Excellent service and professional staff & environment! So convenient to the Cheshire/Hamden…read morecommunity

Very bad customer service. If there is an issue they won't answer your calls. They don't know how…read moreto submit insurance claims. Patient went through unbearable stress to get issue resolved. Highly not recommended. No one should ever have to be put through the cruelty the patient had to experience due to their completely incompetent, dismissive, unqualified and rude staff.

My husband and I have always been pretty picky when it comes to optometrists, and given that you…read moreonly need to go once a year, it's been hard to find someone we truly liked... until Dr. Hochberg. He's super knowledgable and attentive. He's also one of the first optometrists that is sensitive enough not to make me feel bad about my vision but suggests ways to protect my eyes. For example, he suggested that my husband gets glasses that filter out blue wavelengths (since these tend to be the ones that are most harmful to vision). The last time we went, we were rather rushed because the only available time slot was the morning when my father was due to arrive at Bradley Airport. Never before had I felt so much like a demanding customer, constantly rushing to see if we could either wrap up early, or prepay so we wouldn't have to pay after the checkup. I felt badly, but also didn't want to keep my father waiting at the airport! Dr. Hochberg and his staff were as considerate and patient as can be. He didn't cut any corners despite my attitude and ensured we got a full checkup before departing.

Easy to set an appointment if you do it on your phone. Great…read moredoctor, explains what's going on all the way through the exam, so you're not left wondering. They accepted my insurance no problem and help me get glasses, with no troubles.

From the moment I walked in, I found a friendly front staff. The beauty of the grand room ,complete…read morewith chandeliers above and so many eyeglasses to try on, made me feel that this would be a fun experience for sure. Dr, Sheen is so easy to talk to and so knowledgeable so I have always felt in the best of hands to protect my eyesight as I grow older. Appointments are easy to make . One New Year's Eve I had a problem with something in my eye. They took me at 4pm and kindly assured me that I was not holding them up although I'm sure I did! I have been with this practice for many years and am grateful to have found them.

I had a wonderful experience at Eye Life Vision Center. First, it's a gorgeous space. And from…read morethe moment I walked in everyone was courteous and seemed to have the "customer first" mentality which in this day and age is nice! Dr Sheen was great at explaining things and answering questions which again nowadays isn't always the case. They have a great assortment of glasses and while on the expensive side they fit the bill. All in all - great experience.

Had a few appointments for eye exams here. All the Doctors here are very good and easy to deal…read morewith. The problem comes after your office visit and they try to pressure you into buying glasses or contacts here . They also went as far as putting a hold on ny VSP benefit when I only wanted an eye exam. I went to use my VSP plan at another eyewear provider and they said this fine office put an authorization hold on my benefits so that I could only use them at this provider.

I've been using this location for a number of years. Today was the worst. I had an appointment…read morebooked for 3:20; was there early. Called me in on time then made me sit and wait another 40 minutes. Had an eye infection; Dr. said she sent in prescription for eyedrops; pharmacy never received call. I called back twice; first girl said I'll relay message to doctor; called pharmacy 30 min later...no prescription. Called back to office, got answering service. Nice. Thanks for nothing.

Omg this place is a hidden gem. Staff was so helpful, quick and efficient. There frame are to die…read morefor. I have husky d and when I tell you the selection is everything! I mean EVERYTHING!! They also have different frames to choose from in storage and willing to show you different colors of The frames you choose. They are awesome.

From the owner: "Waterbury Vision Center is full service eye care center offering eye exams and high-quality…read moreeyewear. The on-site licensed optician has the knowledge and skills needed to help with the selection of lenses and frames. Our facility provides eye exams by a qualified optometrist and eyeglass frames, lenses, and coatings. Waterbury Vision Center provides custom eyeglass lenses that are produced in-house, resulting in a quicker and more cost-effective service. Most lenses are ready the same day! We take pride in providing the best service for every patient. Please call or walk in."

Phenomenal Eye Center. Exceptional staff, lovely group of people. Everyone in the office is very…read morewarm and welcoming. Dr. Conrod is an A++ Doctor, He is very reassuring and thorough.

I needed a yearly eye exam along with new contacts and glasses. They're about a half of a mile away…read moreand I decided to give them a try. The plus side: The office is very friendly especially the woman at the front desk. They had a great selection of frames including Coach, Versace, Calvin Klein, Ed Hardy and a few other designers. Prices were a lot better than your Lens Crafters or Pearle Vision stores. My appointment was at 3 and they took me at 3:02 so there wasn't a huge wait. Dr. Conrod was extremely personable and polite and explained my many options for eye care. The negative: The tech or whomever that I first saw was really rude and possessed the listening skills of a toddler. If I have to explain to you multiple times in a five minute conversation that I mainly wear glasses and rarely wear contacts and I want to wear contacts daily and use my glasses as a back up, you really are not listening to me at all. It's frustrating to be a new patient with a new provider and have the staff treat you like you're stupid and you wouldn't possibly understand your own eye care or eye health. In a similar vein, the woman at the front desk gave me the fifth degree over my insurance plan, corrected what I said and then ended up being wrong. However she, unlike the tech or whatever, apologized and corrected her mistake. Honestly? LISTEN TO YOUR PATIENTS! If it wasn't for the doctor himself, I would have gone elsewhere. I'm hoping that when I go back to for my contact lens follow up, I have a better experience.

Excellent place to get glasses and exams. Dr Fung is very friendly and professional! Nicole the…read moreassistant and Mya the eye glasses tech were great to deal with and professional! Thank you for being such a great place and caring about your patients!

Been coming to see Dr. Sienko for about 10 years. Great office staff that is very diligent and…read morecaring. Dr. Sienko always takes whatever time necessary to care for you. The eyewear center is convenient and not a hard sell. They obviously know you can get glasses elsewhere for less but you don't get the service and follow up you get here.

Front desk staff are very rude. They talk openly about other patients. My last visit they were rude…read moreas usual and were telling crap about another patient until Dr Kline came out from the back to talk to a medical sales representative, at which point they were as pleasant as could be. Have an issue with billing and the woman who does the billing is just as rude. Every year we go we mysteriously have a credit owed us. She always claims it's the billing from corporate in some other state. If the doctors and especially the gentleman in the optical department weren't so professional we would be going across the street again where Dr Marciano came from

So after my appointment I had lost my prescription to the contacts I called the office to see if…read morethey can reprint the CONTACTS prescription mind you I cant see up close too much so I assumed they had printed the correct one. so I submitted it to an online contact company, they normally call the office to verify the information is correct which means someone from the office verified the wrong prescription, I had an appointment with them today and the Dr was dismissive, I never went to get a new paper with my prescription I went to see who was responsible for giving the online company the wrong information but he just basically said your all set see you next time, I was left confused and just walked out, while I explained to him his staff made an error he quickly finished up printing a paper gave it to me a shooed me away. I will not be returning to this location, some of the front desk ladies are rude as f*ck. Best belive i will be writing this same message on all the platforms, CAUSE THIS IS BULL still don't have the write prescription same old contacts and no one here gave 2 f*cks about my problem, stupid staff member gave them the wrong prescription and now I'm f*cked with contacts I cant even see with.

I love Dr. Weston. I started seeing him from our CHCP days. I had VSP Insurance & decided to drop…read morethe insurance. My first visit w/o insurance, I was charged $40 for an eye refraction. I am a Type 2 Diabetic & on Medicare. I called Medicare & they said Medicare will pay because I am a diabetic. I set up a 3 way conversation with Medicare & Pam & Medicare told her they will pay because I'm a diabetic. Pam insisted that Medicare won't pay for the eye refraction. I left & went to another Eye Doctor & I was told that Medicare does pay for Diabetics. I am so happy I made the change.

My family and I have been patients of Doctor Weston since the times of CHCP, since the time my kids…read morewere small and they are now forty and plus. Never has there been a time in all those years where I have not been treated with utmost care and curtesy and of course competency. We are very lucky to have Doctor Weston and his wonderful staff. Yvonne K.

Excellent eye care. We've been with Dr. Theriault for more than ten years! She helped me tolerate…read moreeye drops in my eyes. Before coming to her, I was extremely flinchy and stressed during eye exams. She's kind and understanding, plus her prescriptions are spot-on.