Tow truck driver didn't speak English wanted to take pictures of our truck because he said it wasn't towable because of the cargo in the back. Took his picture got in his truck and left. !!! Do not recommend them and I had AAA he was trying to charge me just because I had ladders and a box in the back of my truck. read more

Don't use them unprofessional. Carlos said he didn't know but all he had to do was press on the brake. Anywho took em almost two hours to get to me but coincidentally once Carlos got here Marcos called and said they cancelled. Spend ur money somewhere else read more

Salinas Garage Towing - Towing Near Me

Had our car break down in Montrey 200 miles from home. AAA sent us Salinas Towing and GarGarage. They carefully used flatbed on our Lowered car. Patty, the receptionist was very helpful front start to finish. Being that it was a Saturday 5pm, nothing was open, hotels full, no car rentals available. We were stuck, Patty did her best to try to find anything to help but it was a full blown packed weekend. Ended up being a brake issue. Took few days to round up all the parts. Drove back up and dropped, wwent to Montrey for breakfast. They called as soon as it was done and back we went to pu car to get back home.... Really appreciated the service they prprovided. read more

Salinas Garage Towing - Towing Near Me

Worst service, no compassion for stranded customers, the dispatcher was very rude and had a bad attitude towards my simple questions. My car was supposed to be towed back to Paso Robles from Salinas. My car was actually towed to the Salinas garage & tow yard and kept there overnight without my permission or knowledge! They kidnapped my vehicle. The garage where my car was supposed to be towed to was waiting for my car to arrive, so they could close the shop for the day. They were not happy and thought I was at fault. After explaining to them what had happened, they said they had customers who had bad experiences with Salinas Garage & Tow, and would never recommend them. They also could not believe that AAA would still be using Salinas Garage & Tow, with such a bad reputation, and AAA being a reputable business. I was not charged, because my Insurance (AAA) covered my tow, but nevertheless I will Never recommend such a Shady business, Salinas Garage and Tow is The Worst!!!!! read more

AAA call. Jump start dead battery. Juan was great. Called ahead of time and arrived on time. Very helpful and gave me great advice. Very happy with the service received. read more

I'd rate Salinas Garage Towing zero stars based on 4-5 calls in three hours. The tow was for my father who is 76 years old and his car. Initially, they gave me a 30 minute window to show up with a flat bed. I got a call from the dispatcher lady that they couldn't make it after all and she said they were too busy to go on a long-distance tow on a flatbed and that the best she could do was store it until Monday or tow it with a regular tow truck. My dad said fine we will tow it with a regular truck. Called her back and with an even bigger attitude she said they didn't have a regular truck either. Basically, they didn't want to tow long distance. Her response was dismissive: "You're going to have to find someone else." Resorting to contacting AAA, I was informed that she needed to authorize the job's release. However, when I called to ask her, she initially claimed she didn't get any release or any AAA notification. After a lengthy and frustrating exchange, she eventually confirmed the release, but not before wasting three hours of valuable time. Do they get paid for storage or what? What was most disappointing was her entitled demeanor and lack of professionalism. Fortunately, I found prompt assistance and exemplary service with Salinas Valley Towing. They were courteous, efficient, and a stark contrast to the prior encounter. For anyone seeking reliable towing services, I wholeheartedly recommend Salinas Valley Towing. read more

This is for battery service with a service call from AAA. My vehicle was having a low charge on a recent trip and I suspected the battery was failing. I contacted AAA and they sent out someone from Salinas Garage to service my battery issue. The technician, Jason, arrived within minutes of my call and had the required battery for my car. After sometime figuring out how to remove it with success and replacement of the new battery. Jason was professionally and did a great job. read more

We blew a tire while traveling home and Juan was very helpful and was able to help get us into a tire shop after hours.

Worst service I've had. They told me 1 1/2 wait and it's been 4 hours. Still no answer of when they will get here. I called and some guy named Deleon gave me a nasty attitude when I told him how long I've been waiting and retaliated by threatening to cancel the service and refused to let me talk to a manager. I cancelled the service, called AAA and they called another company that got here within 20 minutes. Salinas garage very unprofessional and nasty attitudes read more

Don't even bother with this towing company. I got a flat tire, and requested a tow through AAA. Somebody called us directly and told us they would have somebody out in 30 mins to help. 2 hours later, we call back, was put on hold for 15 mins, and spoke to a VERY rude women who told us "they have no record of the call". When gathering details she kept cutting us off and putting us on hold again. It didn't make sense because you guys called me to confirm??? The lady was EXTREMELY rude of the phone and demanded we called AAA back. We just hung up. In a moment of panic and frustration after being stranded on the side of the road, find a little compassion for people. Will never recommend this place to anybody. read more

Called AAA for a flat tire issue. Dispatch from Salinas Towing called back to say their driver would be out in an hour to switch out spare. Within 15 minutes of this call, Jason drives up and immediately gets to work. He had us back on the road in less than 15 minutes of his arrival. When asked for a local tire shop to repair the flat, he offered a great local shop in Seaside (see separate review for Newton Bros Tire Shop!). Thanks Jason--We really appreciate your efforts to get us back on the road quickly!!!!! read more

My car broke down and they picked it up. we got about a quarter of the way through the drive and the driver handed me the phone with the manager on the line. I was told that they needed to pick up another car and I would need to be dropped off out of the truck in a random city. When trying to inquire what was going to happen to me and my truck the manager was incredibly rude to me, and trying to make me feel like the problem for asking questions. The driver was awesome and great at his job, but the manager was rude and very unprofessional. read more

My wife went to start her car and, unfortunately, the car's battery was completely dead. I called AAA for battery service and in less than twenty minutes the AAA truck showed up. The very nice and knowledgeable young man (Alex Hernandez) quickly tested the battery and charging system and confirmed that the battery was completely dead. He informed me that he had to go back to the shop to get the correct battery. I went inside for a cup of coffee, and before I could finish the cup, there was a knock on the door. It was Alex who informed me that the new battery was installed and the system retested. I am very impressed with the true quality of service that I received from Alex and Salinas Garage. read more

Was stuck in the parking lot of a busy shopping center and Salinas Garage was the assigned towing company by AAA. The entire experience was excellent from the moment I was contacted by the office staff to the moment the driver arrived. They were very thorough with their options since I was going a long distance and made me feel reassured and safe. The professionalism I received made me overlook the wait time. If you are looking for good quality towing, Salinas Garage is the place. read more

Horrible !!! Called AAA when our car wouldn't start and needed a tow truck to tow our car home. Car got towed but we waited over two hours for our car to be dropped at our home. Called AAA asking where our car was. AAA rep said they couldn't get a hold of the driver. And our car should be there soon. Waited and waited .. finally got a hold of dispatch from the tow truck company. Dispatch says the tow truck driver picked up two more cars and dropped off one before it was dropping our car off!!! WTF.. Sketch !!!!!!! read more

Called for a tow, was given a quote, was given a timeline of 30 minutes. An hour went by, called driver, no answer, called dispatch, said would contact driver for an eta. Third call to driver, were told someone was going to call with prices, new price now double and no one was on the way. Stated they had other calls to deal with, great, but after 3 calls to the driver and 2 to dispatch, we would think, a sorry we can't help you would have been the professional thing to do, as money was not an issue, but time was. Went with another company. read more

5 stars because I was going through it today and Mel was just so sweet and helpful. I feel like as dispatch you have to be a little aggressive and getting a tow is already nerve wrecking so just the fact that she calmed me and made it so easy and quick! Appreciate you sm! Also s/o to the driver Vincent! read more

Really poor service over the phone by dispatch. Tow truck came & guy didn't know or come prepared for a car that didn't go into neutral as I notified them about. Wasted 45 minutes & then the company didn't provide an alternative truck that could complete the tow. When I called, dispatch was making odd comments about the lives of their staff. Had to cancel with AAA to request another. Made me miss my auto service repair appointment on a Friday & couldn't get repairs done til Monday. No vehicle over the weekend. Go with another company if you can unless you're willing to waste time. read more

I called AAA because I was in a car accident on the 101 freeway. The operator said someone would be there in 30 minutes. Guess what? They never showed up. CHP called some other company who picked me up after approx. 1 hour. "Jennifer" called me eventually on some random phone number. She left a message from Salinas Garage Towing asking me what my address was on the 101 freeway. Oh yeah, my address is the 101 freeway. Well, AAA is a racket & these folks just showed me that. Thank God for California Towing for picking me up. read more

I am surprised this place does not have more reviews. I was on 101 and got a flat while driving. I got off at the first place I could and came across this garage. The manager which I think his name was Dave. He was awesome. Him and a couple other guys came out and unloaded all my marketing stuff from my trunk, to get the spare tire out. Put the spare tire on and then put everything back in my car. I was so lucky to have got off the freeway where I did. Amazing, friendly guys working for this company. read more

broke down near boronda driver was very kind, driver arrived within 30 mins couldn't have asked for better service would recommend to anyone in the 831 and its surrounding areas. read more

I have a severe memory disorder as a result of being poisoned in an LA apt(Dennis Block, Esq. was the landlord). Salinas Garage Towing Drivers Alex and Jason are and Friday's dispatcher, whose name escapes me, have been unbelievably patient and kind. No one is paying meI just truly appreciate their generous spirits! Losing one's memory is excruciating and these folks understood that! read more

Huge shoutout to David P. Had a tire blow on the 101 and was without a floor jack. Called AAA and although there was a a bit of a long wait, I was in a safe location so no big deal. Anyways, David showed up to assist me and was extremely friendly and helpful. Couldn't ask for better help! Thanks again bro!! read more

Worst service ever! They are dishonest and unhelpful! Please don't call these people if you want to get help, call someone else.

My son and I bought a car in Salinas thinking it would drive home. Unfortunately that wasn't the case. Called AAA and this is who we got. First they tell us someone will be there in 30 minutes (took over an hour). Then they tell us that they'd have to pick up the car and bring it to their yard till the next driver came on at 10am, and that driver would be driving it to our house in the foothills. Wasn't realy comfortable with that but ok whatever. Half way home I decided to call and see if they were on the road yet. Surprise... No they weren't. That was when I was informed the 14 miles over the 200 AAA covered had to be paid first. Because they had our car and I was already almost home I paid $18 per mile totaling $270 for 14 miles. Then after paying it I was told the car would be delivered sometime tomorrow. When I asked to speak to a supervisor Anna (the dispatch lady) tried talking over me. I had to ask 3 times. After finally being transfered the supervisor said she would see what she could do. I had to call again to see if it was on the road. Then when the tow truck hadn't shown up after 6pm, I called agian. I was told due to traffic on 99 the driver took 49. Hey 49 is very windy and not a road to tow a vehicle through. This was the worst experience I've ever had dealing with a tow company. If you use them you'll regret it. read more

They were very helpful and professional. My driver Sean was very helpful and kind. He was very light and kind when it came down to it which really calmed me down. He also taught me about what was wrong and how I can prevent it in the future. He later called out another driver named Dave to help him out because it was a very complicated job. Dave was also very kind and professional which really helped. read more

my friends and i called for a tow had the pleasure of working with tony when our car broke down in a parking lot in marina. he showed up quickly and he actually fixed the problem while he was there and we ended up not needing a tow. tony was very charismatic and was just awesome! i'll definitely use this shop and recommend it from now on! read more