The review is for Extreme Towing in Santa Cruz. I'm not sure about about the negative reviews because I had a great experience! My car just stopped starting, so I called my insurance company to see if I was able to receive roadside assistance to tow my car to my mechanics house. Within 15 minutes of my call, Jamie was at my house to tow my car. He was very professional, nice and eager to help. He had to pull my car out of my driveway which was on a hill pointing down. It took him about 10 minutes. Then he dropped my car and myself off at the location I had asked to be towed to. All in all it probably took less than an hour from initial call to drop off. Worthy of mentioning... you know how some towing companies have nasty cars and the employees look nasty too? Not the case here. Jamie's truck looked brand new, and Jamie was dressed quite nicely to be towing my car. It was just such a great experience! Thank you so much for getting my vehicle safely to my mechanics and making it so easy Jamie!!! read more

Worst tow company. Waited 1.5 hours on the roadside. Extreem towing told me an ETA of between a certain time. I went to the restroom a block away. Tow truck guy left me stranded and moved on without calling or texting me. I had to wait another 1.5 hours. Never use them. read more

Lucy, the manager of this tow yard, likes to tell houseless people to go to the sheriffs office when she gets tired of walking over and unlocking a car door to an unregistered vehicle that was towed to this yard to get the very cheap life necessities they need to try to keep living (now without even something that they can lock at night and sleep inside). When you take people to the sheriffs and they explain that it is up to Lucy's decision, right now, legally, what happens to everything in unregistered vehicles towed by that company until they can officially own the car in 30 days and sell it for scrap metal. Then, when you go back to the tow yard, she shuts the front gate during business hours so you can't even enter the business anymore. Lucy makes you call the answering service on the sign then waits twenty minutes to call you back and explain very nastily to you why she can do "whatever she wants" with that unregistered vehicle because her "corporation" has it now. Then when you inform her she is not on speaker phones to say those nasty things to people who are very tired from sleeping places they can't lock up at night, she will hang up on you once she realizes she can't abuse vulnerable people on the phone that day. Thanks Lucy! If you're a local business who thinks tow companies are a necessary evil to keep the peace in Santa Cruz but would prefer to not work with the worst companies in town.... I don't know... this really sounds like a bad company from how helpful Lucy was. read more

this company is a will rip you off!! aaa agreed to tow my van and then this tow company showed up and wanted $420 becuase they said its a comercial vehicle. they told aaa not to accept my tow so that they can charge me. dont use them!!! read more

I highly recommend this company! Very professional, drivers are on it, customer service is on point, very clean (which is rare for tow trucks in general), time frame was very reasonable, I wouldn't call anyone else. read more

I've been towing cars for 18 years so far this is the best towing company I have ever worked for top-notch tow trucks very efficient employees all the drivers are professional including myself The manager say please and thank you which means a lot to us drivers one of the best towing companies around I work for extreme towing in Aptos read more

Extreme Towing - This is the tow truck that I drive top-notch flatbed - Towing Near Me - Soquel, California

I got my car towed from the freeway after getting a flat tire and leaving my car there overnight. I contacted the SJPD and CHP to find the whereabouts of my vehicle. CHP told me that Extreme Towing had my car and gave me the wrong address. So thumbs up to the CHP. CHP provided me with their number and I gave them a call. The woman told me that they had my vehicle and that I had to show proof of ownership or liability via insurance or ownership. So I came with my insurance. The woman told me the price and it was over $500 and that it was $55 per day to be in storage. Awesome. The price for their " service " was $180 for towing my car off the freeway. $200 release fee and $55 per night that it was there and some other stuff. This place runs their business legitimately and yeah it was my fault for leaving my car their overnight but this is why I give them only 1 star. Well, for 2 reasons. So the next day I had an exam around the time that they were closing so I finished up real quick and got out of class and called in and told them that I was on my way to pick up my car. So after driving from my campus all the way to their warehouse, I ended up 2 mins passed closing. I came running to their door huffing and gasping for air and they asked me " Can I help you with something ? " I told them that I was here to pick up my car and pay the fee they told me " We're closed. Come back tomorrow. " And another worker joined our convo and said " we can release it to you now but we're going to charge you $80 release fee so you should just come pick it up tomorrow but we're till going to charge you $55 for overnight. " That made me furious. Of course they wouldn't give a crap if I came running to their door sweating and breathing heavily. Why would they ? So I wanted to save $25 so I came back the next day and heres when they really pissed me off. I came and paid my fees and the workers in the building were rude as hell. Talked hella loud to me as if I didn't know English, spoke to their co-workers and on the phone while talking to me which confused the hell out of me and raised their voice when I didn't answer their questions. HOW the HELL am I supposed to know who you're talking to lady !? So after paying my fees they told me " you have a flat. " I said that i knew and that I just wanted to get my car out. " I was planning on changing the tires outside after getting it released. So after giving them ALL of my MONEY. I looked in their warehouse to see some guys changing my tires. I asked a worker " Oh, so you guys are doing it for me ? " and I could not believe this. The worker says " Oh yeah, but we're going to charge you $35 for it. " WHAT THE EFF !? You go on and change my tire without telling me and try and squeeze out $35 from me !? I HAVE NO MORE MONEY ! I told him that I had no money and he told his guys to stop changing it and they dragged it outside. Thanks for being Human. If any of you people get towed, pray to god or what ever you believe in, that it is not these guys. I thought they were legit but actually being in the same room as them and seeing how they work. They are crooks. read more

For one there Tweakers , two there rip offs 3 there rude and do anything possible to keep your car to sell at auction. Do not ever let Chp tow your car through this company read more

Was run off the road today by Extreme Towing flatbed truck tried to call their office to inform that they have a dangerous driver on the road they hung up on me obviously they didn't care that their Company is adding to the problems on the road Maybe they should not be doing this type of work read more

i got a flat tire this morning as soon as i got to work. being a girly-girl, i didn't even bother trying to change it myself (i know, i know). good thing, b/c when i called extreme towing to come change it for me, the guy told me that one of my key parts was missing. basically, i wouldn't have been able to change it myself. the problem was that he couldn't change it either. extreme towing got there pretty fast (within half an hour or so), and the service guy was friendly enough. it was pretty expensive ($85 to change the tire; $100 to tow it to a dealership) but honestly i'm willing to pay for convenience. i needed help, gosh darnit! one obnoxious thing about this company is that they charge $5 if you want to pay with a credit card. um... hello? what? i just wish they coulda fixed my car. instead they towed it off to a VW place. read more

review based on the service not recieved!!! lack of comunication between employees makes it a horrible experience for custumers never nooooooo never again neverrrrrr do business with them very unprofesional read more

I was not sure about this place due to the reviews, so I guess there is 2 sides to this company one in Santa Cruz and the other in San Jose Ca, Santa Cruz has the worst reviews. San Jose was very helpful, driver and office was extremely helpful & made a stressful situation less stressful. Thank you guys read more

I locked my keys in the car at shell and I called Extreme Towing and they came in less than 20 minutes which was awesome! I was so relieved, and the guy that helped me, Willy, was so really nice and helpful! Great service! Definitely 5 stars read more

This review is for Extreme Towing in Santa Cruz... My sons car was stolen used in a smash and grab of an ATM, driven several miles away and abandoned. The very next morning we called the police found the car smashed up but still running and Extreme charged my son 300.00 to get it out of impound. He asked if they could work with him on the payment even though he should not be responsible to pay it, they said, "it goes up $100.00 a day". What Jerks I'm so sick of these criminals "Legally" ripping us off! I don't recomend this company to anyone! If I ran my business that way I'd be jailed! Again, I strongly advise you not to use this company! Good luck my friends just thought I'd help you out and avoid getting ripped off! read more

We've been very satisfied with Extreme Towing servicing our management properties for residential and some commercial. Good customer service and follow up. Quick response time. read more

Locked myself out of my working van. Fast and reliable. Was back to work within the hour

I was rescued off the side of the road...with my dead car and brought to the mechanic of my choice along with very polite customer service all in a very timely fashion. Yeah it was a little too expensive...but they took care of me and my car in a very professional manner, I would recommend their service to anyone. read more

This company towed my car last year for 500 the first night maybe like 5 miles away from their location. My wireless beats went missing from the trunk. The Front desk men was rude. read more

I am with Jimmy T, I never thought my first review on Yelp would be a negative one. I use Yelp on a regular basis and always tell myself I am going to go on and put good/great comments, but never take the time. In the case of Extreme Towing I think I need to take the time. Our VW was stranded at the Great Mall and VW roadside assistance assigned Extreme Towing to pick it up at the Great Mall and tow it to Captiol Volkswagen. VW/Extreme Towing gave us an ETA of 12:15, as we were coming from Morgan Hill I contacted Extreme Towing directly to ask if we could move the ETA to 12:30, I was told this would be fine. On our way to the Great Mall we were called by both VW and Extreme Towing to state they were on there way to the Great Mall. We explained to Extreme Towing that we were about 15 minutes away but would arrive before the agreed upon time of 12:30. We eventually showed up at 12:20 (5 minutes past their original ETA of 12:15) to find out that they refused to wait and left us stranded there. When I called the office to question why the office had agreed to 12:30, but the driver wouldn't wait, not even 5 minutes past their original ETA I was hung up on, not once not even twice, but three times. While I understand the dispatchers have no control over the drivers the way to handle is to calm the customer not further upset the customer by hanging up on them. I have contacted VW roadside assistance and suggested that they remove Extreme Towing from their vendor list, and I am not done complaining about this company. In a time of social media and demand for customer service any company that would be so unprofessional as to hang up on a customer doesn't even deserve to be in business. read more

Well let's see... It's Friday 7am in the morning NB Hwy 85 in San Jose Their Dodge tow truck with one on the bed 2nd vehicle on the wheel lift towing in the commute lane no passenger and speeding. I count 4 vehicle codes being broken besides being unsafe 1 Commute lane 2 towing In the fast lane 3 Hwy 85 weight limit & 4 speeding. Take control of your drivers or the CHP will! read more

Stay away from this business. Try another tow company. Unprofessional and rude personel. My car had a flat and unfortunately does not have a spare tire. I called extreme towing, the lady told me they would be there in 15 minutes. I waited 25 minutes and I had to call them again. Eric came out with a flatbed, in the process to pull my car on to his truck, the pull straps snapped the bottom of my bumper. He tells me this was the only way to load the car. I asked to speak to the manager. I explained to him the damage, he was rude, and said for me to file a damage report. After several weeks, they declined the damages... The damage costed me $350 to repair.... read more

My car got totaled in a parking lot and I was really upset. The tow truck driver came and was VERY rude, telling me that I should take one last look at my vehicle because it was the last time I was going to see it. The whole time I was crying, but he seemed to love rubbing it in. I told him that when he dropped it off at the repair shop, he was to ask for a specific person, but he refused to do so, saying he would leave it with whoever was there. So, five hours later I hadn't heard from the repair shop that they had my vehicle and I was convinced that the tow truck guy had stole it, or what was left of it. Turns out he had dropped it off in a side gate to the repair shop that no one used, so it took them 20 mintues to find it after I called to see if they had received it. This guy was so horrible for making such a stressful situation that much more stressful. I called my insurance compant who recommended them to me and told them about what had happened. They told me that are deleting them from their referral database. I would NEVER use this company and I wanted to warn everyone that you are in for it if you choose them. read more

You driving 95mph+ in a down pour while you have one car on the flat bed and dolly another up 101 north makes the freeway unsafe for us all. I alerted CHP. Drive safe bud any reference Is needed I can send dash cam which will be sent to chp as well. Some of us care about our safety out there read more

Worst customer service ever and very dishonest, my towing was set up through my insurance company. My insurance company covered my towing fees. I received a call from a women directly from towing company saying to have payment of 25 ready and if they should continue with the towing, I told her it was covered she just cut me off ,"do you want us to continue or not." By this time I was irritated of waiting did not want to wait any longer I said fine only to Waite another hour to receive a automated message saying my car was delivered when it wasn't, called them back by this time it was a man he was polite but none the less advised me they have no records of my car being processed for pick up. Waist of time! Called my insurance explained they apologized and said they would tag this towing service and set up a different company for me because of this all in all I waited from 4 pm till 9:30 for my vehicle to be picked up.This review is long over due this happened last month still furious, consider your self warned. read more

Absolutely the worst towing company imaginable. They wouldn't allow my nephew to pick up his towed vehicle for 3-4 hours because "they were in a meeting" which caused him to be late to work by 2 hours or so. Then they wouldn't release the vehicle to him because they stated that I had to sign for the credit card charge. I know better. A huge amount of business is conducted daily by "over the phone" credit card transactions. I do it all the time for the company I work for and I told them so. All you need is the 3 digit code and the customers zip code to do it. This caused another delay in the process and required me to shut down my business to go down and sign for the charges. They pulled a stunt when I was picking up the car that prevented me from viewing the vehicle before picking it up. They said that we couldn't go up the driveway because a truck was going to back up and we had to clear out. The truck didn't back out for quite a while. They hurried us to accept the car and get out of the way quickly for this. They intentionally damaged my nephews' truck as recourse for my differing with them about being able to run my card over the phone. I have worked as a service writer in the auto industry and as an assessor of damage to vehicles for years. I could tell exactly how and when they did the damage. I am filing criminal and civil charges against them. read more

Got in a motorcycle accident and CHP called Extreme Towing to handle the bike. I was conscious and fully aware of what was going on but when extreme towing showed up, the man did not even try to talk to me about cost or anything. I got my bike the next day only to spend $280 for one night. This company took advantage of me and the situation to make a profit. On another note, the first time I called the towing company the lady on the phone was extremely rude and didn't care about my situation. All she cared about how I was going to pay and made sure I wasn't going to argue the price by threatening to not release my bike "unless I'm ready to do business". For the future, get AAA and don't let people take advantage of you because they will once they see you're vulnerable. Extreme Towing took advantage of a 23 year old Motorcyclist who nearly died on the freeway and that's simply wrong. read more

One of their trucks almost hit two cars trying to merge because it was swerving in and out of traffic and speeding.

severely damaged my motorcycle when towing it from a parking lot. didn't seem to phase him. seems wholly incompetent. told me i will have to talk to the manager on monday, but based on the reviews here, i have a feeling i will have to pay for it all myself. read more

This company does not respect the rules of the road; doing 45 MPH in a 25 MPH zone where children, elderly, and pets cross the residential street. The driver scared the hell out of a jogger. read more

Extreme towing is the worst towing company in San Jose. They towed my car and then when I went to the yard they said my car was in they tell me that it's in another of their yard, but on the phone they told me otherwise. they do that to see how much money they can get out of you. They have me driving in circles and talking on the phone to "extremely" rude people. On top of that they stopped answering my calls when they couldn't locate my car.. Yea right they want another day so they can get more money. I hate you extreme towing u suck.. On the other hand matos towing is really great read more

So last year I sell a car & file DMV release of liability. A month later the new owner gets car towed and cannot afford to get it back from tow company. Tow company sells car at lien sale in November 2009. Today, I receive collection notice on behalf of tow company for towing and storage in the amount of $2343.47! First, doesn't a lien sale eliminate a debt? I thought that was the point of a lien sale. Second, although I had already filed DMV paperwork, neither the tow company nor the collection agency is responsible to find this out on their own; I'M RESPONSIBLE. I HAVE TO PROVE TO THEM THAT THEY'RE WRONG IN TRYING TO COLLECT FROM ME. WHY? WHY SHOULD I HAVE TO LIFT A FINGER? Ok, I'm done screaming. If you live in the South Bay Area & have a legitimate need for towing, do not give your business to Extreme Towing because they are morally & ethically challenged! Wow, I got through that without using a cuss word! Thanks for listening. read more

We couldn't recommend Extreme Towing more. When my car broke down on Hwy 1 near Pescadero, the Towing Company called by the Sherrif's Department couldn't figure out what the problem was and ended up towing my car back to Toyota of Santa Cruz. My husband met me there to see if he could get the car going. Lucky for us one of Extreme Towing's drivers had just dropped off another car there. Before we even asked him, he came over to our car to offer his help. Within a few minutes he got the car started. Beside needing the battery jumped, we found that the car needed gasoline. My husband took off immediately for the closest gas station and told me to follow him. Somehow we got our signals crossed and I ended up going to a different gas station. The Extreme Towing driving saw this happening and bailed us out again. He went to the gas station where my husband was, Got my phone number from my husband and called me to let me know which gas station my husband was at. The Extreme Towing driver did all of this even though we were not his customers and he refused payment when my husband offered to himy read more

highway robbers, extortionists , and obese rude office staff, that literally answer you in grunts.I had an accident on bear creek road and the highway patrol called in a tow request after I told him my insurance company, so the guy comes loads my car tells and asks me nothing when I tell him I want the tow to santa cruz he tells me no unless i pay him 200 dollars cash i am like I have road side service so he says he can only take me to his yard in Milpitas! unless I pay him. So I say take my car off the truck and i will call geico and get my own tow he says no cannot unload the car and proceeds to drive me to Milpitas and keeps saying i will hook you up with a car rental, and a body shop when we do get there. The office staff barely talked to me and tells me that i have to arrange the rental and the geico pick up and they don't know of any auto body shops near by . I get geico to come pick up the car and they drive me and my car to the auto body shop i wanted in the first place. Absolutely waste of 2 hours and they charged my insurance $200.00 to pick up my car that should have been towed from bear Creek road scene of the accident. I felt like I was being kidnapped I literally had no choice. Everybody at the tow yard was weird and creepy and rude never use extreme towing read more

Do Not Use these people!!!!!!! I had the worst experience of my life dealing with them. I called 3 times and they told me they did not have my car. Finally I called and told them I know that they had my car and had it for over 4 hours. Once they finally told me that they did indeed have my car, it was now an extra charge because it was past hours. Once I get there in the back woods with no lights, an very rude man was there to assist me. He was of no assistance. Not only very dumb, but rude and ignorant. He then lost my only Visa card, which is all they will take, and argued with me that I never gave it to him. So now I have no way to get my car because he has my credit card. Next, my favorite part, he tells me I need to provide the registration to prove it is my car. Wel....like all people, I keep that in my car, not on me. So that was another 30 minutes trying to explain that to him. These people are clearly exploiting people. read more

These people were the nicest! I had my car windshield smashed with a brick in San Jose and I was really upset. I called my insurance (allstate) they put me through to Extreme Towing. The girl I talked two (Lucy) Was nothing but helpful, and very sweet. She helped me figure out what was best to do, we decided to have the car towed to their shop and have the glass people replace it there. They told me that they would be there soon and I waited for the police to arrive too. When the driver got there (promptly, within 30 minutes), he was very nice and super efficient. He got the my Nissan Pathfinder 4x4 on the truck in minuets and was off to the shop. I stayed behind to deal with some issues there. I spoke with another girl named Bianca, who was also super helpful and nice! I expected the auto glass to take 2 hours to arrive (as they had estimated that) and then a couple hours to place the glass and let it set. The last time I had a windshield replaced it took 6 hours before I could drive. This time they called me back within two hours (the time originally allotted just for the glass people to arrive) and said it was ready (amazing!!!!). I drove over and found the place within 15 minutes and went into the office. The staff was super nice and helpful there too (I think it was the same two girls) and they already knew my name and immediately got the paperwork done. They finished cleaning the car for me (they cleared out all the broken glass and cleaned the new windscreen) and I was out of there within 10 minutes! Simply put, the most amazing and helpful towing experience I have ever had. I have had numerous tows with surly and gruff people that aren't very nice or helpful. This was the exact opposite! I would recommend this company to anyone in need of help in the area!!! read more