I can't say enough good things about 831 Towing. I was completely stressed after locking myself out…read moreof my car, and they turned a bad situation into such a positive experience. From the moment I called, they were professional, kind, and incredibly fast to respond. What really stood out was how understanding and compassionate they were about my situation. They went out of their way to give me a discount on the lockout service, which helped me more than they probably realize. It's rare to find a company that genuinely cares about people instead of just making a quick buck. The technician was friendly, efficient, and had my car unlocked in no time without any damage at all. Excellent customer service, fair pricing, and truly good people. If you ever need towing or lockout help, I highly recommend 831 Towing. They earned a lifelong customer today!

Highly recommend this business did a professional job. The driver went above and beyond with his…read moreservice and recommendations. He provided my mom with support, comfort, and compassion during her stressful time. Thank you for your service and good looking out for the community!

Super responsive and was easily the cheapest/best rate in town. After getting two flats, front and…read moreback, on my passenger side while attempting to leave Santa Cruz we ended up stranded for the night. I called the next morning after we woke up from our unexpected hotel stay to inquire about the price to tow my VW Jetta 1.3 miles away to the Big O Tires on Soquel. He gave me a price for cash or card ($85 or $95) but also texted me the number of a few other places that he thought might be cheaper or quicker. After calling and getting a quote from one of the other companies he suggested, which came back at $220 , I immediately called him back and just asked to book him. He called to ask if we were ready about 30-40 mins later, arrived on time with his expected ETA and we had my car at the tire shop by 1pm! I would highly recommend reaching out if you find yourself needing a tow in the Santa Cruz area!

I had called this morning for a battery charge. Within, around 20 minutes, Larry arrived and hooked…read moreon to the car battery a small sized charger that did what it was supposed to do. He told me what I needed to do and I followed that. My insurance policy paid for the cost. Thank you ACT!

Patient and quality professional help with state of the art equipment and quick help that helped…read morecleared vehicles in Felton that were not the easiest of pickups.

I called to get a quote and was given a lower price than another local towing company I had called…read moreso decided to have them send someone out to my rescue lol James arrived in less than 30 minutes and shared some info about flat tires that I did not know. He helped me by moving my car for me as I was too anxious to drive the flat closer to the truck to get it mounted. He worked quickly and then delivered me and my car to the nearest tire repair shop where he stayed on stand by to make sure I got things sorted out. Overall James was very personable which made a stressful situation less stressful and I appreciate that! I'd definitely recommend Gonzales towing and will keep them in mind should I ever find myself in need in the area again.

Great customer service by Jacob on a AAA call. I picked up a nail in my tread on the way to work…read moreand was down about 10 pounds of air when I saw my Ford app. Luckily I was parked at work when I saw it. Dispatch gave me a call and let me know that Jacob was on the way. Process was a breeze.

We had a battery problem with our 2023 van and we live in a rural part of the Santa Cruz mtns. AAA…read moresent Kendrick of Rossi towing up and he spent considerable time testing and jump starting. When he got it started he stayed to make sure it didn't die. I wanted to drive it to help charge the battery more but discovered that my rear camera was not working. Kendrick tested the fuses and found the broken one. He looked for spares in my fuse box (none) and grabbed the right amp fuse from his truck but it was the wrong size. He came back the next day on his own and gave me a small box of fuses and stayed to make sure the camera was working and there we no other issues. He did so much beyond expectations!

My car got towed while visiting my active duty military sister. (I haven't seen her in over a…read moreyear). We left my car in the parking lot too long as we took her car to get lunch. Came back and it was gone! The owners were very respectful and everyone was helpful when locating my car. Thanks again!

Charged my parents 700 dollars cause they parked in a parking space that said no overnight parking…read more, even though my parents were parked in the afternoon for 3 hours . 2pm to 5 pm . These people are idiots

LITERAL life savers…read more my car broke down on 17 and they were there stat. Sebastian hooked me up -- thank you dawg! Professionals

DO NOT USE THIS BUSINESS. They are a total ripoff. They do everything possible to delay your…read moreability to pick up your car. They refused to take my credit card after my son lost his temper, they kicked us out of the office. When we came back the next day, they charged us 3 days of storage after having the car for under 36 hours. If your car gets there at 11.59pm, they charge you for that calendar day. They are rude and insulting on the phone because they know they have you by the short hairs. If you are in an accident, DO NOT let the police call you a tow because they will call this grifter company. Call AAA or anyone else if you can. Also, this operation is owned by the same people who own "lifesaver tow" in Felton so do not use them either. They have a contract with the local police who should be ashamed of themselves for elevating these thieves into a position of power over people who are already dealing with a bad situation.

Had to have my truck towed. The owner was extremely rude and told me it was going to be X amount to…read moretow on the phone, then the price increased once he showed up. Absolutely do not recommend

Do not do not do not waste your time!! I called at 8am to have my vehicle dropped off by 9am. It is…read morenow 2 hours and 10 ignored phone calls later. They have yet to call me back even with a courtesy call to let me know that they can't get a truck out to me. What a waste of precious time and so unprofessional! My auto shop needed it there early to get to work on on it! I will be reporting to BBB.

DO NOT USE THIS BUSINESS. They are a total ripoff. They do everything possible to delay your…read moreability to pick up your car. They refused to take my credit card after my son lost his temper, they kicked us out of the office. When we came back the next day, they charged us 3 days of storage after having the car for under 36 hours. If your car gets there at 11.59pm, they charge you for that calendar day. They are rude and insulting on the phone because they know they have you by the short hairs. If you are in an accident, DO NOT let the police call you a tow because they will call this grifter company. Call AAA or anyone else if you can. Also, this operation is owned by the same people who own "lifesaver tow" in S.Cruz so do not use them either. They have a contract with the local police who should be ashamed of themselves for elevating these thieves into a position of power over people who are already dealing with a bad situation.

con artists, extortion. Ladds canceled AAA never notified…read moretill after firemen called CHP Auto care showed up and rather than drop the vehicle off 3mi down the road. made me call and borrow money from a client, pick client up drive to the bank w/client then back to my house to drop vehicle but not before they added and additional 320 for a total of 1320. these people knew Ladds canceled before we did...who canceled? and they act like they're doing you a favor.

Just wanted to leave a compliment regarding this tow company. They are reasonably priced. And Larry…read moreis very nice and helpful.

Great service! Great pricing! Easy going down to earth attitude with a big smile. Larry was…read morereally friendly and reassuring. I highly recommend these guys.