Wow. Where to begin? I came here due to the positive reviews, but I think it must be under new management (note that the last positive review was *years* ago).
I took my car there for a basic tune up/check up. Had an appointment for their first slot in the morning -- I got up at 6am to be there. I got there 5 minutes early and left the car with "Dave" then walked to find a place to wait nearby. After 90 minutes and hearing nothing, so I walk back to see the car still in the same place with two others on the lift. Apparently there was a "mix up" and he didn't even know he should be working on it (wouldn't you confirm this when someone drops off a car?)
I get a call yet another hour later that says "Yeah, it's me. Your car is done." then hangs up without pausing or allowing for any response. Classy.
I get there and Dave's opening sentence is, "Well clearly the car has a slipping clutch, and I'm sure you can feel that when you're driving it; it's pretty obvious." Actually, the clutch is brand new. I replaced it a couple thousand miles ago, I explain. And I know what a slipping clutch feels like, since I had just replaced one, and this one has no such problem.
"Oh. Well. Then maybe it's a spark plug problem and you know those spark plugs you think it's going to be a simple fix, but you get in there and you pull one out and all of a sudden you have an oil leakage problem and it's a huge cleanup."
First off, I know nothing about cars, but I know enough that there's a HUGE difference between a bad clutch and a spark plug (other than about a thousand dollars!) -- those are not two things you can confuse easily. Second, this entire thing reeks of sleaze to me. Initially, we go down this path of trying to convince me to buy a new clutch, then when I make it clear I'm not believing it, it becomes a spark plug problem, but with the caveat that this normally basic service will probably cost much more with all the 'extra effort' and 'clean up.' I might add that my car runs beautifully, without issue. Since interacting with him, it's gone on to make a 2,500 mile road trip flawlessly. That was just the beginning of my conversation, and it went downhill from there.
Run. Do not walk away, from Dave and this Exxon Station -- run! Absolutely no respect for customer's time (I never once received an apology for being made to wait an extra 90 minutes), then I treated like an idiot while trying to be conned. Absolutely infuriating. No thanks!
If this was the only mechanic in town, I'd drive my car until it fell apart! Thankfully it isn't -- I highly suggest you go elsewhere for your car service needs. read more