My experience with the receptionist Selena at Marx Towing Inc. was extremely disappointing. After my child was involved in an accident, I came in simply trying to navigate an already stressful situation. I understand that towing companies handle many customers every day, but that is exactly why compassion and professionalism are so important in this type of business. Many people walking through those doors have just experienced an accident, a family emergency, or even a tragic loss. Unfortunately, the receptionist was dismissive, rude, and showed no empathy throughout our interaction. I tried to explain that customers arriving there are often going through difficult circumstances and that a little kindness can make a significant difference. Her response was that she "doesn't see the cars," which completely missed the point. My concern wasn't about the vehicles it was about the people behind them. I hope the company takes customer service and compassion seriously, as they are just as important as the services they provide. read more

Marx Towing Inc - Towing Near Me - Gilroy, California

Marx Towing has been one of the worst companies I've worked with in recent memory. I was in a very stressful situation, and I needed a non-operational, full-size pickup towed from a semi-tight spot. I called Marx as they are our local AAA affiliate, and they sent someone out promptly. The driver was incredibly rude from the start. He pulled up and immediately said that he wouldn't be able to tow the vehicle. He tried to jump the pickup for about five minutes to see if he could get it moved. When he was unsuccessful, I asked him for advice regarding what I should do to get the pickup moved. I inquired if there was a different (smaller) tow truck he could use or if there was another company he'd recommend who may be able to tow the vehicle successfully. He shrugged and told me--point blank--that it was my problem, and I had to figure it out. He then left. I called Bracco's Towing since I still needed to move the pickup. They sent someone out quickly, and they were able to move the truck successfully within ~10-15 minutes. I reported the issue with Marx to AAA, and they have now issued me a full refund for the tow that I had to pay for through Bracco's. I was frankly appalled by the laziness and the blatant "I don't care" attitude from the Marx tow truck driver. I will not attempt to use their services again. read more

The dispatcher, Anna, made our lives a living hell. Our family was rear ended at 60mph in Gilroy on 152. Our car was totaled but we were instructed to use our AAA membership by CHP. Anna, had it out for our driver. He was great and kind. Anna obviously hated the driver, cancelled our premium AAA benefits once our totaled car was on the truck, and then threatened us (the accident victims with taking her tow truck driver's pay check if we didn't give her $300 in cash immediately. Not sure how Anna, the extortionist, even has a job. Before it was determined our car was totaled, she made sure to roll all the windows down on our car, and let it sit in Marx's towing's yard for the whole week, destroying the interior of the car. There was water (from rain or sprinklers) all over the interior of the car, animal footprints, dead insects etc...will be filing with BBB and any other legal avenue to hold Anna accountable for torturing a family of accident victims several hours from home and extorting money and threatening us. And at Christmas. Anna has a serious hatred problem, destroys people's vehicles while she has possession of them through Marx towing, and extorts money from accident victims with full insurance coverage and premiere AAA membership that includes 100 miles of towing. I can't express how sick Anna is. She is hateful and needs help. I hope she gets it. read more

one of the worse tow companies I've work for. All employee/ co workers were lazy, stole stuff outta people cars, damaged stuff way more, they fired me over something a coworker said I called him gay because I didn't wanna get dinner with him. There all raciest and purposely making people wait while they do whatever they want. read more

If I could give zero stars, I would. The receptionist here has one of the rudest attitudes I've ever dealt with--no greeting, no courtesy, just straight-up nasty vibes. I called at 7:25 (yes, before they officially open, my mistake for not checking) and instead of simply not answering, she picked up with "How can I help you," only to tell me they weren't open and to call back at 8. If you're going to answer the phone, then actually help people--don't snap at them. Or have a separate line for office and towing. A professional business should have staff ready before opening, not scrambling at the exact opening time. If this is the first impression, I don't want to imagine what the rest of the service looks like. read more

Came into Marx to retrieve my vehicle my brother got impounded and had the awful pleasure of being helped by Selena. My father came in and asked a simple question about why the amount was so high and the way she snapped at him to wait while she's doing something had me at a lost of words. The attitude and tone in her voice was disgusting. I told my father to just go outside because I saw how offended he had gotten and I told her there was no need to be rude like she just was. She then argued back saying she wasn't being rude and said she was going to get her manager. Jim who was very nice informed me she had a hard morning. That is no excuse to act or talk to other guests the way she did to me or my father. Selena, as soon as i walked in just by a glance I could already tell you must of had a hard life with bullying and being picked on and I'm sure that's the reason you act the way you act however you should really learn to look beyond your troubling past and change your attitude if you're going to be working within costumer service. I hope you have the day you deserve. read more

Polite, courteous, & respectful. Their storage rates per day are very high unfortunately. $140.00 per day. read more

They refused to tow my 2008 Dodge sprinter van 2500. Because it had cabinets, they considered it a commercial vehicle. We use this van to travel for motocross that's it. They were on site when the driver said no he isn't going to help us, and left my son on the side of the freeway for several hours into the night until I called auto care towing. They are above and beyond. Not sure why I waited to call them. But Marx was I bit unprofessional. read more

I was praying for a "Hail-Mary" (hoping for a 'last-minute' tow) to save the deal, Marx Towing delivered! Within 24hrs, both shipping containers were at my jobsite safely. I was handled with courtesy and professionalism by everyone at Marx Towing from the lady who answered the phone, to the owner Jim, to the driver Scott. I will definitely call upon them again in the future. read more

AAA sent out Fernando this morning to tow one of our work trucks to our mechanic in San Jose. I thought I may need to reschedule because of where the truck broke down and the limited area to back up the two truck. Fernando was nice enough to help push the truck into a safe area so we did not have to waste time to have them out a second time. I really appreciate his willingness to help. read more

My truck had a hose malfunction and I got stranded on the side of the hwy while pulling a trailer. Juan showed up in a timely manner, was very respectful, and got me home safely. I highly recommend these pros to anyone looking for a tow. Thanks Juan! read more

My car broke down at night in a parking lot and needed towing. I was told they'd arrive in 30 minutes. The tow truck driver arrived in 10 minutes but said he had to pick up another vehicle before me. That he had stopped by to see if all I needed was a jump. He said he'd be back in a 30 minutes. Instead of leaving he stayed in his tow truck taking on the phone. Once he left he never came back. I waited nearly 90 minutes, did not get a call back. I called the dispatcher again who was unaware I hadn't been picked up. She called the driver and then informed me he had to be rerouted and there would be no more drivers for the night so I'd have to wait til the morning to call them back and request service. Needless to say, I did not call back. I called one of their competitors, they were professional and picked me up as they said and on time. read more

We had run out of gas on the grapevine and had to call AAA. It was a little difficult describing where we were since there was almost no signal and I couldn't send screenshots of our exact location. However, Jacob at Marx Towing was still able to find us within 30-45 mins (spot on from the AAA quote!) before we really started to cook under the hot sun! Thanks Jacob! read more

Marx towing left me stranded with no help and kept telling my insurance company that the job was complete. Didn't even bother to look for me. Andre was the driver low life scum of the earth. Waited 6 hours for this guy and never showed up. Was the best thanksgiving I ever had. Thanks Marc towing for nothing. Y'all should be a trash company picking up garbage since y'all provide garbage service read more

Tyler responded and was the most professional and kind person. He towed my car and walked us through the process. My car made it safe to the mechanic. We recommend Marx Towing! read more

My roadside assistance company passed on my request for a tow to Marx Towing. Got a call from the first driver and he told me that he was in a wrecker and that my car type might need a flatbed and asked me if that is what I wanted - sounded wise so I said yes. He told me to call his dispatcher to let them know. Dispatch said that none were available and I may wait for two hours. I said fine but asked them to call when close so I could walk back to my car. Two hours passed and I called back to check and clarify my location but was told it was past 5pm so I had to call my roadside assistance company again. Marx left me stranded, dispatch wasn't helpful, and they never called me back. Second request went to different company which had flatbed to me in 30 minutes. Not certain what went wrong here, but don't think I'll be seeking out Marx Towing in the future. read more

So my bus was towed by Marx towing. Was the beginning of 2 weeks of hell. DMV, CHP, I have to say that the Marx towing crew was some of the kindest people I've ever met. From the driver to the management . They help me so many times. Thank you Jim for being so kind and helping me and all the driver who help with that janky old Ford truck. But there are no words to express the gratitude I have for their #1 driver Oman . If not for him I would've lost my bus and everything in it . Thank you . I appreciate everything you did for me. Stay safe out there. Oh and I say give that man a raise. SKBurnett read more

I hesitated to write this review but Marx towing has an integrity and dishonesty issue. About 2 years ago I bought a battery through mark towing via AAA roadside service. They swapped the battery out and I paid the driver cash for the swap. Now that 2 years passed the battery goes out again and it should be covered by warranty. Comes to light that the previous driver/tech never registered the battery swap. AAA and Marks were able to confirm that a battery call was placed on a specific date but a swap was not log in. According to the driver he said that the previous driver was let go from Marx because they had this issue with many customers. So out of desperation I ordered a new battery with the new driver for 217 installed. Here's the icing on the cake the battery goes out in 60 days. The same driver that installed it comes out test the battery and says it's all good no issues it's your car that is having electrical problems. It's not your battery and to take your car to a mechanic. I was shocked and disappointed with marks towing. I took my car to a shop and said it was no electrical issue just a bad battery. So if anyone wants a aaa battery do not get it from Marx Towing because they will scam you out of your money and not Honor there warranty. read more

I recently got into an accident. Hit a log. I am 18 years old and this is my first accident and first time needing a tow. Where we crashed I had no service. Eventually the fire department showed up and and started their process. CHP arrived and they were all great. They called a tow truck company, I did not choose Marx, this just so happens to be who they called. They tow my car and charge me a full day of lot fees for 30 mins. My car got into the lot at 11:30 pm. My car was leaking a little bit of windshield wiper fluid and I was charged $475 for 'hazardous waste cleanup'. This is so cruel and unfair. read more

Ryan showed up with a flatbed which I needed for my electric car after it ran out of juice. Super capable guy who cut his Sunday dinner short to respond to our call. By the book, Ryan strapped the tires instead of the body hooks. He explained that this technique insulates from electrical shock, and protects the vehicle from damage. Thanks Ryan! read more

Marx Towing Inc - Marx Towing rescuing me from the side of 101 Fwy. - Towing Near Me - Gilroy, California

I needed a tow to the shop and Juan with Marx Towing showed up. What a great guy! Obviously knew what he was doing and took care of me like a pro. Quick, simple and professional... Marx Towing is lucky to have this guy. read more

Saved the day!! We had a blown tire on our 5th wheel trailer on our way home from camping. Had a heck of a time finding someone to swap our spare and finally found them. Quick and friendly dispatcher, driver was there in 15 minutes and he knew exactly what to do. Omen took great care of us and checked the pressure in our other tires. He was super quick and knowledgeable. Thanks Omen! read more

The driver that came to help with a flat RV tire was so helpful! He made sure the tire store could fix the tire before leaving and was friendly and professional the entire time. I highly recommend Marx! read more

CHP had crashed vehicle stored here. Due to severe injuries and distance of where I live I could not go in person to ask them to release vehicle to my insurance company. They required notarized statement to release to my vehicle to my insurance. How does a person who is severely injured go to a notary. This shop is a rip off, they add this restriction to make their money $90 a day. Plus the tow fee. Insurance company never heard of such a thing. They only care about making money not about customer service. read more

So glad AAA sent this company to get my Prius back on the road. This company was at my car 15 minutes earlier than AAA said they would arrive. Their repair person, Chris, quickly recharged my battery. It is so nice to experience exceeded expectations. So impressed and back on the road. read more

Marx Towing Inc - Chris was a true professional. He quickly got my car running; it was a treat to know my car was in good hands. - Towing Near Me - Gilroy, California

Disgusting . There are no better words . I was stuck on the side of the freeway for 2 hours the driver drove past me at some point and called me to ask if that was me on the side of the road I said yes I just saw you drive by he said ok be there in 5 minutes .... 30 minutes later nothing I call dispatch and they also cannot find him .. he calls back says 5 more minutes .. 30 minutes later ( I wish I was exaggerating) he finally shows up and I admittedly wasn't very happy and said what took so long ?? It's 930 at night I'm a young girl alone on the side of the road which I communicated to them and he threw his hands up in my face and said " I don't need to deal with this shit" and him and his partner Walked away leaving me standing there with my ID and triple AAA card in my hand trying to hand it to them . Now it's 1145 at night and I finally got a tow truck from an hour away available to come get me and since it's corona season I had to find a Uber to drive me home that late at night since you can't ride with tow truck drivers now and knowing all of that the drivers of the tow truck STILL left me there . DISGUSTING. I'm shocked that this business can run with trash people like that working there . read more

Today I needed to get my jeep towed from Gilroy to Santa Clara, called AAA and the nice lady told me 45 minutes. He arrived ahead of time.Nick came to my aid told him what where and when had me hooked up and on the road quick.very positive attitude,Very good driver.Friendly courteous and professional .I would recommend this company to a friend.Thanks again Nick for a job well done. read more

Marx Towing Inc - Nick - Towing Near Me - Gilroy, California

Unbelievable experience. I had asked CHP to call AAA for me. When the tow truck arrived I let him know it was a AAA tow and he took all my AAA info including pictures of my card like he was using it. On the way back I felt like I was being talked into taking it to their yard instead of my house. I feel like such an idiot now he even talked me into taking an Uber for almost $90.00. They didn't even charge AAA and ended charging my insurance $400+. Never again will I trust another tow truck driver. They ruined me. read more

Marx is the AAA tow in my area and I've used them for towing and battery replacement service numerous times over the years. Their drivers are always on-time, professional and the rigs are clean. I had a recent battery replacement where there was an inadvertent overcharge so I went to their facility to get it corrected. Once I got past the dispatcher, who didn't want to listen, Jim fixed the problem in minutes and provided an on the spot refund. It's nice to do business with a company that takes care of its customers the old fashion way. read more

I was stuck between gilroy and san felipe and Josue came to tow the car. He was really candid and shared a lot of information upfront that was crucial in order for me to not get stuck in Gilroy needing to use another tow to move it to a different mechanic. He helped turn around what was beginning to be a really bad night. Thanks Josue! read more

Let me first say I allowed myself time to calm down before I made this review and had I not they would get a one star . The two reasons for given them any credit /stars at all is because despite how irate I was while talking with the owner he graciously heard me out, de escalated the situation and with all do respect they only had two drivers .So my issues , I called using triple A , was told 45 min wait ( this was at about 89 a.m weekday ) . Was assigned a driver, after 45 mins no arrival , called triple A again they said oh sorry we've gotten in touch with driver ( not just dispatch but driver, it will be another 45 mins, waited 45 mins later I see on app new driver assigned, I wait , it says driver will arrive in 6 mins , then woohoo count down begins, then it says arriving soon , then it says arriving soon but app now says new driver assigned ... Bottom line I get stuff happens but the fact that Marx towing themselves not once called me about the constant delays, that I was the one who had to get in touch each time with triple A to have them call Marx was unacceptable. Had they at least communicated directly with me I would have been irritated but a bit more understanding. I carry triple A because they are usually great about getting a quick turn around , had I known it would have taken over 3 hours for a tow I could have just used my towing through my actual car insurance . And let me add this as much as I respect the boss man for calming me down a bit I did not care for him commenting on how well Ms I'm truly sorry this has happened but we only have two drivers because well you know nobody wants to work , it's hard to get employees when the government is paying them more to sit home .. I found that comment very disrespectful... read more

For about 100k miles spanning across various cars, I have never had to call roadside assistance or towing. However, I was stuck in Gilroy last weekend as my car wouldn't start. Everything I saw online with respect to a self-diagnosis pointed to a flat battery. So I call AAA and a young guy shows up via Marx Towing within 20 mins (I had been trying to start using various means for 2 hours by this point in time). The guy promptly tried to jump start the battery, but the car won't start. My car is a Lotus Elise, so towing it would require some special equipment which I really didn't have. I tell the guy that it's alright and i'll leave the car overnight to take a stab at it the next day. I thank him for helping me anyway and he goes on his merry way. I try again for 30 mins to no avail. At this point, I was a lil bit scared as I was stranded about 40 miles from home with the battery being pretty low on my phone. This is where Marx Towing saves the day! They came back with a bigger towing truck. The wonder lady (Hazel) and her crew were pretty determined to get me out of the pickle I was in. She suggested we try to bump start the car after a few attempts to diagnose the issue. They started pushing the car (it's pretty light at just 1900 lbs) and I let go off the clutch and bam! Never been so relieved in my life. Thanks Hazel and crew for really saving the day! Would recommend Marx Towing if near the Gilroy area. read more

The most shady and dishonest company that I've dealt with. My vehicle broke down near the national park and there was no cell signal in that area. So a passing-by forest ranger made the call for me and he asked me what insurance company I am with and I gave the name of my insurance company to him. Then a Marx towing truck showed up and the driver said NOTHING about how much he would charge ME until he was going to off load my vehicle. He initially (and arbitrarily) said it's 5 hours and $1500!!! After I confronted him and said it couldn't be 5 hours (later I checked the time lines, it was actually less than 1.5 hours for the total towing from loading to offloading). He backed down a little but still insisted on charging me $1200 otherwise he would not offload my vehicle. Due to concern that he was going to hold my vehicle as hostage, I signed on his receipt. Now my insurance would not reimburse me as I didn't call them to arrange the towing service. Guys, lesson learnt here. You need absolutely to ask the towing company the hourly charge BEFORE they tow your vehicle. However, If it is Marx Towing, just tell them to go home. read more

I was stuck on a an unknown (to me) stretch of the highway 152 with my 2 year old son coming from L.A. I was able to use them through AAA although I was out of service calls. My driver Dale was awesome....I give him a 5 stars. He was good with my son and allowed him to blow the horn before we left. He assisted with getting my things out the car and getting me settled in at the repair shop as I was unfamiliar with area. I give it a four star because the phone staff could use some improvement in customer service/friendliness (particularly the woman). read more

I woke up to a car that wouldn't start this morning. Ugh. Not a good way to start the day. It seemed to be the battery, so I called AAA. Silvester with Marx's Towing was at my house within 20 minutes. He diagnosed the problem which was indeed only a bad battery. He jumped the car and got it started. Then I was thinking I would have to get the car to the service station and wait for a new battery to be put in. Well, to my surprise he had new batteries on his truck. I was stoked. Silvester had the new battery in and my car up and running in 30 minutes. He made my day. Thank you Silvester and Marx's Towing. Such a great experience. read more

I sold a car on 2012 last December received a letter from Marx towing asking me if I was interested on truck since I was a previous owner if no to disregard letter ,amount owe at that time was around $1800.00.After couple weeks until today Im receiving calls at my wife cell and mine from this collector agency (Nationwide Debt Management Solutions) they were contracted by Marx Towing to harass me for amount now of $3548.00 this its unfair since I have documents like release of liability since 2012. I never write bad reviews since I own a small business myself but at this point they are the only ones to blame about my frustration from the last 4 months. stay away of this Marx towing company! they are a crooks !!!! read more

The dispatch said it would be 20 to 30 minutes before the tow arrived but Chris was within 20 minutes. He was very helpful with unlocking my Jeep door to get my keys. He was very nice and professional. read more

Seriously couldn't have gotten a better driver. Rafael got us to the right person to help fix my car and even went out of his way to take us to auto zone to get the part we needed. I haven't had this kind of customer service anywhere period... Hands down the best read more

Hands down the best towing company I have ever dealt with. Always helpful and go out of their way to support us here at Peterson Trucks.

Lack of detail by the dispatcher cost me a dispatch to dispatch of $175 for nothing. They were not clear on their requirements and then made me pay the amount regardless if it was their fault. Use Barracos towing way better service, attention to detail and pricing. I am never using this business again. read more