They were able to act promptly and had great communication…read more They called when they were on there way and arrived on time. Loaded my classic car without any trouble. The driver, Jorge, even helped push the car in my driveway. I'm very happy with their service and would definitely use them again.

Called and a driver was out within 15 minutes. He was courteous & knowledgeable and the cost was…read morereasonable.

I wanted to Thank Ross a million for helping Jr Tobias and I getting the dump truck out of the…read moreyard. He worked very hard and very concerned for the people in need. I have never met a truck driver like Ross. He got the job done well. Thank you again Ross Jr Tobias

We had a terrible experience with Auto Care Towing recently. We were told our vehicle was being…read moretowed to the( Aptos yard on Estates drive which we agreed to), but instead, (they took it to the Watsonville yard without our knowledge or consent). We were then charged $1,400 and had to pay out of pocket with two days of storage included in that price to get our vehicle back. Illegal and wrongful actions on the part of Auto Care Towing and we will be filing a complaint with California Department of Insurance. California Highway Patrol. The Better Business Bureau and all agencies possible to alert and prevent other local customers to beware of their wrongful, fraudulent misrepresentation of facts and business practices. The front office staff are hostile, blunt, rude, dismissive and unhelpful. BEWARE

A car I had sold was stored there. When I called to find out information they told me it was gone…read moreand dont worry about it. Very unprofessional and rude. I'd rather carry my car on my back before I contacted them for assistance.

Not an ethical company. When we went to collect our car they steered us into an illegal lease sale…read moreand now are refusing to take our calls

Horrible Experience - Beware of Predatory Towing!**…read more I had a terrible experience at the Ace store recently. My 90-year-old mother and I visited the store, and she wanted some caramel popcorn from ongoing strawberry festival . After we left through the back door, we returned about 40 minutes later--taking our time as my mother walks slowly--only to find that our car had been towed! It's clear that Ace Hardware and the towing company are working together to scam customers. The towing fee was an outrageous $700 to retrieve the car on a Sunday or $500 if I waited until Monday. This is for a towing company that's just 3 blocks away! To make matters worse, I noticed other customers in even worse situations--this seems to be a common practice. I've lost all trust in this Ace location, and I'll be taking my business elsewhere from now on. Avoid this place if you don't want to be scammed!

This White family company is a scam and they are not people of their word and will scam you if…read moreyou're car gets towed . Got told by some white lady that the fee would be less if I were to pick up my car the day after to find out when I go the next day o am getting charged more then what I was told and her excuse was that she had to come from Santa Cruz to Watsonville a 15 minute drive greedy white people can get out of Watsonville . Do not tell people that they can pick up a car that got towed by them the next day for a less fee if you are going to charge them extra either way go fuck yourself white trash suck my dick (: Also this family drives a Toyota 4Runner and always is with a chihuahua be careful in watsonville it's ugly

great!!! very friendly & accomodating; came and picked up my 1991 Honda Civic that 'passed away' at…read moreno charge. Will pay for vehicles that are worth something! overall good experience, and relief to have that taken care of ;)

From the owner: Do you need a reliable towing or hauling service? Are you having difficulty finding reliable…read moretransporting service? If you are, make sure to contact Art's Monterey Bay Towing. They can take care of all your towing, hauling, and transporting needs.With their years of experience in the towing industry, you can rest assured you're in good hands. In fact, customer satisfaction happens to be their main priority. They only use the best equipment and best techniques for their services, because they want their customers to get their money's worth. Their services include but are not limited to scrap metal removal, free junk car removal, road side assistance, recycling, and so much more. Whether you're stranded in the middle of the road or need something picked up, Art's Monterey Bay Towing has got you covered.Aside from the fact that their services are so affordable, all their employees are great too. They only hire people who are well trained, highly qualified, and have years of experience in the business. Customers swear by their services, as well as their excellent customer service.For more information, give them a call.

I was forced to use Auto Care Towing after a one-car accident, and the experience was awful from…read morestart to finish. My vehicle was taken to their Watsonville/Royal Oaks yard, and dealing with both the office staff and the tow yard attendant was unnecessarily stressful and hostile. I paid $1,500 to retrieve my vehicle, yet once on site, the yard attendant refused to give me his name, acted aggressively, and attempted to prevent me from leaving with my car after it had already been fully paid for. He became confrontational, behaved in an intimidating manner, and even tried closing the gate while I was inside the yard. I felt genuinely unsafe during this interaction and simply wanted to back my car out while waiting for another tow, but I was still denied access. While dealing with this unprofessional behavior at the yard, I had to call their office again. I needed my car towed to a tire shop and literally had to call their office three times before anyone was finally dispatched. Each time I called, I was told it would "only take about 20 minutes," which was repeatedly not true. It wasn't until that third call, while the situation was actively escalating at the yard, that they finally seemed to take the situation seriously. Once we were finally on the road, the tow truck driver followed behind me. During the drive, I received a call from a random office staff member telling me that I should have paid for the tow before leaving the yard and that my car would not be delivered to the destination until payment was made. This was never communicated beforehand. I pulled over to the side of the road, spoke directly with the tow truck driver, and explained the call I had just received. I asked whether I should pay immediately or upon arrival. He confirmed that paying at the destination was fine and that this was customary. The conflicting information and unnecessary call added yet another layer of stress to an already chaotic experience. The entire interaction was recorded, and I will be sharing the footage with my large local social media following so others are aware of how customers are treated here. Accidents are stressful enough. This level of unprofessionalism is unacceptable. I strongly recommend avoiding Auto Care Towing if you have any other option.

Absolutely the rudest staff you can encounter. I hope no one ever has to deal with a repossessed…read morevehicle that goes through this business.