Great staff and company. They did a great job on my system. Very professional peopleread more

"I make $2 million a year. I don't need your money, and I don't care about your bad review."…read more That was essentially the response I received from the owner of Miami Pro Audio in Jacksonville after his shop took my 4Runner at 7:45 AM for a Wolfbox G900 TriPro installation, kept it for nearly nine hours without calling or texting me a single time, and then informed me--only after I left work early and physically showed up at 4:30 PM--that they intended to keep my truck until noon the following day. This was an installation I had scheduled nearly two weeks earlier, on August 14. I had already paid Miami Pro Audio $310.05 up front for the installation, supplied the Wolfbox and everything necessary for the job, and had been given an initial estimate of approximately three hours. I planned my day around giving them roughly four hours. Instead, 8 hours and 45 minutes passed without a single status update. No phone call saying they were running behind. No text saying there had been a problem. No request asking whether I could leave my vehicle overnight. Nothing. I finally left work early and went to the shop myself because I hadn't heard from them. That's when the owner casually told me my truck wouldn't be ready until noon the next day. I told him that was unacceptable. I told him I had other obligations and could not simply leave my vehicle there overnight without notice. I also told him plainly that this was no way to run a business. For absolute clarity: I did not curse at him. I did not threaten him. I did not call him names or personally insult him. I spoke firmly and with conviction because I believed--and still believe--that his business was responsible for the situation. His response was essentially that it was what it was. He shrugged. So I called my wife, again, to come pick me up. She drove over, got me, and we began the roughly 30-minute drive home. About 15 minutes down the road, my phone rang. It was the owner. Now, suddenly, he wanted me to come back and get my truck. He told me he was refusing to finish the installation because he didn't like the way I had spoken to him. When I told him that the failure here was his company's--not mine--he responded by telling me words to the effect of: "I have 900 reviews. I make $2 million a year. I don't need your money." He also made it clear that he didn't care about me leaving a negative review. So let's put that into perspective. I made an appointment nearly two weeks in advance. I prepaid $310.05. I dropped my vehicle off at 7:45 AM. They had it for 8 hours and 45 minutes without contacting me once. I had to leave work early and physically go to the shop just to learn that they planned to keep my vehicle overnight. And after I objected to that treatment--without cursing, threatening, or personally insulting anyone--the owner decided that the problem was how I spoke to him. We turned around and drove back. They then spent approximately another 30 minutes removing the work they had already completed so they could return my truck to me. To their credit, I received a full refund of my $310.05. However, my 4Runner was returned to me with the interior dirty. There was no apology. And that's what makes this experience so remarkable to me. The installation taking longer than expected was never the real problem. Anyone who has ever worked on a vehicle understands that jobs run long. Parts don't cooperate. Another job causes a delay. An installer runs into something unexpected. A three-hour job can become five or six hours. That's life. But when you're holding somebody else's vehicle, communication isn't optional. One phone call during those nearly nine hours could have changed the entire situation: "We're running behind. We're sorry. We aren't going to get this finished today. Can you leave the truck overnight, or would you like to reschedule?" That's it. Instead, I received zero communication, discovered the overnight delay only because I showed up myself, received no apology, and then had the owner refuse to complete the work because I firmly told him that his company's handling of the situation was unacceptable. And apparently the justification for being willing to lose a customer was that he has 900 reviews and makes $2 million a year. I can't speak for anyone else's experience with Miami Pro Audio. I can only tell you exactly what mine was. And based on that experience, I would never trust Miami Pro Audio with one of my vehicles again.

I'm furious with the work they did. It looks like something I could've slapped together in my…read moredriveway. They yanked my tire jack out from under the seat just to cram the amp in there, then dumped the jack in the truck bed like it was trash. The amp under the driver's seat has a DSP sitting loosely on top of it, sliding around every time the seat moves, and they actually hot glued the amp to the DSP. Who does that? They mounted fuses directly to the battery -- so what am I supposed to do when the battery needs replacing? The wiring is a complete disaster, a tangled mess with zero zip ties, and one tweeter is missing. I expected real professionals, not this careless, half baked nonsense. I'll take the blame for not spelling out every tiny detail, but that doesn't excuse the sheer indifference and laziness these guys showed. It's unbelievable. On top of all this, it took three weeks and cost over $3000. Also, I had to spend an additional $3500 to have it done properly.

The service was absolutely amazing. I recently purchased a 2021 Dodge Durango and they had all the…read moreneeded equipment to make my vehicle shake. The service was fast and the price was amazing. I definitely will be recommending them to others. Thanks Miami Pro Audio!!!!!

Treated me horrible and to make matters worse they messed up my radio and when I brought it back so…read morethey can fix it they tried to charge me 2x the amount! They run a very sketchy business and need to get shut down! Check their taxes because I know something is up!

Terrible They destroyed by car and kept changing the price…read moreafter it was done. This place is a total scam and my car is destroyed . They refused to fix it. I almost got robbed outside the store .

Horrible experience! Please do not come here. They messed up my car and when I brought it back…read morewanted to charge and they also cursed at me and said "sue me". This place is disgusting, filled with criminals.

Best mechanic I know. If he can't fix it no one can. Very affordable labor and veteran so please…read moresupport

Don't waste your time! Called yesterday to have my car check. I was told if I got the service the…read morediagnostic would be free. Agreed to service. "Mechanic" looked up two starter prices, advised I find one and he would come do the work. Paid 100 for him to stop answering and no text back literally 15 minutes after leaving. SCAM!!!!

I called to get my car service from these guy. I saw they had very good reviews on google. Im in…read moreNew York so and I was desperate to get my car back on the road. I. I told him I had oil leaking in my spark plugs and can he replace the valve cover seal, he quoted me 520 and said I must pay upfront before any work is done to the car. so I gave my friend the money to give to him because I can't do it myself due to me being in ny. so I come to find out the engine don't work so im out of 520 dollars. He told me since my sparks plugs don't work he had to replace them and I had to pay for the hour to install. I don't understand how that's a separate hour from the valve seal job when it should have been looked at when he had to change the leak going into the spark plug . he quoted me 250 for that job due to the 4 spark plugs being 120 an he took a hour install another 120. I felt very mad as it seem like a money grab to me because that could have been done the same time as the valve seal. after going back and forth he said I have to pay194 that's the best he can do. he also said he could of charged me to put a battery in my car and you know he charges by the hour so that would of been another 120. To add insult to injury after paying those high prices my car was returned to me with with tools and rags Inside the hood ,Parts of my car not put back where they belong. I have never felt insulted like that ever. for people that took a lot of money from me they didn't have the respect to put anything back

From the owner: Beyond Performance Tuning specializes in ECU remapping for 70,000+ vehicles. Marcos Bosque is a…read moreViezu-approved dealer with 15+ years of experience in performance automotive services. Viezu specializes in European luxury vehicles, but our software can tune semi trucks, combines, motorcycles, boats, and most other vehicles.

Honest, hardworking, friendly, knowledgeable, considerate, & concise! Just a few words to describe…read moreThomas Hoover! It is fantastic knowing that you can take your vehicle to a mechanic and know that you will not be steered incorrectly! I have been coming to Hoover Automotive for several years, and what keeps me returning are that fair prices on parts/labor, the rapport that Thomas builds with his customers, the time-efficient/quality mechanics, the courteous updates given throughout each servicing, & the level of professionalism that all companies should keep in mind when winning over customers' loyalty! Keep up the outstanding work!

Never have I seen such a high-caliber group as the one at Hoover Automotive. Each and every…read moremechanic, including the owner and the Service Manager, excels at knowledge, service, honesty, and expertise when it comes to repair work, custom work, and customer communications. The respect and kindness they show is equaled by the "Can-Do" trust they command. I was lucky enough to find them about 4 years ago, and I won't have my truck worked on by anyone else. They have all the professional assets my Dealer had, yet the non-corporate attitude. You can reason with them, explain details and expect them to really listen (and understand). They are serious about the business and it shows. Often I will wait for my vehicle while maintenance or repairs are being done and I have a first-hand view of how they handle customers, delivery personnel, difficult situations, etc. Every customer seems like they must be a good friend or a family member. That's how I felt from the beginning and I see now that it's not I am not really that special - it's the team who is special. These guys are responsible. Questions or follow-up concerns are addressed immediately - They will give you their attention and they will make sure you drive away as a completely satisfied customer. There is no doubt you will be very impressed. You get more than what you pay for here.