of the store in the alley which is super convenient especially on Whyte ave.

Great customer service. The Doctor was very understanding and listened to my explanations. Still…read morewaiting for my new glasses so no comment on that yet.

Dr Kwon was nice and professional. The office is clean and warm. The rest of the team were…read morewelcoming. It was simple to book. There was no wait time. The price and value is excellent! I will return for sure.

I ordered transitions that worked in vehicles and was given normal transitions. I should have known…read moresomething was up when my glasses were ready within a day or two of being ordered. I am f****** pissed off

I booked my children's annual eye exams (ages 13 & 17), and when confirming the appointment, I was…read moreinformed that I would need to pay an additional $23 per child. I mentioned that Alberta Health should fully cover their annual eye exams, but the receptionist couldn't provide an answer and forwarded me to the manager, Matthew. Matthew explained that the additional charge was due to a change in Alberta Health's coverage. I was skeptical, so I called other eye care centers nearby to ask if any additional fees applied. The eye care center told me that as long as the exam is done once a year, it's fully covered by Alberta Health. I called Matthew back and shared what I had learned. His office/location had simply decided to charge an extra fee. If they want to add a fee, that's their choice, but they shouldn't mislead patients by claiming that Alberta Health changed its coverage because if that were the case, all eye care centers would be charging patients for the portion not covered by Alberta Health. So, I booked my children's annual eye exam at a different eye care center, which Alberta Health fully covers. Businesses should be upfront about their fees instead of misleading customers. Trust is built on transparency; patients deserve to know the truth rather than being misled into unnecessary charges.